Verizon reportedly retires the Lumia Icon less than a year after launch

Like some of the earlier commentors are saying Microsoft had better do the following as far as Windows smart phones are concerned. infom it carriers to order the sales people to be nuetral on what phones they sell to customers they do not know. give Customers the specs on every device there and let them dicide what they want. I think microsoft also has to sell verizon smart phones on their web store and tell the buyer to take it to verizon for them to provide activation. this way you can buy one without having crazy sales people pushing you what they want  you want to buy. I donot trust open source software which Linux and Android devics use THAT IS WHY I DO NOT use them for criticle business or personal activities. Also microsoft has got to sell smart phones model that work on muticarriers rather exclusive deals for instance when Microsoft makes it's brand relacement th Nokia Lumia 1020 41 pixel camera smart phone, there will be identical models of it on all carriers. the only difference will be the intenal transcievers for phone calls an internet connection. 

Made the decision to say farewell to WP for now. I had a great run with the 928 and the Icon. That being said, I'm receiving an iPad Air, iPhone 6+, and MacBook Pro 2.5/ Retina as an early holiday package.

Microsoft to have no market share in Windows Phones in it's home market is sad.  All they have to do is have an iPhone like WP that has all the radios built-in for the U.S. market; and sell it online and retail stores  like Apple is doing.  They are making a killing while Microsoft is dependent solely on Verizon and AT&T to sell each and every WP!   They just don't get marketing in the U.S.!  It about the consumer not the carrier! 

I can tell you I went to buy one Two weeks ago and all the stores in LA had sent back their inventory (RMA). I was pissed. The M8 is better yes, but that camera is GARBAGE.

I just want to know one thing...just one...WHY?! What was the reason!?

I spoke with Verizon today. They have the 8.1 Update for the ICON coming out November 21st....So in VZW terms that's March 2015!

I had a conversation with a VZ salesperson who told me what a PITA the "wedding" TV spots were. They apparantly drove many curious people into his store, and he had to spend so much more time dissuading them from WP. Sad.

Perhaps VZW will replace the ICON inventory with the 930?  They have to do something right sometime.

I think they are coming out with something with all Lumia put into one Lumia design because no more 1020 , Lumia Icon, and they'll probably retire a few more model's I hope they bring there best Lumia ever

Love my lumia Icon. SAd if this is true because it really is a top of th eline Windows phone. If Verizon is coming out with an even better Windows Phone I'll probably beinterested in it. If not, I may just have to move to the iPhone6 when my contract expires. My wife upgraded to the iPhone6 from the iPhone4 and just loves it. I must admit I am impressed with it myself..

Was switching to Verizon and got the icon but now just sent it back and staying with att and ordered the 1520. Don't think icon will see cyan anytime soon and just don't want to support Verizons anti WP company.

Just get a North America Version of the iPhone 6 with all the radio frequencies in one model - call it 930 North American version and sell it through Microsoft Online Store and Microsoft Retail Stores.   It will sell much better that way since you already have existing WP users looking for a high end WP smartphone.  It about a year old too but I would buy it just for the fact that it an "unlocked" WP with all the radios in it!  It like an iPhone "factory unlocked" model!

At the local Costco (in Seattle no less) at the phone stand looking at the newest phones (no Z3) and overheard the two staffers talking about Windows Phone:

Gal: Sure will be happy to forget about Windows phones. . .

Guy: No kidding, me too. It was an intreresting concept but really useless unless, maybe, you work at Microsoft.

Gal: Yah, customers would, like, hold them in there hands for 30 seconds or less and give them back. . .

Stop asking for Cyan; even MS. said a couple of months after it was released that it needs 8.1.1 AKA Denim to fix the "little bugs" and that the first devices to receive 4K video quality it will be "flagships" 929 & 930. NOW will see if almighty MS leave or not up to its promises ?!...

What's not to believe?  WP is just never going to be a hot item in the states.  The rest of the world certainly knows how great WP is, too bad US consumers are so whatever-my-peers-use-I-must-use-also..

Well now I really don't see any excuse for not devloping the next line of high-end phones.They bought an entire division dedeicated to smartphones and now one of heir best is being discontinued. Time to get to work. From Verizon's perspective I can see them doing this because they now have the HTC One, a more recognized device that's easier to market. 

Got this from Windows Phone Support Twitter account when I asked if they could roll out the Cyan and Denim updates without Verizon's support...looks like they don't know the full story either

WindowsPhoneSupport@WinPhoneSupport

That is a great question. At this moment we do not have all details related to the "Icon". We urge you check back with us.

