Earlier this afternoon I answered a question on #AskDanWindows about the Surface Book and whether I'd recommend it right now. I said the hardware was some of the best I have used, but the software was lagging behind with too many bugs and issues. I'm optimistic Microsoft will fix these soon, but for those who are dropping that much money, it offers little consolation.
Tonight, Microsoft has posted a note on their support forums for the Surface Book and Surface Pro 4. The note is an acknowledgement to customers that they are listening to their feedback and that they are "sorry for any frustration this has caused".
The message is posted by John_F, who is well known in the forums and is a sort of mea culpa about the latest Surface devices and it follows today's earlier reversal for the OneDrive debacle:
"First, a big thanks to all of our customers for your open and candid feedback on Surface Book and Surface Pro 4. For those of you who've had a less-than-perfect experience, we're sorry for any frustration this has caused. Please know that we're reading your comments and hearing you loud and clear. Your input is incredibly valuable in helping us address your questions with timely updates and fixes. Since launch, we have aggressively pursued the most pressing feedback. We have already issued a number of updates via Windows Update and are working to issue additional updates and fixes as soon as possible to further improve the overall Surface experience. To ensure that you have received the most recent updates, we recommend you check out our support page with instructions on how to download and install the latest Surface and Windows updates. Surface Book update history can be found here and Surface Pro 4 update history can be found here."
Recently, we posted how Microsoft is aware and working on the Connected Standby, which besides the now fixed Intel Display driver issue, is likely the number one complaint by owners.
We posted a temporary workaround for users who are experiencing this problem by simply forcing the device to hibernate instead. Microsoft said they did not expect a fix to that bug until early 2016, which has left many customers feeling sore.
At the very least, they should have shipped with Connected Standby disabled and enabled it later through and update when it was good and ready.
Hopefully, everyone is learning from this experience. While the Surface hardware is better than ever things like the new Intel chipset when combined with the still nascent Windows 10 proves that Microsoft has a lot of work left regarding quality control.
We may earn a commission for purchases using our links. Learn more.
Minecraft Dungeons: 10 things that we'd love to see improved
Minecraft Dungeons is a great game, but as we max out the game and hit full completion, there are a few things we think could easily be improved. Here are ten of them.
How Microsoft Teams changed my football team during the pandemic
The global health crisis caused my football team's practices and season to be canceled. To continue coaching, we switched to virtual classroom sessions using Microsoft Teams.
Twitter PWA picks up a simple tweet scheduler in latest update
Twitter's PWA is now showing a tweet scheduler, which was previously only in testing for some users. The feature has long been a part of TweetDeck, but it is now available to anyone using twitter.com or the Twitter progressive web apps, including from the Microsoft Store.
Set up a Surface Pro workstation with one of these external monitors
The Surface Pro is great on its own, but that doesn't mean you can't add one or two external monitors to it and create a sweet battlestation. Here are the best overall picks available now.