Microsoft has identified the Surface Pro sleep issue and a fix is in the works

If you're one of the many Surface Pro users who have been hit with hibernation issues with the device, the good news is a fix is in the works. In a post on the Microsoft Answers forum (opens in new tab), where numerous Surface Pro owners have complained about the device randomly entering sleep mode for no discernible reason, Microsoft recently confirmed it has identified the issue and an update will be released via Windows Update once available.

From Microsoft:

7/10 Update: Wanted to provide a quick update, we believe we have identified the issue, and are currently testing a fix that will be delivered via Windows Update.7/12 Update: Just wanted to provide additional information that this fix was not included in the 7/11 Windows update, as testing still continues. I will update this posting when the update is available, also the Surface Pro Update History page will also be updated with the details when it launches.

We first reported on isolated reports of Surface Pro users seeing the device abruptly going to sleep in late June, and it appears the issue has become more widespread over time. In addition to reports on Microsoft's own support forums, a number of Reddit users have also reported issues.

There's no hard timeline for the release of an update that will fix the issue, but it's good to see that a fix is in the works regardless.

Dan Thorp-Lancaster is the former Editor-in-Chief of Windows Central. He began working with Windows Central, Android Central, and iMore as a news writer in 2014 and is obsessed with tech of all sorts. You can follow Dan on Twitter @DthorpL and Instagram @heyitsdtl

  • Well this sounds awfully familiar. *glares at his SP4*
  • The issue was "some of the engineers who built the Surface Pro forgot to sleep and hence the Surface Pro decided to sleep on their behalf".
  • What about Surface Book???
  • Seemed to only affect Surface Pro (2017).
  • I have a Surface Book and it seems to randomly go to sleep and it won't wake up when docked.
  • My surface book works great
  • How embarrassing for Microsoft. Did they not test these ahead of time? Makes you wonder about quality control. I'm still waiting to get one. Maybe they'll be on sale near the holidays.
  • What is embarrassing exactly? All products have bugs whether Microsoft, Apple, Amazon, or Google making them
  • yeah right fanboy...I am amazed of your stupidity.
  • You're not even trying 😄
  • That's funny I was just thinking the same thing about you @mmgn
  • I feel like there have been sleep issues for all 3 versions of Surface Pro. Tough life being the guy in charge of power management on these things.
  • My laptop not a sp4 takes longer to wake from sleep than completely off, gave up using sleep 18 months ago. Hope they fix this also
  • I'd like to know if Microsoft considers this an issue with all Surface Pros, or if it's something specific to a subset because of hardware, software, firmware, etc. I've got a couple of days left to return my SP for an exchange and if this is a problem that's been identified in a subset of hardware then I'll go the exchange option, otherwise I'll keep it and wait for the fix.
  • google this, found this helps some poeple - Win 10 Unattended Sleep Timeout - Same as Vista, Win 7,8[.1] ?   you need to change a reg key to setup a non sleep option under power (not there by default, affects some)    
  • My problem is that store doesn't
    work anymore and it wont let me reset windows..through any method.
  • Open an Admin Command Prompt. Run "DISM /online /cleanup-image /restorehealth" (removing the "") Once that completes run
    "SFC /scannow" (again removing the "") Once those have completed then try doing the OS reset. If it doesn't work let me know. I'll check this story again later today and tomorrow.
  • It didnt work and no errors were detected... =o(
  • I like how the new SP 2017 going to sleep at random, while SP3/SB at work would wake up from sleep at random causing hotbag situations.  Power is hard apparently at MSFT.
  • I seem to have something similar on my SP3? It's taken a few more keystrokes and longer to wake up than usual.
  • Any info on if a fix is coming for the Instant-ON
  • pathetic quality as usual from Microsoon...what a great device plagued by a mediocre OS
  • Seems you too are plagued by a mediocre OS. The one in your brain.
  • They are not ready with complete package then why they are releasing there premature products and OS. Why they are not like IOS/MAC.  RIP8.1M