What you need to know
- Microsoft fixed the printing issue causing the blue screen of death to appear.
- The optional update is available now for Windows 10 versions 1803, 1809, 1909, 2004, 20H2, and 21H1.
- You have to search for the optional update, which is possible through the Windows Settings app.
Microsoft fixed the Windows 10 issue that causes the blue screen of death to appear when trying to print to certain devices. Reports emerged earlier this week that the March Windows 10 Update (Windows 10 KB5000802 (opens in new tab)) was causing problems. The issue was later confirmed by Microsoft and can now be fixed with an optional update.
The issue appears to only affect PCs when trying to print to certain types of printers, including those from Kyocera, Ricoh, and Zebra.
The fix for the issue comes in the form of the Windows 10 KB5001567 (opens in new tab) update, which brings systems to OS builds 19041.868 or 19042.868. The update contains just a single highlight, which is outlined by Microsoft (opens in new tab):
The update is available for Windows 10 versions 1803, 1809, 1909, 2004, 20H2, and 21H1, the last of which is only available for Windows Insiders at the moment.
The update is not rolling out automatically, however. You have to manually search for the optional update through the Windows 10 Settings app. Luckily, this is easy to do:
- Open the Windows 10 Settings app.
- Go to Update & Security.
- Go to Windows Update.
- Click View optional updates.
- Select the optional update that addresses this fix (Windows 10 KB5001567).
- Click Download and install.
Sean Endicott is the news writer for Windows Central. If it runs Windows, is made by Microsoft, or has anything to do with either, he's on it. Sean's been with Windows Central since 2017 and is also our resident app expert. If you have a news tip or an app to review, hit him up at firstname.lastname@example.org.
Does this also address the issue that print queues very often don't empty, even after the print job completed successfully. The consequence is that the next print job does not start. And a manual delete of the (successful) print job takes a loooong time.
Any news about version 21H1's fix?
Oh I found in another site that 21H1 users will have the fix included in the 19043.899 build. It won't be listed separately as KB5001567. Will have to test that out soon!
This update is not available on four different computers now that I've checked. Manually uninstalling the security updates ending in 802 or 808 is still necessary to fix the blue screen problem.
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