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Service Alert - Windows Phone Store unavailable in some regions

Today is a big day for the Windows Phone team at Microsoft, but a partial outage of the Windows Phone Store is raining down on the parade for some. If you are able to access store, than you are in excellent position, as some users are receiving the generic “unable to reach store” notice - error code 805a01f7.

Microsoft has released an announcement (opens in new tab) on their Microsoft Support Community website noting that the “Windows Phone Marketplace [is] Unavailable in Some Regions”, and that “customers in some markets may be unable to access the Windows phone Store”.

We are currently unable to confirm all regions being affected, but it seems a majority of reports are originating from users in European and Indian markets. Users in the United States currently appear to be unaffected.

Stay tuned to Windows Phone Central for the latest news on the release of the Windows Phone 8.1 Preview for Developers.

Are you having problems with the Windows Marketplace – what region are you in?

Thanks, jldirks and AnkitDutta7, for the tips!

544 Comments
  • First! To get dissapointed. Swipe keyboard doesn't support my language
    Why the hell just let US people use cortana? Europeans know English language aswell(just sayin)
    You have to be a freak to add quiet hours feature to cortana, it's so usefull and now europeans have to wait until 2032 to get it. Why add games to app lists? Really?
    No more MS messenger of any sort integrated? Rooms kinda sucks aswell now
    WP8.1 doesn't feel as fluid as WP8 sometimes Xbox music sucks big bawls, i expected it alteast to have a sync of some sort, but nooooo...
    Not a single improvement in office, one of the selling points...
    Same with OneNote....
    Promised additional wifi settings aren't there
    Lots of cool stuff which was supposed to be in WP8.1, got removed(probably keeping for wp8.2 because they have no new ideas)
    CAN'T WAIT FOR WP8.2, i hope it will fix all this ridiculous shit
    /end
  • if you know english well, you can still set your phone to english (US) language and Region and enjoy cortana. I did that but returned to german language not 5 minutes later. Voice assistans are too gimmicky for me. PS: Store confirmed down for Germany. This effects Windows Phone 7.8 as well. Windows 8.1 is unaffected.
  • ... You cannot get Cortana because both Microsoft and HTC are idiots.
  • HTC?
  • You cant add US english, HTC removed it from non US phones ...
  • It showed up on my HTC 8X...
  • It is shown, but it is not complete. You cannot set it as phone language (the interface language), but only for keyboard layout, region format and speech. Even if you set those It is not enough for Cortana. It is not available at first setup (after hard reset) you have to download it (partially as said).
  • I don't really blame HTC, they just didn't add US English for Europeans. I blame Microsoft. Why the hell must be Cortana region and language locked?! Why couldn't they just make it like Speech Recognition, where you can communicate in English, even though your phone language is different. And aside the fact that US English is not avalible for us, I tried to change my region once, because of a certain app. Guess what. I couldn't make purchases, because the damn credit card didn't work outside my region. In Music app I miss Last Played (or History). But I like the Video app. It's nothing fancy, but at least it finally supports subtitles. And I don't see sense in adding games to app list either.
  • It's probably because of Bing. They are the ones who's slowing it down. MS needs better integration between different branches.
  • For a start you shouldn't even have WP8.1! It is for developers, it is not the public release so you shouldn't be complaining. Joe said an updated music app is on the way as well as skype facebook and twitter. Cortana is in beta and she isn't out to the public yet because WP8.1 public release is not put yet either, if they made cortana available instantly to all and it didn't work well then you would alp complain so they are making sure it works well before they give it to you!
  • It's actually pretty obvious! A - This is a developer preview. B- cortana is a beta. C- you are frustrated, go have a beer.
  • You can't set it to US English on HTC and it  isn't a solution.
    I don't really care about cortana, i just want to sleep tight with quiet hours feature.
  • Well, have you guys ever heard about FLIGHTMODE? You wont get ANY notifications about ANYTHING.
    PLUS you save battery
    PLUS your brain gets less microwaved when you sleep next to your phone!
  • Great if you don't want to receive emergency contact from family members or friends.
  • Just asked Cortana "is the windows phone store down", and it sent me to this article the first time. The second time she was like "i'm sorry, i don't have the number for windows phone support" :)
  • Can you start by saying your language? The swipe keyboard works in Spanish, and 8.1 its fucking flying on a 820
  • How did you get 8.1???