 
09:37 PM - 10 Oct 14

The writing is on the wall: Windows Phone is a failure. Blame who and what you want, but it's the truth. Microsoft will pull out of the phone business within two years, and turn to writing mobile apps for iOS and Android exclusively. This has been a very expensive, rude awakening for a company that could make it's own rules for a very long time. No one HAS to use Microsoft's software anymore, unless it's mandated by your job. They were, and in some ways still are, under the delusion that consumers love the *Windows" brand. That they could just write "Windows" or "Microsoft" on something and it would automatically sell. It's painfully obvious that no one at Microsoft has any idea what they're doing beyond OS and Office. They're absolutely clueless. You'd think they'd wise up after the stream of failures over the last 10 years (Zune, Kin, Windows Phone.) They got lucky with Xbox, but even that took 10 years to turn a profit, and they almost killed that success with the idiotic restrictions imposed on the Xbox One at launch. Microsoft has totally and utterly blown any chance of relevance in the phone market. How they did this will probably be studied in business schools for decades.

Verizon store manager verified this device was pulled from the website due to a shortage of inventory. The phone is still for sale in stores and will be available online once stock is available.

Went to Verizon, told the sales lady I was thinking about the Icon.  She gave me a funny look and tried to sell me an iPhone.  I said "I don't want an iPhone", and she said, "But why would you want a windows phone?  They're not very good."  She then admitted she never used one for more than 10 minutes.  I was tempted to stay with Verizon for the Icon alone, but AT&Ts Next is a better deal than Verizon's Edge, so we'll likely be switching in a week or so anyway.  I just wish they had the 930 or 830 there.  Why can't they just update the freaking 1020 already?  I was tempted to go with that, but the store doesn't stock it anymore, AND it's the same price on Next as much newer phones. Heck, if the 630 had a flash, I would go with Cricket.  Seriously, who builds a phone without a flash and expects it to sell?  That's a little TOO budget.

Ok, I'm off-topic.  This is just one more reason I don't like Verizon anymore.  This, and I knew people that lost their jobs when Verizon closed a local call center and shipped all those jobs overseas.

This makes no sense, I can buy an ATIV SE, Lumia 928, or even an 8x on their site, but no Icon???

Will it be possible to upgrade phone along with the 930 if we unlock it? The only differnce I see in specs is that the Icon 4G is 700 MHZ Class 13 / 1700 / 2100, and the 930's 4G isLTE 800 / 900 / 1800 / 2100 / 2600. Everything else is indentical. I have 8.1.1 on mine and love it. I would just like to have what everyone else is getting. I know Verizon just said F U to all who bought the Icon, but can't (shouldn't Microsoft step in and take care of their customers?

Maybe its just the ending of the exclusive and the 930 will just replace it?

Let's stop blaming Verizon LOL.   It's a fucking business.  They are here to make fucking MONEY.  if they were making fucking MONEY with the WP they would keep selling it.  That's the fucking bottom line.   It's not Verizon's job to "sell" the damn phone for Microsoft.  Dear LORD!!!!!

I have a brand New never used Nokia Icon for sale if anyone is interested. I can't believe that I just purchased three of these units and are now discontinued. Verizon is a problem for the windows platform.

I really don't understand why US people getting slave by carriers. They have a right economy to buy a Phones without contract.

Gee with my LUMIA 810 even T Mobile ( the un-carrier everyone loves to hate) supported it thru 3 updates or maybe it was 2 but more than VERIZON supported the Icon.

Very upsetting. I'm ready to leave Verizon now.

What a shame. I love my Icon!! It truly is one of the best windows phones available now. Er, WAS available. :(

Man I hate Verizon. The Icon is a great phone and certainly far from being outdated. Considering that they still sell the 928, there is no reason to retire this phone.

Me too

So should I tell my family members who own an Icon to just go ahead and get the 8.1 Developer's Preview because Verizon isn't going to deliver Cyan? What about for the Lumia 928 and 822?

I work for Diamond Wireless (A Verizon premium retailer) and yeah it's been known for a while now that the Lumia Icon was EOL (end of life).

I still have one in stock at my store to sell. But that stock is dwindling, and I had to get it transferred from another store where the employees don't know WP at all. That way, I can find it a nice home and sell it instead of it sitting around collecting dust.

Unfortunately, I'm super bummed this phone didn't get more attention. At my store, it's free on a 2 year contract, AND there is a $50 mail-in rebate as well, so you GAIN $50 for choosing this phone.

