Mozilla calls out Microsoft, Apple, and Google for consumers being 'deprived of choice' when it comes to browsers

Mozilla Firefox on Windows
(Image credit: Future)

What you need to know

  • Mozilla recently published research about how people use web browsers.
  • A large portion of the report focuses on how large companies, such as Microsoft, Google, Amazon and Apple, make it difficult or impossible to switch default browsers on certain devices.
  • Mozilla makes Firefox, a browser that competes with those made by Microsoft, Google, and Apple.

Mozilla, the maker of the Firefox browser, recently released a report that focuses on how people use web browsers. Mozilla focuses on several areas, including how educated people are on web browsers and how important browsers are for modern computing. The report also argues that tech giants use a variety of tactics to make it difficult or impossible to switch web browsers.

It should hardly come as a surprise that Microsoft, Apple, and other companies want people to use their respective browsers. Mozilla argues why it believes restricting users to specific browsers can be harmful. The company shares five examples of "harm from operating system self-preferencing:"

  • Limited or frustrated choice - an operating system provider making it difficult or impossible for a consumer to switch browsers ultimately removes their ability to choose for themselves. It also hampers existing competitors and deters new products from entering the market and providing increased choice.
  • Lower quality - where the monetary price for consumers is zero (as is the case for browsers) providers might be expected to compete on quality. But without effective competition from independent browsers, consumers may receive products which are lower quality.
  • Lower innovation - linked to quality is innovation. Consumers miss out on developments (for example, improved features and functionality). And a reduced likelihood of disruptive innovation might be accompanied by reduced choice for consumers.
  • Poor privacy - consumers can be left with a product which subjects them to compulsory data sharing, misuse of data or other privacy harms. These outcomes can be an indication of low quality caused by ineffective competition.
  • Unfair contracts - without proper choice, consumers may be forced to enter into contracts which might be exploitative or unfair.

Mozilla argues that major platforms, such as Microsoft, Apple, Google, and Amazon, use their market dominance to push people to certain browsers. "Microsoft Windows users searching for Firefox face a barrage of nudges... to remain with Microsoft Edge in the start menu, in the App Store and even in Bing search." It adds that many voice assistant devices don't even provide options for alternative browsers.

Microsoft has been criticized heavily for forcing certain links to open in Edge, even when a different browser is set as default. Mozilla called out Microsoft in the past for how difficult it was to change the default browser on Windows.

The report warns of the risks Mozilla believes would be increased if the browser market runs out of competition:

"Why does this matter? Without Mozilla’s Gecko engine, there would be no competition to Google’s Blink engine, centralizing control of the web in the hands of a single company and creating a single point of failure for security and privacy."

Apple has its own engine, but it is only available on Apple products, so Mozilla focused on other platforms.

Mozilla concludes the report by claiming that people would find "compelling substitutes" to default browsers if they were given a "meaningful opportunity" to seek them.

"These opportunities have been suppressed for years through online choice architecture and commercial practices that benefit platforms and are not in the best interest of consumers, developers or the open web."

Sean Endicott
News Writer and apps editor

Sean Endicott brings nearly a decade of experience covering Microsoft and Windows news to Windows Central. He joined our team in 2017 as an app reviewer and now heads up our day-to-day news coverage. If you have a news tip or an app to review, hit him up at