Microsoft's Surface hardware is really great, but that doesn't mean it's perfect. Sometimes things can fail, requiring you to contact Microsoft's support service for help. Your issue might be solvable through software, but other times, you may be required to send in your device for repair or replacement.
Regardless of the issue, we want to know how your experiences with Microsoft support have gone in the past. Have you ever needed to contact Microsoft support? How did they handle your request? There is a related thread in our forums right now.
I've contacted them a few times regarding issues with a couple of older Surface devices, and both problems were resolved quickly. The first issue I had was with the webcam on the Surface 3, it simply failed and there was nothing I could do within Windows to fix it. So, I contacted Microsoft support, and they set me up for an exchange pretty quickly. The other time was with a Surface Pro 4, which was suffering from screen flicker issues. I contacted support, explained the situation, and they set up an in-warranty exchange that took a little under a week.
I know not everyone has had experiences that went as smoothly as mine, so if you're someone who had a bad experience, let us know in our forums what happened.
Got $200? If so, you can afford one of these excellent displays.
Getting a great PC monitor doesn't mean you have to spend megabucks. There are naturally some compromises, and you won't get 4K in that price range. But that's not always a bad thing. These are the best options for less than $200.
Surface Duo is better at multitasking than Galaxy Z Fold 2. Here's why.
The $2,000 Samsung Galaxy Z Fold 2 and $1,400 Microsoft Surface Duo are garnering many headlines because of pricing, and they both "fold" in some manner. But these devices are radically different, a point demonstrated with great effectiveness by @iAm_erica in this new video.
Review: Samsung Galaxy Book S brings amazing battery life, tough keyboard
Samsung's Galaxy Book S runs the latest Qualcomm Snapdragon 8cx ARM processor. With a slick, slim design and weighing just 2.1lbs how does this ultra-light laptop handle office productivity? With exceptionally good battery life and that always-on 4G LTE we have some thoughts in our latest review.
These Surface Studio 2 alternatives are all WAY more affordable
Looking for alternatives to the Surface Studio 2? Perhaps we can help.