Nokia halts 1308 firmware update for AT&T Lumia 920, citing connectivity issues

Earlier this week we addressed the ongoing connectivity problems users are experiencing with their Nokia Lumia 920s, specifically on AT&T (global users do not appear to be affected, though we’re not certain). The issue results in slowed down data connections, missed calls/test messages or on occasion no data at all, even if only temporarily and it is tied directly to the recent firmware update that rolled out in the last 10 days on AT&T.

Nokia Care US has now responded in a tweet to a customer regarding the update (and future fix) with the following:  “We're aware & update has been temporarily paused. New update will be available in the near future. We'll keep you posted.”

In an accompanying poll of Lumia 920 users on our site, 71% of those on AT&T were exhibiting “issues” with connectivity on their device following the update (compared with just 30% of international users; there were 1,381 respondents for AT&T).

Poll Results

The good news we expect this to be a rapid-response fix once the problem is quantified, meaning users should be prompted in the near future for an over-the-air update to quickly patch the firmware--having said that it can be frustrating for Lumia 920 users on AT&T, especially in LTE areas, who are experiencing random, reduced performance of their flagship phones.

We’ll follow up with more as it comes in.

Source: Nokia Care US (Twitter); Thanks, Jeroen S., for the tip!

Daniel Rubino

Daniel Rubino is the Editor-in-chief of Windows Central. He is also the head reviewer, podcast co-host, and analyst. He has been covering Microsoft since 2007, when this site was called WMExperts (and later Windows Phone Central). His interests include Windows, laptops, next-gen computing, and watches. He has been reviewing laptops since 2015 and is particularly fond of 2-in-1 convertibles, ARM processors, new form factors, and thin-and-light PCs. Before all this tech stuff, he worked on a Ph.D. in linguistics, watched people sleep (for medical purposes!), and ran the projectors at movie theaters because it was fun.