Artificial Insufficient: Several Microsoft Copilot Pro subscribers report performance issues despite promised 'priority access' during peak times

Windows 11 Copilot
(Image credit: Windows Central)

What you need to know

  • A week after Microsoft unveiled its new paid subscription for Microsoft Copilot, several users raised concerns on social media, citing performance issues and slow load times.
  • Microsoft's Windows lead, Mikhail Parakhin, ruled out the possibility of the issue being Server-related and pointed fingers at Microsoft's Edge's Efficiency Mode.
  • Another user indicated that the issue persisted despite not having Efficiency Mode enabled and that restarting the browser seemingly fixed the issue.
  • The Copilot Pro subscription promises faster performance and an enhanced user experience, alongside priority access to the GPT-4 Turbo model, even during peak times.

Microsoft unveiled a new subscription for its AI-powered assistant, Copilot Pro, one week ago. For $20 per month, Microsoft promises a more enhanced AI image creation tool, faster performance coupled with 100 daily boosts, and more. Copilot Pro allows users to create custom GPT bots for specific use cases.

It's worth noting that Copilot Pro subscribers get priority access to the GPT-4 Turbo model, even during peak times, for faster performance and an enhanced user experience. Moreover, you can toggle between different models for an optimized user experience.  

RELATED: What's the difference between Microsoft Copilot (free) and Microsoft Copilot free?

However, it seems the service is/was experiencing some performance issues, as highlighted by NotKoreanXD on X (formerly Twitter). "Copilot Pro is very slow right now am not sure why :( like maybe less than 1 token per second it was lightning fast in the morning now it's not on specifically the GPT 4 creative mode turbo," the user stated while highlighting their frustration on concern to Microsoft's Windows lead, Mikhail Parakhin, as spotted by MSPowerUser.

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Parakhin later responded, having potentially narrowed down the issue to Microsoft Edge's Efficiency Mode and ruled out the possibility that the issue could be server-related. Efficiency Mode in Edge is in place to help users extend the battery life on their devices by saving computer resources like RAM and CPU.

Mark Kretschmann, a Software Engineer, joined the discussion, citing that "Client-side performance issues" were common for Copilot across Microsoft Edge and Google Chrome. He added that restarting the browser usually does the trick. 

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The Engineer also pointed out that despite not having Efficiency Mode enabled on Microsoft Edge, he still encountered performance issues. He pointed to memory or resource leaks as potential causes for the degraded performance of Copilot Pro.

While carrying out our analysis and investigation, we noticed slow response rates to queries.

This reminds me of the Image Creator from Designer mess 

Bing Image Creator is available through Bing Chat

(Image credit: Windows Central)

Last year, during Microsoft's Surface and AI event, the company shipped OpenAI's DALL-E 3 technology to Image Creator from Designer (formerly Bing Image Creator) to enhance its capabilities. It was a well-received move, consequently shooting its user base to an all-time high.

READ MORE: Microsoft's next Surface PC announcements may take place in March

This, in turn, slowed down the image generation process, with users having to wait up to an hour. However, Microsoft was quick to mitigate the issue by incorporating more GPUs. This leads me to think that the Copilot Pro performance issues could be Sever-related. Besides, I thought the subscription gives users priority during peak times.

Have you signed up for Copilot Pro? If so, have you encountered any performance issues so far? Let us know in the comments. 

Copilot Pro | $20 at Microsoft Store

Copilot Pro | $20 at Microsoft Store

Copilot Pro builds off the free version and has better performance and priority access during peak times, as well as more image creator boosts that let you create more AI generated images in a single day. Copilot Pro also enables AI features in Office apps, something the free version doesn't have.

Kevin Okemwa
Contributor

Kevin Okemwa is a seasoned tech journalist based in Nairobi, Kenya with lots of experience covering the latest trends and developments in the industry. With a passion for innovation and a keen eye for detail, he has written for leading publications such as OnMSFT, MakeUseOf, and Windows Report, providing insightful analysis and breaking news on everything revolving around the Microsoft ecosystem. While AFK and not busy following the ever-emerging trends in tech, you can find him exploring the world or listening to music.

  • eric peacock
    Windows Central said:
    A week after Microsoft unveiled its new paid subscription for Microsoft Copilot, Copilot Pro. Several users have raised concerns on social media, citing performance issues and slow load times.

    Artificial Insufficient: Several Microsoft Copilot Pro subscribers report performance issues despite promised 'priority access' during peak times : Read more
    I think we're going to continue to see this for some time. Probably until two or three more generations/iterations of ChatGPT, the major companies like Microsoft are going to be racing to keep enough hardware to properly service users. They're going to have to streamline or slim sown GPT resource usage to keep this as a long term viable product.
    Reply