  • HAHAHAHAHHAHAHAHAHAHHAHAHHAHAHAHAHAHHAHAHAHAAAAAHAHAHAHAHHAHAHAHAHAHHAHAHHAHAHAHAHAHHAHAHAHAAAAAHAHAHAHAHHAHAHAHAHAHHAHAHHAHAHAHAHAHHAHAHAHAAAAA HAHAHAHAHHAHAHAHAHAHHAHAHHAHAHAHAHAHHAHAHAHAAAAA HAHAHAHAHHAHAHAHAHAHHAHAHHAHAHAHAHAHHAHAHAHAAAAAHAHAHAHAHHAHAHAHAHAHHAHAHHAHAHAHAHAHHAHAHAHAAAAA HAHAHAHAHHAHAHAHAHAHHAHAHHAHAHAHAHAHHAHAHAHAAAAA HAHAHAHAHHAHAHAHAHAHHAHAHHAHAHAHAHAHHAHAHAHAAAAAHAHAHAHAHHAHAHAHAHAHHAHAHHAHAHAHAHAHHAHAHAHAAAAA HAHAHAHAHHAHAHAHAHAHHAHAHHAHAHAHAHAHHAHAHAHAAAAA HAHAHAHAHHAHAHAHAHAHHAHAHHAHAHAHAHAHHAHAHAHAAAAAHAHAHAHAHHAHAHAHAHAHHAHAHHAHAHAHAHAHHAHAHAHAAAAA HAHAHAHAHHAHAHAHAHAHHAHAHHAHAHAHAHAHHAHAHAHAAAAA HAHAHAHAHHAHAHAHAHAHHAHAHHAHAHAHAHAHHAHAHAHAAAAAHAHAHAHAHHAHAHAHAHAHHAHAHHAHAHAHAHAHHAHAHAHAAAAAHAHAHAHAHHAHAHAHAHAHHAHAHHAHAHAHAHAHHAHAHAHAAAAA HAHAHAHAHHAHAHAHAHAHHAHAHHAHAHAHAHAHHAHAHAHAAAAA HAHAHAHAHHAHAHAHAHAHHAHAHHAHAHAHAHAHHAHAHAHAAAAAHAHAHAHAHHAHAHAHAHAHHAHAHHAHAHAHAHAHHAHAHAHAAAAA HAHAHAHAHHAHAHAHAHAHHAHAHHAHAHAHAHAHHAHAHAHAAAAA HAHAHAHAHHAHAHAHAHAHHAHAHHAHAHAHAHAHHAHAHAHAAAAAHAHAHAHAHHAHAHAHAHAHHAHAHHAHAHAHAHAHHAHAHAHAAAAAHAHAHAHAHHAHAHAHAHAHHAHAHHAHAHAHAHAHHAHAHAHAAAAA   SERIOUSLY ?????
  • And you think youre funny?
  • NOT FUNNY.... Whahaha Whahaha Whahaha
  • you can get it whit the app preview for developers  but you need be registrer like developer 
  • Lithuanian
  • Yup
  • Well. , it supports my (not english) , just wait it will finally support all
  • I agree for fb messenger, they should keep it, huge fan of it, big mistake
    +games to app list
    +calendar tile should have more events on it
  • I'm totally with you on the Xbox Music and showing Games in the app list. It just grows the list unnecessarily.
  • What's wrong with Xbox music exactly ? That's the only thing that would pinch me moving to 8.1.. Haven't updated yet.
  • Music app is really slow now, took long time to load my music list. But in general Music app feels very slow.
  • Same here! Didn't update due to the downgrade of the music+videos hub
  • It's important to have the games in the app list because that way you can pin the games you prefer.
  • We could do that already on 8.0 from the games hub. Still an unnecessary move by Microsoft to add them to the app list.
  • What I'm noticing is a lot of complains for unnecessary things, there are two ways to search for apps which are extremely easy to use.
  • Even before you would be able to pin the games in Start screen, this is not something newly added to Windows Phone 8.1
  • Nigga, you could do that on the very first WP7 for crying out loud...
  • I also have to add that the xbox hub lags terribly ahahaah
    It even lags when you scroll your games list.
    And why in the world did they remove the comma in the standard keyboard?
    I have to tap on the &123 to make it appear, that's reeeeally annoying :/
  • Seriously? Hold down the dot-key for 1 sec and you'll have the option at your fingertips ;)
  • You can add comma if you want it.
  • How do we add comma back? I hate holding the dot key for 1 second... EDIT: just go to keyboard settings, haha
  • Settings>Keyboard>Advanced>Show a comma key when available
  • Keep the bottom of  { . }  you press e after go appear more options.
  • What about press the dot and select the comma ?
  • Comma key is only not shown permenatly if you have multiple keyboard languages availble. Delete them all apart from the one you use and the ENG button will go and a comma will appear.
  • I still see the comma in my keyboard, Mine is US English and I have 920
  • The comma actually disappears when you got more keyboard languages. I just removed unnecessary languages and my comma is back! :)
  • http://www.wpcentral.com/want-cortana-outside-us-heres-how
  • It isn't a solution
  • It's a Developer Preview, take a chill-pill!
  • These people are never satisfied.
  • It isn't a preview, it's technically RTM build
  • its the final RC
  • +920 totally agree with this guy. Especially the change with xbox music! They've ruined it
  • I absolutely agree with you on all the points ...this update has been a major disappointment...
  • Flow keyboard works really well for me on German.
  • Wow. Calm down man. Messenger is supported by Skype. It is not the official Version of WP8.1 and Cortana it's BETA. Plus you seem to have no idea what you are talking about or how to use your WP. Sad.
  • IT IS THE OFFICIAL VERSION!!!!!!!!!!!!!!!!! FFS READ WPCENTRAL
  • Dude this morning is not the official release. Some more things can still come along with the official carrier release. As for the Cortana side of things.. You're probably out of luck for now.
  • Probably more languages will be supported by word flow in the final version of 8.1. And Cortana probably will be available in more places too with the final version.
  • Dev preview.. Go buy a PC to use office. Works well.
  • I dunno what's wrong with your phone but I'm in Europe and I have the swipe keyboard and the WiFi sense settings
  • Probably because Microsoft is a US based company and also a smaller market for Windows Phone right now. Just be patient and you will get access soon.
  • bro only US has bing smart search, so you have to use cortana there, or change you phone language/region to US
  • India
  • +620, not working in India
  • +520 india
  • +520
  • +520
  • +1520, not working in India.