Comparably, the only other phone we sell at that kind of a deal is the Samsung Galaxy S III Mini....over 2 years old, tiny little crap phone.

And we sell those every day. It's one of our best selling phones. yet the Icon is 100x better, and no one wants it :(

Partly, this is Verizon's fault. We never got any promotional materials to help notify the customer that the Icon even existed. 

Internally, it is still called the 929, so when people say Icon, employees don't even know what they are talking about (especially if they don't follow WP).

Well since most USA stores, at&t included, don't promote our provide floor space to Windows phone, it makes sense. Such a shame

Yet they still sell the 8X...

It's actually is true.... My cousin, who works for Verizon's customer support center in Elgin IL, told me due to the lack of sales for the Icon that Verizon is retiring the Icon as well as not providing updates..... According him, of all reports he's done during the time of the Icon's release (8 months), there was little data of Icon owners. He only had 3 calls about the Icon while majority of Verizon users mainly have issues of Android devices.

I really do think there is an issue of Verizon's sales people not pushing to sell any Windows Phone to customers.

This really urks me a lot, I really hope Microsoft can do something about it.

Just a huge bummer.  Without a new high end Lumia in sight it's pretty depressing.  Hopefully Verizon doesn't give up on Windows Phone.  Who knows maybe they're just putting all the Windows Phone support (which isn't very much) behind the M8 w/ Windows.

Yeeaaaahhh, I'm not surprised. Either Verizon just really dislikes selling Windows Phones (and from their past records, I'd say this is the case), or they're about to get another flagship phone to replace it.

Sorry if this has been answered already (600 posts is too much to read through), but what happens when Windows 10 is released for all devices: phones, PCs, tablets, etc.? (really released, not the developer version that will be available next year for my phone)  Does this mean that Verizon will not be releasing the new O/S for my Icon? (assuming they release Windows 10 at all)

Keep waiting for cyan. And denim forget it. that's why I left them. So many times I came across a cheap icon on Craigslist but the though about Verizon controlling the updates negative

Verizon will always be after our money, like anything else. I'll be surprised to see different. When I went into the store on May to buy 2 phones for me and my wife and the salesman keep his disrespect for my Icon even after it was obvious that I like and buy the phone. He quietly admitted that his commission is bigger oh Apple or Samsung products so yeah, it's all about the money.

#burningplatform

If this is true, MS would be crazy not to get variants for T-Mobile and Sprint out the door for the holiday season.  AT&T might even want it considering that they have always had the flagship WP devices and now have a very quickly aging collection.  Common MS.  You don't see Apple and Samsung limiting their flagship devices to one carrier any longer.  It's time to let people choose their phones and their carriers as separate decisions.  Nobody switches for devices any longer and MS doesn't have the sort of swagger to win at that game.

PLEASE GIVE ME A 935 ON T-MO!

I will say what we are all thinking, FUCK VERIZON

This is true!  Verizon has removed the Icon from their website!  I spoke with Tech Support and they claim they will still support the Icon if you own one, but he wouldn't tell me anything about the Cyan or Denim update.  I left AT&T to come to Verizon and now I think it's the WORST move I've every made.  I will be going back to AT&T as soon as my EDGE period ends!!!

I'm gonna keep this phone on their network for years, if possible.

1/28/2915 and Verizon and I are done

Ok, jilynnm350z, you want to hate people? I'll play. I pray to (insert god here), that you walk into a street with your family, extended family, dig up the dead relatives, and get smeared at a railroad crossing by a runaway train full of lepers. Reducing you and yours into pothole filler.

For what it's worth...  I was told by a support rep that yes the phone has been retired and is no longer being manufactured, but that they plan to continue to support and release updates for the phone...remaining stock will be used for warranty replacement issues, or customers can go into a store and request it as long as stock is available.  He did not have info on the release date of Cyan or Denim, but said they were still expected to be released at some point...after all their testing, of course...

Go into a Verizon store and ask about a windows phone. I've done it a couple times. They will scowl and direct you to an android (since wanting a WP means you don't want an iPhone. It's really pathetic. I had a question about my icon and went into the store, I ended up spending 30 mins telling the clerk everything awesome about WP. Know what he said. Even the Ms rep never told them all that.

EE destroyed Lumia 920 in UK but other carriers got it so didn't faced much horrible ending like Icon on Verizon. This exclusive crap should end and all phones should be launched on all networks at the same time.

That sucks. Make sure you all get on Twitter (and other social media) and complain to any verizon account.

