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Samsung ATIV S phones caught in reset loop with latest Preview update

Although many people are benefitting from today's Preview for Developers OS update for Windows Phone 8.1.1, not everyone is pleased. Reports from users with Samsung ATIV devices suggest that today's update is causing endless reboot loops to occur, with hard resetting the device via a key combo not helping.

At this time, it is not clear which ATIV S phones are affected, though Windows Central has had numerous complaints posted in comments.

For now, we advise all Samsung ATIV S users to avoid today's update. Users are advised to head into our Samsung forums, where more details are likely to be posted.

Source: Windows Central (1), (2) (3); WPArea.de, Thanks, kderh, and others for the tips!

Daniel Rubino is the Executive Editor of Windows Central, head reviewer, podcast co-host, and analyst. He has been covering Microsoft here since 2007, back when this site was called WMExperts (and later Windows Phone Central). His interests include Windows, Microsoft Surface, laptops, next-gen computing, and arguing with people on the internet.

165 Comments
  • Haha fking Samsungs, serves them right!
  • The company, yes. The users, no. WP users deserve a smooth update process and this is really unfortunate for them
  • Valid point.
  • How big is the size of the update?
  • 39Mb
  • Did this happen to all three Ativ owners?
  • Failed attempt to be funny :)
  • Whatever it takes to help you sleep at night.
  • Fail ... again, lol
  • Yes. In the eyes of losers.
  • If you say so ... :)))
  • If your only purpose in life is to say that someone's joke wasn't funny, you indeed live a pathetic existence that I pity.
  • Wow, you're a psychic? Damn, you are good. I am impressed :) Relax dude, it's not the end of the world if someone didn't like your joke. I'm a loser that live a pathetic existance, you shouldn't be offended by me, lol.
  • Fuck off!
  • That's what happens when you don't choose Nokia lol
  • This is _NOT_ exclusive to the ATIV S. My Lumia Icon did the exact same thing after the DP update that came out right before this one. Fortunately, it booted successfully after looping 5-6 times. It still reboots in a loop 2-3 times every time I power cycle it. I assumed it was another incompatibility with the old firmware. I fully expect to see more and more of these issues pop up as new updates are released, because at some point Microsoft is bound to be assuming that devices are on Cyan or Denim and not testing on the older firmwares sufficiently before they release the updates. Sooner or later one of these updates is going to totally brick devices.
  • You take that risk when you use a developer preview
  • The point he was trying to make was people hold do up as some blessing and it really isn't since it is not official
  • Nokia sucks man...
  • Your mom does to, IYKWM
  • Yeah... I chose Nokia and have had a blast.  Nothing like having absolutely no support.  Hella ya L810.  
  • It's tmobile to blame not Nokia.
  • Ya so fucking true, fuck you Samsung all the way!
  • It's is phone update that cause the problem not Samsung u moron..
  • We hate Samsung here at windows phone:P we are fans of Ms and the late NOKIA
  • Not everyone but crazy fanboys like yourself Posted via the Windows Central App for Android
  • If the late NOKIA had enough stroke to get their phones on more networks there probably wouldnt be an ATIV S...
  • Sorry. I have two Samsung ativ s neo's. Bought them new for 135.00 on eBay. Excellent phone for the money. No contract!! beats anything else out there for the price. I use a 1520.
  • Oh really, I've got a glorious Nokia, same update, no problems...
  • Nothing wrong with Samsung. My old windows mobile phones were Samsung's. To each their own.
  • Daniel Daniel Daniel. Everywhere!! ;)
  • Ya Daniel is in mood today, he is bringing in news faster than those guys at wmpu ;)
  • Hanging and bricking, typical feature of Samsung
  • We can't complain, it's a preview :)
  • Right now Daniel is on the beast mode.
  • :D
  • The only reason I have a Samsung is cause there was no other option .. I'm such a big fan of this platform I'm on an ativ odyssey from us cellular
  • Thats why Lumia rocks ;)
  • Thats why nokia sucks... i have ATIV  S because is better... this update sucks...
