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Here's what's new in the latest Microsoft Teams Phone update

Microsoft Teams iOS
Microsoft Teams iOS (Image credit: Windows Central)

What you need to know

  • Microsoft has new Teams Phone features available.
  • These include CarPlay support, spam call identification, call transfers between devices, and much more.
  • Teams Phone also has new features aimed at organizations that are still reliant on public switched telephone networks (PSTNs).

According to Microsoft, nearly 80 million people don't just use, but need Microsoft Teams Phone to amp up the quality of their calls. If that claim sounds outlandish, you can take it up with Microsoft's blog post (opens in new tab). In the meantime, here are the new features being introduced to Teams Phone to help out those 80 million callers.

  • You can transfer live calls between devices.
  • Spam call identification.
  • Apple CarPlay support so Siri or your vehicle can help you out with your calls.
  • Call transcription and recording capabilities for 1-on-1 calls (goodbye notepads). This feature set will arrive in full by the end of 2021.

Beyond these items, Microsoft is also committed to public switched telephone networks (PSTNs) even though it states that Voice over Internet Protocol (VoIP) is the wave of the future. Here's what PSTNs can look forward to from Teams Phone.

  • "Operator Connect," which will allow operator-based PSTN services to easily connect with Microsoft Teams.
  • Teams Calling plans now serve a wider range of markets, including Croatia, Latvia, Estonia, Slovenia, and Lithuania.
  • The ability to bring your own contact center and utilize Microsoft's connect contact center program.

If all these features, capabilities, and service expansions have you excited, know that the list of updates is not done yet; Microsoft still has two more items to mention.

  • Walkie-talkie functionality for desk phones arrives in October 2021.
  • The "better together" experience continues to enhance functional synergy between the Teams client and Teams devices.

In the event you want a deeper dive into any of the above content, check out the Microsoft blog post linked at the very top of the article.

Robert Carnevale is the News Editor for Windows Central. He's a big fan of Kinect (it lives on in his heart), Sonic the Hedgehog, and the legendary intersection of those two titans, Sonic Free Riders. He is the author of Cold War 2395. Have a useful tip? Send it to robert.carnevale@futurenet.com.

3 Comments
  • Will they be bringing the car play feature to android auto?
  • I talk in Teams on my car all the time. The only negative for me is that it requires a stronger signal than regular voice (for a good data connection), so it's more likely to cut out in areas of poor cell coverage. I try to use the regular cell phone dialer in those cases.
  • I have switched over to using Teams as my main VoIP system. It means I get my voicemail nice and visually right in Teams. Text messages come in to teams through a third-party plug-in app, which works well (not perfect, but still a great convenience) on my Teams number. This is great, because if people don't know if your number is mobile or landline, they may text it. Through Teams, even though it's not a mobile number, supporting texting as well as voice solves this problem. The original Surface Duo 1 doesn't support Wi-Fi calling on Verizon, but through Teams on the Duo, I get it anyway. Plus, my desktop computer with my good mic and speakers is now the ultimate speakerphone, dialing contacts right from Outlook or Teams (they sync address book, so either is as good as the other). Using Teams for your telephone is indeed living the good life.