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T-Mobile adds 2.5 million new customers in Q1 2014

T-Mobile US has published its Q1 2014 report. The company has reported its best ever quarterly performance in branded postpard net customer additions. A total net of 2.4 million customers were added, including over 1.3 million branded postpaid net customers. This report marks the first quarter the carrier has had with more than 2 million net customers added to plans. It's a stark contrast to Sprint, which is still experiencing issues upgrading its network while maintaining its customer base.

The carrier has illustrated a considerable positive response to its 'un-carrier' marketing. T-Mobile has been on the aggressive for some time, attempting to eliminate consumer pain points and simply making everything easier to digest. The report notes how T-Mobile is absorbing market share from the competition, which would also roll into play with Sprint's continued downfall.

Of course, President and CEO of T-Mobile, John Legere wasn't shy in boasting about the figures and performance. "A year ago I promised that we would bring change to what I called this arrogant US wireless industry. We are delivering on that promise and our results reflect the growing customer revolution that we've ignited," said Legere. "We are now approaching 50 million customers, added 2.4 million net new customers in the first quarter alone, and posted our fourth quarter of consecutive service revenue growth, while once again adding more net new postpaid customers than the rest of the industry combined!"

While many question Legere's presentations, something at the carrier most be winning consumers over. Whether it's the new simple choice plans without annual contracts, device financing or the value plans, T-Mobile is finding itself in a stronger position in the highly competitive US market. Total revenues for Q1 2014 was up by 47 percent year-over-year, primarily due to the inclusion of MetroPCS results. Smartphone sales were also strong at a record 6.9 million units in the first quarter, further penetrating into its customer base.

As an outlook for 2014, T-Mobile expects to drive further momentum while continuing to invest in profitable growth. Branded postpaid net additions for 2014 are expected to be between 2.8 and 3.3 million. Be sure to check out the full press release and investor resource for more details.

Source: Thomson Reuters

T-Mobile US Reports First Quarter 2014 Results

First Quarter 2014 Highlights:

  • Total net additions of 2.4 million, marking the first quarter ever with more than 2 million net additions
  • Fourth consecutive quarter with over 1 million total net additions, now the fastest growing wireless company
  • Total branded net additions of 1.8 million including branded postpaid net additions of over 1.3 million
  • Total branded prepaid customer growth with 465,000 net additions
  • Record low branded postpaid churn of 1.5%, down 20 basis points sequentially and down 40 basis points YoY
  • Fourth consecutive quarter of pro forma sequential service revenue growth and a return to service revenue growth YoY on a pro forma combined basis
  • Adjusted EBITDA of $1.1 billion, down 12.2% sequentially due to the impact of significant acceleration in customer growth
  • Branded postpaid ARPU of $50.01, down 1.4% sequentially compared to a 2.9% decline in the prior quarter

BELLEVUE, Wash. – May 1, 2014 – T-Mobile US, Inc. (NYSE: TMUS) today reported first quarter 2014 results demonstrating continued strong momentum and record customer response to its Un-carrier moves. The Company has aggressively focused on eliminating consumer pain points and is delivering continued growth in its total and branded customer base through the successful execution of this strategy. In the first quarter, T-Mobile captured virtually all of the industry phone growth, while successfully taking market share from the competition.

T-Mobile reported 2.4 million total net customer additions with 1.8 million total branded net customer additions for the quarter, including branded postpaid net additions of 1.3 million and branded prepaid net additions of 465,000. T-Mobile was once again the fastest growing wireless company in America in the first quarter of 2014 with more than 1.2 million branded postpaid phone net additions, a result that dramatically outperformed the competition. The strong branded postpaid net addition performance resulted from continued momentum in gross additions, which were up 23% quarter-over-quarter and 136% year-over-year, and ongoing improvements in branded postpaid churn, which was 1.5% in the quarter, down 20 basis points quarter-over-quarter and down 40 basis points year-over-year.

"A year ago I promised that we would bring change to what I called this arrogant US wireless industry. We are delivering on that promise and our results reflect the growing customer revolution that we've ignited," said John Legere, President and CEO of T-Mobile. "We are now approaching 50 million customers, added 2.4 million net new customers in the first quarter alone, and posted our fourth quarter of consecutive service revenue growth, while once again adding more net new postpaid customers than the rest of the industry combined!"