  • i saw another guy with 8X complaining about infinite loading on settings menu and call history, now im a bit afraid to install it, but its already downloaded
  • Installed on 3 8X's and no issues whatsoever. Seems perfectly fine, though can't tell much of a difference.
  • The only problem I have with my 8x is since 8.1.1 is its so bloody slow, resuming all the time and no its not the lock screen app neither
  • Slow here too. Needs a driver from HTC so that the OS can talk to the hardware properly and work better.
  • I'm using the Ativ SE on Verizon. Updated no problem.
  • Same here, working fine on my ATIV SE
  • Really? You've got Preview for developers working on it?! You have cortana and 'live-folders'??
  • >implying all Nokia Lumia devices have 8.1 already... or ever will. 
  • Worked fine on my Telus T899M
  • Yep, me too!
  • Does your cellular data work now? Since the last update my data quit working on Tmobile Posted via the Windows Phone Central App for Android
  • Data still works for me. After I updated to WP8.1.0 though my data and multimedia messages quit working and I had to add an Internet APN and MMS APN for my carrier to my SIM settings to get it to work again. Maybe that is what has happened to your phone.
  • Same here also
  • Same here... GT-I8750 here. I can get to download mode and could probably flash the GDR2/3 firmware again, but I did not take backups! Makes me want to buy a 930 right now...
  • I dare you :)
  • Did you have the official Samsung firmware update?
  • Yes I did. Flashing GDR2 now and applying all the hacks etc and then updating to the official update again.
  • After installing the driver, is your phone recognized as 'WP8 USB Downloader' as well? Seems like the driver isn't working for me..
  • I really want to enjoy Data Toggle in Action centre.. I'm using Lumia 625.. Anybody with L625 faced any issues during the latest update?.. o_O
  • I have the same issue. I pressed vol up and camera and then power on. This gives you the download mode. Now you can reflash your phone. The only solution for now. Micheal
  • can you more specific about reflashing the phone? do i need to install something? thanks!
  • What driver did you use? Isn't working for me..
  • Daniel.. Hope you didnt got any complaints from Lumia owners so far.. (~.^)
  • Mine seems to be one of the few that doesn't have this issue. Phew!
  • I've updated my Ativ S -> no problem.
  • I updated my Samsung ATIV S Neo on Sprint every time, including today, and have never had a problem.
  • Me to, updated and nothing :)
    Maybe it's only for those who have the new firmware ^^
  • Which device do you have?
  • Are you sure? I have the Samsung ativ s too and I am anxious about this because in a previous update I had the same problem.
  • I wanna update my ativ s too but i'm afraid of the result. Could you tell if you had the last samsung firmware 2424.14.9.3 and if you had a micro sd card when you updated your phone? Thanks
  • I don't have the latest firmware, version 042413.10.1. Also no sd card in It.
  • Next time I'm going to buy a Lumia!
  • Unfortunately you won't be able to buy a Nokia phone... ;) #Microsoft_Lumia :D
  • Changed :D
  • ;)
  • When is denim update ?
  • Q4 but please stay on topic.
  • After testing VLC for WP BETA.. I feels like i can test anything in the universe :p pheww
  • LOL. Yeah
  • Hmmm...this is no bueno. Was keeping dev preview since I can't really use my phone anyways ever since the first 8.1 preview. But now, I'ma delete that app completely and forget about it... will wait for official update now. Don't want my phone completely bricking.
  • Make sure to disable Preview for developers within the app before deleting it.
  • Unfortunately I was caught in this update... I can confirm that Samsung ATIV S is infact caught in a infinite loop.... Dammit!!!!
  • Hahaha.. All the best bro.. Have fun :D
  • I just flashed back to GDR3 firmware.. updating official updates now.. I'm back up and running.. I came from Android bruh.. I'm used to flashing roms.. no sweat!
  • Please help me. Where did you get the driver? Mine isn't working.. Device manager says it doesn't have any driver assigned.. 'WP8 USB Downloader'..
  • Which version of the Ativ S do you have? There are at least 3 out there  
  • I got the GT-I8750 Unlocked/Unbranded... funny thing is, i only just come back to dev preview this morning after using the official WP8.1.1 for a while.. lol. how ironic.
