Microsoft posts workarounds for common DVD Player app problems

If you happen to be one of the unfortunate users experiencing issues with the DVD Player app on Windows 10, you're not alone. The good news is Microsoft is actively working on fixes for a number of issues, but for now, the company has provided a series of workarounds for the most common problems. From Microsoft:

  • The video is stuttering or failing to play. Many people can fix this issue by installing the latest graphics drivers (AMD, Intel, Nvidia). We are continuing to investigate and fix other causes of this problem.
  • When changing from one DVD to another, Windows DVD Player will not play the new DVD. This can be fixed by closing and re-opening the Windows DVD Player app.
  • Windows DVD Player does not detect that a disk was inserted. This can be fixed by closing Windows DVD Player, inserting the DVD into your DVD drive, and then re-opening the Windows DVD Player app.
  • Inserting a DVD opens the Windows Store. If inserting a DVD opens the Windows Store, rather than launching the DVD player, you may need to update your program defaults. To do so: Open the Start menu, search for "DVD" and select the result labeled "Autoplay" under Settings. You should see four DVD entries in the AutoPlay Control Panel, including "DVD movie", "Enhanced DVD movie", and "DVD-Audio." Set the default for each of these items to "Play DVD (Windows DVD Player)" under the drop down menu for each entry. The Windows DVD Player app should now automatically launch when a disc is inserted.
  • Windows DVD Player will not play audio using Dolby Digital Plus 5.1. Some users may see this fixed by getting the latest from Windows Update. We are continuing to look at other cases where that may not be sufficient.
  • Playing a DVD to a second screen using HDMI sometimes fails. There is no workaround for this right now, but we are continuing to investigate it.

Microsoft is quick to note that it is working on a fresh update to fix these issues, but no timeline was given. For now, your best bet is to stick to these workarounds for any problems with watching DVDs on Windows 10. Also be sure to keep funneling feedback to Microsoft when you encounter the issues.

Source: Microsoft (opens in new tab)

Dan Thorp-Lancaster is the former Editor-in-Chief of Windows Central. He began working with Windows Central, Android Central, and iMore as a news writer in 2014 and is obsessed with tech of all sorts. You can follow Dan on Twitter @DthorpL and Instagram @heyitsdtl