  • Store is working now.. ;)
  • not in germany
  • No it is not.
  • -720 -520 Not working yet :/
  • +520 working now, but still a problem
  • Works if you send the app to your phone using the desktop site. Just a heads up.
  • +520 India
  • Denmark is down... :-(
  • And here in Phil! :(
  • Confirmed down in France
  • Store working in the US on ativ s with 8.1
  • Me too. Cant access store :(
  • Not working in the UK, on US region.
  • Ditto
  • Its down for me on my w8.1 1520 and my wifes 920 on w8. We are in the UK. Been off now for over an hour.
  • Same here, just did a factory reset as well :'-(
  • Sweden seems to be down
  • Jepp, same here. WP8.1 on 920
  • And it's still down.
  • Let check again, it's working now
  • Down in Germany
  • Can confirm that
  • I can confirm, that the store is down in Germany.
  • Just want to add one more waiting German to the list
  • Yup, down in germany on my 1520 with WP8.1
  • Norway is down
  • I know! Guess it won't take long before its up and running though.
  • Let us all have faith in our beloved Microsoft! :D
  • Works fine in manitoba
  • Store working fine in Canada
  • Yup.. I got this problem.. Im from indonesia but used US Region.. I want cortana ;)
  • Sweden is down :-(
  • Let's hope not. The Windows phone Store in Sweden is however down ;)
  • Same for me, store down in Sweden :(
  • Here in Finland store is not working.
  • This.
  • I'm affected in the US.
  • down for me in Slovenia =/
  • For me too :( now my windows phone is even more useless
  • agreed :(
  • It is not useless, even without the store, it does many things.
  • Its back up for India region.
  • i just checked now mines nt working here in India!! Did you change your region to US for Cortona.. coz i did .. the store works interminently like once in a 100 tries!!
  • Down in Switzerland Posted via the WPC App for Android!
  • Hahah bi mir o :'(
  • Czech republic down
  • I'm in Ireland the store doesn't work. :(
  • Same thing
  • India
  • http://i.imgur.com/deqpz93.jpg
    The same from Italy...
  • I can confirm four WP 8.1 users down in Spain.
  • Down for me too in Spain
  • Confirmed. WP Store is down in Spain
  • +520 in spain is down in US region
  • Yes, can't access store in India.
  • Intermittent in India now. I guess lets just goto sleep for tonight n start afresh tomorrow
  • Portugal is down
  • Yes, I confirm that too!
  • Mesmo.
  • yep
  • Confirm Faroe Islands (Europe) is down
  • Romanian down.
  • +1020
  • Sweden is down
  • Germany unavailable........
  • Holland is down (lumia 1520 on 8.1 dev) cortana working with US region. hope store is down, not US region workaround for cortana
  • Snap cortana nu niet, hou het vraagteken infedrukt noet ik wat zeggen maar krijg het startscherm van haar niet? Ativ s.
  • Confirmed. 
  • Not working in Belarus too
  • Working in Canada
  • Also down in Belgium :(
  • Ditto here
  • Not working from Hungary. (On WP8.1)
  • Italy down
  • I can confirm (lumia 520). But it loads the home page
  • uk down with uk settings
  • Doesn't work in Sweden.
  • Romania down
  • Confirm
  • Turkey down
  • Spotty in turkey, a little bit of up followed by a lot of down...
  • +925
  • Indonesia down :'(
  • Down in Bangladesh.  Any way we'll get alerted when it's working again? Or do we have to just keep trying on our own?
  • Down in Spain on WP 8.0
    I tried it with WP 8.1 device changed to US region and language. I can access but can't download anything. It keeps saying there's an error.
  • Yup, Denmark is down. :)
  • Germany. Store is offline :(
  • Working perfectly well in India... Already in my phone..... All features are working absolutely perfect....
  • Uk, its been down for about 4 hours.
  • It was down for 2 hours in Croatia but now it's working :)
  • Not working in Indonesia.
  • Region in us is unable to enter into store right now ><
  • Netherlands down
  • hoi, heb jij regio op NL of op US ? ben benieuwd of er verschil is..   grt
  • Geen verschil
  • UK down!
  • UK down, bit annoying as I hard reset it and now can't download anything. Oh well.
  • Same here, wish i hadnt hard reseted now :) ahh well no rush its not my work 925 so all is ok...
  • Not working in Poland :(
  • Yep... :(
  • It would be great if they could send out that Microsoft Comunity notification to all WP8.1 users via the Action Center...
  • That would be awesome, service status info pushed to your device ;-)
  • Indonesia is down :((
  • Down in South Africa
  • Problem in UK
  • They have changed my favorite blue color to something unblue :'( down in Poland.
  • It looks like all regions, not just some...
  • Indeed.
  • Not Working in India Too :/
  • Vietnam is down :(
  • Down in Hungary
  • +1 in Hungary :(
  • In Israel :(
  • Russia...store is not available
  • down in Egypt too :(  
  • India also one of them
  • Its in Europe asia down
  • Lumia 1520 wp8.1 and Finland. Store is down
  • I am using US region and can't access the store.  
  • Spain is down
  • Not working in Uzbekistan.
  • Happy to see the user from Uzbekistan)) I was also from Uzbekistan
  • Store is down as well in MOLDOVA
  • Romania is down
  • Working just fine on brazil. 
  • Good here in Massachusetts!
  • in Bulgaria store is not available
  • I confirm this ib Bulgaria with US region.
  • Up in Swaziland
  • Down for hours in Greece...
