Updated March 16, 2021: Microsoft fixed the issue. You can install the fix with an optional Windows 10 update.
What you need to know
- Microsoft confirmed that the latest update to Windows 10 has an issue that can cause the blue screen of death to appear.
- The issue is related to certain types of printers, with reports saying Kyocera, Ricoh, Zebra, and other printers run into the issue.
- Microsoft is looking into the issue and will share more information in the future.
Following reports from yesterday, Microsoft has now confirmed that an issue with the March Windows 10 update can cause the blue screen of death to appear. The issue occurs when attempting to print documents but only seems to come up when trying to use certain printers. Several reports state that the issue occurs with Kyocera, Ricoh, and Zebra printers, though some have seen the issue while using other printers.
The issue is present in several versions of Windows 10, including the most recent versions of Windows 10 version 20H2. Here are all of the affected versions of Windows 10, as found by Windows Latest:
- Windows 10 version 1803 — KB5000809 (OS Build 17134.2087)
- Windows 10 version 1809 — KB5000822 (OS Build 17763.1817)
- Windows 10 version 1909 — KB5000808 (OS Build 18363.1440)
- Windows 10 version 2004 and 20H2 — KB5000802 (OS Builds 19041.867 and 19042.867).
The support documents for these versions of Windows 10 state, "After installing this update, you might receive an APC_INDEX_MISMATCH error with a blue screen when attempting to print to certain printers in some apps."
Microsoft's support page also states that it is "presently investigating and will provide an update when more information is available."
The only way to fix this problem is to uninstall the latest update to your Windows 10 PC. We have a complete guide on how to uninstall update KB5000802 to help you out. Note that while uninstalling the latest update may solve this specific issue related to printing, that it will also remove other parts of the update, including security updates.
Sean Endicott brings nearly a decade of experience covering Microsoft and Windows news to Windows Central. He joined our team in 2017 as an app reviewer and now heads up our day-to-day news coverage. If you have a news tip or an app to review, hit him up at email@example.com (opens in new tab).
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