What you need to know
- Some Surface Laptop 3 owners have reported cracks appearing on their screens.
- According to reports, the cracks seem to appear for no discernible reason.
- Microsoft says it is "investigating the root cause of the claims."
Several Surface Laptop 3 owners have reported that the screens on their laptops are cracking for no discernible reason. As reported by ZDNet and Barb Bowman on her Digital Mediaphile blog, Surface Laptop 3 owners on both Reddit and the Microsoft Answers forum have reported the same issue. The common thread among them all seems to be that the cracks appeared without a drop, bump, or other trigger.
The issue doesn't seem to be widespread, but there are enough reports from owners to cause concern. One user on Reddit claims that, despite being extremely careful with their Surface Laptop 3, they saw cracks suddenly appear in three separate areas of the screen.
Microsoft appears to be telling those affected that they are responsible for repair costs, though one owner, Bowman reports, was able to convince a Microsoft Store manager to waive fees associated with fixing the laptop.
"A limited number of Surface Laptop customers have contacted Microsoft and have reported screens that have cracked through no fault of their own," a Microsoft spokesperson told ZDNet. "We are evaluating the situation and investigating the root cause of the claims."
We'll update this post if and when Microsoft shares more about the issue. If you've experienced your Surface Laptop 3 screen cracking, let us know in the comments along with any progress you've made in remedying the issue.
We may earn a commission for purchases using our links. Learn more.
How are you keeping in touch with friends and family? (poll)
We're all stuck inside for the foreseeable future, which means family and friend time is on the backburner for quite a while. Thankfully, there are tons of apps out there that can keep your game and movie nights going, if only virtually. What are you using to keep in ouch with friends and family?
Review: The IOGear HVER PRO X brings optical mechanical switches for gaming
When it comes to keyboards designed for gaming, some people swear by optical mechanical switches for the best performance possible. IOGear's HVER PRO X has them on offer, and the price isn't half bad.
These are our absolute favorite Mixer stream channels
Microsoft's Mixer streaming platform is seeing a massive upswing thanks to the on-boarding of Twitch superstar Ninja. If you're new to the platform, you might be wondering who else to follow. Here are a bunch of our favorite channels.
Keep your 15-inch Surface Laptop 3 safe with these great sleeves
The Surface Laptop 3 is a stunning notebook that also has a fairly high price tag attached to it, so you're going to want to keep it safe. Grabbing a good case or sleeve for the times you're moving around with your precious laptop will ensure it stays looking good and damage-free.