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AT&T Nokia Lumia 1020 getting Lumia Cyan and 8.1 updates

It is just after 1PM Eastern Time, which means new OS updates are rolling out for those on Windows Phone. Today, we are getting many reports that the Lumia Cyan and Windows Phone 8.1 update is going out for those with a Lumia 1020 on AT&T (and presumably a few others worldwide).

As mentioned previously, if you are using the Preview for Developers program and are already on Windows Phone 8.1 or 8.1 Update, you will not get an update notification today as the hold is still in place for the Cyan update. Instead, you need to use the Nokia Recovery tool to roll back to Windows Phone 8.0. (In some instances, the 8.1 and Cyan update is already on Nokia's servers, so instead of downgrading, you can just flash the device with the update.)

Lumia Cyan should bring with it some optimizations for the OS and hardware, including proper drivers for things like Bluetooth 4.0 LE and more.

AT&T so far have not sent out a press release, updated their blog or mentioned the update on their support page (same goes for the Nokia updater), so we are flying blind on this one with your tips streaming in.

Update: It is official, Lumia Cyan is a go for the AT&T Lumia 1020. More information can be found on the AT&T Consumer Blog.

Thanks to Jason, and all the others for tips!

Daniel Rubino is the Executive Editor of Windows Central, head reviewer, podcast co-host, and analyst. He has been covering Microsoft here since 2007, back when this site was called WMExperts (and later Windows Phone Central). His interests include Windows, Microsoft Surface, laptops, next-gen computing, and arguing with people on the internet.

326 Comments
  • Daniel, quick question. If your provider hasn't released an update yet and is still testing it, is it possible to downgrade and then upgrade to that update not OTA? Does Navifirm still have those ROMS?  For example I'm running an NL920 on Rogers, they are still testing the cyan update so it's not available OTA, is there another way I can get that ROM?
  • I do not think so, but not 100% sure either.
  • Navifirm still shows the Lumia Black firmware for the 925 and the 1020 (3051.4xxxx) even after users report that the OTA update is available, so I would think that Navifirm is not an option.   In addition, Nokia Care Suite does the same (old firmware versions). I think that the OFFICIAL official firmware servers are not accessible to us.
  • Thanks for the info!
  • Dan, So now that i have 8.1 and Cyan on my 1020 how do I get living images back on my phone. I had it with the DP. I know they updated it and took it away. I thought it was suppose to come back with 8.1 and Cyan updates.
  • You can flash a country variant rom
  • Do you know where I can check the list of cyan roms currently available for download?
  • Back when AT&T/Aio discontinued the Lumia 620, I made a post on flashing it to a CV ROM to get the Black update. In theory, one could follow these instructions, but using a 1020 ROM instead. In reality, it might not work if there are hardware differences. As Daniel said, be VERY careful and do plenty of research before proceeding with anything. In the case of my Lumia 620, there weren't any hardware differences between my device and the device that ships with the ROM that I flashed to. Normally this isn't the case though. And if in doubt, ask first. Plenty of techie people roam the forums! If you're interested, check this out, and the link to XDA earlier up on the same page: http://forums.wpcentral.com/nokia-lumia-620/284150-aio-wont-release-lumi...
  • Be careful in telling people that, as you can screw up people's radio bands. Especially for those in the US.
  • You are right Daniel, sorry mate, didn't remember that the radio bands are different in US. You will need to Google this careffully.
  • Just be sure to flash a rom meant for your specific model number. For example, I have a T-Mobile US 925 which is an RM-893. The International 925 is the RM-892 (I think). As long as you flash an RM-893 firmware to an RM-893 (or 892 firmware to 892)you shouldn't have any radio problems.
  • Even that isn't totally correct. The Rogers Lumia 920 and AT&T Lumia 920 share the same model number. If you flash the AT&T ROM onto the Rogers phone it will disable AWS 3G. AT&T artificially disables AWS 3G to be anti-competitive and make it harder to take their phones to T-Mobile.
  • ^^ what he said
  • Nops, I tried to download the 920 firmware from Italy, but isn't there.
  • Yep, no love for 920 SF, CA, USA :(
  • I thought nokia blocked or shut down navifirm.