Executing on the Un-Carrier strategy to drive results: T-Mobile's Un-carrier moves have ushered in a consumer revolution, giving consumers a stronger voice since the roll out began in March 2013. The Company's key Un-carrier initiatives were as follows:On March 26, 2013, the Company announced its radically simplified unlimited "Simple Choice" service plan with no annual service contract. Device financing with the Equipment Installment Plan (EIP) provides qualifying customers with low out-of-pocket costs on some of the most popular devices available in the US wireless industry. As of the end of the first quarter of 2014, 75% of T-Mobile's branded postpaid base was on Simple Choice/Value plans.

  • On July 10, 2013, the Company unveiled JUMP!™, a groundbreaking approach to more frequent phone upgrades. T-Mobile had more than 5.3 million customers enrolled in JUMP! at the end of the first quarter of 2014.
  • On October 9, 2013, the Company announced that it would make "the world your network – at no extra charge" - with unlimited data and texting worldwide in 100+ countries for Simple Choice customers. At the same time, T-Mobile announced that it had delivered nationwide 4G LTE in 233 metro areas covering 202 million people. Since then, Simple Choice with global data has expanded to 121 countries and destinations and 4G LTE coverage has increased to 284 metro areas covering more than 220 million people.
  • On October 23, 2013, the Company un-leashed tablets and revolutionized how customers buy and use tablets with free data for life. Customers can receive 200 MB of free data every month with any compatible tablet for as long as they own and use the registered device on T-Mobile's network. In the first quarter of 2014, T-Mobile had 67,000 mobile broadband branded postpaid net additions, principally composed of tablets, compared to 69,000 in the fourth quarter of 2013.
  • On January 8, 2014, the Company announced that it would reimburse Early Termination Fees (ETFs) for individuals and families who make the switch to T-Mobile and trade in an eligible device. The plan also offers a trade-in value for customers' phones. This program has seen unprecedented customer uptake with approximately 21% of branded postpaid gross adds taking the ETF offer in the first quarter of 2014.
  • In April 2014, the Company introduced 3 new programs - "Simple Starter," "Tablet Freedom," and "Overage Freedom" – that make our service plans and devices even more affordable, and we have eliminated all domestic overage charges for consumers, even those on legacy plans.

Operational and Financial Highlights for the First Quarter of 2014

T-Mobile ended the first quarter of 2014 with approximately 49.1 million customers, an increase of 2.4 million total customers from the end of the fourth quarter of 2013. T-Mobile significantly grew its total branded customer base, with 1.8 million net customer additions during the quarter. Branded postpaid net customer additions of 1.3 million, including more than 1.2 million phone net additions, continued the strong momentum seen in the previous three quarters, reflecting continued low branded postpaid churn and significantly higher gross additions. The Company's network modernization program and strong execution of its Un-carrier strategy contributed to a record low branded postpaid churn rate of approximately 1.5% for the first quarter of 2014, down 20 basis points versus the fourth quarter of 2013 and an improvement of 40 basis points compared to the first quarter of 2013. The branded prepaid business exhibited improved customer growth with 465,000 branded prepaid net customer additions in the first quarter of 2014, driven by the success of MetroPCS and growth in the 30 expansion markets launched in 2013.

During the first quarter of 2014, the quality of T-Mobile's customer base and receivables portfolio continued to improve as a result of the implementation of its Un-carrier strategy and the effect of credit tightening over the past two years. Service bad debt expense in the first quarter of 2014 was down 3% year-over-year and was down 13% quarter-over-quarter. 53% of EIP receivables were classified as Prime at the end of the first quarter of 2014, compared to 44% at the end of the first quarter of 2013 and 54% at the end of the fourth quarter of 2013. The slight sequential decline in EIP receivables classified as Prime was due to seasonal factors, most notably the tax season cash effect which drove a slight change in customer mix.

