While we don't want to fan the flames much more of the whole "AT&T won't support the 8107 OS update" fiasco, we are getting quite a few tips (and complaints) that the mods over at the AT&T support community are aggressively deleting posts for seemingly no reason.
The support forums at AT&T is where the news broke that the company wouldn't not be supporting the Microsoft approved 8107 OS update which fixes the disappearing keyboard problem and other security fixes. Since the time of reporting, anger has substantially grown with many taking to Twitter, the Better Business Bureau and AT&T's own forums (we had 175 comments just to our post on the matter).
Starting last night, however, it seems the moderators are in "damage control" as some have put it and are deleting complaint posts without warning. Many users are noticing this because they get email notifications of responses to their posts, but when they check back a few hours later, those posts were "disappeared". Indeed, if you go to the message board, you'll see a few messages like this from Jamon723:
Since we've learned of this we've been observing the thread and it is a bit quiet now, holding steady at 197 posts. We have not seen any posts deleted during this time, so perhaps AT&T has reigned in their mods on this matter and everyone has cooled down. We hope this situation doesn't grow any more ugly as AT&T's reputation is already in the gutter.
In the meantime, for those who want the 8107 update, please read our tutorial on how to get it on your phone.
Source: AT&T forums; Thanks, Jamon723 & Jay N., for the heads up; Original "Portrait of a young business man..." image via Shutterstock
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Daniel Rubino is the Editor-in-chief of Windows Central, head reviewer, podcast co-host, and analyst. He has been covering Microsoft since 2007 when this site was called WMExperts (and later Windows Phone Central). His interests include Windows, laptops, next-gen computing, and for some reason, watches. Before all this tech stuff, he worked on a Ph.D. in linguistics, watched people sleep (for medical purposes!), and ran the projectors at movie theaters because it was fun.