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Does Windows Phone 8 GDR2 fix the ‘Other Storage’ issue? Microsoft says yes, but we’re not too sure

A vexing problem for those on Windows Phone 8 is that of space-filling ‘Other Storage’ found under Settings > Phone Storage. The problem is after a few days, weeks or months of usage, that mysterious area begins to fill up with “stuff” and users really have no recourse to getting it back.

While Nokia and other OEMs have introduced apps to delete Temporary Files, which for some does gain back significant space, it does not touch the other Other Storage problem for many.

Now, Microsoft’s Joe Belfiore stated in a Tweet today that at least in GDR2 (OS build 10327), the problem has been addressed. But from our usage of the Lumia 1020, we’re not too sure users will still be satisfied.

Belfiore responds in a Tweet that:

“Don't worry: non-deleted large files (XAPs, eg) that caused 'other' storage issues were fixed in GDR2. on all 1020s.”

That may be true and we’re not going to disagree with the man who “runs the team doing Windows Phone product definition & design” but the changes do not completely get rid of the ‘other storage’ problem either.

Case in point, our Nokia Lumia 1020, which we’ve been using only since Tuesday already has 2.6GB of ‘other storage’ (according to Nokia’s app; if we use the system reading, it’s 3.65GB). That’s about 1GB more than our previous daily driver, the Lumia 920, which we used for months. We should also note we still have 22GB of free space on the 1020, so it’s not because we’re filling it up with a lot of media or apps.

On our Lumia 925, the story is a little better with only 696 MB allocated to ‘other’, which is good since the Lumia 925 has half the storage of the Lumia 1020 at 16GB.

Regardless, we can’t quite say to people that the GDR2 update will magically fix the ‘other’ storage observation. Sure, Microsoft may have improved upon it with the update, but it’s still there.

What is the Other Storage issue?

Storage

‘Other Storage’ on Windows Phone 8 includes cached data this stored on your device. Everything from email, games, videos, game info, app info, documents, images synced to SkyDrive, etc. are all items that can fill it up.

It’s been observed by many users that having auto-upload to SkyDrive is one culprit that can quickly fill the mysterious area up. Heck, even just manually uploading files can contribute to it. Over at WPXbox, they give some tips for trying to regain space back including limited syncing of email accounts, not opening SkyDrive folders with loads of images (thumbnails) and other “tricks” that have mixed results.

Another method is to try and use the app ‘Shrink Storage’, which once again, has varied results (we’ve never gained anything back from using it).

We should note that believe it or not, this is really not a bug but rather seemingly a side-effect of how the OS operates. That’s why it can’t just be patched. It appears to be a low-level OS feature that allows app, game and service data to be stored locally on the device for fast-retrieval (and reduce OTA data consumption). It's more akin to having to re-do your plumbing than fixing a leaky faucet.

The problem of course is there appears to be no way to reset it, besides wiping the device, nor a way to help gain space back or know what is causing it. While we still have 22GB of storage left on our Lumia 1020, ergo we don’t mind the lost-space now, others have lost 5, 10, 14GB and more on their devices.

So in conclusion, while GDR2 may have made it better, make no mistake that your ‘other storage’ can still fill up with seemingly little usage. How high will ours go? What exactly caused it? We have no idea but we’ll tinker around to try and find out.

Daniel Rubino
Daniel Rubino

Daniel Rubino is the Executive Editor of Windows Central, head reviewer, podcast co-host, and analyst. He has been covering Microsoft here since 2007, back when this site was called WMExperts (and later Windows Phone Central). His interests include Windows, Microsoft Surface, laptops, next-gen computing, and arguing with people on the internet.

357 Comments
  • Does it fix the multiple songs on SD card problem? That's super annoying!
  • Are you sure it's not songs on Xbox music and your actual songs showing as double?
  • Its the Xbox music songs. I'll download say ab album, and then there will be at least a duplicate of each song. Sometimes there will be four of each song. . The SD card storage will be lets say 3gb full but when you dive into the menu the music portion says 17gb full even though it's actually 3
  • this is the os problem.. hope microsoft fix the duplicate file issues in GDR2 update.. i have lots of music and photo duplicate in my phone
  • I dont have Xbox Music, because Indonesia has not Xbox Music, so i really sure that's not the Xbox Music files.
    about the duplicate song on the SD Card, it just happen on my Phone. On my computer, nothing looks duplicated include the song.
  • Yeah bro its fixed;) I've had no drama with my 925 but having said that, without an SD card I only have half the picture
  • I used to have that issue in my l920, without a SD card of course but haven't had it lately
  • I think that's a syncing problem, I have almost 10,000 songs on SD with no duplicates.
  • I've more or less traced it to that.  I recommend ejecting the the phone before unhooking it from the USB connection... Worked for me at least. 
  • Mind also happening, but with different case. Saved images transferred from PC has become multiplied
  • If you are syncing your music to the cloud, there will be double entries. (Turn off the cloud sync feature or stop syncing music to the cloud that you do not want to be available on all your devices.)
     
     
  • This is the problem I'm talking about: http://discussions.nokia.com/discussions/attachments/discussions/Nokia_w...
  • I solved duplicate file problem long time ago.........yeah! I stop using SD card and limit my stuff in 5 GB but one of awesome thing is almost 1GB is taken by "Others" , so...its actually 4GB, See, how flexible I am......Now I am so happy....thank you Microsoft for one more limitation.
  • I have 45 GB if photos & music on SD card... No duplicates. Maybe you're doing it wrong.
  • 100 thousands of users facing this problem. Its all over the internet and even Microsoft recognize this as issue and fixing this in GDR 2.
    I don't think I am doing anything wrong.
  • Maybe you're not doing it wrong... but somehow, I figured out how to do it right. BTW - hundreds of thousands of morons on the internet with WPs.
  • We are morons, even Nokia service centre are also full of morons because even they can't solve this problem.....................So, may be WP is not a good choice for 100 thousands users.
    Wonder what will happen if these hundered thousands of users shift to another platform.....................i think WP will become endanger OS.
  • From what I can gather, if you have a slower sd card it won't duplicate, if you have a class 10 it does.
  • Uncheck Settings...Applications...music+videos...Connect with Xbox music.
    You may have to back up the contents to your computer, reformat the SD Card, click on Remove SD card in Settings...system...phone storage, turn off the phone, insert the card into your computer, and copy the files back onto the card.
     
    When you put the card back into the phone and restart it, the problem of duplctae songs should be gone.
  • Dublicate songs in my Lumia 720 is the worst and more annoying bug ever!. I can't believe Microsoft  hasn't fix it... now Nokia music is showing me Artist and Albums i don't even have in my SD card
  • My 1020 has 3gb of other storage. I wonder if I should not recovered from backup while first setting up the phone?
  • I didn't recover, so I don't think that's it.
  • Good to know. I don't want to reset if I don't have to. I noticed the major bug where the 920 gets bricked after doing a hard reset is fixed on the 1020.
  • I recall reading somewhere that turning off the auto upload to skydrive will help save space... never tried it but it is worth a try.  To me turning it off is backwards thinking.... I like having everything backed up.
  • I just went through this... Can't believe its not fixed.
  • True, all phones running the Portico Update will get bricked sometimes when you try to install an update or reset your phone. If that happens and your phone get's stuck at the gears spinning screen forever, you should first try the soft reset by holding down your Volume Down key and Power Key simultaneously for 10 seconds. If that doesn't fix your problem, and you don't have a removable battery, then you should let your battery run out completely, disconnect any chargers, remove your SIM Card, plug in the phone to a wall charger and wait for the phone to switch on automatically, don't attempt to switch on the phone manually after plugging it in. Once when the phone switches on successfully, then switch off your phone, reinsert your SIM card and then switch it back on again. If on the other hand you do have a removable battery, then you may just remove your battery for a few seconds and then insert it back again. This will certainly work for phones bricking.
  • Perhaps the fix is that the 'other storage' still works like before, keeping files accessible for 'fast retrieval' as you mentioned in the article, HOWEVER, making sure there is always X GB free space available by clearing some, whenever space is required.
     
    Chregu (below) posted that installing the update cleared SOME of his 'other storage', and then that the other storage has since, gone down even more.
     
    The problem I still see with this (if it's the case) is that you'd never really know how much free space you have available.. :)
     
  • That's a good explanation. So every temporary file is kept in case it's needed again (like picture thumbnails from skydrive) but when the space is needed it deletes it. But I would prefer an option where you can set a time after which temporary files are deleted or a GB limit, so after 7 days for example or after 3GB.
  • Exactly; all that's needed is transparency so we can decide how much 'other' we want and under what conditions 'other' purges itself. 
    Once that's done, 'other' becomes a good feature that saves time and bandwidth, not a problem.
     