All of this Verizon hate...

Perhaps this is just a needed break before it is relaunched/packaged with Windows 8.1.1 and Denim ?

Verizon already pulled it off their website. I was about to pull the trigger on it last night. Now I'll either go with the M8 or wait to see if another high end device is released.

Posted via the Windows Phone Central App for Android

This is really disappointing. I actually have an icon and was really looking forward to receiving official cyan and denim updates. If Verizon is no longer going to support the device I will unfortunately have to sell my device. Windows phone is really a great platform but if there isn't much support I can't continue to use it

Forget carrier, they only screw your market share further. MS needs to sell all models unlocked in their store, so people can buy what ever phone they want and use which ever carrier they want.

I never had a reason to switch to Verizon thankfully.

How did Americans get themselves cornered/bullied by providers. Unbranded phones are still a popular choice in Continental Europe.

It's weird how you fellow Americans get bullied by providers. Unbranded phones are the preferable choice in continental Europe.

Love my Icon. I hope that means that Verizon/Microsoft is going to release new higher end phones soon. Maybe just wishful thinking. When I got my Icon activated at the Verizon store, the woman never used one and was surprised that she was able to do it and how easy it was. She obviously had an iPhone.

I've been using Microsoft's platform long before WP7. Windows Mobile 6.5 was ok for me. When WP7 launched I decided to try it out. Well that was the worst decision ever! That WP7 was a total crap. I could not even check my daily costs on my SIM because WP7 did not support USSD commands (*100#, *1234# etc) not to talk about other things, basic things that were not working and the app store which was a total ghost town back then.

Now with WP8 things sounded promissing, but when I ended up with the 920 after it's release and saw how badly it was: constant freezing, reboots, cell signal dropping out like hell, all these with 3 exchanged phones, I ended up with another platform. Now I decided to try one last time WP and went to my local operator store and got the latest 930. Great design, great camera, great display, enough apps for my needs but three big problems: Was heating up like hell even when browsing internet on IE with one maximum two tabs being used, wifi signal was way weaker on the same conditions than my wife's iphone, and after updating to 8.1 Update 1 sometimes when going in messaging, facebook or email the phone was going to airplane mode by itself and then was rebooting. WTF?? Not to tell that I have avoided the 1520 not for the screen, but because of the scroll issue of the touch screen. It happened on the demo phone in the operator's store. So for me, until MS decides to pay more attention to the hardware of their devices and to the OS itself to avoid these bugs I won't buy another WP device again. Rushing up to catch the competition is not a solution! Releasing a high end device but with problems won't bring you more sales!! won't make others switch to WP!!

Reason: Ppl need a phone with expandable memory like microsd card feature missing in ICON ! Seriously they aren't happy with just 32 GB internal storage.

Cant be true. The 928 isnt retired

US customers, can you not buy the 930 handset outright from an international retailer and stick your chosen carrier SIM in it? Just a thought. Of course that does mean coughing up the whole wad in one go bar air time plan though...
Amazon UK are stocking most colours of the 930 SIM free...

Then sell your stocks for half price!

This is so crazy, Windows phones is at a cross road, and this is not good.

All of this is Microsoft's fault. All of their money and power, and they let Google and Apple walk all over them.

This is all on MS. All their money and power, and they let Apple and Google walk all over them.

I'm thinking now that Verizon has retired the Icon, the 930 will be released officially for North America.

I sure didn't. I've got an Optimus L90 now.

I ended up getting an Optimus L90 instead of the Lumia 635 simply for the fact that I don't like the idea of MS pushing low end phones so much when they need to do more to promote the mid and high end phones. I'm not switching carriers just to get a decent mid range windows phone with 8.1 and Lumia Scion. Of course, I've discovered a bad issue google has to fix with kitkat. Phone runs great, but certain apps don't play nice with kitkat and internal storage.

That's not good... :\

Can somebody explain why this carrier dependency is so important in the US? I always read news and information which carrier is selling which phone... I'm mean, if I want a phone I just go to store or order it online. Even if I want it cheaper on contract I can order it online with every available carrier over phone retailers... I really don't understand it from a German perspective...

No one knows what Microsoft is doing with their mobile phones. I don't blame Verizon for not wanting to wait around wondering what the hell Microsoft is doing.

Microsoft does not even sell their own phones to the public, why should carriers even be peddling a product that even the manufacturer does not even want the public to buy, go iPhone 6. Apple announced the iPhone 6, within days it was available for purchase, long lines at their stores, Microsoft announces a new Lumia every 2 months, and still it's not available for purchase, what a joke, my cracked screen 920 is near dead, I'm going back to iPhone at Christmas, since I cannot get this phone fixed, or cannot buy a Windows Phone in Canada.

