Microsoft fixes Windows 10 printing issue that causes blue screen of death

Windows Update
Windows Update (Image credit: Windows Central)

What you need to know

  • Microsoft fixed the printing issue causing the blue screen of death to appear.
  • The optional update is available now for Windows 10 versions 1803, 1809, 1909, 2004, 20H2, and 21H1.
  • You have to search for the optional update, which is possible through the Windows Settings app.

Microsoft fixed the Windows 10 issue that causes the blue screen of death to appear when trying to print to certain devices. Reports emerged earlier this week that the March Windows 10 Update (Windows 10 KB5000802) was causing problems. The issue was later confirmed by Microsoft and can now be fixed with an optional update.

The issue appears to only affect PCs when trying to print to certain types of printers, including those from Kyocera, Ricoh, and Zebra.

The fix for the issue comes in the form of the Windows 10 KB5001567 update, which brings systems to OS builds 19041.868 or 19042.868. The update contains just a single highlight, which is outlined by Microsoft:

Updates an issue that might cause a blue screen when you attempt to print to certain printers using some apps.

The update is available for Windows 10 versions 1803, 1809, 1909, 2004, 20H2, and 21H1, the last of which is only available for Windows Insiders at the moment.

The update is not rolling out automatically, however. You have to manually search for the optional update through the Windows 10 Settings app. Luckily, this is easy to do:

  1. Open the Windows 10 Settings app.
  2. Go to Update & Security.
  3. Go to Windows Update.
  4. Click View optional updates.
  5. Select the optional update that addresses this fix (Windows 10 KB5001567).
  6. Click Download and install.
Sean Endicott
News Writer and apps editor

Sean Endicott brings nearly a decade of experience covering Microsoft and Windows news to Windows Central. He joined our team in 2017 as an app reviewer and now heads up our day-to-day news coverage. If you have a news tip or an app to review, hit him up at