  • yes. I really don't think it's good like this, having 32GB of memory and 28GB of other, then you want to drag and drop 11GB of photos on there. Just amagine under what pressure the phone suddenly has to clean up space, that can't be done efficiently. And Microsoft is just like: "It's not a bug, it's a feature."
  • Hi Daniel, I just wanted to report you something I've noticed regarding to other storage problems.
    So, I had around 5gb free space on my Ativ S, having 2gb for system, 3gb for apps and 6gb for other. I then wanted to try out N.O.V.A. 3, which was just released, so I downloaded the trial of it, and then went to check out my stirage: I had 4gb left, 4gb was taken by apps and 7gb by other. I only downloaded the trial, didn't even try it. So I played it a bit, didn't enjoy the controls, so I deleted it, hoping to get my 2gb back. But I didn't, after deleting it I had 3gb taken by apps and still 7gb by 'other'. So I tried something just for fun, I downloaded the trial again and deleted it, only apps section grew by 1gb and downed by 1gb. So I was stuck having 7gb on other, and shortly after that I hard reseted my phone and started again (lost my MS youtube app :'( ). Haven't downloaded any big games after that..
  • That is a bummer.
  • Just like Windows it should be under my control when to delete temp and cache files or to remove them after a certain limit of time or GBs. And Anyways, if MSFT thinks to grow like this, then certainly no more WPs.
  • You said yourself it includes cache. So if it did shrink without cause, that would actually indicate an issue. Try filling up all remaining space and if that doesn't trigger a cache purge then yes, there is an issue. Please update the article after filling up the device.
  • I'm at 2.9 GB of other.
  • Phone storage actually shows 5gb in other section. Nokia storage app shows 3gb. Confused :-/
  • From what I see the "other" folder in phone storage include "Maps", "Temporary Files", "Application Data" and, obviously, "other" from Nokia Storage Check.
  • Really? Me too! (I wish I couldn't say that but it' better than somes 29 GB)
  • 2.4gb used on my 1020 out of the box. No recovery.
  • This is super annoying.. I want my space back❕
  • Need space?? Join NASA! ;-)
  • I ain't playin with you fool❕
  • He isn't either, Nasa would love to have new recruits.
  • Ha you guys actually included me in an article :D
  • To quote myself from the forums: 
    Just installing the update reduced my "Other Storage" from 4.8 GB to 2.5 GB (which I think is a good thing).
    Surprisingly, now it is at 1.96 GB. So it seems better, at least on my HTC 8X.
  • Which update are you talking about?
  • GDR2 of course.
  • I thought you were talking about an app update.
  • GDR2 (what the article is about) ;)
  • What carrier do you have? Im on Verizon and still haven't gotten an update yet. I have an 8x and would love to cut my other storage down instantly..
  • It's a unlocked and unbranded phone, Orange Switzerland.
  • I was hoping the screen fading to grey would be fixed by now and I'm not totally sold on the storage being fixed yet either
  • Screen fading to gray?? You mean the readability under light??
  • How about the lockscreen fading to gray when you start playing a song (default music app)...
  • That's what happens when you play a song by an artist that isn't recognized by Xbox Music. Go to "Lockscreen" in your settings and turn off "Show artist when playing music."
  • Thank you :)
    Used to happen to all my songs and I am the kind of guy that makes sure that all the tags are proper and every song has the correct album covers and stuff.
     
    Man, I never figured that one, always thought that was some stupid 'feature'. Did notice that the Nokia music app didnt have that issue, 
  • It would affect all songs because you might have your Indian Live account tied to your WP, and there is no Zune pass support in India. Hence, it wouldnt recognise any artist. 
  • There is a simple solution to your issue. Download and install MPATool app from the marketplace. Link: http://www.windowsphone.com/en-in/store/app/mpatool/a6056e5e-34bd-4098-9cd8-4ed5df611d97
     
    Use it to attach artist art to all the artists you have in your phone. Voila! The lockscreen would show the artist picture now. You also have the option of backing up your covers to skydrive. Give it a go.
  • That is a feature when in bright sunlight
  • You guys are great and responsive. Not what I'm talking about though. The fading is the same as low readability but it happens at random under any lighting conditions
  • And you. Can. Turn. It off
  • I see. what. you. did there...
  • You're Awesome❕
  • The storage check on Nokia phones helps by doing what exactly? Just shows what is taking up space? Can it actually delete stuff from there other than the temporary files??
  • Of course, that's the idea. you can delete it manually or set it to delete them automatic. 
    Problem is that it doesn't yet seem to be still elaving some extra there that is not needed and most of all this shoulndät be happening in the the first place. So OS level fix is needed. 
  • How do I delete the "other" storage manually??
  • Its called a Hard Reset. Only way at this time.
  • You can delete using Nokia's storag app if you have a Nokia.
  • No, it does not. Nokia app only deletes temporary files; I have almost 4GB of "Other" on my 920.
  • Some people it seems sadly don't read at all let alone an article about it. It is a wide spread bug which strangely affects some people but not others...
  • That doesn't really help Nokia 810 users. At this point in time only a hard reset will help us. Hopefully 8.1 or 9 will fix this issue making the entire storage issue no longer relevant.
  • Which Nokia storage app?! I have looked in Nokia Collection and do not see that app. I have also searched in marketplace and it did not find it...
  • Storage check in settings on a Lumia. Sorry.
  • Oh ok yeah I use this and my other storage is at 1.5 gigs... Which I am happy with. I have also installed and used shrink storage app. However I am pretty diligent about deleting history in IE and purging log files in WPC app among a few other things.
  • The early bird might get the worm, but the second mouse gets the cheese.
  • Killian
  • Thank you for this article.   As an ex-810 owner, I know how critical this issue is, especially for the 8gb phones.    MS really needs to focus not only on adding new customers to the WP platform, but keeping those of us who are already on the platform happy by resolving issues like this.
     
    We should be able to clear or reset the other storage, and MS needs to get off their asses and get it done.
  • They should have a second ram chip for is and app cache
  • I'm not an engineer, but that sounds like a significant change to the platform, when all that I really think is necessary is a clear cache type of feature.
  • No you are correct had that back in wm days but the real solution would be to give us separate storage from the rom and apps.
  • that could arise other issues. 8GB is still 8GB, but imagine a user only being able to use 3GB for apps, when they dont use media and need 5GB. same in reverse. They want most of their storage for media, but some of it is reserved. And if one includes a secondary, clearable memory, JUST for other storage, that creates the problem of increasing the cost of devices, as well has creating another WP7/WP8 scenario where adopters of the last platform lose something.
  • It's pretty simple really MS, just give us access to OUR OWN f#ckin files!!!
  • I would think the files are pretty fragmented, making such a task pretty difficult to do.  Look at how they handle .dll's on windows 8, there's a lot of stuff everywhere.
  • Well, it's as the article said, it's a problem lying at the very core of the OS. It's not like fixing a leaky pipe, it's like replacing the whole plumbing system.
  • Thanks for this article and any follow up. This is a big concern for me in choosing whether to move to the Lumia 1020.
  • How do you only have 629gb lol I've had mine for shorter and already have 2g
  • My phone storage says 2.15gb of other and Nokia's storage check says 691mb in other But my phone does say I have 2.16 in apps where storage check says I have 2.8gb in apps. Which is more accurate. Because if storage check is more accurate then theoretically deleting apps will lower my other storage that the phone reads as 2.15 damatically
  • I think Microsofts other counts maps and app save data while nokias puts them in separate categories.
  • It's still B.S. when you can't install a great game such as Spartan Assault, because there "is not enough space on your phone. Go free up some space and try again." *stares at 6GB Other Storage* o_o
  • I really hope they fix this we really need as much space especially on the 1020.
     
  • Hell, no one would ever know until we can get it. Unless you're using a second Gen wp8 device.
  • I have had my 1020 8 days and have 5GB in other.
  • The 925 is not too bad on the other storage but I do have about 1.2 GB after using it since Monday. I have hard reset and am being more selective in what I install.
  • Yea I have 2 and I got mine Wednesday. It sucks we shouldn't have to monitor what we install to try out
  • Isn't the easy way to determine if this is fixed to install the Lumia storage check app Nokia released? Run the Temporary File cleaner in that app and see what the "other" storage changes to, and you'll figure out the extent to which the issue has or has not been resolved.
  • I think we mention that at the beginning of the article, no? It has zero effect on my 1020.
  • What about the discrepancies between what the preloaded phone storage app vs the Nokia storage check says about space. Eg. my phone storage says I have 2.15gb in other and 2.16 in apps but storage check says 684mb in other and 2.8 in apps?!?
  • @Daniel Rubino have u noticed or seen or heard about differences in the what the two apps report how ur storage is allocated/categorized? Cuz it could actually be helpful in knowing how u truely have
  • They just count things differently, AFAIK.
  • Well, you mentioned that it doesn't work for all, not that it specifically didn't work for you, so I didn't know if you had tried it. Maybe it has no effect because the "other" stuff there is stuff that you need? It's worked for me on numerous occasions, with my "other" currently down to 261 MB, according to Lumia storage check.
  •  
    Other storage is (in part) like the trashcan on Windows wit the exception it is supposed to permanently remove files if the space is required by the OS or user. This is the mechanism which did not work previously and would appearto be fixed now. The other area will take as much space as it can without causing you to run out of storage becauase of it.
     
    Constantly keeping an eye on how large it is is the same thing as judging the battery life on what percentage you see in Settings>battery saver which at least for the first few weeks will be inidcative and will stabelize/be more accurate over time.
     
