Outlook brings actionable messages to mobile apps

As Microsoft's Build 2019 developer conference gets started this week, the company lifted the veil on a handy new feature coming to its Outlook mobile apps for business users. Called "actionable messages," (opens in new tab) the feature allows users to take action on messages that tie in with specific integrations with services like SurveyMonkey, Freshworks, and more.

Actionable messages are already available through Outlook for Windows and on the web, but they're completely new for Android and iOS. Through actionable messages, you'll be able to take action on things like approving a timesheet, granting system access, or answering surveys directly through the Outlook app. The system uses adaptive cards, which Microsoft partners can create to integrate with Outlook.

According to Microsoft, actionable messages will be rolling out to Outlook on iOS and Android on mobile devices "over the next few months." Current partners developing actionable messages include SurveryMonkey, Freshworks, ServiceNow, and Sage, Microsoft says.

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Dan Thorp-Lancaster is the former Editor-in-Chief of Windows Central. He began working with Windows Central, Android Central, and iMore as a news writer in 2014 and is obsessed with tech of all sorts. You can follow Dan on Twitter @DthorpL and Instagram @heyitsdtl

  • This is cool and all... But how about dark mode for Outlook on Android?
  • Yeah need that too
  • If rumors of system-wide dark mode in iOS are to be believed (it is already coming to Android OS) then I expect Outlook with dark mode will appear for testing this summer so the mobile apps can be publicly available around the time that iOS 13 and Android Q are officially released.
  • Still waiting on Categories support on Mobile! Thankfully Nine supports it. Cmon Microsoft!
  • Now if they just had some way to import calendar items into its own calendar.... Haven't seen that one yet. All .ics files go to something else - built-in Android/iOS calendar. Even in Windows, it tries to open the full Outlook if that's installed. :/
  • Can't you just change the default app (with the exception of iOS of course)?
  • Didn't WP have this??
  • Nothing on WP was actionable. Microsoft put no effort in it at all.
  • How about they fix Outlook on Android to not be completely terrible. It is so frustrating to click an email in your notifications to find Outlook hasn't updated yet and the email isn't available, even after refreshing. Happens every time. Why does Microsoft make such janky software?
  • How do I create actionable messages in my web app?