  • My 1020 battery improved with cyan,
  • yeah since i got cyan mine has improved alot too
  • How is general performance? I'm on dp8.1 without cyan and performance is leaving a lot to be desired.
    EDIT: +1020
  • The DP8.1 was very slow in my 1020, every time the screen appeared "resuming" and the battery didn't last half a day. With cyan these screens stopped appesr and the battery lasts at least until 18:00
  • yeah i've gotten much better performance with cyan, no random reboots too, gonna stick with official and not enroll in Developer Preview, i'm  happy with what cyan offers
  • You'll still have Cyan on the DP :). I updated to Cyan last night and went with the DP to get Update 1 (folder support), because Microsoft's implementation of folders is just too awesome to skip out on :).
  • Very exciting to hear!
  • I was curious about this last night as well, so I downgraded to 8.0 and ran Antutu Benchmark. Here's the results: Windows Phone 8.0: Memory: 624 CPU Int: 3516 CPU FP: 3102 2D Graphics: 520 Database IO: 285 Storage Write: 321.8MB/S (Score 174) Storage Read: 312.5MB/s (Score 223) Total Score: 8444 I did all the updates last night and left the phone to download my app updates (I did a full, clean system reset and restored from backup), then this morning did a fresh reboot. Here are those results: Windows Phone 8.1: Memory: 673 CPU Int: 5430 CPU FP: 3435 2D Graphics: 540 Database IO: 410 Storage Write: 321.8MB/S (Score 174) Storage Read: 312.5MB/s (Score 223) Total Score: 10885 So, roughly speaking, it looks like 8.1 with Update 1 applied gives you just shy of a 20% boost in performance overall, at least assuming these benchmarks are accurate. I ran it three times on 8.0 and three times on 8.1, and there was no more than a few points variation on any given run within the same OS version.
  • do you have Live Folders on Cyan or you still need to get developer preview?
  • Didn't enabled the DP again. I'm afraid it gets slow again.
  • It won't, you'll be fine. http://www.allthatnerdystuff.com/2014/08/16/lumia-speed-boost-cyan/
  • you can't have live folders on Cyan, you would need to update to DP 8.1 update 1
  • Borasar, so is it possible to update to DP 8.1 update 1 on Cyan? 
  • Yes, you can. Just enable the DP again after the update.
  • Same with 520
  • Is it really worth the hassle of using the recovery tool to downgrade back to 8.0 and install this update with Cyan? I'm on Update 1 with developer preview.
  • I ended up doing it for the CYAN Bluetooth LE - I have a fitbit flex and wanted to be able to do the syncing direct from the app.
  • Yes, I did it last night. It takes a little time, but it's SUPER easy. The Nokia Recovery Tool is very easy to use. And actually, one of the things i was most impressed by is how METRO the UI design is even though it's a desktop app. My sincere hope is that Microsoft makes this the new desktop standard in Windows 9. Metro everywhere! :)  
  • Stoked! Just upadated.
  • -920!!!!!
  • I have two 1520's with official 8.1 and cyan including DP Update 1. I am sooo happy I took the time to get cyan by downgrading. Took a long time (about 5 hours including logging back into accounts like Netflix, etc.), but it was worth it. I just hope when official update 1 comes out this block will be lifted, particularly for update 2. It has been sometime since MS announced they were going to fix it, that alone is beginning to make me wonder if they can fix it at all. Well, enjoy, you waited for some time.
    PS:
    The brightness bars are under display. Set to low, then you can adjust low medium, and high. Set to automatic to set the minimum brightness your phone will present with when turning it on or waking it up. A few ppl had trouble finding those sliders.
  • Me too! I love the little data arrows for wifi and cellular. Just a bit more indication of when data is being transmitted. NICE
  • Nokia care suite seems has no full function on my PC to flash rom on my Lumia 920
  • Profound sadness... Damn my self-imposed resistance to not reset my phone.
  • I'm in the same boat with my 1520. Although Cyan has been available for a few weeks already for my CV 1520 on DP, I just don't have the energy to do a downgrade to 8.0 to get Cyan. The downgrade-upgrade itself is easy but it's the other things you need to do that takes a lot of time.