    In fact many people who say they have ths 'issue' really don't but only think they do because too many people are talking nonsense on this issue.
  • So what u r saying is the 2.15gb of other storage my phone reads is fictional and I'm just freaking out for nothing?
  • Games can require up to 3x their storage space to install on the phone. If you have 6 or 8GB of "other" storage preventing you from installing an 800MB game, I consider that a problem. The fact you trivialize this so much shows that you don't pay attention to the amount of complaints this garners from people in the forums, where their device becomes less functional because of it.
  • Excactly. I'm not much of a gamer, but I wanted to try out a shooter once and couldn't install it because I had to little storage with 4.8 GB in other on my 16 GB device. I think that would have made me really mad if I'd cared more.
  • Daniel is right. The "other storage problem"  was no problem before the huge games came out, because the system clean this up till 1gb is free, but 1gb is not enought for the new games. Microsoft had to rebuild to store to deliver the files directly and not the xap, because it is just wrong to need 4gb free for a 1gb game.
  • And this is epecially true if your device shipped with only 8GB of storage.
  • Yup. On my lovely NL720, I have 2.7GB in other storage, which hurts on an 8GB device. Maybe GDR2 will "fix" that and reduce it, but right now, besides hard resetting there is nothing I can do.
  • Daniel, if you keep filling the device with only a few mb of free space at most, 'Other' should start reducing in size. You have to keep adding content to keep the device full to get pre-GDR2 to reduce the usage faster, but you should be able to shrink 'Other' down to at least around 1gb or under. (This is easier than a hard reset, even though it may take a day or so to get the 'Other' allocation to shrink.)
  • I do not trivialize anything. The issue is real and affect a lot of people. Having other storage at 2GB by itself however does not mean the phone is having this issue at all. It appears the biggest problem is that somehow the phone does not remove used XAP files and media downloads not stored to the 'normal' places as the app has no access there.
     
    If you read up on the technical reasons why this are is there is is a collection of system files and the OS may grab as much space as it can for it. Where it goes wrong is when apps put stuff there the OS does not expect and so is not aware of it (and the mentioned .XAP files). As a result on a 'cleanup' these files are not removed.
     
    If you require space from this area for say installing a big game then yes obviously this space should be released and it isn't that's obviously not good.
     
    Point I tried to make is that there is a lot of people who claim they see the issue just because they have a XGB large 'other storage' space which simply is not enough to validate 'I have this issue too'. 
  • No. HTC 8X UK
  • I have GDR2 on my 8X in the UK
  • Chris, me too...but I still have 3.75gb in Other storage which sucks
  • Better than having 7GB like me on my 8x.
  • I don't think this will be fixed before the 8.1 update. I have to reset my phone once in every two months because of that, it's really frustrating.
  • Genuine question... Other OS's have similar issues too, right?
  • I was complaining about this issue the other day and my sister-in-law said that her iPhone 4S has the same problem, so apparently it's not just us. Other OSs must handle it a different way though because I've never heard anyone complain about it as much as us WP folks do.
  • Yeah, it's interesting. I was pretty sure iPhone had this problem too. You can even Bing it
  • Yes, you are right every OS goes through this, but nothing as series as WP right now. I am looking at my storage app on my Evo LTE and under the App Storage, my Apps take up 484mb, my 'other' takes up 4.01gb -_- so idk if the android OS is installed on this partition of the storage, but yeah there seems to be this problem with every OS. Now however, hearing some of you guys have up to 12gb of 'other' storage, that's crazy lol that's unacceptable. I am on the verge of going to Tmobile and getting a Lumia 925 so I would love for this to get sorted out :(
  • Not to my knowledge, no.
  • How do I update my T-Mobile 8x? Its telling me "Your phone is up to date"
  • T-Mo hasn't released it yet when they do you can be sure WPC will have an article on it! So sit tight. I bought the 925 but I kept my 8x as a back up and I'm still waiting on this system update
  • I think it is fixed but the 1020 still has issues because it always save two copies of the same image and the images are larger. But idk why they would go to the other storage instead of just staying as media files.
  • You can turn off saving two versions of the pic. And I doubt it has anything to do with the "other" storage anyway.
  • 2 images is not an issue as Nokia said it takes 2 images, "1 for social networking uploads(under 5mb) and 1 RAW for full Pureview Tech(over 10mb)"...
  • The thing is, the existence of 3GB or whatever in the other storage isn't an indication of a problem.  It's working as intended that way.  The OS is designed to use that space when available, and clear it out when you need it.
     
    The bug here is not just that the other storage gets used, but the fact that it doesn't clear out when needed.  So, it could be entirely true what Belfiore is saying, despite people having a few GB of other storage already.
     
    People have been overreacting about this issue quite a bit; sure, it's a problem if it prevents you from installing apps when your phone space is nearly full, but it's not something to worry about otherwise.
  • You realize worrying about something when it finally becomes a problem is stupid. If u see a speed car coming at you and u stand still and decide to u will worry about it when it hit u is downright stupidity. I'm not saying other storage is not supposed to build up but at least make some way of being able to clear it otherwise it is stupid
  • And there is a way to clear it- use the Nokia Storage Check app.  It clears out any files that it is supposed to- those which are orphaned and left there by the bug.
     
    Do you worry about clearing out your Windows page file when you're low on space?  No, Windows handles that on its own.  It's the same as this is supposed to work.
  • You realize, that info is false. It removes Temporary files e.g. Internet explorer. Storage Check does not fix runaway Other Storage problems for many, including myself (Lumia 720). On that device, I have 2.7GB of other storage, which sucks on an 8GB device (only 281 MB is in Temp). I now have only 791MB left and if I want to install some games, I can't.
  • I find it hard to believe that it just now removed 2GB of IE temporary files.  Just because it's called "Temporary Files" doesn't mean that it's not removing things like what Belfiore mentioned ("non-deleted large files (XAPs, eg", which are supposed to be only temporarily stored on the device in the first place), does it?
     
    Either way, the general point I made still stands- the device is supposed to use that space when you have it.  It's entirely possible that your experience, the 3GB of Other being used, and Belfiore's statement can both be completely true at the same time.
     