  • No issues so far on my Ativ S Neo on Sprint. Although my battery is draining fast.
  • Rogers Samsung Ativ S T899M worked with no problems. Actually seemed to make the phone a bit more responsive. Loving the mobile data toggle!
  • I have the same phone and with Rogers too.  How long did your update take?
  • Not really sure as I had to move files to the SD card first and didn't look at the time when I started the update. I came back after probably 25-30 mins and it was done.
     
  • Mine's been going for at least and hour - probably closer to an hour and a half.  The last update took 11 hours!!  I'm nervous now that I'm gonna get caught in that loop.  Not happy at all.  :-(
  • Your version of ATIV S, which is the 4g version, isn't affected as far as I know. I also read a comment that somones with a regular ATIV S installed the PfD and his phone still works.
     
  • Here's hoping!  I still don't get why my update takes hours.
  • Good luck with the update!
  • Exactly. It takes more than an hour to install this small update on my Lumia 625 too, even though the description says it should take 10 minutes or so...
  • 928 & 925 owners do you have any problems? Especially 928
  • I just updated my 925, and nope, no problems here. Can't speak for the 928 because I don't have one.
  • Mine's been going for at least and hour - probably closer to an hour and a half.  The last update took 11 hours!!  I'm nervous now that I'm gonna get caught in that loop.  Not happy at all.  :-(
  • Keep your fingers crossed ;)
  • Yeah.  If this actually does work I sure as hell won't be doing any more updates.  This is ridiculous.
  • I think its better for you to stay away from DP.. KEEP CALM AND WAIT FOR FIRMWARE UPDATE ;)
  • I upgraded with out seeing this article. Sounds like I dodged a bullet today!!
  • But i did see this article and i'm stuck.. But i'm nuts.. I will definitely give it a try :p
  • Which phone and did you have the official Samsung 8.1.1 update before installing?
  • Any issues on the Lumia 920?
  • No issues. More resposive now. I've noticed that the start screen used to take some time populating the tiles after unlocking. That is gone now. Liking this update so far. P.S. Am I alone in not having a use for data toggle? Aside from saving on cellular data charges, is there any other scenario when you'd want to turn off cellular data?
  • If you're driving long distances and don't want to be distracted by email/game/app notifications but still want to be able to make/receive calls...save battery life (example: Your work has wifi, so you turn off your data radio while you're at work so it only connects to wifi and doesn't ping the carrier's network)...if you're travelling internationally, or live close to a border, turn it off to prevent international data charges...etc :)
  • Saves battery..
  • No issues here with my Lumia 920. Seems it may be ATIV S related problem only.
  • Same problem was with my L1320 after update complete. It rebooted 3-4 times. I think that was because of installation of apps. Now working smoothly..
  • "Update is ready to download." I waited until the battery is recharged. What now? Any chance to undo this? Welp! :-(
  • I took a chance. Samsung firmware 2424.13.5.1, no problems after update... Phew... 
  • Not being offered the update on my Icon. Perhaps they pulled it?
  • My 8750 updated fine, from the previous dp version to the new one. What I did find is that with my phone it's better to upgrade without Sim and SD card, that's what caused my phone to loop with the previous DP build. Just try to remove both and see if the rebooting stops.
  • My O2 UK ATIV S has just updated and is stuck in the boot loop :(  Gutted. Got the ! on hard reset attempt once, now unable to get there again. All you Samsung haters, when MS release a top-end Lumia with an SD slot I'll be on it like a tramp on chips, until then, I personally wouldn't touch one as I prefer local storage over cloud storage. But that's just me, everyone is entitled to their own opinion, and personally, I've been on Windows Mobile / Windows Phone since well before Nokia entered the fray (O2 XDA Mini S, O2 XDA Stellar, HTC Touch Pro 2, HTC HD7 and now Samsung ATIV S...) Paul D
  • I think that may have been the cause of the bug... i seriously thought of that... oh well.. you live and learn right..
  • Did you have the new firmware when you updated your ativ s? I mean the 2424.14.9.3? I think i will try removing sd card and sim card    
  • I had to flash GDR3 to have back my Ativ S
  • Which driver did you use to get your phone recognized?