  • Agreed. I have yo do my phone and them my wife's. Come on MS let's get this patch done already.
  • Really wasn't that hard after I downgraded I just didn't restore from an backup (remember back up prior) and I did all the updates.  After that I did a reset and did a restore my live tiles and mostly everything was back up and going.
  • It's worth the downgrade/update imo, The performance is noticeably smoother, battery life has been phenomenal, and with 8.1 update 1 on top of it, it's reminding me of the wp 7.5 days when everything feels and works buttery smooth. I haven't been this happy with my 1520 ever!
  • I agree, I did the process initially on my 1520 when Cyan came out and didn't do the updates/reset/restore (everything was out of place/not installed). I recently dropped that 1520 and was shipped a new one to replace it. Went through the process CORRECTLY on that phone and it went EXTREMELY smooth. Now Update 1 is on there and THIS 1520 is the best I've had (out of 3)!! Looks like I'll be doing this process for my better half on her 1020 this weekend :)
  • Come on, L1020 and not L920! You can do it ATT, release both :D
  • Please lumia 820 still waiting
  • With battery improvements please!! :(
  • Updating my 1020 on AT&T right now. lets see how this goes...
  • Hopefully you don't get the Cortana bug like on the AT&T 1520.Let me know if you have overheating and battery drain after pinning Cortana to the start screen.Not running the Dev Preview.
  • I have no problems with Cortana and I have it pinned.
  • Cortona is pinned on my 1520 and I have yet to experience any bugs with it.
  • Same here -- no issues.
  • just did the update and it is still on lumia black...its trying to install the update again??? well thats weird
  • There are actually two other updates your phone needs to download and install before WP8.1/Cyan.
  • 1520 on ATT, Cyan, 8.1u1 large/wide Cortana Tile and no problems.
  • Sad Panda*
  • Pablo Sandoval?
  • Flickr when the servers are down???
  • And another Phone getting cyan and the 1520.1 country variand belgium Netherlands still waiting for it anyone any Idea when they Will release it ???? Gzz to the ppl that are getting it btw
  • Relax. Everyone can't be first and someone has to be last.
  • I know but its stupid that soms 1520 phones are getting it and some are getting it wat later i think its not fair for a Phone with that price
  • Yeah... but everyone(carriers) all got it at the  same time... So thats the beef.
  • Yeah so waths taking them so long to release it
  • With new apps like Swarm and Fitbit making it to WP but either only being 8.1 compatible or having functionality that is available only in 8.1, I certainly hope more models and carriers send out updates soon... Frustrating not to be able to take advantage of things that are finally offered.
  • +920 I never would have dreamed that Fitbit would beat 8.1!
  • Where is my 920 update. This is ridiculous ATT!
  • I know, first flagship phone and it's the last to receive it.
  • Its a pattern. The releases go in descending order, from newest to oldest. With the exception of the 520, since it has a big user base.
  • unless you're on rogers, they released the update for 1020 and 625 and are testing 520 and 920 which have a much larger userbase
  • Yeah. I was mentioning att only because I have no idea what tmo, VZW, or other tyrant carriers are doing. I wish MS could Manually push the update out to every phone.
  • Yeah that would be great, we can dream!
  • Makes perfect sense, I didn't think of that.
  • The 920 is old. Be grateful if you get it at all.
  • It's not THAT old. People are still in the "contract cycle" with it.
  • Not only that, in Canada the only "flagship" windows phones officially available are the 920 and 1020. Old or not, it's all we have.
  • That sucks.
  • Hah! Excellent point. I forget that the 920 is still technically my phone in AT&T's eyes. I've been using the 1020 since the day it came out in the US and was able to unlock it shortly after I got it since it was purchased outright. I am hoping the new flagships come out in time for the holiday season this year, which is when my contract expires. Still have my unlimited plan so I would happily add another device to my collection. 
  • I would be more greatful if you didn't say things in that manner.
  • It wasn't judgmental or anything, just factual about a phone. Sorry if that is too much for you! FWIW I love the 920!
  • It's not, it was negative. I understand what you mean though.