    As I alluded to with the page file comments- my work PC is currently using 8GB of 'Other' space.  That doesn't mean that it's not going to free up that space when it's necessary.
  • The Nokia app removes temporary files NOT "other"....
    Right now my Lumia 920 has 277MB of Temporary files and I have an option to clear it and 2.9 GB of "other" and no option to clear it.
  • It is possible to remove the pagefile and/or resize it. That's what we're saying here. We want complete control over Other Storage.
  • Good luck with that, watch your PC crawl to a halt. Just because you can doesn't mean you should; it should never be smaller than the amount of RAM you have installed. Anyway, the correlation between Other and swap space (aka paging file) isn't quite correct, because swap space is meant to assist the RAM (and is cleared on shutdown/boot -- still reserved, but emptied), and it has a max size. Whereas Other seems to be a network/data/general cache, similar to C:\Windows\Temp. Which is a bit crazy because I clear my Windows\Temp folder once a year at the most, and it's never above a couple of GB if that. But the correlation between the Paging file only taking available space is understood. However if Other is meant to shrink whenever needed, the phone shouldn't count it when reporting available space to the Store app, because a big app install should clear N GB of Other storage as required.
  • The tweet sounds like its talking about the other issue, which I assume is different from temporary files. If I go into the storage check app right now, deleting the temporary files has no bearing on what happens with the other section.
  • Exactly. We need to wait a little and see how it behaves in GDR2, before creating another "internet truth" which may not be as much.
  • @jhoff80 Maybe. Who knows, maybe I'll "only" lose 2.6GB of data and that's just part of the OS. The thing is, I've used this phone significantly less than my 925 and only have 4 days it's using that much data--for what, I don't know.  Point is, some people may see 3GB of data being occupied as an issue, or rather the problem not really being fixed. If it goes higher than 3GB down the road (6? 9?), I'm not sure what is supposed to be tolerable here.
  • If it's preventing people from installing anything, that is both a bug and a problem. MS has the habit of calling their bugs "features".
  • A friend of mine got his Lumia 920 last month and his other storage is upto a whopping 8.6 gb!.. I on the other hand have not had such a problem since portico and before that my other storage was at 7 gb and growing. When Nokia released the storage cleaner app on first use it freed out 3 gb! that's crazy.
    I guess its not how the O/S handles things i have 180+ apps installed however none of my games take up more than 1gb. Right now according to the Nokia Storage check App i have 1.4gb in the other however according to phone storage check in settings it showing as 3.45 gb.
    So yes it definately is a wide spread bug and those who say this a non issue are not only ignorant but blind aswell. Touch wood it does not magically spawn a larvae in my phone too...
  • Yeah! and you know MS is also introducing new bugs features in GDR 2 update.
    Can't wait to see those features.
  • Maybe its GDR2.1 that Joe is referring to. :)
  • no wonder Nokia's VP came out to complaint about the way microsoft doesn't care about WP.
    The GDR2 update is pathetic as it is, the major things that were going to, supposedely, be fixed was the Data Sense absence worldwide and the Others storage. And now we find out that none of that was solved.
    Way to go Microsoft.
    Then people are surprised that Nokia fans are asking more and more for Android to come to Nokia. I honestly start to don't blame them. The Windows Phone team is clearly lazy and quite incompetent.
  • I wouldn't say they are lazy and incompetent, but I would say there was some lack of foresight because after them rewriting. The whole thing over and they missed this is a problem cuz now they have to try to fix it in a run-a-round why which a lot of times proves difficult cuz u cause bugs in other places that hen have to be fixed again.
  • No one ever claimed that Data Sense would be available universally.
  • Yes they did. Go watch the WP8 conference launch event again. It was announced as a core feature of WP8.
  • it was also announced at that same event, if im not mistaken, that availability would be dependent on carrier adoption. So Josh is right. There is a difference between carrier dependent core feature and universally available core feature.
  • No such thing was said. But if you can prove me wrong by providing the exact time in which that happened, I'll believe you.
  • Google it......you'll find it.
    Even you can find it on Bing.
  • I've watched it on YouTube. I didn't heard anything like that. Therefore, provide me the exact time.
  • http://www.youtube.com/watch?v=PbvixHH8frs 22:16 - "We work with mobile operators to deploy, and it's rolling out to mobile operators, starting with our launch and going into 2013. The first operator to be offering data sense this fall is Verizon." As you see, they never stated that it would be available on all operators, only that it will be initially available on Verizon. They even stated that the expansion of data sense would be going into 2013. And guess what? Its 2013. Theres more mobile operators getting it. No lies.
  • No, the WP is not lazy and incompetent. There wouldn't even be a Lumia 1020 if the WP team hadn't modified the OS to allow the 1020 to capture two images at once. Do I want more and faster improvements to WP? Yes! But the WP team is not lazy nor incompetent. If you can do better, check out the job listings on Microsoft's website.
  • Le me know when Microsoft starts making public job offerings for the positions of power within the company. Also, take a photo of the flying pigs you'll see the day that happens.
  • Psh, apologist.
    I'm convinced the 'Windows Phone Team' is really just one guy slaving away in a corner cubicle in the basement of Microsoft's campus.
  • Datasense is available to carriers to deploy, if the carrier doesn't support it, then you need to complain to the carrier. For example, the Nokia 928 ships with DataSense enabled because of Verizon, even though it is not yet running GDR2.
  • DataSense is available on Verizon because after announcing it as a core WP8 feature, Microsoft decided to change that and give it as an exclusive to Verizon. That's why they have it.
  • http://www.youtube.com/watch?v=PbvixHH8frs 22:16 as I stated above, Verizon was the first carrier to adopt it. It was at the Windows Phone 8 event. There was no "changing minds" or giving exclusives. They've been working with numerous carriers to be allowed data sense, and with GDR2 comes the apps for every single new carrier that has allowed it.
  • Microsoft wanted to have the numbers in DataSense correlate with what the carriers actually count. Inaccurate information is worse than no information. Different carriers count different amounts - for example, some do not count TCP ACK packets (containing no other data) while others do. Some count the packet headers, others just count the payloads. Therefore, the carrier had to tell Microsoft what the phone should actually count, and what your limit actually is. If they didn't, or the phone was obtained on the open market, DataSense wouldn't be available.
    My understanding is that with GDR2, DataSense will now be available to everyone unless the carrier blocks it. It will have a disclaimer if the carrier hasn't provided the info: see http://www.youtube.com/watch?v=ShZDWl_87wQ&feature=player_embedded&t=23 "* As measured by your phone. Your carrier's data usage measurement may differ." You have to use Settings to tell the phone what the limit is and when it resets.
    Of course, some of the carriers probably don't want you to have DataSense, because they can charge extra for going over your limit!
    My open-market Nokia Lumia 820 hasn't yet received this update. I expect that it will arrive after all carrier-supplied phones are updated: it seems Nokia are getting the carriers to provide support for the updates, so they get the updates first.
  • GDR2 and GDR3 are/will be pathetic because MS does not want to invest any more in the  WP8 platform. They are trying to create one mobile OS by porting Windows RT to the phone. This is why they are reluctant to improve the dead-end WP8, just like they stopped improving WP7 after Mango.
    The only question is when will we see the new RT underpinnings on Windows Phone? Will it be with Windows Phone Blue? Or will we have to wait until WP9? That will be the only time we see significant new features.
    (This is all conjecture, but it is the only explanation that makes sense given how Microsoft is behaving. Either this is true, or they are totally incompentent or totally disinterested in mobile devices)
  • I too think that MS is dead-ending WP8 as well. It's the only explanation for the lack of improvements.
  • Not really. Microsoft has been doing a lot lately, and their attention has been diverted to Windows 8. And all the complaints about notification center this, android feature that don't help, since Microsoft actually likes to try and appease customers. Also, Microsoft has been trying to up their speed too. You don't go from releasing a phone update every 1.5 years and a desktop update every 3 years to releasing numerous phone updates within a year and a desktop update each year. Lastly, Microsoft just went through a reorganization. Windows Phone is now under the Operating Systems team. Meaning Everyone will collaborate on both Windows Phone and Windows 8. So those features that WP needs that Windows 8 has? I could see, a year down the road, Windows Phone having them. The slow updates? Sped up. Windows phone using a derivative of WinRT (WinPRT): Fixed. AKA: Windows Phone could potentially benefit from this change up. It wont be instantaneous, but Microsoft isn't about to pull another Windows Phone 7.8. That would be Mobile suicide.
  • I expect that current WP8 phones will be upgradable to the Windows RT version, so in that way it is not like Windows 7.5/7.8. In every other way it is pretty much the same. Windows 8 will go at least 15 months (October 2012 to January 2014, probably a few months longer) with no significant updates.
    You can talk about MS's reorgs and priorities, but there is no way to explain having a Windows Phone team be THAT unproductive unless they are working on something that is unreleasable without changing the whole OS.
  • i doubt there will be Windows RT for phones. thatd piss everyone off who fell in love with windows phone to wake up and find their device running Windows RT. HOWEVER, i do see WinRT (a framework not to be confused with Windows RT which is named after WinRT) being fully integrated in the future, as its running a variant of WinRT, called WinPRT (p for phone) at the moment. And sure there is. Microsoft started Windows 8 development before Windows 7's release, if im not mistaken. Perhaps they are working on 8.2 or 8.3? Or maybe they need time. Windows Phone 8 just came out Oct. 2012. Its not even been a year. So they are not going THAT slow. Doesnt apple release a version of iOS each year? So as long as they get a major update or two in before the one year mark thats good.
     
     
     
