Some Surface Laptop 3 owners reporting cracked screens, Microsoft investigating

Surface Laptop 3 15
Surface Laptop 3 15 (Image credit: Daniel Rubino / Windows Central)

What you need to know

  • Some Surface Laptop 3 owners have reported cracks appearing on their screens.
  • According to reports, the cracks seem to appear for no discernible reason.
  • Microsoft says it is "investigating the root cause of the claims."

Several Surface Laptop 3 owners have reported that the screens on their laptops are cracking for no discernible reason. As reported by ZDNet and Barb Bowman on her Digital Mediaphile blog, Surface Laptop 3 owners on both Reddit and the Microsoft Answers forum have reported the same issue. The common thread among them all seems to be that the cracks appeared without a drop, bump, or other trigger.

The issue doesn't seem to be widespread, but there are enough reports from owners to cause concern. One user on Reddit claims that, despite being extremely careful with their Surface Laptop 3, they saw cracks suddenly appear in three separate areas of the screen.

Microsoft appears to be telling those affected that they are responsible for repair costs, though one owner, Bowman reports, was able to convince a Microsoft Store manager to waive fees associated with fixing the laptop.

"A limited number of Surface Laptop customers have contacted Microsoft and have reported screens that have cracked through no fault of their own," a Microsoft spokesperson told ZDNet. "We are evaluating the situation and investigating the root cause of the claims."

We'll update this post if and when Microsoft shares more about the issue. If you've experienced your Surface Laptop 3 screen cracking, let us know in the comments along with any progress you've made in remedying the issue.

Dan Thorp-Lancaster

Dan Thorp-Lancaster is the former Editor-in-Chief of Windows Central. He began working with Windows Central, Android Central, and iMore as a news writer in 2014 and is obsessed with tech of all sorts. You can follow Dan on Twitter @DthorpL and Instagram @heyitsdtl