  • Stop talking chalk!!! As the only "old" about this phone is its processor as everything else is in the NOW!!! Firstly not everyone wants a phone that you have to put it in your backpack to carry it around, Qi charging is now, its storage is now, its screen is now bar the 1080p but in the end unless you're looking for atoms any 720p LCD screen will still show you the clarity you need to see anything on a smartphone. My L920 is almost 2yrs old and I'm surrounded by GS4/5s, IP4s/5, BBZ 10, Sony Z1, and TBH NONE of them has anything on my phone as I'm seeing how sweet this phone is and its capabilities and no matter how much the other hardware makers try to offer, the WP8 Lumia line is 2nd to NONE. What other devices have over the WP is the advancement in their OS and "gimmick" features like smart scroll,pause etc. Tell any of them to remind you to get X, and when you're near Y that sells X your phone reminds you. They can release all of the features out there but in the end for any true realist it's what the phone can do for you to IMPROVE your day's interaction with LIFE that's what's important. Not how many cores a processor they can put in a phone because unless there's cyborgs walking around to procees 1000 itmes at one time then it's still one thing at a time. We who "bitch" about not getting WP8.1, do so because we know that WP8.1 update will make a great phone immortal. The only reason why people(Americans) cry so much is because they're on the contract basis and it's the next new thing for them even if what they left did exactly what the new one is doing but just a SECOND quicker!!!!
  • Ok, I shouldn't have said "old." Replace "old" with "EOL". Neither old nor EOL means useless or bad, but facts are facts. The phone is EOL (on ATT anyway).
  • So if someone has a 1020 on AT&T with the dev preview ("8.1 Update"), are they going to be forced to wipe their phone and downgrade in order to get Cyan, or can they just wait until a more reasonable upgrade process eventually becomes possible?
  • you can either downgrade and get cyan now or wait until MS fixes DP and opens it up again before you ask when that'll happend it'll happen "SOON"
  • "SOON" of course can mean anything. I'm on DP with my 1520 and although WP8.1/Cyan has been available for it for several weeks already, I'm still waiting for that "SOON" to happen for my 1520.
  • It sounds like us with the DP have to sit and wait until Microsoft comes up with some patch before we can even get the prompt that there is an upgrade. Or we can roll back, and I don't even know what will be lost in that process. I guess we'll wait. Ughhh
  • Yeah, I'm still patiently waiting for WP8.1/Cyan to come to my CV1520 on DP. Have no appetite for the time involved to put my phone back up and running after a downgrade to WP8.0.
  • You could wait for the fix. That's what im doing. Cyan doesn't bring much to the NL920.
  • Thanks.  I'll wait.  Sounds like Cyan has more potential to do harm than good anyway.
  • No way hahaha the optimizations and few other features are great. You're just better off waiting for the DP fix and when it hits you'll get cyan.
  • I was really hoping DP issue would be fixed before this day came. :( Oh what to do.... wipe and install or wait?
  • I'm going to give it one more week... Or at least try.
  • i backuped videos and photos to pc, app settings ,contacts to cloud, downgrade, got cyan, won't enroll in Developer Preview since i'm comfortable with what 8.1 brings and no random restarts as i had with DP.
  • I don't play many games, more on my surface and Xbox. SO games really aren't of concern to me. Just home screen, even more so now with folders. I have so much going on there I don't really want to do it again. But, who knows, I may get a wild hair this weekend. As far as my wife and family who are on DP. They will probably just wait. I don't want to deal with the whining that may come from that. Never should have put them on DP.
  • Nah you did the right thing putting em on DP.  Think of how desperately WP needed better notification UI.
  • Maybe, we will see how fast they fix it. Somewhat regretting it now. EDIT: Though I do agree with your statement. Many of the upgrades that came were dearly needed. May have saved them from jumping to Android, actually. (Not my wife, she doesn't really have the option. Haha)
  • Patience
  • ... is a virtue. ;-\
  • VERIZON is too damn slow.
  • No shit I think after my contract is up in switching to at&t +928
  • Nothing here (US, at&t)... Do I need to turn off the DP? Downgrade?
  • Yes, you will need to use Nokia Software Recovery tool to bring the device back to 8.0, then install all updates. Or... you can wait for MS to fix the DP issue. Haven't decided what I am going to do yet.