I don't know why people in these comments are saying things like, "f*** you Verizon". They're a business and have to make money. Windows Phones simply do not sell. I occasionally ask my ATT exec friend and he always shakes his head. It's not for a lack of trying since there have been TV ads, etc. When I walk into a local ATT or Verizon store I see a section devoted to WP, so the phones are out on display. Salesmen point customers to the popular devices because that's what sells.

MSFT has blown billions on WP. They even screwed up their main moneymaking product, Windows, in an attempt to promote the WP tiled interface. It failed miserably. At some point they have to pull the plug. I think they have internally since they've started releasing first on other platforms. My wish is that they would complete the circle and make Visual Studio for Android (and iOS, if possible). At least they have a chance to make some money off of that instead of losing more billions in the WP sinkhole.

I use 928 & no glance was a deal breaker for me

Hello.... One M8!

Are you kidding me!?!?!?!? I just bought this phone 3 weeks ago!!! Screw you verizon!!

An exclusive that the rest of the world knows as Lumia 930 does not make much sense! Especially when there are newer and more attractive models out.

I love my Icon. I however got the Samsung Galaxy Nexus in my drawer and it will get Android L and that is after being 3 years old. Of course it is from devs and not Verizon as Verizon screwed the phone over from the start.

So the choices are either the iPhone or Nexus for the updates, I will go Nexus and I will vote with my pocketbook and will be leaving Verizon. AT&T is about as good with coverage anyways and I can get that coverage on Cricket for much cheaper.

So, bye WP (not because I didn't like you) and bye Verizon. I have to get service for devices I pay good money for. And rather then point fingers and say Verizon did it or MS did it, I will leave, they both did it and neither has done a thing to protect their image. They are both to blame.

This doesnt make sense when their still selling the 928

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I smell a new flagship launch here(With the glance screen)

crazy......have the phone love it!   now will leave verizon when im ready for a new phone if they dont get a better, badder windows phone.  best phone ive owned!

What's pathetic is the Nokia Lumia 928 is still on sale on the Verizon Wireless website. The Icon is very absent.

Really surprising and unfortunate. Was it not long ago that we were getting stories of Verizon execs in meetings saying they were going to push the Icon to every customer in their stores...purportedly that everyone should be walking out the store with one because they really believed in it? I remember reading that here, of course it was one of those "a source close to the matter" or whatever, but it had given us all hope that atleast Verizon was going to put some effort.

This better not be true as it doesn't bode well for the exclusive flagships. If it is true then this should sound alarm bells at Redmond.

OUTRAGEOUS bull from Verizon!
SENT FROM MICROSOFT LUMIA ICON!!!

Microsoft....please just start selling all your phones unlocked in your online store. Enough of this carrier shit

I have the L 928 and as you all know, no damn update. Verizon is making all in their power for me to end them as cell phone provider because their lack of service. What company would shoot themselves in the foot...Verizon. May 2015 can't be sooner...

It is sad to see a good phone go to waste thanks to MS exclusives. Wish I could get something on TMO.

From now I can advise my family and friends If you like Windows Phone then you stay away Verizon carrier

930/icon -> lumia 830

thats whats happening. sku swap. my problem with this is i see the 830 as a downgrade when compared to the 930.

..

If they drop all support for the Icon, I'm jumping ship to AT&T

Wow, and so many disappointed comments. No 930 on any US carrier now, hopefully this means a new flagship is planned. Maybe MS is just letting all the lower end Nokias play out until 2015, then release a couple awesome new MS Lumias in the Spring?

  I believe I speak for everyone here when I say that I hate Verizon. But just because they're no longer selling a device shouldn't get in the way of OS updates (Cyan, 8.1.1, Denim, 10, etc.).

I've never gone to a carrier store. I wasn't quite so aware of the heavy hypocritical bias sales reps have as before I got my first real smartphone, the 521. Last was a zte midnight, which was weak and sub par at best, really put me off android that I had to download the SDK and command prompt the crap out of it just todo a few simple fixes, like moving apps to SD (most apps rather than some).

Anyway I already prepared a introduction if I ever do go to any biased carrier store.

"I'd like to see the windows phones you have available, and if you dare to try to even think id rather want a stale experience overpriced iphone or a buggy bloated android device, I will personally shove a ten foot pole up your ass and sodomize you till you cant sit straight for the rest of your life. Are we as pristine as mountain spring water clear?"

