Microsoft Teams can integrate with ServiceNow's Employee Center

Microsoft Teams Note20 On Keyboard
Microsoft Teams Note20 On Keyboard (Image credit: Dan Thorp-Lancaster / Windows Central)

What you need to know

  • ServiceNow introduced a Teams collaborative app for its Employee Center today.
  • The collaborative app creates a single space for employees to find information, access resources, and make service requests.
  • It is one of the first Teams collaborative apps to roll out to customers.

ServiceNow introduced (opens in new tab) a Teams collaborative app for its Employee Center today. The app provides a unified portal that people can use to find information, access resources, and make service requests within their organization.

Collaborative apps are a relatively new type of app within Microsoft Teams. They provide an experience within chats, channels, and meetings that allows people to work together. Microsoft first announced collaborative apps (opens in new tab) in May 2021.

The ServiceNow app includes:

  • Meeting integration—embed incident details and communication tasks directly into Teams for shared understanding and rapid collaboration.
  • A personal app—ServiceNow's industry-leading workflows for HR, IT, and legal information.
  • Chatbots—providing a single virtual agent that assists with HR, IT, legal and more.
  • Actionable notifications—enabling employees to take action on key notifications without leaving Teams.

Servicenow Teams

Source: Microsoft (Image credit: Source: Microsoft)

"Employees simply aren't going back to old ways of working, which is why employers must provide the digital workflows and collaboration tools to make them productive in any workplace environment — whether that's fully remote or in an office," said Blake McConnell, senior vice president of employee workflow products at ServiceNow.

"By embedding ServiceNow Employee Center within Microsoft Teams, we are improving the employee experience no matter where they're working. Employees can act on the right information at the right time within the tools they're already using. It is imperative to help employees find better balance and keep them creative, productive, and engaged."

Microsoft shared the experience of Levi Strauss as an example. "After implementing the integration, the teams saw a deflection rate in cases of over 50 percent, and the internal customer service rate (CSAT) for their employees surged to 100 percent."

Sean Endicott
News Writer and apps editor

Sean Endicott brings nearly a decade of experience covering Microsoft and Windows news to Windows Central. He joined our team in 2017 as an app reviewer and now heads up our day-to-day news coverage. If you have a news tip or an app to review, hit him up at sean.endicott@futurenet.com (opens in new tab).

1 Comment
  • The company I work for can't even get their employees to use Teams never mind use another App inside it. Four-week trial is almost over and there is half a dozen messages on it, and they are mostly from the managers.
    Hopefully they will agree that it have failed and close it down.
    It is fine for managers, but not much use for us to be honest, to make any use out of it, everyone has to use it and that is not going to happen, also I can speak to my colleagues as they are only a few yards away., most of the time.