Today is a big day for the Windows Phone team at Microsoft, but a partial outage of the Windows Phone Store is raining down on the parade for some. If you are able to access store, than you are in excellent position, as some users are receiving the generic “unable to reach store” notice - error code 805a01f7.
Microsoft has released an announcement on their Microsoft Support Community website noting that the “Windows Phone Marketplace [is] Unavailable in Some Regions”, and that “customers in some markets may be unable to access the Windows phone Store”.
We are currently unable to confirm all regions being affected, but it seems a majority of reports are originating from users in European and Indian markets. Users in the United States currently appear to be unaffected.
Stay tuned to Windows Phone Central for the latest news on the release of the Windows Phone 8.1 Preview for Developers.
Are you having problems with the Windows Marketplace – what region are you in?
Thanks, jldirks and AnkitDutta7, for the tips!
Reader comments
Service Alert - Windows Phone Store unavailable in some regions
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In central Oregon , weather apps not auto updating and can't D/L anything from the store.
In US region it asks me for a family account. What should I do
Being in India..i updated my phone to 8.1 preview...
While I did find it great..some features aren't working as expected..they are..
-Music player and Videos missing
-Unable to install apps from the Store
-Unable to update apps like Here Maps..Here Drive+,Zomato
-Unable to open Battery Saver
Does anyone have fixes for these issues pls?:(
I'm still having WP8.0 and there is no problem with the store. Is this happening to only those who updated their phones? Ps. My region is Morocco, Africa.
The whole world seems to be down...but mine is working on wp7.8 India
It's back up in the UK. Not sure if this is a knock on effect but Highlights in the Games Hub doesn't refresh properly.
So much hating? It is a developer preview it hasn't finished yet so shut up! The next supports will come but not in this kind of Beta if it is so bad why did you want to download it?
This isn't a "beta", it's near final code that will probably get some QFEs and then it's just manufacturer firmware.
Store opening but glitchy. Wont get me details of updated apps. India.
German Store is up again for me ... somehow: some apps are missing (e. g. Board Express/Pro) and I get an exeption error when trying to viwl My Apps.
in India facing the same problem....
In US region it asks me for a family account. What should I do
Works in Denmark now ;), but not word slide:/
UK store still not up this morning, that's some major downtime
My market didn't work on my Nokia Lumia 800 yesterday in Sweden but now it works! :D
Store down in Slovakia
Store still not working in UK
Store now working again Italy too..it seem there are still some glitches here and there, not 100% stable though is lear they are addressing the problem. Cortana and all WP8.1 is a really solid update, somehow even beyond my expectations. What'a amazing is how Microsoft managed to squeeze so much into the OS withut making it more complex..awesome!
UK store is back up. I am rocking Cortana with my region set as US
I fixed it. Time and date were off on my 920.
Store works fine now in Croatia.
I cannot get to the Store from Northern California but my error code is (80072f8f).
+1020 Asian can't access wp store, what to do?
Now the store Opens pretty perfectly, shows apps and Details but its a looodd Slow ... Even the Xbox music app is a lod slow i think zune was the best among all the music apps designd by microsoft
It's been down for over 12 hours now. No fixes or work-around. And to think this was just a Dev Preview, not a 100% global roll-out. Disgraceful, really...
India l920 same error
Store is not opening in India
Working back in Viet Nam
Malaysia is down as well.
It's working in Sweden now.
Store is working now in Germany. Windows Phone 8.1 rocks :)
Working again in India!
It's sort of up in the UK, but 90% of my apps either can't download or download but won't install presumably due to CRC check issues with the server.
Asian markets were also down. I'm in Singapore and my friends in China were also experiencing store issues. But now the store has been restored
Store in Sweden have beem down for more than 12 hours now.
Hai...I'm from Malaysia...Why I can't update from WP8 to WP8.1 & there have some problem to download at store...
Down in NL too
It is not available in Algeria neither!! Weird!!
I don't get it man!! I am all set, I have US English as language.. And USA as reagon, but still have no cortana!!!
Its back up! Lumia 920 UK EE
Only just though, 90% of my apps fail to download!!!
Also here in the philippines :'(
you guys wanna say that ..on non-US HTC devices, is no way to set english(US) ??
if that is true...i have to trow away 3 phones....i think i willtake that idiot Apple device from conservation.....Ms started to piss me off
Here in the Philippines MS store been on and off.
Down in Malaysia.
Now finally back in Ireland !
Store down in UK since 8 hours now!!
