Windows Phone 7 email bug discovered when forwarding from non-Exchange accounts

This is an interesting bug discovered and evidently acknowledged by Microsoft: when using a non-Exchange, non-Gmail account like Hotmail, if you forward an email it sends itself as an attachment (*.eml) to the recipient instead of inline. See other reports here.

Microsoft has apparently agreed to look into the matter (acknowledged in a @winphonesupport tweet), which is a good start.

For now, the solution is simple if not awkward:

  • Select Respond, as normal
  • Instead of Forward, choose Reply
  • Delete the email address in the To: field
  • Replace with address you want to Forward to

Evidently this problem existed on our old WinMo devices (we actually vaguely remember this) and perhaps even on Android, meaning this may not require a fix on our end but rather Microsoft's.

Update: Our own Tim Ferrill tells us it happens with his Exchange 2003 server as well.

Thanks, anonymous, for the tip!

Daniel Rubino

Daniel Rubino is the Editor-in-chief of Windows Central, head reviewer, podcast co-host, and analyst. He has been covering Microsoft since 2007 when this site was called WMExperts (and later Windows Phone Central). His interests include Windows, laptops, next-gen computing, and for some reason, watches. Before all this tech stuff, he worked on a Ph.D. in linguistics, watched people sleep (for medical purposes!), and ran the projectors at movie theaters because it was fun.

  • this is not unique to WP7. This issue also occurs on most Android devices as well connecting to Exchange 2003. It has more to do with the way EAS devices forward emails connecting to Exchange 2003. Not a huge surprise this also affects WP7.
  • Does anyone know if this is fixed in the Mango Beta 2 or RTM builds?Thanks
  • I would also like to know if there's a solution to this. I have RTM build 7720 but the problem is still there. Even replies don't work since reply to emails on exchange 2003 are truncated only header of the email being replied is present. This makes wp7 totally useless.