Report: Nokia Lumia 920, the 1308 firmware and connectivity issues
Although by all accounts Nokia Lumia 920 owners are some of the happiest (and proudest) smartphone users out there, no phone is perfect and neither is any firmware update.
Recently, the 1308 firmware for Windows Phone 8 Lumias has begun rolling out, starting with AT&T and just this week heading out to other carriers globally. Now, we’re getting numerous reports that the update, while adding advanced Storage Tools, improving sensors, tweaking some camera settings and more, has wrought some issues with the radio.
Indeed, from our own experience we too have witnessed these oddities with data and phone connections on our white AT&T Lumia 920 (clean install of the 1308 ROM). What makes the problem hard is it is not easy to quantify e.g. on occasion, it shows the phone being connected to LTE but data either trickles in or doesn’t come at all (both for uploads and downloads).
Toggling the radio’s Airplane Mode can solve the problem but it seems to come back at some point in the future. Often, you don’t really notice it because you often still get data but things just seem slower, other times it just stops but resolves itself soon thereafter.
Likewise we have had at least one day where no phone calls came in to our device with no missed calls recorded on the phone. Like usual, we were home in our normal location, enjoying 3 (out of 5) bars of coverage.
Users in our forums have been registering complaints since the update started rolling out and while not all of the discussion in that thread deals with connectivity problems, a large majority do. Some have also reported missing text messages in addition to phone calls or reduced data bandwidth.
Another complication is not everyone who has the 1308 update installed is experiencing the issue, making it difficult to isolate whether these are carrier settings with the radio or installed user software that is interfering somehow.
Nokia on the case?
If there were one company to quickly rectify their mistakes in software bugs, it’s Nokia. The company has numerous bugs on various devices that have caused performance issues or underperformed e.g. the “purple haze” with the Lumia 900's display but they’ve also been one of the fastest to acknowledge and fix such problems.
Reader of the site Jeff D. has notified us that he’s been in contact with Nokia Support on the matter and that they’re trying to isolate the problem:
In other words, Nokia does appear to be responding to the numerous complaints are actively investigating it. The bad news is we of course have no ETA on a fix (or knowledge of what is causing it).
Faulty carrier settings?
One oddity that seems to coincide with the 1308 firmware is varying options under ‘Access Point’ in Settings. Access Point is Nokia’s custom software that will allow users to switch SIMs on their Windows Phone. It’s basically a list of carrier settings, including gateways for data and SMS/MMS, that users enable when changing their micro SIM cards to ensure adequate pairings.
At least on our device (and a few others), AT&T has no less than three settings: AT&T 3G, AT&T – LTE 1- Lumia, and AT&T – LTE 2- Lumia. What the difference is between all three is currently not known, nor do we have any idea of why toggling one over the other would be beneficial. That raises the question how would a normal customer know how to select the best carrier settings (assuming they each do something differently)?
For its part, Nokia Support (via @NokiaCareUS) seems to be under the impression that those settings are a mistake. In a tweet addressing Ian R.’s concerns, Nokia states that those settings “should not be there” even though we have seen them on our 520, 620 and 920 with the 1308 firmware (we’re unsure if they were there prior to the update though).
As usual in these matters, we’ll toss up a poll to see if we can get a rough idea of how widespread this is (and it’ll help Nokia too). For now, we’ll keep it as mostly “AT&T” and “other” as the majority appear to be on AT&T in the US (though we’re not 100% sure of that).
We’ve of course reached out to Nokia about this issue and are awaiting a response. We’ll certainly pass on anything that we hear on the matter. If sharing info in comments on your experience, please remember to mention carrier/region.
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Daniel Rubino is the Editor-in-chief of Windows Central, head reviewer, podcast co-host, and analyst. He has been covering Microsoft since 2007 when this site was called WMExperts (and later Windows Phone Central). His interests include Windows, laptops, next-gen computing, and for some reason, watches. Before all this tech stuff, he worked on a Ph.D. in linguistics, watched people sleep (for medical purposes!), and ran the projectors at movie theaters because it was fun.
TMO is not updating like they know something.
That said, I still get connectivity issues after the 1308 update. So many issues.
I often just start making a call to someone and hang up after a second (before the call connects) and then wait another second for the signal to re-appear. It does bug the hell out of me and it's only a recent thing.
After the update, my phone will frequently lose all signal. Apps will also say that they have no internet connection when I have full LTE reception.
AT&T tried to say it was a tower outage but it's not. Something is very wrong with this firmware update. My phone is worthless at work and while driving, as the data connection doesn't work. It only works while on Wi-Fi and at some other random times.
Very disappointed with the Lumia 920 after having received the dreaded gears upon hard reset, and numerous build quality issues with creaking and such. I wouldn't be surprised if their move to alluminum is because of all of the plastic creaking issues.
I do not have Access Point installed and I have been having issues right after 1308 was applied.
ATT - USA Access Point was not part of 1308. It does not appear that Access Point has anything to do with this bug.
