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Slack joins forces with Amazon in bid to challenge Microsoft Teams

Slack on iPhone
Slack on iPhone (Image credit: Windows Central)

What you need to know

  • Slack announced it is partnering with Amazon in a bid to appeal more to enterprise customers.
  • The partnership will see Amazon's Chime infrastructure used for Slack calls, while Slack will also get AWS chatbot and Amazon AppFlow integration.
  • The move is Slack's latest in challenging Microsoft Teams as the two companies fight for shares of the enterprise communication market.

Slack and Amazon announced a new partnership today that is meant to appeal more to enterprise customers. Through the partnership, Slack will take advantage of Amazon's Chime infrastructure for Slack calls, giving it a "high-quality" backbone for audio, video, and screen-sharing capabilities through Slack's integrated calling experience.

"The future of enterprise software will be driven by the combination of cloud services and workstream collaboration tools," said Slack CEO and co-founder Stewart Butterfield in a press release. "Strategically partnering with AWS allows both companies to scale to meet demand and deliver enterprise-grade offerings to our customers. By integrating AWS services with Slack's channel-based messaging platform, we're helping teams easily and seamlessly manage their cloud infrastructure projects and launch cloud-based services without ever leaving Slack."

As part of the partnership, Slack will also get integration with AWS Chatbot and Amazon AppFlow. AWS ChatBot gives teams an "interactive agent" that can help them more easily collaborate and stay updated with alerts for specific events, workflows, and security findings. Amazon plans to have more than 175 services available through AWS Chatbot.

Amazon AppFlow integration will allow Slack users to more easily transfer information between Slack and AWS services like Amazon Simple Storage Service and Amazon Redshift.

The move comes as Slack and Microsoft Teams have been fighting for pieces of the enterprise communication market. Since launching in 2017, Microsoft Teams has surged to 75 million daily active users, helped in part by the recent overwhelming shift to work-from-home setups at companies around the globe.

Slack's partnership with Amazon shows that the company is serious about challenging Microsoft Teams among enterprises. With Amazon services, the company gains access to a proven backbone for calling and additional useful features for enterprise customers. That's likely to boost momentum for the company, as it just reported a revenue boost of 50 percent in its latest earnings report.

Dan Thorp-Lancaster is the Editor in Chief for Windows Central. He began working with Windows Central as a news writer in 2014 and is obsessed with tech of all sorts. You can follow Dan on Twitter @DthorpL and Instagram @heyitsdtl. Got a hot tip? Send it to daniel.thorp-lancaster@futurenet.com.

6 Comments
  • Interesting but after using teams for 3 months now and seeing what it can do I do wonder if any of the others can match it on terms of addins ect
  • I think it will depend on the offerings. If I'm not mistaken, Teams comes included with Office 365, and it works great! Unless some businesses are looking to move from Microsoft services, I don't really see a real reason why it would be adopted on a large scale, aside from just giving people options of services to use. I don't really see that being too cost effective from a business perspective. Teams works well on both PC and mobile.
  • I agree but I thank anyone looking at cloud services now then 365 is a great package for what you get. I don't see slack beating teams though but I could be wrong.
  • These people should have taken Microsoft seriously from day one instead of writing sophomoric op-eds for the New York Times advising Microsoft to focus on love. Especially considering Microsoft's track record, long standing business relationships, and built-in customer loyalty. Tight integration with the de facto standard of office tools not to mention Teams is included with a corporate subscription to 365 was always going to be a game changer for Slack's business model. Teams never had to be better.. it just needed to exist. Slack had to know this. These kinds of moves might seem good, but they were needed earlier and now may be too late.
  • They didn't go with Azure? Shocking.
  • This is a desperate move that won't lead to any improvement