They wont retire the phone probably just going to a new sku for the next iteration preloaded with wp8.1

The more articles like this the more confusing I'm... Why put your money and future on a carrier? Why do you buy it with contract then sit down and pray for the carrier's mercy?
This carrier business model makes no sense to me....

I don't know why anyone puts up with this carrier unless they absolutely have no choice. Their rates are higher than just about everyone else and their arrogant attitude toward their customers makes my teeth grind.

Wtf? This better mean that Ms is taking over firmware updates now!

I tweeted this two days ago. Received no reply. @VZWSupport YES or NO answer: does Verizon intend to ever release the cyan update?

Such anger. Such hate. Yoda said "Fear Leads to Anger. Anger Leads to Hate. Hate Leads to Sufferrrrring". Yeah, that probably sums up everyone's feelings about Verizon Wireless right about now, should this be true. :'(

Not even one week into having this phone and bam! Verizon drops it! Such an amazing phone too!!

Why can't Americans just buy phones at retail and get a SIM card from the carrier of their choice?

I literally just bought my icon on Monday......

I tweeted Verizon about this and receiving future updates and got this response.

https://twitter.com/VZWSupport/status/520374997634654209

So there is still a glimmer of hope for us to receive Lumia Cyan!

You Verizon customers who have bought this phone should really be pissed off.

Verizon is the company at fault here not Microsoft.

Speak with your wallets and leave for another carrier

Posted via the Windows Phone Central App for Android

Would it be a rumor that the Icon was retired because it was generating too many complaints at the FCC about the delay in releasing the official 8.1/cyan update?

I disagree that size hampered the sell of the 1520. I believe the fact it was only available on ATT in the US and only available for GSM and not CDMA also had a lot to do with it. It sold well on ATT, but it could have done better, if it were available at more carriers. Considering that people are buying large screen phones, 6in isn't that big of a deal.

Never had one.. But too bad for the platform...

If it isn't bad enough that I'm having trouble with mine and my wife's cars'....i gotta hear this shìt too? WTH man!

That suck I have icon it works well never have to call Verizon about any problem for my icon I didn't even bother to get insurance on it hardware solid and software runs smooth.

This is disheartening news that I fear portends greater disappointment. Microsoft needs to get its shit together on Windows Phone. I'm currently clinging to my 920 because there is no viable replacement in my mind. Think I'd like the 1520, but afraid to get one on the increasingly slim chance a 1525 is released. I'm frustrated.

Can I get the 930 from AT&T, now, then?

Please?

Say it ain't so mikeso!

Microsoft should just sell an U.S 930 unlocked with all the radio frequencies on their store website and in their retail stores.  Why not?  Their competitor's - Google's GooglePlay edition or Apple's iPhone unlocked models have been available since 2009.   Windows phones in the U.S. never have an full unlocked high end phone in WP 8 since the 800 and 900 models were Windows Phone 7.8 OS too!  It still sold okay and was sold on ebay and amazon for a long time too.   I don't consider 1020 a flagship Lumia model.  It was a specialty smartphone.

What MS has to stop exclusivity with hand sets. Let all WPs be available to any carrier that wants them. If they are going to do exclusivity, it should be no longer than three months.

While youhs complain about the icon my Lumia 925 has not received Cyan update so while you complain at least your phones have a 20mp camera 2gb of ram and a snapdragon 8xx chipset while I am with my Lumia 925 I am still on Lumia black and only have a mere 16gb on storage memory and you silly babies have 32 GB of memory storage if I had icon I would be grateful for the battery life alot better than 2k mah and a phone on 720p display

I'm sure that they're prepping for a US 930 release

The icon is no longer on vzwireless website!!!! The rumor is true. Sooooo mad, my contract was up in a month and I was going to get one!!!!!!

Microsoft. Open your own US carrier and screw everyone else here. Then again your own stores tell me they miss their android because it can search in the email app... Seriously.

Just hope they focus more on unlocked phones from the MS store. I've never used a phone on contract, simply because I change phones too often, just like the flexibility of placing my SIM into any phone at any time, not in rigid 2 year cycles. I better grab as many unlocked win phone models as I can before they get scarce. Loving my 8X, 520, 920 and 1520 all unlocked, would try to get an unlocked 930 and M8 as well!

This is why I said Fuck You to Verizon 5 years ago. They were expensive, had horrible customer service, and 0 support for phones that didn't fit their perfect little niche of devices.