  • Mars, Venus, and Jupiter are down. Saturn still up for now. Seems like entire planet Earth ... down.
  • Nederland
  • At least its not because I changed the region settings. Loving cortana btw.
  • down in Portugal as well.
  • Not working in Portugal either...
  • Yep Confirmed. India Is  Down.  
  • Croatia is affected also :(
  • Greece is down
  • Not working in UK, but I've got my region and language to British (us)
  • México too... But even when you try to update your phone is unavailable. The swipe keyboard doesn't works in Spanish (México), you can write and see the "light" in the keyboard, but it doesn't do anything...
  • With Spanish from Spain it works
  • http://forums.wpcentral.com/windows-phone-8-1/275155-i-have-got-solution...
  • down in the UK ativ s
  • Nice, Microsoft, really nice. It's been down for about three hours.
  • There it is. ^_^ I mean the article.. Down in CZ
  • I'm from Romania and the Store is down here too.
  • still down
  • Yes, its down here in Sweden. :'(
  • FM radio seems to be gone again.
  • Is in apps list
  • Me too having this trouble in India for about 2 hours.
  • Store is working fine in UK
  • It was, try it again now!!!
  • I'm in Jordan (Middle East) and it's not working...
  • Yes its not working in India-Tamilnadu. Does it have any relation to changing region as usa to make the cortana work...???
  • Yes, Store is down in Denmark. Not the best timing... 8.1 is great, though - and performance on my 920 is noticeably improved. Just wish that MS would for once remember that Windows Phone is more popular in Europe than in the US. But no, we don't even have Bing News in Denmark!
  • Rød grød med fløde
  • Down in Serbia too.
  • i think microsoft hates europe
  • Actually it's not ffs it was working 2 minutes ago
  • Can confirm: in Italy the store seems to be unavailable for now.
  • Down in Holland (were we sprak Dutch and English)
  • It doesn't work in Georgia (Europe).
  • Down in India..northern region
  • Down in Argentina
  • And its working again
  • But it was working before... Like 2hrs ago
  • Finland is down too
  • Store also down in Switzerland
  • Store is down for Slovakia
  • Well it's down here is the UK and has been for a few hours.
  • Seems like the website is back up but not the store on my phone, hopefully it'll be fixed soon
  • Problems in Russia
  • Down here in my phone in India but my phone is in US location (lol to get the Cortana, she is AWESOME). I was waiting for such news on wpcentral. Thanks WPC you are great help.
  • Store in Ukraine isn't available too. Tried using US and Ukraine region settings.
  • did it work with region set to Ukraine? because am using US to access cortana and store aint working
  • Down in France too
  • In some regions? I thought it was in all regions...
  • Officer down!
  • Man down, man down! Sniper, sniper!!! I miss crysis 2...
  • Store working in UK, but takes a while to access now n then
  • Hungary - Not working on Lumia 625 & 920 with 8.1
  • I'm based in UK and changed to us to get Cortana. I assumed Store was down because I change my language settings. Are we saying thus is not the case and it's a general outage?
  • Yeah, but it only seem to affect people outside the US in certain regions.
  • UK is down anyway, even without Cortana...
  • Hong Kong is down
  • Same here in Malaysia. But somehow I managed to "get the new app" of facebook on Me. Downloaded and updated. But when it comes to reach the store via apps, the error appears. Other than that, I am one happy guy on this lovely world to get the update today!
  • Lithuania. Store is down.
  • It's back!
  • Down in Malta! ..if anybody even knows where that is
  • Heard thatname maybe :P
  • I know where it is :D
  • Haha at least there are a few who know.. I thought we were inexsistent to most of the world >.<
  • Yep been there for 2 1/2 years.
  • Wp8.0 Sweden
  • I am leaving in Iran and could not access to store after upgrade to Windows phone 8.1
  • Down here in the Philippines.
  • WP8 Britain down
  • down here in Singapore:( Lumia 920 with WP8.1
  • +920 turkey 
  • +920  
  • Quite annoying that it's down as I done a hard reset :(
  • Working intermittently in India
  • In Poland doesn't work too.  
  • When will store work properly?
  • Down In Bangladesh on Windows Phone 8.1 preview!
  • Spain, I could connect one time, after that I wasn't able to connect again
  • I can't get store in Visakhapatnam, Andhra Pradesh, India
  • India is down... And those complaining of lag or slower os operation, remember its dev preview, ie BETA of some sort
  • Store down in India
  • store not working in Maharashtra, India... 820 with 8.1
  • Down, Russia. Sometimes it is up, though.
  • I have.. mine in middle east iraq
  • Store is working now in India.
  • Store is unavailable in Indonesia, #Lumia620
  • Serbia store is down. 
  • problem in bosnia i set the region to us and nothing.god damn microsoft always messes up
  • zajebali su nas zemljak sa ovim i to dobro
  • Well I downloaded Facebook from the store but it won't open. Dominican Republic.
  • I m unable 2 access windows phone store. I m from india
  • Store not working for United Arab Emirates (UAE)...and why did they splitted Musics+Videos to music alon and video alone...this is so bad ide  
  • I don't like the idea either but some people wanted it so now they have it...
  • Store not working for me neither....eastern Europe
  • Is it down just because we all set are regions to US and then tried to connect to the US store from our own store, or is it down for everyone with the right region settings? Not working for me in the UK with US region settings on.
  • Store not working in Greece (lumia 920 with 8.1)
  • I'm from Serbia guys, store doesn't work here either.