    And considering the fact that they are having to replace features lost in the transition to NT from CE, its possible theyve been hard at work rebuilding those from scratch, explaining their, what some might say, "sluggish" speed in releasing updates.
  • Got a 1020, restored from backup. 4.7 other storage. Terrible!!!
  • I cannot find this Nokia Storage check app?
  • It is in ur settings page on ur Nokia phone. Just scroll all the way down it should be the second to the bottom
  • Lol I'm on 1.5 gb on a 8gb Lumia 820..
  • I'm using 820 since mid-March, I have flashed it one hour after buying, with unbranded variant of 1232.5957.1308.0001 (RM-825_eu_poland_295) I performed hard reset in early-May. Since then, I'm storing all the photos (140) in my internal storage, because saving photos taken with option 'save to SD' causes huge camera lags, I've got Facebook, Twitter and two email accounts synced, skydrive folders synced with Photo HUB, 40 apps currently installed, and more than 100 installed/uninstalled at all... And everything is fine. "Others" are below 800mb... Strange thing it doesn't affect me. :-)
  • I have an 8x since it first came out, only have about 20-25 apps installed and my other is at 7GB. This combined with the system partition means more than half my memory is inaccessible. Consider yourself lucky sir, and I hope that luck continues for you.
  • Hum.. That sucks, man. Well... This post wasn't mean to say "hey, listen people, I haven't got this problem.. Kiss my ass..." :-) I'm just wondering why is that... There's my 820 that doesn't seem to be affected, and like 100 suffering from 'other issue' . That's the point of my comment. :)
  • Lol I didn't mean it in a bad way, I was genuinely saying your lucky you don't have to deal with it, it sucks. I'm always happy for someone with something that works properly.
  • Hmm...do you install apps/games from SD most of the time? If OS doesn't delete the XAP files..don't store them on the device...I'll try this right after GDR2 if the update didn't fix the issue..
  • I've got over 2,000 photos on my SD and it runs smooth, could be your SD card rating.
  • yeah, you're right about it! :-) it's not a new one, but it's 16gb, so I don't complain. Just mentioned :p
  • I've had my 920 since octoberish. Other is at 2.1gb. Doesn't bother me
  • Good for you but as this is a huge problem for others your input really adds no merit or value to this conversation! Have a good day.
  • You mad?
  • Nah just annoyed at unhelpful conments
  • Then you're annoyed by yourself
  • Explain sir
  • I'm gonna say the Nokia storage app is more accurate because it actually breaks down what apps are using what data. It also tells you what the actual Other storage is...where the OS storage check groups a bunch of stuff together and then calls it Other.
  • Has at&t rolled out the GDR2 update yet??
  • I only have 3.5 GB "other" & 2.5 GB of it is offline maps. So only a gig is unaccounted for. I figure that's all app settings & temporary files.
    Not really a problem for me.
    Nokia Lumia 822
  • Interesting, on my 920 Storage check shows the two separately: Maps 745MB and Others,,, 2.9 GB.
  • Maps are not a part of other. Youre correct Fritzly. Especially considering maps can be stored to a SD Card. Other is similar to iOS' other storage, where old downloaded emails, cached images, updates, installation files, and other content not covered by the designated categories go. Sadly, there seems to be no OS solution for removing such files (all removing them would mean you would have to redownload any save emails, and some apps would possibly take a bit longer to load content, the way i understand things)
  • Not on my phone.
    No Storage Check on my 822.
    No way to save maps on SD on my phone.
    No listing for maps inside Phone Storage, it must be counted as "other"
  • On my phone, Phone storage just has "Phone" and "SD Card" Oh wait. I forgot. The 822 variant does not have the necessary firmware needed to run Storage Check, so you wouldn't know. Storage Check gives a more detailed look at ones phone storage, and the Beta version allows saving maps to an SD Card, as well as categorizes Maps separately from "Other". The other storage does not include maps, but on your device, Maps may be grouped under other instead of having their own heading.
  • Storage check doesn't work on my 822.
  • I have 543MB space used by other memory on my 925
  • I'd say it just needs an update on gdr2 to sort it out.. Hopefully!!
  • Sadly I've resorted to using this phone as a dumb phone due to other storage, lack of dedicated volume, and no notification center. Can't do anything without storage growing, don't listen to music out of fear of missing an important business call if I forget to turn the ringer up, and we only have live tiles which depending on the app may only work half the time (looking at you Skype) as a notification system. Oddly enough I miss my old blackberry bold.
  • Ring volume and music volume are the same thing.
    The phone isn't dumb sounds like the user might be.
    I'm sure BlackBerry will be glad to see you back, good luck with that.
  • Dedicated volume for ringer/notification's and a dedicated volume for media dude...make them separate you know? Not that hard to figure that part out...probably should think before you call people dumb.
  • This ignorance here is astounding.
  • WTF are you talking about? He has a point. What you're saying makes no sense. What is this "ignorance" you're talking about?
  • Yes your ignorance is astounding, I'm glad we could reach an agreement. PS: why are you so against wanting a separate volume for media and the ringer? All other OS's have it.
  • My mind says no but my heart says yes.
  • Can they just give us a button that will clear it. Instead of these so called "fixes". I know they're trying but having to reset my phone over something i can't control is annoying. Luckily windows phone back up is amazing.
  • I would imagine there is some important app data and stuff in the other section that makes your apps work without redownloading them...but that's just a guess, lets just hope it gets fixed soon.
  • My Lumia 925 still have 960MB of Other Storage... With Nokia's Memory Control. So the problem is still here...
  • I have 520 MB of other storage also, and I don't know what's in there.
  • Bought my 920 mid november, been using it since, right now i have 14.56gb of other. I have a lot of games, only 100mb of media and picture.Hope gdr2 will fix this.
  • Dude, that's crazy high other storage! What kinds of things do you do on your phone that could cause that much growth?
  • It's like cancer man. Your phone has a giant tumor.
  • Wow. We are in the exact same situation! I bought my Lumia 920 in November 2012 and my Nokia Storage check says I have 15GB in "Other".
  • I think it probably works like virtual memory on Windows desktops.
  • What is the factor that worsens the problem? a) a large number of installed apps?
    b) how often they are updated?
    c) their sizes during installation?
    d) how frequently you launch them?
  • From what I've gathered, none of those. Its supposedly "cached" information for quick loading that didn't delete when not needed. Also copies of jpeg files that didn't delete.
  • What is the other storage?
  • Damn, I should have written a whole section on that for this article...
  • i guess you dont have a WP8
  • I'm sorry but I do have a wp8 a l920 and yes I really don't know anything of this other storage im sorry I've read about it but never looked into it till the other day but never really noticed it till someone mentioned it once again sorry for living under a rock
  • What Daniel is saying is if u read this article that you commented I. It about half way through he has a subheading saying other storage and goes into what it is
  • Sorry didn't fully read
  • If it hasn't already been said. STOP complaining on this site and go to Microsoft's site to log your complaints. It may make you feel good but WPCentral can't fix it. Only Microsoft can. Or I should say make sure you voice your displeasure at Microsoft as well as here.
  • Buddy I'm sure Microsoft checks up on the largest WP site so here or there I do t think it matters. If they do t check here too then they are doing the customers and themselves a huge disservice
  • As the saying goes. You better be safe than sorry. I'm not for one second going to presume anyone from any company will waste their time to come read what some anonymous person has to say on any site. When you have a problem you go to the source.
  • They could have addressed the issue, they may have set it so that "other" storage only uses a certain percentage of storage.
  • Didn't fix any storage problem for me. HTC 8X unlocked
  • Call me crazy but I actually don't mind doing a hard reset the odd time , it's sort of like getting a new phone plus you won't reinstall the apps that you never really used
  • I always reinstall the old apps through restoring the device
  • Lol way to think positive!
  • The L920 does not like a hard reset it spazzs out lol.
  • Mine does too the odd time but the power and volume down trick sorts it always, if not it's some flashing which is fairly handy
  • The problem is it doesn't restore game progress and it is something that's should already fixed. How come after almost 1 year I still have to turn off auto backup photo to Skydrive just to keep my 'other' storage at reasonable size.
  • Oh I entirely agree it's a joke! I'm not really into games so it doesn't affect me as bad
  • WPcentral recently released an article detailing how Microsoft was placing priority on programing for new hardware a la 1080p screens, so that's probably why, but I'm not sure how the WP team is divided so its just something to think about.
  • Ah right , I never use the restore , I do just start from scratch, once my contacts are restored I'm happy!!
  • Yea but I forget which apps I had even the ones I use constantly, plus its just a chore to manually search each app one by one
  • Go to windowsphone.com , log-in & click Purchase History, it will give you a complete list & you can download them remotely ... Just follow the instructions
  • But hey if the works for u more power to you bro
  • My Lumia 820 has 3.5 GB of other.. I can't do anything now....
  • you can do hard reset but that is annoying to do
  • Yea just restore to factory default, hopefully you don't game much cuz ALL progress is lost minus achievements obviously
  • My Lumia 820 has 3.4 GB Apps, 1,9 GB System, 757 MB Other, and still have 1 GB Free Space..
    If You want it, I'll give you step by step to got it..
  • My 925 has over 1gb after a week
  • 297 Mb on gdr1. Had 697 but cleared it.
  • Verizon's HTC 8X is still without the GDR 2 update. Anybody know what going on with it?
  • Normally updates release a week or more after its officially released to the carriers for testing...usually more haha
  • My Lumia 920's other storage says 2.56GB. Be advised the phone has been in use less than 3 weeks.
  • My 1020 also has 2.6GB in the other storage. Can anyone else confirm a different amount? Maybe its capped at a certain amount?
  • according to BK-One somewhere up in the comments he/she has 4.6 gb in the other section on the L1020 however he/she doesn't state what was used to verify - either checker via settings or the nokia storage app.
  • Huawei 4gb phone, The other storage is a bug for me. Microsoft don't release updates at the rate they are needed being the underdog its an requirement to rapidly improve things to keep the user base you've acquired happy. I have unlimited data but can't use the auto upload options for my pictures. They need to pull their fingers out. Microsoft are on a downward spiral it seems but its up to them to sort it out. (windows8,xbox one u-turns, windows phones) Thank god for 3rd party companies otherwise nothing would get done.
  • Thank God for 3rd party
  • what about 620?
  • I'm HOPING that what Joe means is that the "other storage" will take as much space as it needs, but if that space is needed for app installations, media or anything else that the user needs it for, it clears out the amount of space jt needs. Of course, there's zero indication that it is what he means. But it's the only way I can square what he's saying with what users observe. :)
  • You my friend have just made a huge point that most people are not mentioning. Has anyone with the GDR2 update not been able to install apps coz their Other Storage was too large?
  • This just came to me. You think, Daniel, that this other storage is from all the app, message, and photo backups that we do (listed in the "backup" section)? I know that auto upload/ backup of photos contributes, but what about the others? That would make a lot more sense as to why other takes up so much space.
  • Does GDR2 fix that thing when you play music and the artist is suppose to show up on the lockscreen but it doesn't?
  • I'm not entirely certain but I believe that could be something to do with Xbox music not recognising the music on your phone due to it not being supported in your country/territory.
  • I suposse that deleting Temporary files diminishes the Storage "other" folder. That's why there is some difference between the two others. The one in the original storage app shows Maps, Temporary Files, Application Data and "other" (wahtever that means for Nokia) from Storage Check.
  • This is a huge problem for me on my Lumia 822. Got up over 10GB with only 16GB internal storage after 6+ months of use and finally has to do a hard reset at the end of June. After reinstalling my apps after the reset, my Other was already over 4GB without any real use. However, after a month of use since, I am at 4.37 in Other so it hasn't grow to bad since. I really don't know why there isn't 64GB internal storage options available and/or micro-SD slots on the higher model phones? This would have been a bigger issue for me sooner if I didn't have a micro-SD card for my photos/videos and music.
  • Does anyone have around 634mb of temporary files. I know some of them are useful and that's why they are not deleted but that much sounds excessive.
  • Excessive is 2gb after 3days lol
  • But Im talking of temporary files not the whole other folder.
  • My fault I was reading in auto (and sonetimes i read dyslexic so i read other and not temp how that works idk) and yes that is excessive
  • I have found that going to Settings --> Applications --> IE and clearing out the history keeps the "Other storage" somewhat in check, as well as disconnecting and reconnecting non-MS accounts like FB etc. I've kept it at the same level (around 950MB) now on my Lumia 521.
     
    But unless the fix has been to let other storage adjust itself as needed by apps when installing, by users for media, etc (in which case the space it takes up is irrelevant, as it will let it go when a user needs it), this is a serious flaw in the OS, especially as long asapps can't be installed onto SD cards. And of course, many devices don't even HAVE SD slots to begin with, which is extra annoying when operators seem to refuse to carry large-storage devices (come on, a 64GB 1020 is a no-brainer, AT&T!).
     