AT&T Lumia 920
I've had access point installed on older firmware versions and had all 3 settings pop up. Before we had LTE in the area I forced the phone to the 3G setting, but since we got LTE the 3G setting gets no service at all. LTE 1 & 2 seem to have a little speed difference. But I did a factory reset to remove access point, but alas no improvement.
When i was in vegas, i'd have 5 lte bars and no connectivity. My connectivity in my hotel was horrendous, couldn't connect at all most of the time.
Hopefully this gets fixed quickly.
I can stand in one place get 3G, then 5 minutes later it won't work, it happened again today but I assumed it was just the same problem continuing.
My biggest problem is that I can't have a replacement device. I bought it in Riyadh, Saudi Arabia while working there. The 920 model wasn’t available in Athens yet and getting it through my MO wouldn’t offer something special in price. After exactly 5 days of the best experience I had with a smartphone, things turned bad. But I wasn’t there. I was already in Peru and starting my 3 weeks in Latin America. A typical life for a modern nomad. Mobility is what keeps us connected to work and family… Right? Nokia has another idea of mobility.
The problem made the device unusable: overheating and an empty battery in a couple of hours, a camera that is actually destroyed. I contacted Nokia support online to check how I can visit a Nokia service center in Greece, the country that is my base for most of the time and the only place I can drop a device and pick up a repaired or replaced one after a couple of weeks. The “online” response was that my lumia was not covered by warranty in Greece because it was bought outside EU! Wow! I thought duty free shops at airports all over the world try to sell you something that can only be fixed in their country. You have to go back there. And not just at the airport (airport shops will not accept a device to fix) but outside in the city to find a Nokia service center…
However, it seems as though the problem was the wifi (for my phone anyway)! After having the wifi switch off my phone no longer shuts off and I now get about 12-14hrs out of a charge with moderate use. Even tried turning back on wifi for a day for the avoidance of doubt and as expected it shut off after a couple hrs.
Though others claim to get 18-24hrs out of their 920s I guess I can live with what I get. Hoping and update would remedy the fault in the future. For now I only turn on wifi momentarily when I need to download apps or updates or large files, then switch it off when im done.
I miss calls AND texts.
Los Angeles, CA
I have L920, Portico Update, 1308 not available (something good it seems), Factory Unlocked bought on Amazon, White one. I'm from Venezuela. About 2 months with it and just one factory reset the first week, because of 1 application not installing and 2 random resets. Since then, the phone just works great !! And about 3 days ago, I configured 2G only (##3282+call) and battery charge now extends to full day (24 hours) with decent use (at discharge speed of 3% / hour). Looking at this report, I decided to not update software anymore. Just Windows Phone Blue, by the end of year...
P.S. I'm not having connectivity issues.
My 'internet sharing' has completely stopped working. I have tried all three settings under Access Point, but it always gives me, "To enable tethering on this device, go to att or dial 611."
The 'storage check' option does not do anything. It flips the screen, but goes right back to settings.
One person says that they were able to lock 3G with Access point, but myself and another had no such luck and it broke internet sharing.
AT&T LTE area
No Access Point settings before or after the update
No other issues with my phone.
i did the same thing as you. Lost tethering. Too lazy to factory reset and AT&T couldn't figure out how to reset. Stuck without tethering for now. Glad someone else is having the same issue.
The update should roll out in waves like Xbox Dashboard updates starting with employees, then to signed up beta testers who have signed away their rights to demand compensation from carriers/manufacturers, then next to people who request the update manually, and finally automatically prompted to everyone. There should be a way to report bugs quickly through every wave of the rollout.
And BTW let me just say I'm thrilled to be getting firmware updates this quickly. Even with the connectivity problems I'm experiencing I'd much rather be on this current system than the previous one we had on WP7 where updates were infrequent if at all. It makes me sad to know that carriers are probably getting the opposite message.
After turning airplane mode on and back off.
Does an uninstall fix?
Actually, I cannot see an uninstall button. :(
I downloaded the patch and everything seemed fine. Then the calls started pouring in. Why arent you answering my text yada yada or email reply sir? I told them are you on crack? This was a home btw. I knows the bars were fluctuating alot. I usually get 3 to 4 bars at home. Now at two. I also notice the LTE flashing on and off from time to time. Went to use the restroom, sitting there I try to sync / download my email. I get the connecting error.. I say eh i'll use the computer later. Friend sends me a text. Go to check youtube and It wont load? I thought it was just me so I turn the WiFi on. Works fine. Turn it off later in the day. Floods of text message that I miss are pouring in. I go to reply to them. I notice my connection drop down to zero bars or i got the circle with the slash through it. I hit send and i get cannot send. I try to move around the house and now Im going crazy. Go outside, the bars fill up. It seems for me to be an indoor issue. Office, Home, Gym was at the dentists in the waiting room and no go either. I use to watch videos and reply to things while waiting. Was getting the cannot connect error with 1 bar in the dentist office.
Called Nokia. Guy runs the same shpeil of soft resetting the phone. Other was if you have another sim card put it in the phone and see if you have the same issue. I told him this is my only phone. So he says go complain to AT&T instead. I repeatdly told him it was right after the patch. He says uh I dont think that is the issue. I think you have a connection issue. Go to your local phone retailer store he says....