  • Can anyone tell me if the Samsung ativ odyssey is being affected, and what's with all the hate on Samsung, at least they actually have a hand in using Windows phone, unlike other manufacturers who give crap to it cough"Huawei"cough. I love this phone, but I am going to get a Lumia within a year or two
  • Telus T899M here with no problems so far :)
  • Yes, I can confirm the same on my side.
  • Hey guys, can anybody confirm that WP 8 SMD... 3.33 doesnt work on W7, but some of you sucessfuly flashed crashed Ativ using this tool under WXP? When I click Start, nothink happend... Thx
  • You need the drivers... Check xda
  • They must have pulled the update.  My Ativ S Neo searches for it but comes up with nothing.
  • Just reflashed my ATIV S back to GDR3 firmware.. now i'm updating to official WP8.1.1.. I came from Android.. so I'm used to flashing my devices... Still sucks though.. Till MS figures this one out I gotta stay away from the dev preview for now.. No Mobile Data in Action cenre for me i guess... Dammit! lol
  • can you give us more details about reflashing the Ativ S back to GDR3 firmware? 
  • I've got an ATIV S Neo. Seems to be working ok for now.
  • So ashamed of what these forums had become =(
  • Hahahaha!
  • Whew thanks for this tip! Whatever 1020 successor coming next year I'll grab it to replace this pathetically support-less phone. It is still on GDR2 drivers for WP sake!
  • Does anyone else's update take HOURS?!  Mine is now over six hours and still not done (gears still grinding).  The last one took ELEVEN hours.  This is insane.
  • No, it shouldn't take that long. Every update I've ever installed has taken between 20 to 30 minutes and sometimes less than that. Try doing the button combo reset while the gears are on the screen. It should reset the phone and fix whatever is causing it to keep "grinding". I had that happen one time to me back when I had my L920 and I did the button combo reset and it fixed it and finished within 10 minutes after it reset.
  • Thanks!   I just did the button combo - hopefully that'll fix whatever's causing it to hang.  I know on one update I removed the battery after several hours and that seemed to give it a kick.  I tried removing the battery this time too - but that didn't do anything.  I don't know why my updates always take hours since moving to DP - it's very strange.
  • Take out your SD card... The more space used on the phone, the more time it takes to transfer everything and the longer it takes.
  • I've been stuck on spinning gears for several hours now but after I removed the sd card as you said, it starting to make a progress! Thank you for the solution!!
  • Looks like the update did good things where it did work.  Hope they rectify it soon. 
  • no problems on my ative s. did not update my lumia 1020 because that is my main phone and has already 8,1 plus the updates come a lot faster. samsung s#$& with there updates on all phones, also on there android phones.
  • My Samsung ATIV S T899M has updated to latest version today and is just fine. No reboot problems for me.
  • My lumia 520 started the spinning cogs and has never come of out of it, bricked, is that it? Not just the samsung apparently.
  • My ATIV S has been doing this for almost 9 hours now - even after a few resets.  Not impressed.  Not happy.
  • Got an Ativ S us region but no updated available until now
  • I see so many comments here blaiming Samsung for this. Did you read this article at all? This is not Samsung's fault at all. This is an MS OS update, not firmware update from Samsung, cuz this is an update for phones with Preview for Developers activated. Samsung ATIV S's who are not on PfD (like mine) are not getting this update. There for, we are fine. :) I also read today that some Lumia owners have the same problem too. (the ones on PfD).
  • Exactly, people seem to hate on a manufacturer and the people who use their products for the sake of it. Why? Because it's easier to hate on something than to READ THE FUCKING ARTICLE!!!!!
  • To be frank, I see it as Samsung's fault. It's their fault that they didn't optimize the software right for the device for future updates. Specially when most of the older Lumias that were produced well before the D&S deal are having no problems. It's funny that people blame Samsung for android updates not google but blame MS for WP updates on Samsung devices. The only one to blame here is Samsung.
  • Considering this is the Developer Preview and the update came direct from Microsoft then Microsoft are to blame not Samsung. Unless you're saying that Samsung develop Windows Phone? I get it though, you're a Microsoft Lumia fanboy.
