Microsoft's 'Your Phone' app and service is down, throwing up connection errors

Your Phone Companion Android
Your Phone Companion Android (Image credit: Windows Central)

What you need to know

  • Microsoft's Your Phone app and service are down right now.
  • Users may experience connection errors between their phone and the Your Phone app.
  • Microsoft has acknowledged the issue and is working on a fix.

Updated August 26, 2019: The service issues seem have been resolved. Your Phone should be working as normal now.

If you've noticed the Your Phone app on your PC isn't working as expected today, it's not just you. Microsoft has acknowledged that there's an issue impacting the service today, with users experiencing connection issues between their phones and PCs.

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According to the Microsoft 365 Office service portal (opens in new tab), users may receive errors and experience connection problems when trying to use Your Phone. From the page:

Current status: We've identified an issue causing connection problems for the Your Phone app. Users may receive "Can't connect" or other error banners when using the app. We're actively investigating to identify the cause of the problem and develop a remediation plan.

It's poor timing for the service to go down given the recent launch of the Galaxy Note 10 and its built-in "Link to Windows" capabilities.

While Microsoft is working on a fix, it's unclear when one will be delivered. We'll update this post with more information as it becomes available.

Dan Thorp-Lancaster

Dan Thorp-Lancaster is the former Editor-in-Chief of Windows Central. He began working with Windows Central, Android Central, and iMore as a news writer in 2014 and is obsessed with tech of all sorts. You can follow Dan on Twitter @DthorpL and Instagram @heyitsdtl

  • LOL. Meanwhile, my Windows phone is working fine with my PC.
  • Noticed this at 7.30am UK time this morning, it's been frustrating me all day but at least now I know I'm not the only one. I do wonder what MS services are needed to run this though, considering the phone and PC are connected directly by wifi network - what external servers does it need?
  • good point that, what Ms servers are those messages going though? i knew that your phone was not as squeaky clean as people say, so glad i have never used it
  • The timing is pretty lousy for Note 10 owners who wanted to try out the integrated YourPhone, like me. It worked so well (up to today) that I stopped using Android Messages for the web...
  • I hope they fix this soon. I'm more dependent upon this that I realized!
  • I wonder how more instances of these Microsoft will inflict upon themselves by not re-hiring the quality assurance and programmatic testers. My hunch is that either they screwed up the back end service or they just didn't provide or allocate enough bandwidth for the service. Worst case scenario it's a several faulty data nodes. Besides why is Your Phone relying on an external service? Wasn't it supposed to connect via WiFi then a cellular connection as failover? The only thing remotely similar about this is that BlackBerrys apn had your phone authenticate via their servers before connecting to your cellular provider for data services. Hence why you had to have specific blackberry data plan.
  • It appears to be working again, for the moment.