    Hope Microsoft will be quick on resolving these issues, cuz i can't use maps or drive before updating em...
  • ... Holland ..
  • People treating this Preview as an official update is why Microsoft should tell us to piss off next time. Really ashamed of the quality of our readers today.
  • Ru mad. We are here so that we can. Inform microsoft by giving our feedback. This will help them to fix it. It will create more attention to them and they will work on it immediately. We aren't whining here
  • It is a preview build for developers. Sure, it's nice to have testers but that is what we are, testing an unfinished product. We already know Cortana will work outside the states so I really don't know why everyone here is whining.. Oh and they blamed her for the store not being accessible too. We don't deserve this stuff.
  • I have a L920 with WP 8.0. I didn't change any settings, which means my market is set to Spain. I can't access the market for a few hours now. This is not about being developers and people whinning because of Cortana stuff. I've got nothing to do with Dev Preview and I've got problems entering the market. THAT is what's important here.
  • Exactly, it's better that these sort of back end issues are found and dealt with now than when 8.1 is finally released, we aren't complaining and we know it's a developer preview.
  • Working just fine here in the Dominican Republic.
  • Windows Phone Store still down here in Czech Republic, about 3 hours ... :-(
  • No Store in Sweden
  • France is down too ^^
  • Turn off " use my location " in store setting, it will work. I think store check our location on matching with regional setting, if it not same , not working properly.
  • I turned it off, but it still isn't working.
  • down in Ukraine  
  • I had some issues installing apps (wp8.1 USA) buy I tried a few times and after going between a few shops it started working.
  • Store down in the UK...
  • Down in France
  • Mine is fine o/
  • Not available in Germany...
  • Windows Marketplace? That was a while ago Michael :)
  • Not working in Denmark!!!
  • Hungary is down.
  • Now that really work!!
  • In India store is nt opening
  • No Store, The Netherlands
  • Hi IM in UK. Belfast. EE no store working now. And three no store working. I updated today. Unsure what to do here. Can anyone help please???
  • Not working in Finland.. MS going US only again.. The strategy that will give the victory over the other mobile OS...
  • And we are back up again :)
  • This is what happens when Rovio brings Bad Piggies to a new platform.
  • Just when I needed this game the most...
  • I was able to access the store again after changing back my region from USA to Philippines. But im unable to use cortana
  • Doesn't work in Latvia.
  • Down in Lebanon
  • Still down in the UK
  • down in Portugal... and why the fu..k word flow is not in portuguese???? there's about 200 million people speaking it...
  • Down in India as I reported to u guys
  • Windows phone 8.1 update release in India for preview devolopers.....
  • Rocking 8.1 on my Lumia 925. And yeah, Store is down in Maldives as well.
  • Guys! Store is working now! At least in India!
  • I think the store is slowly coming back up. I can now install apps saved in my SD. and i can search the store finally.
  • i'll take that back. it's not working again.
  • Store is nt working what will i do
  • Did you change location for enabling cortana??
  • Austria vienna lumia 620 lumia 920 wp8.1 still Problem with store...
  • Store down in Portugal.
    No Cortana (as expected).
    No swipe in Portuguese, and don't tell me to change to US cause I'll not be typing in English to my Portuguese friends. It's just retarded.
    Rest is pretty awesome!
  • Fix it please Microsoft please,I want to download new games and apps on sd card. There is a error in Belgium
  • nischal i'm having to problems in belgium. i tried resetting, hard restting, resetting to us, its a general problem it will be fixed the next days ;) kind regards
  • Down in Pakistan
  • Heey guys, even here in the UAE store not working, and actulli most apps are acting up that need Microsoft account. Posted via the WPC App for Android!
  • And the good news is that the store is working even when though i changed my region from USA to India!!
  • Also down in Switzerland...
  • Albania is down too ...
  • Saudi Arabia. Can't access the store.
  • I'm having trouble with Cortana
  • Store is down currently in India, but updates are working - updating to .166 now
  • Looking at all the regions that are down I think we can say that Europe and Asia, sorry if the misses regions out, are down. Just reply with your region to this post ;-)
  • Spain is down using USA region for Cortana
  • Not working for me. Sweden :(
  • Macedonia down... But WP8.1 works great on L1020! :)
  • In Italy no access to Store  
  • Greece is down....no store unfortunately.
  • Someone should lose their bonuses for this mess. Doesn't MS have any redundancy systems in place when things crash? This has been quite an exteded downtime now, and still no word from MS other than service might be down.  
  • seems not. MS really do not care about EU and asian markets. if you're not USA you can get lost in thier view. anyone who douts this just look at the way they treated Xbox One customers who arent US based with pricing and the lack of key kinect fetuers. Bing outside of the US is a shadow of its true self (no idea why tho). and now thier key feature for windows phone is not allowed outside the US (even in english speaking countries). MS products are amazing but if you're outside the US then you're getting shafted constantly, even tho the windows phone markets in EU and asia are making MS way more money beucase we acutally by the damn things.
  • I have to agree.
  • Bulgaria is down also
  • UK store down also
  • UK here to. Did you update today?
  • I did, store broken. Though store doesn't work on WP 8 either
  • Down in UK :P (lumia 520) what I find annoying is the fact that I changed my region to US region... And still not got Cortana :/
  • You need to change the language too (and make sure the US variant of English is on top of the list!).