    Anyway. Hope it's fixed... it's one of those things that leave a bad taste for especially the vocal group of dedicated users that MS needs...
  • I won't bother repeating all the complaints about the existing WP8 because they are mine also. I was once very bullish on this OS and a bit of an evangelist even but no more. I truly believe now that WP8 is destined to never gain critical mass to be anything more than a bit player. I will be back to the iPhone when a 4.5" - 5" version is released. MS - wake up and smell the coffee!
  • Well that's a shame.
  • Really is a shame. It's MS's fault though.
  • I'll let you know when ATT releases it.
  • Anyone still remember the good old times when WP7 had a terrible notification bug which could only be fixed by a registry hack or a hard reset? It took MS 6 months until they admitted there actually was a bug (when someone posted the registry hack guide and they couldn't deny it anymore) and another 3 months until a fix was available. seems history repeats again. Until mainstream media reports how shitty WP space management is in every Lumia review, MS won't care at all.
  • Wouldn't know if it helps or not. Still waiting for AT&T or HTC to push it out to my carrier-locked 8X.
  • Question: Any update on the Bricked phones, cause if Nokia will release the GDR2 for there phones, will they also maybe be bricked? Cause i just have a 2 week old Luima 920 and want to risk getting it Bricked. Or maybe it was only for the HTC 8X phones?
  • Need a WPH's Cache Clearer type of app on WP8. Worked well on my WP7.8. Still need JB for full access, though. Pity!
  • Y'all know what GDR stands for right? Gad Dammit, Release!
  • Shrink storage worked very well for me, first tome i used it i gain more than 1GB of Space, now i use it one time a week and all the times gain some Space :D
  • 920, 4 gigabytes here. . . Sigh
  • Microsoft don't really give a damn about bugs in Windows Phone. They see only Android as competition, which is worse. Hence the reason they release OS's versions with so many bugs present, and seem on no particular rush to fix them...
  • i think thats because they were focusing more on Windows. However, Microsoft's gone through a major reorganization lately, putting Windows Phone under the same team as Windows, so hopefully we see faster improvement and quicker updates And WP8 is more a matter of reclaiming lost features from the switch to NT from CE, from what ive seen. Im guessing they see a buggy OS with features to match competitors is a netter start, THEN they can fix the issues later.
  • The move to NT was a fairly major piece of work and the progress of features should start to speed up a lot on WP8, especially as the platform continues to unify frameworks with Windows 8. For people to understand the move to NT, imagine Google taking a full distribution of Ubuntu, porting it over to ARM and then getting the Dalvik JVM to run on top of it, and have it run as faster or faster than Android does. It would be a lot of work and virtually impossible, yet this is what Microsoft did with WP8. (Or another analogy, Apple to get the 'full' version of OS X running on ARM and then run a VM on top of it to run the iOS Apps while hiding the Mac UI.)
  • Does *Storage Check* stay in the settings menu with the GDR2 update?
  • Yes.
  • Hey Dan, did you try Shrink Storage on the GDR2 devices ?? And where do files recieved over bluetooth get saved ?
  • Yikes, I have 9GB of 'other' on my 928! I hope they find a way to clean this up before I have nothing left. I don't want to reset my phone and lose all my game saves.
  • I always wonder what people are doing with their phones that they have such higher other storage. For me, mine is at 1.7 gb. I think I've only seen mine go as high as 2.5 or so.
  • That's exactly it, no one knows what causes it, or how to avoid it....
  • Actually I do know some things that cause the other storage to grow.
    Skydrive (Picture Clone Bug)
    Facebook Integration (srsly this let my Other storage grow over 500 MB, additionally!)
    Un-deleted app Install packages (common bug in WP8 , which according to Joe has been.fixed now)
    Maps (hell I sometimea think people download the whole world onto their phones no wonder they hab 10+ Gigs of other)
    Temporary Files (IE)
    SMS, Email
    Keyboard suggestions (yes! xD) Thats about that hopefully
  • I guess I'm the lucky one, I only have 553MB on other storage on my L920 Screen shot: http://sdrv.ms/14WmGpx
  • Hahahaha :)
  • Why does Windows Phone Central keep bringing up Shrink storage? Me, as well as some other windows phone users that i have seen in the comments before, seem to have better luck with "Storage Cleaner". Even though with both apps, your mileage may vary. These are based upon filling up your storage to the point that Windows Phone is forced to empty some of the "other" storage, and at least with Pre-GDR2 devices, they seem to sometimes refuse to let go of that storage. I have no clue whether or not there is any factual basis on why Storage Cleaner works better than Shrink Storage. All im going on is mine, and others experience.
  • I had 6.x gb in Other until the GDR2 update. Using the "Make More Space" app for my HTC 8X took it down to 4.x gb so I'm a little satisfied but there's always room for improvement (pun).
  • How did you get the app to work ?
  • If WP 8 was a dog it's best trick would be chasing it's tail!!
  • I wonder if GDR2 will fix the internet slowing to a snails pace whenever you're on a call?
  • This is based on your carrier and the radio technology it is using to connect to the internet. The connection speed is determined by the carrier, and depending on what carrier you have, you might have no internet while on a call, like Verizon with a non-4G phone.
  • Am sorry but Microsoft suck. How long have they had to sort this issue out?? And all the time Nokia was trying to deal with it we heard nothing from Microsoft whatsoever. This is another reason I have now left my beloved Windows Phone 8. Barely any issues ever addressed, slow updates apart from Nokia, apps and syncing never working properly anymore and also Chat Feature never connects most of the time with delayed messages. Still IE10 doesn't allow photos upload and never saves passwords. Seemingly crap apps still especially news apps. Oh and the music player issues with songs vanishing and when I had the Samsung Ativ S the memory card saves 4 of each track. The OS is a mess
  • I've had my 8x since January and I noticed something strange about a month ago I uninstalled a game (can't remember which game it was) but after doing so i checked my other which at the time was around 4GB, and it dropped below 1GB instantly. However since then my other has grown to 7GB which is half of the available storage after you minus the amount taken up by the OS itself. I've tried storage cleaner and shrink storage, both only seem to recover around 10mb and that's if I'm lucky. So now im stuck with a mere 200MB of storage and shrinking. I hope I can regain some GBs when three roll out gdr2.
  • Lumia 810 Says 5Gb in Other
  • This is I believe one of Microsoft's biggest problem with WP...and what is even more crazy most people who buy the phone don't even know that there is a problem they just run out of space fast.....how does android deal with space management why don't they look at that??
  • Android doesnt deal with space management, if my mom's old thunderbolt after the ICS update is to be believed.
  • So are you saying that android also have the same problem??
  • ...not the same problem, but Android has tons of storage management issues, especially with Apps leaving behind crap in area they should never have gotten permission to touch, let alone orphan content. The 'Other' issue on WP8 is far less of an issue than what the knee jerk response would convey. WP8 even prior to GDR2 does reduce the usage size of 'Other' as the OS notices free space getting depleted. However it is less aggressive in noticing this and also only reduces the amount used back in smaller chunks, so that if it sees 1gb of free space, it doesn't realize this is too small, so when it does reduce the size back, it is not giving the user back as much as they might want. Keep filling up your phone, and as WP8 trims back the Other space used, you can shove the space it is allocating back down, but you have to keep adding stuff to the phone as it slowly reduces the usage size of 'Other'. GDR2 is more aggressive and will leave more 'free' space as it trims back 'other'.
  • Yes,but Android has file management,Windows Phone 8 does not. I have managed to access files that were dumped on my Note 2 in the My Files app and deleted them. That's called access 
  • That's not what were talking about. Most of the MEMORY management problems are not solvable via a file manager on Android, unless you have rooted it, in which case one could argue that that is out of the question for the average consumer and isn't actually a solution, just a bandaid. As far as memory management, Android apps both access areas of the system they never should, as well as stay running when they shouldn't. Android is bad on both accounts of: A. Storage issues of temporary or unnecessary files, & B. Background tasks for applications that have no need for background tasks (Really? I NEED Angry Birds taking up 15% of RAM in the background, despite not even using it since last reboot?)
     
     
     
    Windows Phones problem, even though frustrating, is blown out of proportions at times. All "other" is is a combination of uncategorized files and temporary files. Think the kind of files that "Disk Cleanup" on Windows (x86) looks for. Windows Phone keeps these files, similar to iOS in my experience, for fast retrieval. That email you opened last Tuesday; That thumbnail of your baby cousin on skydrive; You get the point. Sadly, Windows Phone lacks "Disk Cleanup", and instead opts for an automated solution of clearing the files deemed safe to remove when it detects the system memory is full. Even more sad, however, Pre-GDR2 devices have a very lacksidaziacal mechanism, which only clears memory when it is at critical storage (Somewhere around the 100MB mark in my experience), so by time you need that storage cleared, its too late (TheNet Avenger explained it a bit better on that part.) Anyways, I am unsure on how aggressive the GDR2 version of this system works, but in order to solve this, 2 things must happen: A. A Disk Cleanup function similar to that of Windows, & B. The automated system updated to where it automatically attempts to erase a portion of other data whenever you try to do a task that requires more than the system has free (download a game/song/video/app, take a picture, etc...)
  • ya, it seems more psychological effect, may be they report less other and more free "in advance" as I really dont understand why the hell to free up something from memory until its really needed - far better to dont go over network for resources again; memory consumes the same energy if its "empty" or filled by something eventually usefull (only some self-learning AI can decide what user is only quickly trying and what he is using regulary; WP is all about more "smartness" in device itself, for ex-featurephone customers)...
  • I just Downloaded storage cleaner and it doesn't help with other storage
  • So, I ususally don't come here to complain. I have been a microsoft user and supporter for years, however, this is getting really rediculous. Pathetic actually. This other storage issue needs to be changed/fixed right away. I mean now. It should have never been designed like this in the 1st place. I don't care what the purpose of it is or was, it needs to be completely stopped from working this way. I am a very proud owner of a 920, I have less than 1 gig in other storage so it is not causing any issues for me. That being said, there is no reason people should have this problem. There is no reason someone should run out of storage on a phone because Microsoft is using more of their storage than they are themselves. For those with an 8 or 16gb phone who have more than half of the available storage taken up by other should never have that happen.
     
