ICICI Bank brings another app for customers to track deliverables

ICICI Bank is the second largest bank in India in terms of assets and market capitalization. With a network of 3,539 branches, the Indian multinational bank has a presence in 19 countries.

ICICI Bank launched their mobile banking app – iMobile – last month after a long wait, but have followed it up nicely with a simultaneous platform launch of iTrack, the bank's official deliverable status tracking application.

iTrack offers an easy and convenient to check the status of deliverables dispatched to you by ICICI Bank like statements, letters, and cheque books. The app offers status of deliverables sent for your savings, current, loan as well as demat accounts.

The app features an account number or air waybill number (sent by the bank as an SMS) based search to track the status. The dispatch status for the deliverables are - Shipment dispatched, In-Transit - Awaiting Delivery information, Shipment Delivered, Contact Customer care or Nearest ICICI Bank Branch, or Undelivered - Returned to Bank.

You can also add a particular deliverable as favorite to keep a watch on a critical delivery, or you can use the history option to quickly view the previously searched deliverables. The app also packs in direct access to the bank's call center numbers

ICICI Bank's iTrack app is pretty handy app, and I'm surprised that other banks don't have this integrated facility, and are instead making customers rely solely on shipment tracking provided by delivery agencies. Being an Android port, iTrack doesn't have the best UI, but it is quite functional and a good app to have if you are an ICICI Bank customer. Download the iTrack app for free for Windows Phone 8 devices from the Windows Phone Store, and let us know how you like it.

Abhishek Baxi