What you need to know
- Microsoft Teams now has a Call health feature to identify and troubleshoot issues in meetings and calls.
- The feature shows details, including sent frame rate, roundtrip time, and received packet loss.
- Call health support started rolling out in June 2021, but is now generally available for desktop users.
Microsoft Teams has a new Call health feature that lets you identify issues with meetings and calls. Call health shows the roundtrip time, received packet loss, sent frame rate, and other details about calls and meetings. The feature started rolling out in June 2021, but is now generally available for desktop users (via OnMSFT).
To see the Call health feature, you need to open the More actions section by clicking the "..." icon. The dropdown menu will show an option for "Call health." Details from the feature will appear within a panel on the right side of your screen.
Here's Microsoft's description of the feature from its support page:
The Call health view in Teams helps you identify and troubleshoot issues you might experience during a Teams meeting or call. In this view you will get data on your network, audio, screen sharing, and outgoing video quality. These real-time metrics are updated every 15 seconds and are best used to troubleshoot issues that last for at least that long.
The support page notes that "Low frame rates don't necessarily imply a poor call experience. If you are experiencing poor video quality and low frame rates, it could be due to the performance of the computer system or insufficient hardware resources."
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