What you need to know
- The Surface Duo is having issues with SMS messaging on Verizon.
- Several people have experienced issues with SMS messaging, even though voice and data work well.
- The solution is to ask Verizon to turn on CDMA-less for your account.
Microsoft's Surface Duo launched this week, and people trying to use the device on Verizon's network are running into issues with SMS messaging. According to several people in a thread on the Surface Duo subreddit, the Surface Duo fails to register a phone number for RCS messaging and cannot receive SMS messages. Luckily, there is a simple solution to this issue, switching to CDMA-less for your Surface Duo.
To switch your account to CDMA-less, you need to contact Verizon support. According to people in the thread, you can do this by either calling Verizon or using the company's online chat tool. Once switched, the fix works immediately. Multiple people within the thread said that they were up and running within minutes.
Verizon has a handy page with three ways to contact the company. You can chat with someone online, call Verizon, or schedule a callback from the company.
It's unfortunate that people on Verizon need to do anything extra to get the Surface Duo to work with their carrier, but at least there's a simple fix for the issue.
As the Surface Duo moves further from its launch day, more accessories for it become available. Make sure to check out the best Surface Duo cases to keep your device protected.
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Sean Endicott brings nearly a decade of experience covering Microsoft and Windows news to Windows Central. He joined our team in 2017 as an app reviewer and now heads up our day-to-day news coverage. If you have a news tip or an app to review, hit him up at firstname.lastname@example.org.