Total revenues for the first quarter of 2014 increased by 47.0% year-over-year, principally due to the inclusion of MetroPCS results in the first quarter of 2014. On a pro forma combined basis, total revenues for the first quarter of 2014 increased 15.3% year-over-year due to higher equipment sales and growth in service revenues. Total smartphone sales, including sales to branded postpaid and prepaid customers, were a record 6.9 million units in the first quarter of 2014, equivalent to 92% of total units sold, up from 91% in the fourth quarter of 2013. This represents a penetration of 81% of the total branded customer base at the end of the first quarter of 2014, up from 79% at the end of the fourth quarter of 2013. On a sequential basis, total revenues increased by 0.7% primarily due to growth in service revenues. The portion of branded postpaid customers on Value or Simple Choice plans was 75% at the end of the first quarter of 2014, up from 69% at the end of the fourth quarter of 2013.

Service revenues for the first quarter of 2014 grew by 33.3% year-over-year primarily due to the inclusion of MetroPCS results for the full quarter. Service revenues increased by 3.3% quarter-over-quarter primarily due to growth of the Company's customer base, offset in part by increased adoption of Value and Simple Choice plans, which have lower monthly service charges than traditional bundled plans. T-Mobile's service revenues have grown in each of the last four quarters on a sequential basis. On a pro forma combined basis, service revenues for the first quarter of 2014 increased 4.5% year-over-year. This represents a significant improvement over the fourth quarter of 2013, when service revenues declined by 1.1% year-over-year on a pro forma combined basis, and marks a return to year-over-year service revenue growth.

Branded postpaid average revenue per user (ARPU) decreased quarter-over-quarter by $0.69 or 1.4% to $50.01, an improvement compared to the quarter-over-quarter decline of 2.9% in the fourth quarter of 2013. Branded postpaid ARPU again declined on a year-over-year basis due to the increased adoption of Value and Simple Choice plans. However, the year-over-year decline in branded postpaid ARPU of 7.5% did show an improvement compared to the year-over-year decline of 8.6% in the fourth quarter of 2013. Branded postpaid Average Billings per User (ABPU), which consists of branded postpaid service revenues plus EIP billings divided by the average branded postpaid customers in the period, was $59.54 in the first quarter of 2014, up 3.9% compared to the first quarter of 2013 and up 1.3% compared to the fourth quarter of 2013. Branded prepaid ARPU for the first quarter of 2014 increased by $0.25 or 0.7% to $36.09 compared to the fourth quarter of 2013.

Adjusted EBITDA for the first quarter of 2014 was $1.1 billion, a 12.2% decline from the fourth quarter of 2013, reflecting increased equipment sales due to the significant acceleration in customer growth and the success of the Un-carrier 4.0 – Contract Freedom offer. Adjusted EBITDA margin was 20% compared to 24% in the fourth quarter of 2013.

Cash capital expenditures for the first quarter of 2014 were $947 million, up from $882 million in the fourth quarter of 2013 but down from $1.2 billion on a pro forma combined basis in the first quarter of 2013. Cash capital expenditures reflect T-Mobile's continued investment in network modernization and 4G LTE deployment.

MetroPCS Combination

T-Mobile has continued to make rapid progress on the expansion and integration of MetroPCS. On July 25, 2013, the Company announced the strategic expansion of the MetroPCS brand with the planned launch of 15 new geographic markets. On November 21, 2013 the Company launched the MetroPCS brand in 15 further markets, bringing the total of expansion markets to 30. As of March 31, 2014, the Company has opened nearly 2,200 distribution points in these new markets.

The Company began selling T-Mobile-compatible devices to MetroPCS customers in the second quarter of 2013 through MetroPCS branded distribution points and has already transitioned approximately 53% of MetroPCS customers to the T-Mobile network. More than 50% of the MetroPCS spectrum has been re-farmed and integrated into the T-Mobile network at the end of the first quarter of 2014.

2014 Outlook Guidance

T-Mobile expects to drive further momentum while continuing to invest in profitable growth. With the success of our Simple Choice plan and the continued evolution of the Un-carrier strategy, branded postpaid net additions for 2014 are now expected to be between 2.8 and 3.3 million.

For the full year of 2014, T-Mobile now expects Adjusted EBITDA to be in the range of $5.6 to $5.8 billion.