I guess that I'm going to att

Don't feel bad I went to att to order another 32gb 1520 not only did they say they couldn't order but asked why would I even want it and kept trying to sell me an iPhone or a Droid despite pleading that I wanted my 1520 nothing else no other OS so could u imagine ur average customer probably hears nothing hut bad about it and probably never even shown the phones

First AT&T retires the 1020 now Verizon dose this

I have the ICON. It's a solid phone, but it desperately needs 8.1 Cyan to take it to the next level. I switched from Android and I really lost a number of software features that just aren't there to make WP competitive. Of the numerous times I've called Verizon asking when Cyan is coming, they have never been able to tell me. Highly disappointed that it's getting pulled, but not surprising. Windows Phones just don't sell well, even if they have solid hardware (ie 20MP camera). If MS was smart they wouldn't rely on carriers to push updates, just roll it out with the update (ie HTC One M8) and provide links for users to update themselves. So disappointing.

Same here but the users are all wondering when Verizon will release 8.1.

I have the ICON. Love it.

In pure gaming and 3D performance, it is their fastest phone - and they are ditching it?  Wow, dumb.

(To date only the 1520 is pushing faster 3D numbers on a mobile device.  Even the new iPhone 6 isn't as fast as the Nokia Icon for 3D performance/gaming.)

If this is true which it look like it is, the headlines tomorrow are going to make a bad situation even worse. Looks like ill be getting a android phone on 3 months....

In a way this seems like a really good thing to me, it may be the push Microsoft needs to finally stop doing these stupid exclusivity deals. Verizon effectively just wiped out the only current Lumia flagship they have way before I'm sure they expected. Maybe I will be able to get the 930 on att now

It just shows that mid range devices shouldn't have been made.  MS should have stuck with low and high end.  And yes, the icon isn't high end enough for the masses for it to be considered high end.  People either want crappy and cheap or expensive with bling all over the place.  The icon didn't have the camera bling nor did it have the screen size bling.  Sheeple are sold on bling, popularity and advertising.  The icon never stood out.  It was just another hum-drum phone with decent specs.  Big deal, those are a dime a dozen.  MS has their low end down.  But they need to get rid of all this mid-range stuff and focus time, development and monetary resources to make high end phones stand way above the crowd and be a leader in mobility instead of a follower playing catch-up year after year.  Microsoft needs a miracle or investors will force a spin-off of all their mobile products if this keeps up.  And if MS as a last resort tries to run smartphones and tablets exclusively with Android, it won't work out any better for them than it has for HTC or Sony.  

Typical Verizon....their "flagship" phones that don't rhyme with shamsung or shiphone live a short life.

I am so mad about this I have been on the phone wasting customer support time for past 1.5 hrs!  Total crap, I switched to Verizon for this phone and they have taken my money , but not supported the product.  Should be illegal to do this and not release updates for any phone less than 2 years old that recieves updates from manufacturer!  I think I will make an FCC compalint, doubt it will do any good though.

Wouldn't this be because a new device is on the way to replace it?

I am now a vender in a Verizon Wireless store five days a week. I can tell you with absolute certainty that [at least in the Long Island, New York store I work in] not only do they not mention any Windows Phones, but they bash them all! I have never seen a sale of the Icon, HTC One M8 for Windows or the Samsung Ativ variant and I've been in the store since August 18th. I have asked the Wireless reps why this is and they do make one valid point (and you've all heard it)... The app gap (not to mention the ecosystem). The Icon and the M8 for Windows are fantastic phones. Microsoft must do something to close the app gap/ecosystem issues and then promote the hell out of Windows Phone!!! For 8 hours a day I see people come in with cracked iPhone screens, IOS 8. whatever update issues, Android phone being wiped out for no reason, etc. IOS and Android are software/hardware nightmares from what I've seen. If Microsoft can get their shit right with what they lack, they will rule the mobile space at some point.

Not suprising, given their lack of timely updates on the phones.  And yet I'll still be with Verizon at the next upgrade cycle, too, because of the nice discount I get through my company.  They don't inspire me, though.

Well it's so dissapointed for US people but i'm glad lumia 930 has launched yesterday in my country.i'm still waiting for lumia 730 with dual sim card and not expensive than others.

Why Verizon, why?

The fails just keep piling up. Go Microsoft.
What a bunch of clowns. Now with eggs all over their face.

This shows how unpopular windows phones are. Every flagship model don't sell well at all. Poor thing....

I just called Verizon and was told they are not retiring the icon. So who to believe,that is the question. Hopefully wpc can find out.