  • yes its not working for me after updating my lumia 1520 in India...store is not at all opening for me.....bad bad bad
  • I had problems here in the US about two hours ago, but it is working now.
  • Cortana is the biggest feature on 8.1 thats why we get mad european users
  • Store is down in Finland :/
  • Perkele!
  • Not working in ROMANIA
  • Asgard down! Blasphemy!
  • YEAH,here in Italy the app store doesn't work,seems that every time there is a magior update on the OS the app store drops,thats Microsoft ! 
  • Market down, Czech republic. Europe
  • So... Well.. This is awkward... But thanks for the non-credit after sending this to Daniel...
  • I'm sure NO ONE ELSE AT ALL sent it in and that there is NO CHANCE WHATSOEVER that anyone sent it in before you, or that ANYONE from the WPCentral team noticed all by themselves. It's absolutely disgraceful that you weren't given credit in this story, seeing as you were the only one to notice the store being down. I'm going on hunger strike in support of you.
  • Rofl xD
  • The bottom line under the announcement in the picture they used (containing "Activesync Desktop Pass-through") is specific to the search I was doing on the store NOT the main page.   So yes, it is for sure a link that no one else sent.  Unless some one else was searching for passthrough internet connection and came across that EXACT forum page as well? This page is about the announcement on the community page, not the outage.  I'm sure a lot of people sent, "hey this is out". How's the hunger strike going?  It's been 45 minutes.. Probably the longest you've been without a pizza pocket.  Better go throw something in the microwave..
  • Looks as though MS has a couple of Service Issues within Office 365 as well, at the moment, all seem to be connectivity based as well (Exchange and Yammer), which should be in different DC's ones in the States and the other is across the Distributed Data Centres...   
  • Working fine in Brazil - L720.
  • Not working in India
  • Now working in India....
  • Macedonia down :(. Come on MS, bring some Azure juice to Europe
  • Store is not working in the UK
  • Slovakia is down
  • I can't connect to store either! From London, UK
  • Down in Iceland in most cases
  • not able to connect to store in Greece....
  • Guys check now ... Issue is solved at least for India
  • How we can solve it
  • No its not..not in the northern region
  • Store down in Greece.
  • Serbia down...  :/  
  • yep, Germany
  • China
  • Im from India and im not able to open store. What should I do?? Please help. Why is this happening to India??
  • The store isn't working from MSFT end, nothing you can do. Will have to wait for them to have it running again
  • It's fine in Australia.
  • Sometimes works sometimes doesn't in Turkey. And now it's down
  • Netherlands down
  • still down in UK
  • Phililpines down
  • German region definitely seams affected. I had the Dev Preview installed and just two apps wouldn't download, and also the US region switch for accessing Cortana wouldn't work, so I decided to make a hard reset ... which resultet in the same phone language (German, as there is no US language option on the 8X) and a freshly resetted phone without apps. Oh what a day (it could have been)!
  • down in Romania  
  • UK store not working still
  • UK store is now working and yes I am rocking Cortana
  • i think everybody want here maps+!  
  • Can anyone help me with cortana! She keeps saying I can't connect right now! Flubber! It worked this morning.
  • I cant understand why its taking Microsoft so long to fix? Why havent they put up an ETA so it doesnt keep people dangling.
  • Yep, but not suprised.
  • Windows Phone Store unavailable in Serbia..  
  • didnt affect on Finland... using Nokia 1020 with Windows phone 8.0
  • Croatia - Store not working :(
  • Store is down in Romania too :(
  • Store is down in Kenya too..Changed my region to India and works like charm. Downloading the 2nd update now. Cheers
  • In indonesian too unvailable
  • come on microsoft your spoiling update day  
  • I can access the store like usual but I can't download any think -Finland
  • Store is still not working in India, this is a pretty long outage from MSFT
  • Croatia is don too..btw windows 8.1 is working flawlessly on Lumia 520
  • Guys does anyone have problems with sound?....i have no sounds and the bar that suppose to show up when You press volume up/down button disappeared
  • Samsung ativ s ,wp8.1 preview and some tweaks from xda? Any suggestions?
  • Store is down in UK too. I updated on my Lumia 1520 all is fine except the store is down and Gmail won't set up either but that is no biggie. Overall I would say the update is great
  • You all know this is a developer release right? So how's about we all relax until 8.1 is official. Posted via the WPC App for Android!
  • It's final... Just waiting for Nokia to release their firmware.
  • The Developer Preview is the final version of Windows Phone 8.1. They might push some little tweaks to it until offcial release. Anyways, the Store shouldn't be affected by the OS though. Even WP 8.0 devices seem to be unable to connect...
  • My comment was more geared towards those complaining about the lack of cortana and a few other things we won't see until this thing is pushed worldwide ota. But yeah, the store should have anything to do with 8.1. Posted via the WPC App for Android!
  • I´ve only got WP8.0 device in Spain and can´t access the market. It´s not just about WP 8.1 Dev Preview.
  • @Barry Weston You should read my posts accurately. I said
    Anyways, the Store shouldn't be affected by the OS though.
    I wouldn't deny that the Store has something to do with 8.1, as it can be accessed by the OS. But it's not like the Developer Preview is causing the shutdown of the Store in large parts of Europe and Asia, as it (the Store) runs on a number of servers. The only possible problem on the client's side could be a bug that is shipped with 8.1 yet this problem affects 8.0 users as well, so it is more likely that the Microsoft servers have some issues. EDIT: And again, read carefully. Because I actually agree with you. WP 8.1 might be finished, but the handsets still don't run the (more) compatible Firmwares (e.g. "Cyan" for Lumia line) and some little OS tweaks might still be pushed on to the devices until final release, thus Cortana and other things are still to be enhanced.