  • Yes
  • Downgrade
  • Downgrade
  • Just wait.
  • Unless there is something in Cyan you really need I'd say wait.
  • I'm waiting, don't feel like going through that headache.
  • I really don't want to downgrade, how long until the block is lifted? I know it will probably be speculation but still.
  • no one really sure,haven't heard word from MSFT on that
  • Will Lumia cyan fix my Bluetooth. Everytime I try to turn it on it says not connected. Daniel do you have any insight on that
  • Part of the firmware is an upgrade to bluetooth 4.0 LE, so it might fix your issue. You won't know until you try though
  • Att faster than T-Mobile and Verizon, whaaaaaaa????!!!!! :)
  • Verizon is shit
  • ATT is usually pretty quick with their updates IMO
  • Lucky!
  • I miss that shade of cobalt :( .
  • Ditto. The 8.1 cobalt is more like purple.
  • Of course, the day after I install the DP -_-
  • So far my AT&T Nokia 1020 (USA) doesn't have the Nokia Cyan update. I am on developer preview 8.10.14147.180 do I need to go back to original version to get Nokia Cyan?
  • Yes. Nokia software recovery tool
  • I don't see Nokia software recovery tool I see reset my phone in about? Is that it?
  • Nokia Software Recovery Tool is a download for your PC. It isn't on your phone.
  • nokia software recovery tool is a program that you need to download on your PC, it's not actually on your phone.   Make sure you back everything up before hand. Google the process there are a bunch of guides on how to do it properly
  • You only have to go back if you don't want to wait. Until Microsoft says otherwise DP users will be able to upgrade to Cyan without a reset in the near future.
  • And I hope they don't end up telling us we need to downgrade after all. With every passing day, it's becoming a distinct possibility.
  • My 1020 battery is very bad after cyan update... Need a fix ASAP... Even tried hard reset twice.
  • Wait...you've already upgraded, today...and have hard reset twice, today...and have noticed battery issues, today?
  • No... I updated middle east ROM in India... Have been facing battery issues since. Regretting the update
  • I don't remember, how long ago was that? I know after firmware updates the battery needs some time to recalibrate. I can't imagine, (or hope I guess) that it is any worse than what 8.1 without firmware brought.
  • Exactly a week back... Drains 5-7% per hour on standby with zero apps in background. I'm considering to get the battery changed if this continues for a week. I uninstalled FB and WhatsApp (no 8.1 Support yet). So will wait for another week n see....
  • that's what i wanna know  
  • Woo!
  • Did the "downgrade" to cyan on a 1020 yesterday. Remember to backup all your photos and docs on the phone. They will disappear when you flash. You can copy them back when you are done with the upgrade.
  • As will most app settings and game saves.  But hey, at least it saves the layout of the start screen, that stuff is super important and can't at all be duplicated with just a screenshot. /s
  • I thought you can now backup settings and app data to onedrive?
  • Developers must support it. And even Microsoft doesn't support everything. Like ringtones and quiet times -- those have to be reset.
  • Good to know, thanks!
  • Or just exercise some patience and wait for the fix? Its not like you gain that much anyway.....
  • If the battery is noticeably improved, it might be worth it to me. My battery life has been horrific.
  • Ditto. Has anyone that upgraded the proper way notice if rooms actually work or not? I hate that my Rooms live tiles stopped after8.1. Extremely annoying.
  • well i can say i've seen improvement using my 1020 battery wise
  • Not making it easy for me to decide what to do, Rollin. Haha. :)
  • Everyone crying about no 920 update just sit tight. I have it on good authority that it will be coming this month. My personal guess is next week, but don't quote me on it.
  • Its amazing the support Microsoft is giving us. If this would have been an android phone it would have been abandoned long time ago.
  • Agreed. Plus with the P4D its almost like having an "official" jailbreak. Do wish my 920 already had Cyan, but I can't complain.
  • yeah but it seems that many don't know this,wish people would be more open up  to at least try WP
  • +620
  • Preach it, nanoware!!  Was thinking the same thing.  I won't go "Amazing" until we see the full 36-month suport and upgrade promised, but I am very content with waiting for myself and my son, both L920 users, to get the kind of upgrade Android users with 2 year old flagships would never recieve.  My daughter's L1020 should be getting upgraded upon her arrival from work.  That will be fun for her!!
