Microsoft investigating issues with Surface Pro 3 and latest Windows Insider build

Surface Pro Microsoft Store (Image credit: Windows Central)

The Surface Pro 3 appears to be having a tough time with the latest Windows Insider builds released to the fast ring. Windows Insider chief Dona Sarkar has now confirmed that Microsoft is aware of the issue and is investigating, and we should know more about what is going on later today.

#WindowsInsiders who are having trouble with SP3 & the latest build, we know about it, are investigating & will have more info on Monday.#WindowsInsiders who are having trouble with SP3 & the latest build, we know about it, are investigating & will have more info on Monday.— Dona Sarkar (@donasarkar) September 17, 2017 September 17, 2017

A number of users have now reported issues getting their systems to boot with Windows 10 Insider builds 16362 and 16288, both of which were released to Skip Ahead and Fast Ring users, respectively, last week. In separate threads on Reddit and the Microsoft Answers forum, Surface Pro 3 owners say that their devices won't move past the boot screen. The automatic repair tool also appears to get stuck, and resetting has no effect.

Unfortunately, if you're currently hitting a wall with your Surface Pro 3, the only option to return to working order appears to be reinstalling back to a production build using a USB recovery key. You can find the ISO files you'll need, as well as instructions on how to get started at Microsoft.

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Dan Thorp-Lancaster is the former Editor-in-Chief of Windows Central. He began working with Windows Central, Android Central, and iMore as a news writer in 2014 and is obsessed with tech of all sorts. You can follow Dan on Twitter @DthorpL and Instagram @heyitsdtl.