Store is working again in Germany
UK still down. Longest outage in ages
Its been over 7 hours and the store is still down. Hmmm, this does not look good at all.
Store is down in Nigeria here :(
In Portugal still down, and now im using US version and is the same. I think we need some feedback from MS.
Singapore is down
Has anyone had the error "phone up to date,last check about two months ago" and is it possibly related to the store being down?
The Chilean market or store works without problems in both platforms. Windows phone 7.8 and 8 (already waiting that my lazy operator remember that sold a Lumia 820)
Works now. But sometimes it shows the same error but I can download apps now :)
PH :)
Not too bad for a new keyboard
its back (Hungary with US region setting) - but the connection speeds are slow as hell
Not surprised considering the amount of people wanting to download apps
Store is not working in India..
Hallelujah, Store is back up in the UK.
It is indeed but downloading doesn't work.
Indonesia Jakarta cant connect to the store aswell.. I mean we have great English to you know, so please activate cortana for the whole globe.
Store is down for the Philippines too.
Still down in Switzerland, I was very excited about getting the update only to have that enjoyment frozen to a stand still over this outage. Stupid me, also did a wipe so none of my apps that were installed before are there. Especially the Nokia camera app, stuck with the horrible default app for the time being. Everything else seems to run, good update so far defiantly nothing game changing, just playing catchup to Android. They still need to change the way multitasking works, missing brightness controls in the pull down, still missing some basic media codecs, Office app needs the ability to change the layout, fonts and such, list is long so I'll leave it with, waiting for W9M.
Store down in UK.
in Portugal is down for 8.0 and 8.1 tested in a 520 and an 820... (so its not an update problem)
still down in Spain! :(
I'm still in WP8, the store is working fine for me, is this problem happening only with users who updated their phones?
Ps. I'm living in Morocco, Africa
I think, this is why store is down:
Everyone who downloaded the new WP 8.1 update changed region to US to try out Cortana, and we even have a post dedicated to it here on WPC. This made the US store hitting too much traffic from countries outside US.
So, maybe Microsoft just blocked access to US store from outside, or they hit by too much traffic (they should be prepared for this), and are trying to wait it out so the load is back to normal.
I hope they fix the issue soon, so we can enjoy some 8.1 goodness :)
// chall3ng3r //
Store still unavailable in Germany..
Indonesians down too...
Yeah, I'm in England and it's crashed here
All these people changing region for Cortana crashed the store :-)
Odd that I am on US store but down as well.
Down in Nigeria. Been checking for over 3 hours now...
I foolishly did a factory reset after installing the preview and now I've a phone with no apps and an ever increasing number of pending downloads
I've just checked the store on my lasses Nokia 820 which we didn't update and the UK store is down on that at well
Store not working in Serbia. It keeps loading and then a notification pops-up from the top of the screen saying "Can't connect".
Also, did anyone experienced some issues with 6tag after the 8.1 update? I have a paid version of 6tag which now appears to be the simple free one with adds in it... Since the store is not working, what should I do? If anyone had same issues with paid apps, please inform. :)
Pozdrav, brate.
The same issue I have been occured for several apps that had been purchased before I updated to WP8.1
Feel free to make a "payment" again since you will not be charged because purchases are linked along with Windows account...
Btw, I was told about this about my Battery Status Pro app - I sent an email today saying I've got an issue with paid app...and they replied to redo a purchase, but it will be cost-free.
But, since Store is still down...I have not been able to restore any of my installed apps yet.
Srećno
Poz brate srbine!
Yes, I'm quite familiar wht the procedure when it comes to already purchased apps. You just have to "buy" them again - literally reinstal them.
I visited Rudy's twitter profile, it seems that most of the 6tag users experienced the same issue. Rudy advised paid users that the issue will sort itself out when the MS fix the store, also the phone does not recognises the app as a purchased one since the store is down.
Srecno takodje. :)
Greece is down! Not working on samsung ativ s
Denmark.. Still broken
Doesn't work in the Philippines also
So, watta hell happened?! All the people changing region crashed the store?!
In UK and failed to connect to store all afternoon (last 6 hours). Updated Lumia 920 to Developer Preview of WP8.1, which is great, but this requires reinstallation of Nokia Here Drive+, which is now not possible.
Hope this is working in the morning as I have a drive to do! Also needed to do a now regular update of MyFitnessPal app, which needs a reinstall every few days...no luck.