  • Good authority huh? Well in that case...
  • Thank the heavens!
  • Guess I gotta wait for the Microsoft fix before I can get cyan on my 1020.
  • Yayyyyyyy
  • Can we get a before and after comparison on the picture quality Daniel?
  • Dan, As far as i understand Cyan CAN go to dp 8.1 update 1 (the one with the live folders)  but dp 8.1 update cant get Cyan. Right?
  • right
  • Thanks Dan. 
  • Dan, during the restoring process, the phone asks to verify my account with a code that Microsoft is supposed to send to me. The problem is MS never sends a code via the process. Since the arrival of WP8.1 on DP, for instance,  I have been playing with the sync my password feature. Microsoft never sends any code. Back to restoring, the same problem is happening. I really need to restore that phone. It will be a huge pain to have to start afresh esp as school starts on Monday. Any idea or suggestions?
  • if you have DP you can't upgrade to Cyan, if you downgarded and got cyan you can re-enroll into DP and get 8.1 update 1
  • *Update. Watch Windows Weekly from last week (not yesterday) with Paul and his rant. Very very funny.
  • sounds like you don't understand at all.  
  • thats why i asked captain. 
  • That was an irony - he meant the opposite of what he said, meaning that you understood it perfectly.
  • AT&T really drags it feet, doesn't it? Do they only have a single person testing Windows Phone devices? At this pace we'll be lucky if the Lumia 920 sees Cyan before the end of September.
  • It's relative, no? Let's look at Sprint, T-Mobile and Verizon. Zero updates for Windows Phone 8.1. AT&T? Four (520, 925, 1020 and 1520). I see this more as anxious users, rather than a carrier "dragging its feet".
  • Couldn't agree more Daniel.
    @tchurch, 920 will get 8.1 (likely by month's end) and update 1. Where we may get hosed is Threshold. Two far out to get info.
  • Nope.
  • 920 may not see it at all. 
  • At 2.5% market share we are lucky they're still making WP's at all let alone upgrading existing ones. Have a slice of humble pie.
  • Sweet, wife will be happy for her 1020, will see if she wants to rollback or just wait until "fix" comes out...now for the 920 on mine!
  • wife got a 1020 and you the 920, thought it would be other way around
  • Nah, give her the nicer phone with better camera....goal at home is to make wife happy...we both just upgraded from 520's, so I am good enough with the 920
  • Leaving my wife on DP, for now. Hoping a fix comes soon. Don't want to deal with the whining that will come from it. Same with my 3 family members.
  • She won't whine about it if I can do a back/restore once I get cyan on
  • MS is so f•cking slow.
  • Its the carriers it has nothing to do with ms....
  • I was thinking MS is too fast! Update 1 was in the bag before I even got the gold release!
  • I got a notification in the Windows Store tile that there was Cyan Update (Lumia 928 with Verizon). I clicked on the update, something downloaded, and then nothing happened. 
  • System updates don't show in the Windows Store tile. Go to Settings and Phone update. Check there.
  • Sounds like that was for the Cyan update app. Did you install the app that shows the update status on a live tile?
  • Yup...it was an update of the update app.  What a buzz kill.
  • +928
  • Since Microsoft is pushing updates to devices on the developer preview again, do I still have to reset the phone to the gerneral release to get the cyan update?  I'd prefer to keep my game saves and other data.
  • if you want it now you'll have to downgrade, otherwise wait bro
  • Think I'll request to be carved on my tombstone, "Still waiting for the Cyan update on 810".
  • Well, considering we all know the 810 is not getting Cyan (you don't even have Black), that seems like an odd thing to wait for, lol
  • That's kind of the point. (Well, that, and the thought of screwing with future historians who might research gravestones and wonder what the heck an 810 is and why anyone would care what color it was.) At least I finally finished paying off mine and my wife's 810s this month (T-Mobile: we won't support it, but we'll be happy to make you pay for it for another year and a half anyway), so now I can save up for the next phone they won't support.
  • ...or...you know...switch carriers.