    Microsoft needs to make some drastic changes and make them quick when it comes to WP. Whether it is their attitude toward their customers, their slow or incomplete updates, their reliance on Nokia to keep the platform afloat, or anything else at this point, it all needs to change. The fact that they would design the OS to work this way and then also design the OS to not support SD cards the way they should is just asinine. I mean, expandable storage is great but it seems when it comes to the other storage issue, expandable storage doesn't even help with that because you can't install apps to the card. I'm honestly starting to think that there may be something a little more sinister to the "other Storage" thing that they don't want us to know about. Maybe that's why they don't seem to really want to explain it in detail or give us full access to manage it. There is no reason we should not be able to get into it and manually delete what we want.
     
    The excuses are really sad too. Quick access to programs, for what? We're running phones with dual cores and a gig of ram, they are fast enough. And I'm sorry, these aren't the days of dial up either. We can access things plenty quick. Even if all this is completly innocent, they seem amazingly unable to figure out what the hell they are doing with WP. I have never seen a company have so many brilliant ideas over the years and never have a clue how to execute them or how to effectively communicate their message. After all these years with Microsoft I will say this, if they don't change, and I mean change quick, they don't deserve to be the 3rd mobile OS. They don't deserve the growth they are seeing now. And they sure as hell don't deserve or loyalty any longer. In addition, every person I have turned onto microsoft products and WP, I will just as easily turn them off of them. It's getting realy old.
     
    1 more thing. The fact they they finally have a phone that is getting major attention in the press and really exposing people to a ton of articles and reviews and they allow this to still happen. Is embarassing. The press is bad enough. Every article, no matter how positive about the phone itself, still has to mention the "weaknesses or limits" of WP as it is now. If this other storage becomes a real issue with the 1020 as it seems like it might, the press will eat Microsoft alive with it. It will get ugly and it will get ugly quick. And they still have no clue.
  • TLDR RANT
  • TLDR haha. I watch that. And I do agree though
  • Your post is freaking amazing. A LOT of us are up to here with Microsoft slacking on WP8. It's way too much at this point to still keep ignoring all these issues and expect to be competitive.
  • Read some of thenetavengers comments. There is no reason to believe other storage is broken at this point
  • Amen
  • amen!
  • The Microsoft YouTube app they put out is the only app that flooded my Other and caused it to fill my Lumia 810 in an hour. Since then my storage actually deletes itself here and there... I'll watch it go from 1.9GB to 2.3 then back down. I perform a phone restart every other night but it seems to be doing alright by itself atm for over a month now and I only have 2GB free of 8GB. Here's hoping it stays that way.
  • No big deal for me, I have a 920 I heavily use daily.
  • I fail to understand how Microsoft can allow the "other space" issue to continue.  From the article it's apparent  the issue persist in GDR2 despite what Joe states.  A hard reset is not a a viable solution.  After 5 months of use my 8X has more  "other" space used (5.01GB) than that for the OS and all other files combined.  Unbelievable stupid and now MSFT appears to be in denial.  
  • ..and are you running out of space? If  you aren't then why are you worrying about how much space 'other' is using?  If you are running out of space, the 'Other' even on pre-GDR2 phone will shrink itself as the OS notices there is need for more space.  (It is less aggressive in firing off the event to reduct the other space on pre-GDR2, but it still will happen as you continue to use your phone.) On GDR2 it will fire off the event to reduce the size of 'other' faster as you need, instead of having to wait for WP8 to do maintenance and notice that space is tight.  
  • If the "Other" memory consistently worked as you describe please explain why these Boards a clogged with people running out of storage due to excessive "Other" memory usage?  Would this be OK on a normal PC (Where ones HD had more space dedicated to some amorphous "other" than used by the OS and all other files combined?).
    From my perspective this "other" memory usage is a major bug or extremely poor OS design.  It's quite irritating to read MSFT reps saying it has been fixed when, as the article pointed out on the Lumia 1020 it obviously still exists. I'm not here to bash Microsoft (In fact I own two Windows 8 computers and an HTC 8X.)  It's just excaserbating when an obvious problem exists and MSFT seems to dwadle with a fix then claim a fix when not true.  If that's OK with you fine.  I merely stated my opinion.
  • If the "Other" memory consistently worked as you describe please explain why these Boards a clogged with people running out of storage due to excessive "Other" memory usage?
    Are they though? They are clogged with people that have a large "Other storage" size. That's a big difference. The vast majority of posters have not had it effect their usage of the phone.
     
     It's quite irritating to read MSFT reps saying it has been fixed when, as the article pointed out on the Lumia 1020 it obviously still exists.
    ​The article mentions that their Lumia 1020 has 2.6GB of other. But that has zero effect on the phone, since it has 22GB of free space on it still. If the "Other storage" is self-regulating, and if that has been changed to be better and more efficient, there is no bug.
  • Thanks for spreading this. People are freaking out over this when they shouldn't be. At least not yet.
  • Thank you for posting this. I have yet to see a single post of a user with the GDR2 update that has been unable to install apps coz of other storage.
  • the 1020 is out with gdr2 and no word on release date for the rest. Here we complaining about other storage.
  • Wouldn't you rather have a patched GDR2 that actually does what it's supposed to rather than get a version of it that is clearly flawed it?
  • The point of the matter is, its here, tested, but no word nothing. The 1020 is out with gdr2. There should be a connection.
  • The issue... MS NEEDS TO SEND SMALL UPDATES TO FIX BUGS!!. Why do we need to wait for "8.1" or even "9". Like holy $#!t MS. Heaven forbid u send out updates on a regular basis to MAKE YOUR PLATFORM LOOK DECENT. Its common sense. My 8X has so many regularly-occuring bugs that could have been fixed by now. I will always use WP but sweet Jesus MS. Get a clue. You have Billions of dollars you brag about. Double your workers and GET TO WORK. Amen
  • Just got my 1020 today (OS 10327.77), installed a dozen apps, the "other" space shown 2.5GB. Didn't check when took it out of box.
  • Even if you are using GDR2, WP8 will still use free space to speed things, especially from online sources like skydrive thumbnails, etc.
     
    The cached use of space will be reduced as your storage space fills up.  So if you Max out your phone's 16gb or 32gb of storage, the Other gets smaller AUTOMATICALLY.  Before GDR2, WP8 was less aggressive about firing off to remove other space, so users would get the 'out of space' type message, even though at the next cleanup event the OS would shrink the other storage area down. So people seeing 1,2,3,4gb of OTHER space in use is normal, and is a 'feature' so that you are not constantly using tons of bandwidth to browse Skydrive, Facebook, etc. This is why when you open the People Hub, it is populated with their photos and information and all the good stuff that the OS has cached for you as needed, especially if you have been on an unmetere WiFi connection, so that when you are out you aren't having to download pictures and other content over your 3G/4G connection.
     
    Think of this like System Restore or more specifically Offline Files that also caches content over a network in Windows itself, as the OS needs it will populate and use free space, but as the user needs more space, it will stop using this space and give it back to the user.
     