Cash capital expenditures are expected to be in the range of $4.3 to $4.6 billion.

With this growth and rate plan migrations, the penetration of Value/Simple Choice plans in the branded postpaid base is projected to be between 85% and 90% by the end of 2014.

Quarterly Financial Results For more details on T-Mobile's first quarter 2014 financial results, including its "Investor Quarterly" with detailed financial tables and the required non-GAAP reconciliations, please visit T-Mobile US, Inc.'s Investor Relations website at

For comparison purposes, pro forma combined measures presented in this release include the combined results of T-Mobile USA and MetroPCS to reflect the business combination for the relevant periods. See Investor Quarterly for further details.

Rich Edmonds
Senior Editor, PC Build

Rich Edmonds is Senior Editor of PC hardware at Windows Central, covering everything related to PC components and NAS. He's been involved in technology for more than a decade and knows a thing or two about the magic inside a PC chassis. You can follow him over on Twitter at @RichEdmonds.

  • John Legere is no joke. He is really turning that company around.
  • The prices are appealing but if only they could match ATT WP selection... Oh well ATT it is.
  • You can buy those phones unlocked and be on tmobile. You'd still be saving more money buying it that way.
  • Or you could save even more money and buy the phones from AT&T, not caring if they are unlocked, and be on AIO with better coverage to boot.
  • ATT phones don't get LTE on TMobile last time I checked.
  • My ATT branded Lumia 920 gets T-Mobile LTE. I bought it used and had to call ATT to unlock it, but its working like a charm. Many ATT phones can access T-Mobile LTE since they share the same band Since I live in a refarmed area, I also get T-Mobile 4G when LTE is not possible, but it usually is
  • He is going to be one highly demanded CEO in the future
  • 5 Times more than Verizon or Att. #1 W8Phone seller in America. Yet No High End W8Phone.
  • What's the 925?
  • A past tense product.
  • midrange
  • A joke... I had one and had to JUMP to a Note 3 because I wanted a HIGH END PHONE. If Tmobile had a 1520 or 930 variant I would've went that route.
    To be a True High End in 2014 has to be a minimum of 5" prefer 6" screen. At least 32 GB with SD slot.
    A WPCENTRAL reviewer said the 925 felt like a TOY after he got his 1520. I feel the same way.
  • If you only knew there getting the 935 soon Posted via the WPC App for Android!
  • Said who
  • WMPoweruser but people around here don't like you to mention them ;)
  • The 925 a toy in comparison to the 1520? Oh, please... I've seen people say that about the iPhone vs the 920 and other Windows Phones, but the 925 feel like one? Sure. Maybe because it's the lightest high end Lumia while the 1520 is the heaviest? The 1520 is waaaaaay too big to some of us. Personally, as a 5'3" 122 pound woman with small hands, I find anything bigger than a phone the size of the HTC One too big for me. Not all of us care to use a phablet. Stick with your phablet and I'l stick with my 925.
  • Amen
  • As a METAL "CHIC" you've probably got small hands. Still the 925 only has 16 GB. I've got at least 20 GB of METAL on my SD card on my ATIV S. Since your METAL you should check out Steel Panther's new cd A.Y.C.E. it's AMAZING!!!! UNREAL GUITAR riffs.
  • Haha, thanks for the recommendation. I might have heard Steel Panther once or twice on Chris Jericho's old "Rock of Jericho" show on SixxSense before the station went off the air.
  • Hahaha The AYATOLLAH of ROCK N ROLLA..... FOZZY is very good. I have all their cd"s. METALCHIC I'm impressed.
  • Ha didn't know you were that small.
  • Its all preference, geez people lol. I think the 925 is a toy compared to the 1520 as well. And my Fiance wants the 1520 so bad because its a phablet and she's 5'4" and 136 lbs and she said she can't handle her 810 anymore, she wants a 5.5"+
  • Dude your girl is a size queen. She's kinda small... Can she handle something that big???? ;)
  • I call the iPhone the baby phone. Not just because it's tiny, but the UI is also so idiot proof that even a baby can use that thing.
  • An awesome HIGH range phone (in spite of what the naysayers claim) that I'm proud to call my daily driver. :-)
  • Just because it is awesome doesn't make it high range. The specs are decidedly mid range now. I love my 928 and it was flagship when I bought it but just like any other phone from 2012 (and the 925 is based on 2012 hardware) it is out of date.