  • Lol. They'll probably just resort to saying the number 810 had religious significance in the 21st century and you died without receiving spiritual enlightenment. Or Cyan was the colour associated with holiest of the holy. But I doubt the internet will disappear in the future. They can just bing (google will have long ceased to exist) "810 cyan update", and they'll have their answer.
  • Hope update for 920 comes with the bitlocker issue resolved.
  • I was hoping the same thing for my 1020. Imagine being disappointed about update that's been released lol, the irony.
  • Yeah :D but u can have your phone in a full clean state now.
  • I am getting mine now!
  • I haven't heard any rumors about this "fix" since the initial announcement that it will happen...eventually.  I'm wondering if I should just go for the down/upgrade.  A hard reset and clean slate can be a good thing, right?? QUESTIONS:
    1.  How long has the downgrade to WP8.0 been taking for people?
    2.  If I do the "backup" will my apps and data come back on their own like has been happening with DP upgrades?
    3.  Have their been any ETA rumors that I've missed about this fix?
  • 1. Don't know.
    2. All currently available apps will come back and SOME data. Delisted apps will not and most app data will be lost. VERY VERY few apps support backup. Even Microsoft doesn't back up your ringtones, notification tones, custom text and ringers tied to contacts, and quiet hours settings. Make sure you document EVERYTHING and be aware that almost no games support app data backup. And don't expect an SD to saved you -- anything saved on an SD will be lost as well as the card need to be reformatted to be used in the restored phone.
    3. Don't know what you missed, but we're waiting for the official release for DP-installed phones. Charging a little more often is a small price to pay to keep our game progress and apps that are no longer available.
  • I don't play games very much so that isn't much to wait for. I'm also not sure if I have any apps that are delisted. Wouldn't those have been lost with all of the DP8.1 upgrades since the apps were auto-reinstalled?  Of course, with the 1020, there's not SD card. I have a 920 that I keep updated, so maybe I'll put my SIM in that, so if this takes all day, I'll at least have a phone.  I'd still like to know how long the 8.0 downgrade takes.
  • Wp8.1 to 8.1 backs up ringtones - at least it did on my 1520 8.1 DP backup to Cyan 8.1 restore.
  • 1. It took me about an hour or two... I had the time to waste
    2. All my apps came back but I did have to log back into each of them (facebook,twitter,etc)
    3 no clue but I choose to wait a couple of hours vs a few weeks(maybe?)
  • I'm doing mine now. Downgrade completed. 2nd Upgrade is migrating data.  After that I'll sign in, so I can get the DevPreview back on there.  I wish I could PAUSE the Restore so I could devote the bandwidth and processor to the DP update. 
  • I am going To wait (NL520) if it takes to long i Downgrade.
  • Waarom? Je hoeft alleen maar te downgraden voor Cyan. WP8.1 en Cyan zijn beide nog niet beschikbaar dus waarom downgraden?
  • Omdat ik niet weet wat er gebeurt na het downgraden. Ik heb 1. GB aan app's op mijn sd-kaart staan. En ik weet niet of ik daarna nog kan gebruiken
  • "(In some instances, the 8.1 and Cyan update is already on Nokia's servers, so instead of downgrading, you can just flash the device with the update.)"
    Why wasn't it this way from the start? With Microsoft's infrastructure, transferring 4 GB onto a Finnish server takes what, 1 second? Good to hear some logic being applied to the update process. Thanks for restoring some faith in the process...
  • Please guys help me out with this thing. Is it not possible to update phone with a 3g connection without the need of wifi. Cause i don't have wifi but i have upto 10 gb of 3g data left in my phone and i want it to update my phone with it. Any suggestions? or help?
  • It will take a longer time, but the phone shouldn't prevent you from doing it. Just keep it on a charger.
  • Ok i will try it. But i don't think it would take much time as i am getting speed of about 2mbps on my 3g connection. Thanks for your reply. Hope it will work.
  • If we have the developer pre-release, do we NEED to roll back?  If we already have Windows Phone 8.1 and GRD1 on our Nokia 1020, what's with the chacha?  Roll back, roll forward.  Is there any difference? OK, yes...  http://www.wpcentral.com/lumia-cyan Maybe highlight this more?  Just in the 3rd paragraph of your article  "...that you won't get in the developer prerelease alone."