  • You do know how Preview For Developers works, right? So how come is this Samsung's fault?  Didn't optimized their software? or you mean hardware? My Ativ S have the official Samsung firmware for WP8.1. My phone never worked better before. That eventually means that Samsung did awesome work making their firmware top noch to work with WP8.1. I never used PfD, never flashed any rom to get the updates, it went all naturally. neo158 can confirm this for me if you are not believing. Preview for Developers is MS project, there for the updates are coming from MS, not Samsung. If this is Samsung's fault, how come some Lumia's are having the same issue? Read the damn forums before claim something, seriously :)
  • No update available for my Ativ S, T899M, unlocked Rogers running 8.1 dev preview. Will check again before work tomorrow.
  • Scared for my brand new HTC One M8 for Windows now...
  • help me... error 8007000d
  • No problem here, I can't even get the 8.1 update, stuck on 8. Sigh.
  • ATIV S  updated and running smoothly... (as always)
  • Which is your firmware update and which your software? Because I have an ativ s too.
  • With the low population of Windows phones anyone who has one is an ambassador to the platform so why all of the hatred?
  • I've noticed that a lot of Nokia owners only care about the Nokia label on their phone. They don't care about the OS what so ever. Since Samsung and HTC also make Android phones, which don't have a Nokia badge, they are considered pure evil. Also, the argument that no other manufacturer cares about the OS (they don't get that no other HW manufacturer was in Nokias situation ever) is something they keep repeating. Maybe trying to convince themselves they made a great purchase or something? It's hard having a discussion with these guys based on arguments since they tend to adopt an Isheep like mindset, bashing anything that isn't labeled Nokia. Thats's really a shame actually, gets in the way of good conversations which might help all WP platforms.  Not too long ago, a user started a topic on the forums that the downfall of WP is actually that WP needs more differentiation in hardware. More choice on the outer looks of the phone. Not alle clones with small differences like different screen sizes, but actual outer differences. That topic was overrun with Nokia fanboys ranting and not reading properly. Too bad actually, cause with the phones OS'ses, they are all family.
  • Hmmm....i think it has to do when u see ur fellow wp user is having no problems updating their phone while ur phone becomes bricked because of the same update, all because u chose to support a different manufacturer. This is not MS fault. It's the fault of the manufacturer ( samsung) that it didn't optimize the phone for future updates like Nokia did. I am talking about Lumias well before the D&S deal. It's frustrating from whatever viewpoint u see and it makes u bite ur nails for choosing the wrong phone and obviously all the hatred will come out. Variety of OEMs will be better for WP, but when those OEMs don't do their homework, it becomes worse. Obviously, MS will not check on every single model to see if it's optimized or not. An ativ s user now could jump ship just because of this hassle, thanks to Samsung. At the end of the day, WP or not, we want quality phones that get supported properly. In WP land, till now, in that sense, Lumia is ur only option.
  • Are u mad microsoft?I will lost a lot of photos if i downgrade....omg...worst company ever...i hope that my phone get cracked to refund my money  and get an android...
  • You mean you didn't enable the auto backup feature for photos? No good blaming Microsoft for you not using the backup feature built into the phone.
  • Lumia 1520.1 RM-937 updated no problems ...
  • Updated my Samsung Neo with Sprint. No issues at all
  • A friend of mine with a Lumia 520 had a similar issue.
  • My ATIV S finally finished updating - after 10-1/2 HOURS, and is working fine. Haven't been using it long enough after the update to notice any difference. Maybe if I decide to do the next update, I'll remove my SD catd as I've seen people suggest - not sure if that'll mess up my Start screen though since many of the apps are installed on it. Either way, no impressed at all with how long these updates are taking.
  • Meh
  • Strangely enough, no update shows up for my ATIV S even though I'm enrolled for MS Preview for Developers. :/
    What's taking it so long?
  • I have a ativ neo with at-t. Since update 8.1 my phone will erase texthen sometimes the last two or three, or show an incoming text on banner but then gone when checking through text screen, drop call in mid conversation,  freeze, take more then 30 to send text after sent, no show caller id when some one calling and makes notification noise when no sound is selected.  Plus, super bad service. Please help!!!!