49 Comments
  • Wait... Someone actually bought this?
  • Well, keep in mind you get the app when upgrading from a system with Media Center.
  • it's only free when upgrading. do a clean install of Windows 10 and the Store won't let you download it unless you pay for it.
  • How does that change my point?
  • Please ignore my reporting this post, wasn't paying attention and tapped it on my tablet.   Thanks moderators.
  • What was the kb number for it
  • I did for my home theater PC I just built. Seemed easier to buy it once and have it forever in all machines.
  • Since it's a store app doesn't the device limitation apply?
  • The bluray \ dvd app works amazing on Xbox one.
  • workaround? Just instal VLC media player and everything will be fine
  • They do not want you to buy it.  That is why they placed a high price on it.  It needed to be in the store so that the legacy Windows Media Center users could get it for free.  But... I suppose some folks paid for it.
  • Seriously Man ... Make a shitty app and then price it to cost a fortune and you are giving away workarounds.....MS you gotta do better
  • +735
    Awesome OS, awesome features, one bad move screws everything
  • Um I'm pretty sure they're charging just the license fee from the owners of DVD.
  • All these problems, high price, and can't bluray...smh.
  • It's a cheek they ask money for that, they should refund everybody who bought it. Microsoft used to mean quality, now it's just bugs everywhere. Sinofsky's Windows may have angered a lot of people, but at least everything was working. Now it's all mañana.
  • W10 Vista. Sinofsky to clean the mess.
  • You have to buy the app because Microsoft has to pay licensing fees for the codecs used to play DVDs. If the codecs were free I'm sure the app would be too. It's similar to Windows 8.1 Pro; Media center was an additional $25(?) add on due to the cost of adding DVD support.
  • ... and yet VLC is free and can play DVD's. MS should've worked out a better option for something so intrinsic to so many people
  • This^ and most common issues sometimes can be remedied using K-Lite's codec pack.
  • Because vlc doesn't make any profits from the product because it is free. Read this: http://www.zdnet.com/article/if-vlc-can-ship-a-free-dvd-player-why-cant-...
  • That's fine and clear. But if one pays them relatively a lot of money one expects a working professionally written programme that does all what it should. And if there are problems then only some obscure ones, not in the main functionality that was tested properly. MS quality is going downhill since W10.
  • I do find it ridiculous that they charge for some crappy DVD player app. I love everything else about Windows 10, but this is a bad move.
  • I don't really care anymore for the WMP, it sucks. Altough i got the Media Center installed on all 3 of my Windows 10 machines, and now i just use that again. Microsoft really screwed over alot of people by not including the Media Center or atleast sell it as an add on for $5 or $10. I think they just want people to use the Movies and TV app to buy movies in full instead of just watching Netflix DVD's, and i don't think they want live TV on PC's anymore. Their excuse ofcorse is get an Xbox One. Well i do and i use it for Gaming and watching Blue-rays only, not TV.
  • My x1 is some what a hub for mr, have two hdmi switches and my set up works well. Want to snap my laptop, ps3 or ps4, or anything else? I just switch three cables around and can seamless switch between the x1, my laptop and so on.
  • From feedback on the app, I've found the most common problem is the one I have myself. The app "fails to decode" the DVD. No amount of restarting helps. But I see no workaround for this issue...
  • Hi, You're right that unfortunately, there is no workaround for this issue currently. This is the bug we are tackling most aggressively (precisely because there is no workaround), and while I can't give any dates, I'm hopeful that a fix will be available sooner rather than later. I intend to update the forum thread from the article as fixes become available with details on what they fix and how to get them. I do apologize that this issue wasn't mentioned in that post; this was an oversight. Thanks, Chris Hayes Windows Media team
  • Thanks Chris for the update.
  • Appreciate the speedy reply.
  • Huh. Didn't cause me any issues I my newly made computer.
  • Ive noticed the stuttering playback, all listed above, made no diff :(
  • Problem #1: You're still using a two-decade-old technology to watch movies.
  • There's still a place for DVDs.  Like for the kids in the car on a long road trip.
  • .
  • A technology which is still good enough to not warrant completely replacing my whole collection with a new technology which doesn't play on as many devices in my house. Unless...are you going to pay for that...? When we upgraded from VHS to DVDs, the advantages was quite obvious and numerous. Updating to blu-ray was always going to be a longer process. Versatile Disks are just that -versatile. So calm yourself.
  • Not to mention BluRay has far from replaced DVD. Sure, streaming at 2080p never quite matches a BluRay, but who wants to pay out for a film you want to watch once?
  • Exactly. I still buy DVD's because they're cheap (often $5-10), I can loan them to people, and the quality is sufficiently good. BluRay's are brutally expensive ($20-30 where I am) offering better visuals that you probably won't notice after 5 minutes and sure aren't worth paying double the price for. Sure, I can appreciate it in a blockbuster, but for a comedy or drama it doesn't make a difference. Digital purchasing is still a joke - costing the same or more than retail (actually around $20-25), and means I can't loan or sell them when I'm done (not that I actually would sell them). DVD's will easily be around for another decade
  • Greed, that's what is keeping the digital copies alot more expensive as it's almost pure profit.
  • Something tells me you aren't even two-decades old.
  • It seemed to work just fine for me (HP stream 11 & $20 LG external DVD drive). Though I guess the varying configurations of different PCs mean your mileage may vary.
  • WAIT, ms is making a workaround for a $15 app that only plays dvds? Hilarious.
  • Well they did forcefully remove WMC and say the DVD player will be given for free as recompense. Though if you do a clean install you have to buy it... Shooting off both feet me thinks. It should be tied to your MSA as any other store app when you upgrade. Never the less, given the amount of push the WMC folks have been given (put politely), they have lost their patience and as such it's made to work on W10 via a world wide community effort. If Microsoft does something to block this effort - alot of people will detest them completely. Thus throwing out any chances of people "loving windows" and will only reaffirm alot of the confirmation bias which majority of the tech sphere has against Microsoft.
  • Another case where MS had a perfectly fantastic product (WMC) and excised it for a bare bones POS app. Why do they keep doing this? I'm suprised they dont just ditch Word and rerelease Note pad as MS Moleskin. I'm really starting to question the direction of the peripatetic company.
  • If you're reading this Microsoft please give us a blu ray app on windows 10, the Xbox one blu ray app perhaps? I'll pay for it.
  • All I do is go to piratebay and then open VLC.
  • When you upgrade, can you still purchase the app?
  • Universal Windows apps don't play well with old school stuff. I bet that this is the Win32 desktop app running in UWA form using one of their bridges.
  • A nicer fix would be to enable Media Center in Windows 10.  Come on Microsoft!!!!!!
  • Well, at least you can download a small file right now and INSTALL a working Windows Media Center right now (it was hacked in, Cablecard DRM channels dont work and Extenders dont work but otherwise works good). It was hacked in...