Verizon is the pits. Last time I went to a Verizon store, all employees seem to only push Android. They don't even acknowledge the windows phones at all.

If you want a Windows Phone you better be on AT&T. That's all this news and T-Mobile's continued lack of support tells me. The other carriers just flat don't care. I'm already tired of waiting for an update to my 925 that will never come.

Next up: MS is getting out of the phone business. They will make apps for Apple and Android. Watch and see.

Funny because I just got a postcard telling me to upgrade to a phone than can "keep up with me." Are they suggesting that I sould retire, like the Lumia they advertise?

I was in my local corporate Verizon store the other day and they didn't have a single windows phone on display. They begrudgingly got an icon from the back to show me when I asked but not before pushing the new iPhone one me. If we take into account all the rumors as well as what we see happening in the stores, it doesn't look good.

That does not sound right

This is the prove, WP simply doesn't sell well , it's not a good business, hopefully this will end this carrier exclusives crap as well

I had several Verizon employees try to talk down on me after I told them I was getting my Icon. I was extremely pissed. I dont care about your opinions, your entry level job training doesn't make me want to change my mind. Long live Microsoft.

I think MS needs to either tighten its grip on the carriers to push out updates and advertise its phones or by pass the update process like Apple does. Considering its rigin hardware requirement, I'm surprise it hasn't been like that since day one.

Microsoft needs a new strategy to sell Lumia ASAP they need new blood in the marketing department

The 735 is on its way, the HTC M8 just kanched and Nokia is missing a flagship? Feels deliberate. Verizon is still launching Windows phones. Seems like there was supposed to be another Nokia Flagship here for the holidays as a replacement.
(cough*McClaren*cough)
I bet that cancelation hurts worse than we realize.

The good news is VZW (and the rest of them) will all be gone in 10 years. Think about what it is we pay for. We pay for access to data when we don't have wi-fi, that's all. This is why they are fighting so hard on net neutrality. This is why VZW is fighting wi-fi calling. I'm really close cancelling my contract and just carry my work supplied hot spot. There's no valid purpose for me to pay $100 a month for access to data for maybe 10 hours a week. They know they will die and I will dance on their graves!

Amazing how another carrier exclusive worked out so well for Nokia/Microsoft!

In markets where Windows Phone is doing OK - like at least 10% marketshare, I can see it making sense to keep good carrier relations.  But in the US where the marketshare is lower single digits, I don't see how it makes any sense to try to deal with the carriers.  MS has no leverage; the WP market is just a niche.  To the extent they do anything here, they should deal with the market as it is and recognize that the carriers are not working in their best interest.  Both AT&T and T-Mobile, and their myriad MVNOs offer 'bring your own phone' plans with no subsidy cost built in.  MS should ramp up selling Windows Phones (maybe with financing plans for people who balk at a larger up front cost) unlocked and unbranded through their stores. Maybe with discounts if you subscribe to Office 365. Then they should be able to provide updates without carrier interference, and hopefully keep their enthusiast base happy. If you're going to be relegated to being a niche player, then play the niche.  Especially as MS is finally starting to get everything lined up for there just being "one" Windows platform.  Ads like "Would you let your ISP choose which computer brand you could buy?" seem to write themselves.

Sure, Google does this with their Nexus phone, and MS is currently doing a little bit of this with the Lumia 635 and Lumia 1020 on their site, along with the Blu phones, but I mean do it with versions of every major model of Lumia phone from low to high end.

It is confirmed here in Texas, it is retired.

What is happening? Verizon doesn't want to support Windows Phone and I may have to move to AT&T, not that they are much better.

Gotta be lack of sales. Not from lack of trying-they did run some nice commercials when it first came out..

No high end devices on T-mo this whole exclusive thing sucks if your into high end devices WP is not where one wants to be because you can't get one unless your at&t I'm on T-mo no updates for the 925 point is why support something that MS and carriers don't support but hey that famous saying coming soon. Now why was it that MS paid over 5 billion for ? Low end Lumias exciting

Well, will Verizon still be carrying any WP devices for inflated prices!

There needs to be a way to bypass the carrier for the updates. Can't believe the icon doesn't have Cyan yet.

Sorry Microsoft, its been real. Nexus devices from now on for me. And not on Verizon.

Well, apparently... I pissed them off?

HA! SCREW YOU VERIZON! I will drop you now! Not for this, but for cyan, and your arrogance and greed, and for promoting inferior products. This is the icing on your doom cake.