Microsoft comments on the Update woes

A Microsoft Spokesperson took the time to answer a few questions on the recent Windows Phone 7 update problems. Microsoft has identified a technical issue with the Windows Phone update process that is acting too kindly towards Samsung Windows Phones (both the Omnia 7 and Focus). They are in the process of taking down the update for the Samsung Phones with the update remaining in place for others.

How many users are affected?  According to Microsoft,

"Worldwide, we’ve seen a 90% success rate for customers attempting to install this update. Of the remaining ten percent, the top two issues encountered are the result of customer internet connectivity issues, and inadequate storage space on the phone or PC. These account for over half of the reported issues with this update."

Microsoft hopes to have the "technical issues" resolved shortly and re-distribute the update as soon as possible.

Oh...and Microsoft's response when asked what customers should do if their Windows Phone was bricked or put "in an unrecoverable state" as a result of the update, Microsoft recommends contacting your mobile operator or device manufacturer regarding the options for repairing your device.

Source: ZDNet

George Ponder

George is the Reviews Editor at Windows Central, concentrating on Windows 10 PC and Mobile apps. He's been a supporter of the platform since the days of Windows CE and uses his current Windows 10 Mobile phone daily to keep up with life and enjoy a game during down time.