Microsoft posts note to customers 'for any frustration' with the Surface Pro 4 and Surface Book
Earlier this afternoon I answered a question on #AskDanWindows about the Surface Book and whether I'd recommend it right now. I said the hardware was some of the best I have used, but the software was lagging behind with too many bugs and issues. I'm optimistic Microsoft will fix these soon, but for those who are dropping that much money, it offers little consolation.
Tonight, Microsoft has posted a note on their support forums for the Surface Book and Surface Pro 4. The note is an acknowledgement to customers that they are listening to their feedback and that they are "sorry for any frustration this has caused".
The message is posted by John_F, who is well known in the forums and is a sort of mea culpa about the latest Surface devices and it follows today's earlier reversal for the OneDrive debacle:
Recently, we posted how Microsoft is aware and working on the Connected Standby, which besides the now fixed Intel Display driver issue, is likely the number one complaint by owners.
We posted a temporary workaround for users who are experiencing this problem by simply forcing the device to hibernate instead. Microsoft said they did not expect a fix to that bug until early 2016, which has left many customers feeling sore.
How to force the Surface Pro 4 and Surface Book to hibernate to save your battery
At the very least, they should have shipped with Connected Standby disabled and enabled it later through and update when it was good and ready.
Hopefully, everyone is learning from this experience. While the Surface hardware is better than ever things like the new Intel chipset when combined with the still nascent Windows 10 proves that Microsoft has a lot of work left regarding quality control.
Get the Windows Central Newsletter
All the latest news, reviews, and guides for Windows and Xbox diehards.
Daniel Rubino is the Editor-in-chief of Windows Central, head reviewer, podcast co-host, and analyst. He has been covering Microsoft since 2007 when this site was called WMExperts (and later Windows Phone Central). His interests include Windows, laptops, next-gen computing, and for some reason, watches. Before all this tech stuff, he worked on a Ph.D. in linguistics, watched people sleep (for medical purposes!), and ran the projectors at movie theaters because it was fun.