I guess it's all the demand for the Developer Preview app that's killed their servers. Don't damage your reputation, Microsoft - people forgive Apple/Google for these types of outages, but you can't get away with it!
Store stil down here...Nigeria
Down in Portugal too
Finally! They made Windows Phone Store US only feature, like Cortana and most of the Bing features. <3
:-)
Still down in the UK, Belfast. Damn marketplace :-/
Still seems to be down although some apps are downloading...
Seems faster
Still not working in the UK, HTC 8X
Ive got no marketplace in the UK
Cant get cortana to work either :(
Also down in Greece.
Problems with store. Italy
THE WHOLE WORLD IS DOWN :o
Holy Shit, did someone divide by zero?
Still down in Bulgaria :(
Also down in Montenegro,
Lumia 920, WP8.1
Yup, I can't get to access Windows phone store in my region. I've changed it to US
Store still unavailable
OK, just got this on the Admin Portal, it may be related to the store issues:
This is for O365 so may be unrelated:
Closure Summary: Investigation determined that a limited portion of the networking infrastructure went into a non-responsive state. Microsoft engineers replaced the faulty hardware to restore service. The issue was successfully fixed on Monday, April 14, 2014 at 7:45 PM UTC.
Loving the update. There I said it.
Belgium locked out
Still after 4 hours can't use store in Pakistan......
Wp store working in India...
Wp store working in India...!!
Czech Republic - store out od order too... :)
the funny part, i made a full hard reset due to the cortana bug with bing searches instead of answering, and i wanted to start from a blank and skipped to restore my backed up system. now, without store, i stucked with the stock apps for hours. :DDDDD
at least, i made a friendship w/ cortana in this period <3
I can confirm, that the store is down in Romania
Still doesn't work in Spain. US and Spain regions
Down in Bulgaria. 8.1 is awesome tho.
Still.Down in UK. What a joke. Microsoft probably hit by heartbeat bug lol
Still down in Ireland. This is quite a long outage with no ETA. Disappointing but hopefully its sorted overnight.
Fryslân is down
Netherlands
Down in Serbia...
WP store unavailable in Belgium. Running 8.1 and loving the swipe
You all know this is a developer release right? So how's about we all relax until 8.1 is official.
Posted via the WPC App for Android!
It's final... Just waiting for Nokia to release their firmware.
The Developer Preview is the final version of Windows Phone 8.1. They might push some little tweaks to it until offcial release. Anyways, the Store shouldn't be affected by the OS though. Even WP 8.0 devices seem to be unable to connect...
My comment was more geared towards those complaining about the lack of cortana and a few other things we won't see until this thing is pushed worldwide ota.
But yeah, the store should have anything to do with 8.1.
Posted via the WPC App for Android!
I´ve only got WP8.0 device in Spain and can´t access the market. It´s not just about WP 8.1 Dev Preview.
@Barry Weston
You should read my posts accurately. I said
I wouldn't deny that the Store has something to do with 8.1, as it can be accessed by the OS. But it's not like the Developer Preview is causing the shutdown of the Store in large parts of Europe and Asia, as it (the Store) runs on a number of servers. The only possible problem on the client's side could be a bug that is shipped with 8.1 yet this problem affects 8.0 users as well, so it is more likely that the Microsoft servers have some issues.
EDIT: And again, read carefully. Because I actually agree with you. WP 8.1 might be finished, but the handsets still don't run the (more) compatible Firmwares (e.g. "Cyan" for Lumia line) and some little OS tweaks might still be pushed on to the devices until final release, thus Cortana and other things are still to be enhanced.
Store is down in UK too. I updated on my Lumia 1520 all is fine except the store is down and Gmail won't set up either but that is no biggie. Overall I would say the update is great
Guys does anyone have problems with sound?....i have no sounds and the bar that suppose to show up when You press volume up/down button disappeared
Samsung ativ s ,wp8.1 preview and some tweaks from xda? Any suggestions?
Croatia is don too..btw windows 8.1 is working flawlessly on Lumia 520
Store is still not working in India, this is a pretty long outage from MSFT
I can access the store like usual but I can't download any think -Finland
come on microsoft your spoiling update day
In indonesian too unvailable
Store is down in Kenya too..Changed my region to India and works like charm. Downloading the 2nd update now. Cheers
Store is down in Romania too :(
Croatia - Store not working :(
didnt affect on Finland... using Nokia 1020 with Windows phone 8.0
Windows Phone Store unavailable in Serbia..
