Windows 11 won't connect to some printers through a USB cable

Man holding phone at printer
Man holding phone at printer (Image credit: Brother)

What you need to know

  • Some Brother printers run into issues with Windows 11.
  • Affected Brother printers have difficulty connecting to Windows 11 PCs through a USB cable.
  • Another issue prevents Windows 11 PCs from changing the settings of Brother devices.

Windows 11 and certain Brother printers don't appear to get along right now. The printer maker confirmed that several models of its printers have issues with Microsoft's new operating system. Specifically, some Brother printers won't detect PCs when connected through a USB cable. Issues have also been spotted when trying to change a Brother printer's settings from a Windows 11 PC.

A support page from Brother states:

  • Updating your operating system to Windows 11 may prevent your computer from:
  • Detecting your Brother machine when it is connected to your computer using a USB cable.
  • Changing your Brother machine's settings.
  • Connecting more than one Brother machine via USB.

A separate page from Brother lists applications and tools that may struggle to work with Windows 11 PCs through a USB cable:

  • Device Settings Tool
  • Paper Size Setup Tool
  • Distributed Print Tool
  • Special ID Setting Tool
  • Wireless Setup Wizard
  • P-Touch Editor 5.4
  • Update Software
  • Transfer Manager
  • Transfer Express
  • Template Settings
  • Printer Setting Tool

That page also includes a list of all potentially affected models. The best inkjet printers and the best laser printers are both affected by these issues.

Brother suggests that people affected by these issues use a different connection type, such as a wired or wireless connection.

Microsoft has had to deal with a long string of printer issues with its Windows operating systems. It appears that those types of issues persist even with the rollout of Windows 11.

Sean Endicott
News Writer and apps editor

Sean Endicott brings nearly a decade of experience covering Microsoft and Windows news to Windows Central. He joined our team in 2017 as an app reviewer and now heads up our day-to-day news coverage. If you have a news tip or an app to review, hit him up at