  • A dated high end phone. Basically they need to start carrying newer high end models to instill confidence in WP tmobile users that they have an upgrade path in the future. Who would want to go to a dead end? Especially after what they did with the 810, its a bit discerning for WP users on other networks to jump ship not knowing if they'll have a viable upgrade option in the future. Wouldn't be a problem if Microsoft sold the higher end phones unlocked and were compatible with ATT or Tmobile, but that isn't the case right now.
  • Although I do wish they they would invest more heavily in WP, they have been a great company for the 7+ years we've had them! And you can not beat their pricing! Unlimited talk text and 1GB data each on 5 phones for $160/month.
  • Couldn't agree more
  • 1GB of data? What do you do with that little? I have 10GB, unlimited calls and text on 3 phones for $140 with att
  • Well, each phone has 1GB of data, so its 5GB total, but that's at 4G or LTE speeds. When the data runs out there is still unlimited data at edge speeds for all 5 phones. So, if they're ever lost in the middle of nowhere and run out of data, they can still pull up a map and find their way back, it'll just take longer for the map to load.
  • Ok, but since I only have one smartphone and I have maps downloaded on my SD card so I don't need data for it. I'm good. LOL
  • At the end of the day, its cheaper to have 5 lines on T-mob than Att.
  • Hell yeah! Also way better than 4 lines on Verizon for $160. I keep rolling my eyes every time I see that commercial on TV.
  • only cheaper if you use a lot of data. i'm paying $150 for 4 lines and 10gb shared data. i don't have unlimited edge data but i haven't gotten close to the limit yet as long as we don't stream a lot of movies. however, my phones are subsidized while tmobile's are not.
  • By a few dollars, but had some bad dealing with TMO... So they lost my business permanently even if the doubled their reach, and was 1/2 the price I pay now. Sorry, try to rip off my son-in-law for $800 because "Corporate is not responsible for the promises made, even in writing, of an agent store!" $300 fee to a good lawyer, got the $800 back, let out of contract with no penalties, and got to keep the 8 iPhones. 
  • I don't think that math checks out. AT&T charges $40 for smartphones and $20 for feature phones. 10GB is $100 so even with 3 basic phones that's more than $140.
  • They have a new plan for BYOP, $15 per phone. My last bill, due Monday is for $139. $100 is for one phone then add $15 per additional phone.
  • wait...what?  $160/month.  I sure hope you are adding in the cost of the phones to that!!! 50 + 30 + 10 + 10 + 10 = $110/month (+taxes/fees) for 5 lines!
  • Dude you over paying. First 2 lines are $80 each additional line is $10. You should be paying $110 plus tax for 5 lines with 1GB.
  • Does that price include any add ons like insurance?
  • What they didn't tell u was that the customers are experiencing more that 50% increased in dropped calls and slower internet speed. I wonder I there network can handle that rapid growth.
  • Well I was already thinking that with more customers were their network able to handle the extra load
  • As a customer for 15 years I am not experiencing any such issues.  But you may, I suppose it's all about where you live.
  • Where did you get that information.? Is it a fact or simply anecdotal information? Perhaps the reason they didn't tell us that is because it is not true. I have not experienced this at all. In fact just 2 days ago I was curious about my speed and so I ran a couple of speed tests from my laptop while it was tethered to the phone. Both came out at about 28 down and 5 up.
  •   I really hate these slow speeds!!!  (In case the image i put in here doesn't work...) Test Date: 4/5/2014 11:09:40 AM
    Connection Type: Cellular
    Server: Detroit, MI
    Download: 32.32 Mbps
    Upload: 11.90 Mbps
    Ping: 93 ms   edit:  Seriously...can't you guys figure out how to get imbedded images working on this site!?!?!?!
  • Embedded pics work fine in the forums, where it should be kept and not cluttering the articles
  • I do see your point.  However, limiting image size would be a nice compromise.  I don't think a 300x135 pixel image of a speed test would really clutter the article.  In fact, sometimes images are quicker at showing something than plain text. Not allowing images is fine...but if you're not going to allow any sort of embedding, then why does the text editor give you the option to do it?  Maybe they need to change the control they are using for their comment system?