I cant understand why its taking Microsoft so long to fix? Why havent they put up an ETA so it doesnt keep people dangling.
Yep, but not suprised.
Can anyone help me with cortana! She keeps saying I can't connect right now! Flubber! It worked this morning.
i think everybody want here maps+!
UK store not working still
UK store is now working and yes I am rocking Cortana
down in Romania
German region definitely seams affected. I had the Dev Preview installed and just two apps wouldn't download, and also the US region switch for accessing Cortana wouldn't work, so I decided to make a hard reset ... which resultet in the same phone language (German, as there is no US language option on the 8X) and a freshly resetted phone without apps. Oh what a day (it could have been)!
Phililpines down
still down in UK
Netherlands down
Sometimes works sometimes doesn't in Turkey. And now it's down
It's fine in Australia.
Im from India and im not able to open store. What should I do?? Please help. Why is this happening to India??
The store isn't working from MSFT end, nothing you can do. Will have to wait for them to have it running again
China
yep, Germany
Serbia down... :/
Store down in Greece.
Guys check now ... Issue is solved at least for India
How we can solve it
No its not..not in the northern region
not able to connect to store in Greece....
Down in Iceland in most cases
I can't connect to store either! From London, UK
Slovakia is down
Store is not working in the UK
Macedonia down :(. Come on MS, bring some Azure juice to Europe
Not working in India
Now working in India....
Working fine in Brazil - L720.
Looks as though MS has a couple of Service Issues within Office 365 as well, at the moment, all seem to be connectivity based as well (Exchange and Yammer), which should be in different DC's ones in the States and the other is across the Distributed Data Centres...
So... Well.. This is awkward... But thanks for the non-credit after sending this to Daniel...
I'm sure NO ONE ELSE AT ALL sent it in and that there is NO CHANCE WHATSOEVER that anyone sent it in before you, or that ANYONE from the WPCentral team noticed all by themselves.
It's absolutely disgraceful that you weren't given credit in this story, seeing as you were the only one to notice the store being down.
I'm going on hunger strike in support of you.
Rofl xD
The bottom line under the announcement in the picture they used (containing "Activesync Desktop Pass-through") is specific to the search I was doing on the store NOT the main page.
So yes, it is for sure a link that no one else sent. Unless some one else was searching for passthrough internet connection and came across that EXACT forum page as well?
This page is about the announcement on the community page, not the outage. I'm sure a lot of people sent, "hey this is out".
How's the hunger strike going? It's been 45 minutes.. Probably the longest you've been without a pizza pocket. Better go throw something in the microwave..
Market down, Czech republic. Europe
YEAH,here in Italy the app store doesn't work,seems that every time there is a magior update on the OS the app store drops,thats Microsoft !
Asgard down! Blasphemy!
Not working in ROMANIA
Store is down in Finland :/
Perkele!
Cortana is the biggest feature on 8.1 thats why we get mad european users
I had problems here in the US about two hours ago, but it is working now.
yes its not working for me after updating my lumia 1520 in India...store is not at all opening for me.....bad bad bad
Down in UK :P (lumia 520) what I find annoying is the fact that I changed my region to US region... And still not got Cortana :/
You need to change the language too (and make sure the US variant of English is on top of the list!).
UK store down also
UK here to. Did you update today?
I did, store broken. Though store doesn't work on WP 8 either
Bulgaria is down also
Someone should lose their bonuses for this mess. Doesn't MS have any redundancy systems in place when things crash?
This has been quite an exteded downtime now, and still no word from MS other than service might be down.
seems not. MS really do not care about EU and asian markets. if you're not USA you can get lost in thier view. anyone who douts this just look at the way they treated Xbox One customers who arent US based with pricing and the lack of key kinect fetuers. Bing outside of the US is a shadow of its true self (no idea why tho). and now thier key feature for windows phone is not allowed outside the US (even in english speaking countries). MS products are amazing but if you're outside the US then you're getting shafted constantly, even tho the windows phone markets in EU and asia are making MS way more money beucase we acutally by the damn things.
I have to agree.
Greece is down....no store unfortunately.
In Italy no access to Store
Macedonia down...
But WP8.1 works great on L1020! :)
Not working for me. Sweden :(
Spain is down using USA region for Cortana
Looking at all the regions that are down I think we can say that Europe and Asia, sorry if the misses regions out, are down. Just reply with your region to this post ;-)
Store is down currently in India, but updates are working - updating to .166 now
I'm having trouble with Cortana
Saudi Arabia. Can't access the store.
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