  • WP store unavailable in Belgium. Running 8.1 and loving the swipe
  • Down in Serbia...
  • Netherlands
  • Fryslân is down
  • Still down in Ireland. This is quite a long outage with no ETA. Disappointing but hopefully its sorted overnight.
  • Still.Down in UK. What a joke. Microsoft probably hit by heartbeat bug lol
  • Down in Bulgaria. 8.1 is awesome tho.
  • Still doesn't work in Spain. US and Spain regions
  • I can confirm, that the store is down in Romania
  • the funny part, i made a full hard reset due to the cortana bug with bing searches instead of answering, and i wanted to start from a blank and skipped to restore my backed up system. now, without store, i stucked with the stock apps for hours. :DDDDD at least, i made a friendship w/ cortana in this period <3
  • Czech Republic - store out od order too... :)
  • Wp store working in India...!!
  • Wp store working in India...
  • Still after 4 hours can't use store in Pakistan......
  • Belgium locked out
  • Loving the update. There I said it.
  • OK, just got this on the Admin Portal, it may be related to the store issues: This is for O365 so may be unrelated: Closure Summary: Investigation determined that a limited portion of the networking infrastructure went into a non-responsive state. Microsoft engineers replaced the faulty hardware to restore service. The issue was successfully fixed on Monday, April 14, 2014 at 7:45 PM UTC. 
  • Store still unavailable
  • Yup, I can't get to access Windows phone store in my region. I've changed it to US
  • Also down in Montenegro, Lumia 920, WP8.1
  • Still down in Bulgaria :(
  • THE WHOLE WORLD IS DOWN  :o
  • Holy Shit, did someone divide by zero?
  • Problems with store. Italy
  • Also down in Greece.
  • Ive got no marketplace in the UK
    Cant get cortana to work either :(
  • Still not working in the UK, HTC 8X
  • Seems faster
  • Still seems to be down although some apps are downloading...
  • Still down in the UK, Belfast. Damn marketplace :-/
  • Finally! They made Windows Phone Store US only feature, like Cortana and most of the Bing features. <3 :-)
  • Down in Portugal too
  • Store stil down here...Nigeria
  • In UK and failed to connect to store all afternoon (last 6 hours). Updated Lumia 920 to Developer Preview of WP8.1, which is great, but this requires reinstallation of Nokia Here Drive+, which is now not possible. Hope this is working in the morning as I have a drive to do! Also needed to do a now regular update of MyFitnessPal app, which needs a reinstall every few days...no luck. I guess it's all the demand for the Developer Preview app that's killed their servers. Don't damage your reputation, Microsoft - people forgive Apple/Google for these types of outages, but you can't get away with it!
  • So, watta hell happened?! All the people changing region crashed the store?!
  • Doesn't work in the Philippines also
  • Denmark.. Still broken
  • Greece is down! Not working on samsung ativ s
  • Store not working in Serbia. It keeps loading and then a notification pops-up from the top of the screen saying "Can't connect". Also, did anyone experienced some issues with 6tag after the 8.1 update? I have a paid version of 6tag which now appears to be the simple free one with adds in it... Since the store is not working, what should I do? If anyone had same issues with paid apps, please inform. :)
  • Pozdrav, brate.
    The same issue I have been occured for several apps that had been purchased before I updated to WP8.1
    Feel free to make a "payment" again since you will not be charged because purchases are linked along with Windows account...
    Btw, I was told about this about my Battery Status Pro app  - I sent an email today saying I've got an issue with paid app...and they replied to redo a purchase, but it will be cost-free.
    But, since Store is still down...I have not been able to restore any of my installed apps yet.
    Srećno  
  • Poz brate srbine! Yes, I'm quite familiar wht the procedure when it comes to already purchased apps. You just have to "buy" them again - literally reinstal them. I visited Rudy's twitter profile, it seems that most of the 6tag users experienced the same issue. Rudy advised paid users that the issue will sort itself out when the MS fix the store, also the phone does not recognises the app as a purchased one since the store is down. Srecno takodje. :)
  • I foolishly did a factory reset after installing the preview and now I've a phone with no apps and an ever increasing number of pending downloads    I've just checked the store on my lasses Nokia 820 which we didn't update and the UK store is down on that at well 
  • Down in Nigeria. Been checking for over 3 hours now...
  • Odd that I am on US store but down as well.
  • All these people changing region for Cortana crashed the store :-)
  • Yeah, I'm in England and it's crashed here
  • Indonesians down too...
  • Store still unavailable in Germany..
  • I think, this is why store is down: Everyone who downloaded the new WP 8.1 update changed region to US to try out Cortana, and we even have a post dedicated to it here on WPC. This made the US store hitting too much traffic from countries outside US. So, maybe Microsoft just blocked access to US store from outside, or they hit by too much traffic (they should be prepared for this), and are trying to wait it out so the load is back to normal. I hope they fix the issue soon, so we can enjoy some 8.1 goodness :) // chall3ng3r //
  • I'm still in WP8, the store is working fine for me, is this problem happening only with users who updated their phones?
    Ps. I'm living in Morocco, Africa
  • still down in Spain! :(
  • in Portugal is down for 8.0 and 8.1 tested in a 520 and an 820... (so its not an update problem)
  • Store down in UK.