As much as I love my 920, I wonder if they got a lot of bad radios that are causing the problem(s).
If I leave the Wi-Fi on all night and try to put the data on in the morning (after a few hours 5-6 hours) it never connects, I have to put the phone on flight mode and back off for it to connect to the data connection. It sometimes also drop out and it requires me switching data off and back on for it to work.
I've had this issue for quite sometime now and I thought it was normal?
Is this the same issue you guys are experiencing?
Hard, from settings, about phone, reset.
Hello there, I am sorry that you have encountered these problems. I will ask my team to assist. Regards, Stephen A lot of people are having this issue, i hope it gets fixed ASAP. Important calls don't get in sometimes!!
i called at&t and here's what they did or try to do.
First tech person tries to tell me to turn off my phone and they will try to re register my phone. Nada same thing. I try to load my emails, youtube, any form of data through the phone and no budge (at home).
She then transfers me to level 2 and her exact words were "she will fix my phone"
She does the same tells me turn off phone and tries to reconnect so to say my phone (in her words) Same things doesnt work. So she tries to sell me on checking my warranty to send me a replacement phone. I ask her if its refurbished and she says yes. I tell her this is a new phone I dont want a refurb. Then she said the other choice is hard resetting the phone. (note im a tech nerd btw)
So I came up with but if I do that its going to automatically download the software updates, it happened in my sleep(lies) She like uhhh mmm ermm then she goes lets call nokia then to figure a way to stop this! She says oh i tried calling them they are closed. I said you know if you want me to do this this can take a couple of hours to back my stuff up. I have lots of video photos etc etc. She says I can call you back in 2 hours. I said yeah sure let me go do that.(I was eating dinner the whole entire time)
I also mentioned to both tech people that there are many people that have this issue. She said where did you see this and i mentioned wpcentral! lol (shoutout)
Also on the Nokia Care twitter i've seen people say hard resetting the phone did nothing. So I guess im screwed for now or use the work blackberry ....
I changed the selected setting..Rebooted my phone...Changed it back...Rebooted...No issues since with MMS retrieval or connections.
Something for others to try. Just a side note...I've had the 3 AT&T settings since day one of the phone. I just never used them..Outside of using for my 'fix'.
What the heck? I work 12+ hours at a time so I really do hope they fix that fast else I will have to dump it for a different phone.
After much discussion, they said I could get a warranty refurbished phone (which may or may not already have the update applied) which might solve my problem. They refused to exchange it for a factory new phone in the AT&T store. They did credit me $30 for this month's data plan.
Also, not sure if it is related, but people have been telling me that they keep reciving one of my texts over and over again. Even when I am talking with that person on the phone, they continue to receive the same repeated text message over and over again.
Now it's back to square one :( I've been turning off my phone when not in use so I can have juice for the commute home! Nokia has been solid with updates and the like and it sounds like they are on the case, still, it's frustrating to have backwards movement in terms of performance.
I have an unlocked 920 running on Vodafone Ireland and have not connection issues at all but i have what I consider a far more serious and potentially a serious risk to my data protection and privacy.
I will be using the phone, next thing the screen freezes only while in homescreen generally, the buttons at the bottom dont work and i cannot scroll up or down...only locking and unlocking fixes this.
Issue 2 and this is the serious one is that while using the keyboard all of a sudden the phone will take over and keys will rappidly start pressing, webpages will open....outlook opens new emails are opened and it even tried to send email out also before i stopped it by locking the screen.
As yet I have been unable to video this but i will soon
Anyone else have this ?
PS. I see you're using a great picture of the FFC dust problem in this article :)
It loads the game lists fine, but when it tries to load an invidiual game, it just keeps trying and trying and gives me a no connection error after ~3 min.
Regardless if I am on WiFi or no...!
Nokia Care US @NokiaCareUS
@HodgeyBoi Yes the update has been temporarily paused. We'll share more information as it becomes available. ^RT
Something I was not very sure of was my batter. Initially, my battery seemed to be draining faster but I couldn't be certain until late last week. Seems that every day for the last four days, I have had to charge my phone before bed at 10pm to avoid my battery being completely drained by 530am when I wake. Unfortunately, charging to completion before bed does not resolve the problem. By the time I wake up my battery is completely dead.
Something I also noticed is that a few times when I picked up my phone after it was not in used, the phone was warm to the touch as if i had been browsing the internet or making a call. I only allow two apps to run in the background and have since turnd off all background tasks to see if the problem persists.
Hopefully Nokia is working on a solution. Regardless, I still LOVE my 920 so this little hiccup won't change how I feel about this phone.
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a problem like connectivity shouldnt wait till amber comes! this is a major issue that needs to be solved within days. not months
I posted about this on my car blog, where sometimes I talk about tech too. It's in spanish, but you can use the translating tool on top of the sidebar. Not doing this to promote, just to let you know there's a solution.
Here's the link to my post http://wp.me/p2bCRg-1In