  • Fair enough. I hardly ever use the site. I'm always checking from my phone. And the probably are using the same engine used for the forums and have them turned if for articles. I've always hated Discuss in articles that was plastered with embedded pics. I just ended up not reading from the clutter.
  • I'm not experiencing that at all in GA. If you are it should get better. Tmo just bought spectrum from Verizon.
  • All I have to say... 5" device... Better reception. Use that money your bragging about to make the current customers happy. Thanks
  • So it sounds like everyone is benefiting from Sprint. I hate Sprint. I said that in 2000 and I say it now. T-Mobile infrastructure still needs to improve greatly for me to consider them. But being with ATT for over 12 years now, Iono. Every carrier has some gripe about it. Good news for them
  • And a $151 million loss. Whether these losses to get new customers is worth it remains to be seen.
  • Spend a little gain alot. Nothing comes free
  • Whoa, thanks for that insight.
  • Gotta help those that are insightless...
  • Off topic, sorry. Today I bought 2 Lumia 925. 1 for my girlfriend, that's very impress with the camera and Cortana after saw mine upgrading to WP8.1 preview. Then another 1 for my best friend which also impressed with the camera and the notification centre when I show to him after I'm upgrade my phone. Both of them want WP8.1 Preview for their phone.. Hope their phone will not have problem after I put developer preview for them.
  • It shouldn't. I've been running the dev preview on my 925 for tmobile since the day I got it and its been great. The only issue I've had is, when I make a call when it is connected to wifi and the call is made as a wifi call, if the person I'm calling doesn't answer the phone and it goes straight to voicemail, there's a second dial tone that doesn't stop even after leaving my message and hanging up. I have to turn the phone off and on to stop the ringing. It's a rare situation though so I don't mind it.
  • All I have to say? "This report marks the first quarter the carrier has had...more than 2 million net customers added to plans." ....just let that sink in a bit. Of course it was, because the carrier is willing to buy its customers. Companies are supposed to have its customers pay them, not the other way around. :) To be fair, yes, it's amazing performance by a CEO to turn around this company, and it's commendable. But things like that shouldn't have to be done, in my opinion.
  • And lack of a Windows Phone high enough to use on its network shys me away. Although, an unlocked 1020 or 1520 would be nice....;)
  • T-mobile coverage in my area is basically nonexistent. If that improves, it might be worth a look. At least they seem to be headed in the right direction
  • T-Mobile coverage in my area used to be good, now it is terrible. I guess that's progress for ya.
  • Now all we need to add are some serious Nokia models to our lineup. Been with T-Mobile since 2007. We need the 1020s, 930s and 1520s of the world on our shelves. Service is superb as I'm now getting 4G/LTE 98% of the time on an unlocked Nokia Lumia 920 in my area. That's pretty much my only complaint with T-Mobile.
  • They said they will get the 935 LTE variant soon Posted via the WPC App for Android!
  • Source or it didn't happen.
  • Hey, RaRa, I thought you were switching to the Dark Side (aka AT&T)? But from what I'm reading in your comment, you seem very happy with T-Mo with your 920.
  • Ha ha yeah that's what I thought but I think I'll just stick with the unlocked route. Everything works perfectly on this phone except for MMS when I'm on LTE(which can be problematic since that's 98% of the time). I think it will be the 1520 though. Unless.......T-Mobile finally brings the goods. Plus there's really not a good reason I can talk myself into paying for a new phone at the moment when I have a perfectly well rounded phone in the 920 right now. I'm torn. I want to spend the money, but I don't.lmbo
  • Plus I've really been comparing the prices between a new phone and other things on my wish list like a DSLR or tablet and some other things. I really can just keep the 920 and wait it out and check some these other things off my list. For example eBay just had a 64gb Surface for only $200! I can get a new DSLR for $350-470 and that makes me put things in perspective.
  • I'm one of them. I like the unlimited plans and the jump program. Got my new 925 from them!!!
  • I got my 925 from hsn(crappy company) Posted via the WPC App for Android!