  • Still down in Switzerland, I was very excited about getting the update only to have that enjoyment frozen to a stand still over this outage. Stupid me, also did a wipe so none of my apps that were installed before are there. Especially the Nokia camera app, stuck with the horrible default app for the time being. Everything else seems to run, good update so far defiantly nothing game changing, just playing catchup to Android. They still need to change the way multitasking works, missing brightness controls in the pull down, still missing some basic media codecs, Office app needs the ability to change the layout, fonts and such, list is long so I'll leave it with, waiting for W9M.
  • Store is down for the Philippines too.
  • Indonesia Jakarta cant connect to the store aswell.. I mean we have great English to you know, so please activate cortana for the whole globe.
  • Hallelujah, Store is back up in the UK.
  • It is indeed but downloading doesn't work.
  • Store is not working in India..
  • its back (Hungary with US region setting) - but the connection speeds are slow as hell
  • Not surprised considering the amount of people wanting to download apps
  • Not too bad for a new keyboard
  • Works now. But sometimes it shows the same error but I can download apps now :)
    PH :)
  • The Chilean market or store works without problems in both platforms. Windows phone 7.8 and 8 (already waiting that my lazy operator remember that sold a Lumia 820)
  • Has anyone had the error "phone up to date,last check about two months ago" and is it possibly related to the store being down?
  • Singapore is down
  • In Portugal still down, and now im using US version and is the same. I think we need some feedback from MS.
  • Store is down in Nigeria here :(
  • Its been over 7 hours and the store is still down. Hmmm, this does not look good at all.
  • UK still down. Longest outage in ages
  • Store is working again in Germany
  • Store down in UK since 8 hours now!!
  • Now finally back in Ireland !
  • Down in Malaysia.
  • Here in the Philippines MS store been on and off.
  • you guys wanna say that ..on non-US HTC devices, is no way to set english(US) ?? if that is true...i have to trow away 3 phones....i think i willtake that idiot Apple device from conservation.....Ms started to piss me off
  • Also here in the philippines :'(
  • Its back up! Lumia 920 UK EE
  • Only just though, 90% of my apps fail to download!!!
  • I don't get it man!! I am all set, I have US English as language.. And USA as reagon, but still have no cortana!!!
  • It is not available in Algeria neither!! Weird!!
  • Down in NL too
  • Hai...I'm from Malaysia...Why I can't update from WP8 to WP8.1 & there have some problem to download at store...
  • Store in Sweden have beem down for more than 12 hours now.
  • Asian markets were also down. I'm in Singapore and my friends in China were also experiencing store issues. But now the store has been restored
  • It's sort of up in the UK, but 90% of my apps either can't download or download but won't install presumably due to CRC check issues with the server.
  • Working again in India!
  • Store is working now in Germany. Windows Phone 8.1 rocks :)
  • It's working in Sweden now.
  • Malaysia is down as well.
  • Working back in Viet Nam
  • Store is not opening in India
  • India l920 same error
  • It's been down for over 12 hours now. No fixes or work-around. And to think this was just a Dev Preview, not a 100% global roll-out. Disgraceful, really...
  • Now the store Opens pretty perfectly, shows apps and Details but its a looodd Slow ... Even the Xbox music app is a lod slow i think zune was the best among all the music apps designd by microsoft
  • +1020 Asian can't access wp store, what to do?
  • I cannot get to the Store from Northern California but my error code is (80072f8f).
  • Store works fine now in Croatia.
  • I fixed it. Time and date were off on my 920.
  • UK store is back up. I am rocking Cortana with my region set as US
  • Store now working again Italy too..it seem there are still some glitches here and there, not 100% stable though is lear they are addressing the problem. Cortana and all WP8.1 is a really solid update, somehow even beyond my expectations. What'a amazing is how Microsoft managed to squeeze so much into the OS withut making it more complex..awesome!
  • Store still not working in UK
  • Store down in Slovakia
  • My market didn't work on my Nokia Lumia 800 yesterday in Sweden but now it works! :D
  • UK store still not up this morning, that's some major downtime
  • Works in Denmark now ;), but not word slide:/
  • In US region it asks me for a family account. What should I do
  • in India facing the same problem....
  • German Store is up again for me ... somehow: some apps are missing (e. g. Board Express/Pro) and I get an exeption error when trying to viwl My Apps.
  • Store opening but glitchy. Wont get me details of updated apps. India.
  • So much hating? It is a developer preview it hasn't finished yet so shut up! The next supports will come but not in this kind of Beta if it is so bad why did you want to download it?
  • This isn't a "beta", it's near final code that will probably get some QFEs and then it's just manufacturer firmware.
  • It's back up in the UK. Not sure if this is a knock on effect but Highlights in the Games Hub doesn't refresh properly.
  • The whole world seems to be down...but mine is working on wp7.8 India
  • I'm still having WP8.0 and there is no problem with the store. Is this happening to only those who updated their phones? Ps. My region is Morocco, Africa.
  • Being in India..i updated my phone to 8.1 preview...
    While I did find it great..some features aren't working as expected..they are..
    -Music player and Videos missing
    -Unable to install apps from the Store
    -Unable to update apps like Here Maps..Here Drive+,Zomato
    -Unable to open Battery Saver
    Does anyone have fixes for these issues pls?:(
  • In US region it asks me for a family account. What should I do
  • In central Oregon , weather apps not auto updating and can't D/L anything from the store.