    This is not rocket science, but yet everyone pretends like it is some crazy bug or something outside of their ability to comprehend.  It is just the way WP8 works to speed up your device and reduce bandwidth.   
  • Before GDR2, WP8 was less aggressive about firing off to remove other space, so users would get the 'out of space' type message, even though at the next cleanup event the OS would shrink the other storage area down.
    This is exactly what I'm hoping is going on and what the fix in GDR2 is.
    What's interesting to me is that it's rare to see an example of someone saying that "Other storage" is preventing them from doing something (I've seen a few people say they couldn't install some of the larger apps). While the issue is widespread, the effects of it seem far less so.
    Either way, Microsoft really needs to INFORM everyone of how it works and what's going on. If it's NOT a bug, they need to say so, to stop the FUD. And if it IS a bug, they need to come clean about it and tell us what they plan to do.
  • Does it fixed the music+videos b
    Volume bug
  • Eww besides the fact that it's not actually 8GB, it also eats some space with this other storage, in the end I have a ~4GB phone :/
  • Can someone try filling up there phone that has alot of other storage and gdr2 and see if the other storage restricts you at all or if it starts to shrink as you need it. This would test what other people have been saying
  • Exactly, this is the only way it can be tested (preferably over a few days of regular use, not just fill up and then try and install something 5 seconds later). "Shrink Storage" would be a good way to test this, since it allows you to fill up the entire storage save for an amount of MB that you set manually. Or, Microsoft could just TELL us what's going on. But that's too much to ask, I guess.
  • I don't know what I did on my 920 but 5GB was reduced to 2.5GB after installing and updating apps the past 2 weeks. 820 is still useless though.
  • My latest expirience with the "other" storage was very FUNNY. One week ago I had 10GB of data in the other folder on my 8X. I spent  hours to gain enough free space for the GDR2 (around 600MB) with Shrink storage. When using it, it, as you know, fills up the whole phone storage and after that prodecure I had only a few KBs of free storage left.
    The update to GDR2 freed approximately 500MB more data and the other storage sunk to "only" 9GB and I suggested that Microsoft had improved the storage management. So I tried to free some more space with storage shrink - and guess what happened?! After filling the 1GB of free storage left, I looked up the free space in the settings and there were now 2GBs of free storage, although I filled the free space with Shrink Storage! I repeated the prodecure over and over again with Shrink storage and the OS always freed around 1-2Gb of data and know I have 10GBs of free space! I might be the happiest person on the planet right now :D 
    Joe Belfiore was right, Windows Phone frees know some space, when you fill you Storage up ;)
    P.S. And I also know now what the other storage is supposed to do. When reinstalling old games I used the play, one week ago, I always had my old save state, but it isn'tworking anymore, after deleting the other files.
  • Edit: Strangely, this works only until there are 1-2GB of data in the other folder of my 8X left but I don't know why.
  • so if it is actually fixed .. apart from camera .. lumia 820 will certainly have an upper hand over 92x. if camera not considered :p
  • I'd like Joe B. to post/tweet a picture of his 1020's 'Other' storage.
  • I did hard reset 3 times to free my lumia 820. I have turned off cloud back up (no more sync with skydrive), I use shrink storage so many times, I use Sandisk SD card class 10 32 Gb, however my other storage keeps getting bigger and bigger. Everytime I hold my lumia I always check my other storage how big is the size now, how much it consumed my lumia storage. I became paranoid. I have been waiting for information or at least confirmation from MS how to solve this. I bought my lumia on the first day it launced in my country on December 2012 and until last week still there is no clue from MS how to deal with this problem. Now I've throw away my lumia and change to iOS, suddenly I feel free. No need to worry about my storage and I'm free to install whatever application I want plus I got better skype experience :)
  • Why did it said for Lumia 1020? How about Lumia 520, 620, 720, 820 and 920?
     
    And what date of August the GDR2 update will be released for them? No exact time?
  • Yea "The Others" storage issue sucks ...
    I have 1.64GB worth of others in my 8X ( + 1.05GB of music + 1GB of apps + ~266MB of pictures) . It seems to get better after the GDR2 update though , it was 2GB , then it got reduced to 1.70GB & then 1.69GB last night & now 1.64GB)
  • My HTC8X has 2.06 GB in other Storage, in GDR2 (it's international version)
    I tried again the shrink storage app, which had not worked for me before, and it was able to clean up 0.06GB, so i now have 2.0
    The HTC app for getting more space does nothing really
  • The other storage is my biggest concern with Windows Phone 8. I would love the Lumia 925 on T-Mobile, but instead I will go with a 920 because I don't want to have to worry about the storage, especially since I'm coming from an 8gb device.
  • I think one way to get MS / Nokia / HTC to take this bug seriously is to go onto the WP store and trash their storage apps in review until the apps allow users to wipe other storage. Might get some attention
     
     
  • my question is: when the hell will Nokia users get the update? It was supposed to be released mid July, but it's almost Aug already and we still haven't heard anything about the update.
  • I would also like to know of when this will be available.
  • Funny everyone fussing about the other storage fix update when We don't even have AN UPDATE! 1020 out included with GDR2 and we don't even have a WORD from J. Bilfiore or anybody. Exception 8x on Tmo, but nobody is even talking about that. What flubber is going on with Joe B. and gang!
  • I got 4.33GB on "Other" so I hope this update comes soon. I can't afford that much of space on my Lumia 620..
  • I think Joe B needs to expand on this comment - there's so much ambiguity surrounding the other storage issue that an official statement from MS is in order. His tweet has thrown up more questions than answers.
  • only so much you can say in 140 characters or less.....
  • So, are you sure or not? Because if not, you have probably just created another "internet truth".
  • "Does Windows Phone 8 GDR2 fix the ‘Other Storage’ issue? Microsoft says yes, but we’re not too sure" - ..then why do I buy your shit if it's ever presented as maybe or maybe not?
    See, that's what's annoying with the "other storage" issue. That quote from Microsoft is the equivalent of me saying..
    I found a cure for breast-cancer, but I'm not sure it will work on the patients ..pisses me off with BS that is solely for "lets put it out there" Just give an explanation to what it exactly does instead of "it could be for cloud or photos or settings" and so on...and if needed give the option to open it to make changes. But an explanation would be sufficient.
  • For $299 it should of had 64gb standard. Every phone these days should have 32gb standard and 64gb should be middle and 128gb should be top. Considering ultravooks come with 64/128gb of storage, I am disappointed. 
     
  • Just checked on updated htc8s - looks like the issue where auto. upload to skydrive caused duplicate of photo to be kept forever in "other" is fixed. There was also another problem where installation files were kept in other, guess it's corrected as well. (which doesnt mean everything is ok.
  • The "other storage" issue is a major issue for WP8 owners. I have a Lumia 822 with 16GB of internal storage and the "other storage" has grown to 6 GB. I have Skydrive set so that it doesn't auto upload. I don't have anything loaded on my SD card so that it doesn't duplicate space. I have a fair amount of apps & games on my phone and I'm down to about 3GB of space. I've used shrink storage with limited results. Storage Check is not available on my Lumia 822. I can say that I wouldn't recommend a Windows phone to my sister who is about to upgrade because of this issue, and the slow evolution of WP8 apps. There's a lot of potential for WP8, but I question the investment that Microsoft is making into WP8. I question the amount of resources and money they are putting towards development, partnerships, and OS maintenance. This storage issue should have been dealt with as soon as they became aware of it. I would be interested to know what their strategy and goals are with Windows Phone 8. Who knows?
  • MS lacks Transparency. First they let carrier take control of update, then they try take control, now its back to carriers. And if carriers don't want to roll put update, tough luck for everybody. With ATT, 1020 has gdr2. I don't understand wtf MS and ATT waiting for.
  • I would love to be able to tell you if it helps with the "Other" problem but, due to Microsoft leaving it to the carriers and my carrier DROPPING THE BALL to do "testing" again, I have to wait what seems like forever for a dam update that I am looking forward to...
     
    Thanks Microsoft, Verizon and Nokia....My 928 still needs GDR2 now...not 3 months from now...
     
    Microsoft NEEDs to fix this....
  • You realize that no US carrier has pushed this update out right? Its only came out as a preinstall on a couple of phones.
    Patience.
  • Yeah, that's the kind of the problem there, Sherlock.
  • Well Holmes, he seems to be upset at Verizon... but the fact is, no carrier has pushed GDR2 or Amber to all their Windows Phones. Its only came out on newly released phones.
    You people need to chill out.
  • For higher price you will better go Android. There are Xperia L, Xperia SP, Samsung Galaxy S III Mini. The new Moto X will arrive soon too. Windows Phone 8 is the same when you buy new Lumia 720, no Amber coming. Said that it should be waited till September.
  • Are you speaking English?
  • Yes I am. If you can too why you still ask it?
     
    I use Nokia Lumia too, I just give a suggestion. For smooth performance, seldom face lag, I agree Windows Phone 8 is great, but how about other features? How about other files? How about the notification, the WhatsApp, WeChat, or other apps? In Android, those apps are still better.
  • Maybe you can try iOS7 ;)
  • I've had my Lumia 920 just over 5 weeks now and using the Lumia storage check app, my Other is at 1.4 GB.  I've been monitoring it ever since I got the phone, and the only time I've really seen it grow is whenever I manually save photos to Skydrive, or use the facebook app.  I'm guessing the app cache files from facebook and other apps like baconit contribute to Other storage.  Sad since there should be a way to delete those temp cache files from the app itself.  On my old Android phone, I saw the facebook app use a ton of temp file space if I didn't constantly monitor it and go and delete those files every day.  So lately I have not saved any photos to Skydrive and have been using the People Hub more for checking facebook notifications rather than the fb app and I have not seen Other grow more than 1.4 GB in a few weeks now.  I don't install or play games either if that helps.  Still would like to see a permanent fix soon from Nokia & MS :(
  • I've had my phone only 3 weeks and I already have 1gb of "other" data. I used the Shrink Storage app but it acomplished nothing. *sigh*. Should have saved more and got an iPhone. 
    On Android I can just dive in with a File Manager and bulk-delete everything. Problem solved. 
  • MS made BIG mistake. He did great managed smart windowsphone, but cant manage dumb customers to be smart too, because of Gauss-curve. Better to hide all the memory diagnostics and report only "you have ALL the memory free for you" (as Chuck Norris likes to say) ......
  • Well 2 GB is an improvement over the 17 whopping GB that other has taken out of my lumia 920.
  • No one has never been so Nokia Fan as me. I had made about 6 friends buy Lumia.
    No one has never deffended Microsoft as me. I always says that because of Microsoft, today, a poor mother of a third world country can afford a computer to his son have internet.
    But I am not "fanboy" and I like to improve quality of things I use.
    This ANNOYING thing called OTHERS FOLDER are so disgusting and increadible that are making myself re-think all i always had though about Nokia and Microsoft.
    I had wrote for both and no answer for that. As well, it seems no solution either.
    I just CAN'T BELIVE I can't wipe the temp files form my phone... It seems they start to work as APPLE and if they think i need to have this cache so they know more than me. It's just umbeliveble.
     
  • joebelfiore is an apple fanboy