  • I really enjoy T-Mobile's user friendly experiences, and exceptional customer service. I just frustrated with the amount, and size of 2g zones in my area. There is one that stretches 20 miles east of me, and covers the road I take to get to work. Makes streaming music impossible. If only they'd solve that, and get some high end WP8 devices, id stop thinking about leaving.
    -Lumia 925 8.1prev.
  • I'm very glad to see this. In switching from ATT to T-Mobile last year, I cut my bill down to 1/3rd what I was paying, and I don't have to worry about bull shit free because I accidentally go over data limit. The coverage with ATT was better, but not by that much. If ATT, or their pre paid AIO, came out with better rates, I would switch back. But I'll always appreciate T-Mobile for finally making these guys actually compete on price.
  • With all T-mobile talk they are just a city company once you go out of the city limits you have no data I have T-mobile ATT and Verizon phones T-mobile is a joke when you compare them out of the cities I drive truck for a living and go all over T-mobile need to expand there coverage to be anyware close to the other two, right now there is no comparison.
  • That's about to change since they're about to deploy all that 700MHz spectrum they acquired from Verizon. You just wait. All that 2G you see in rural areas will soon be LTE.
  • T-Mobile, as much as I'd like to switch is completely useless in the country.  If I venture off I-80 or I-35 in 20 or so miles in either direction, their phone becomes a paperweight.   I get the excitement for 700MHz...but do you realize how much area there is to cover in rural 'Merica, Seth? It'll take years and years to implement, and they'll have to pay for it somehow.  I suspect their current prices will not last for long.
  • I've been with t mobile for 10 years and it's only getting better and I'm paying less. I have 5 lines, 2 with unlimited data and only paying around $140-160. The best part is when me and my wife went to Europe last month. Unlimited data and text and only.20 per minute calls and Wi-Fi calling for free while traveling at no extra cost! Can't beat that!
  • They just need better Windows Phones!
  • Give us a high end phone Tmobile. Come on Mr. Legre
  • I travelled to Asia and Europe and used my phone as is. Fully took advantage of unlimited global data and text. No need for local Sims. Their coverage has improved tremendously. No overage charges at all. This guy is for the consumers and I hope other companies realize it and stop ripping people off
  • I'd move to T-Mobile if I could, but they just don't cover the sticks...
  • You can also freely change your plan anytime without a fee. Stupid att charged me and didn't tell me about it when I was trying to change data service.
  • There are so many other hidden fees we don't know about. VZW and ATT even charge $10 per gig for overages while Tmobile slows your speed down when you have reached your limit. You can always call to upgrade to the next plan up rather than have to wait until next month when your plan re starts.
  • Start following him on tweeter and hit him up. We need to demand a high end windows phone. Let's go windows phone community.
  • Ok so I switched to T mobile from at&t. Now my Lumia 920 has absolutely no signal indoors. Either at home or in a restaurant. And very patchy signal outdoors. My wife's 521 from T mobile has much better signal strength in the same places. Not sure who or what to blame.
  • Recommend you put your 920 back on AT&Ts network, only with AIO this time. You still save money, but won't have to put up with T-Mobile's coverage.
  • I was going to switch from ATT to T-Mo a few weeks ago and was weighing the +/- when I realized that ATT opened up lower prices for those of us on the 1GB family share plan. So rather than paying $140/mo for 2 lines it is now $90/mo which is only $10 more than T-Mo's price. When contracts expire it will be $75/mo for the same plan which is oddly cheaper than T-Mo's offerings. Obviously if you have more lines, or are pretty heavy data users (We only use some 3-400MB/mo as we have WiFi everywhere) then T-Mo may be a better option, but for those of you like me who jumped on the Lumia 920 for $100 +free Qi charger, there are some much cheaper options available to ride out the rest of your contract. We certainly appreciate saving $50/mo. Obviously, while I am not switching, I am very thankful to T-Mobile for this. No way ATT would lower prices if it was just Sprint and VZW they were trying to compete with.