  • The last 8.1 developer update killed my battery and I'm pretty sure it's because of the new folder function. I probably have utilized far more than most filled with apps and its cool how they are live with notifications showing and animations but I think it's caused battery drain and severe live tile start screen stuttering. I am really hoping Cyan will fix this. Does anybody know if my folders will be backed up if I downgrade? I really don't want to go through setting them up again as its a bit of a pain.
  • The Start Screen is part of the backup. You lose settings from most of our apps, but at least your layout and apps will restore. Apps will auto-reinstall and for the majority of them you'll have to reenter credentials, preferences, etc. A lot of work if you have news feeds, podcasts, and stuff like that. Take your time and document what you have. Go to each app even if you haven't opened them in awhile and see exactly what you have. Or, just get a portable battery and wait it out until Microsoft lifts the DP update block.
  • Your article implies that there is a weekly schedule to the Cyan/8.1 rollouts (1pm Eastern Thursday). Is that true? If so I can tell my son to chill until next week (he has tmo 925 in USA).
  • YEAH SHOULD WAIT, no need to hurry
  • this is true with AT&T, not tmobile.
  • 1pm is the key, I think the day is random but updates tend to hit severs at 1
  • So those with developer preview, will they come out with a fix for the developer preview to update to cyan or do all developer preview users must roll back using the suite?   Hooping eventually a fix will come, but has MS stated there will be another version for developer preivew users?  i rather avoid rolling back.   
  • They have stated that there will be a fix, but no ETA has been given to my knowledge. We BELIEVE it won't be long, but no official word yet.
  • probably j sut wait it out. 
  • You have to roll back to get Cyan, but then you can roll forward again to the latest DevPreview version. :)
  • U can download de ROM using Nokia care suite. But u hav to use a different product den search for it. You wil have the cyan update then you. flash
  • Time to downgrade, but my daughters 520 wouldn't downgrade to 8.0 using the Nokia software recovery tool. Hopefully my 1020 will.
  • Use Nokia data package and type your product code of the phone and search for the firmware, you will get the windows 8.0 den flash it using Nokia care suite
  • I am bitter because my Lumia 1020 went for a dip in the pool a few days ago at a Vegas pool party. It will no longer turn on, home key flashes rapidly when I plug it in. It is back in a bowl of rice. sigh. Enjoy your Cyan update for I am stuck with a Galaxy S5 double sign
  • Well I hope the party was fun at least!
  • I get the upgrade option to 8.1 using Lumia1020 AT&T unlocked and working with Telcel in Mexico
  • I switched my 1020 from ATT to T mobile - does anyone know how I'll get the Cyan update? Thanks for the help.
  • Did you try Nokia Software Recovery Tool?
  • I switched from AT&T to T-Mobile with my 1020, now a 1520. My 1020 does not have a SIM but is currently installing 8.1 through WiFi.
  • Can't wait to try this when I get home.
  • just updated my 1020 at work to cyan. awesome. i was very anxious now i can chill the F*cK out. thanks At&T, finally, after leaving us in the dark.  
  • Hopefully the 920 won't be too far behind.
  • Daniel,
    Any idea how many 1020's are on AT&T compared to how many 920's?
  • I find it really annoying that the AT&T social media video girl 1) says "show you the features of the Windows 8.1 software update" not "Windows Phone 8.1", and 2) they put a ticker counting down from 60 seconds which they clearly exceed, and didn't bother to update it before releasing it.
  • I didnt undertand this sentence in this article it says : Instead of downgrading, you can flash ur device with the update...) what does this mean that i can install cyan with the dp manually with a certain tool in a pc for example ???????
  • You don't have a choice which firmware to install/downgrade.
    The Nokia Recovery software will install the latest available firmware from their servers images.
    Some images have been updates with Cyan and 8.1, while others are still on Black with 8.0.
    Over time, all the images will be replaced with Cyan, but until that happens, users will have to step back to 8.0 and then build up to the latest release.
  • Please release for L920!!!
  • I skipped the 920 1020 for the 1520...
  • What is the difference between Lumia Cyan and Windows 8.1?  I mean do they have different features?  What if we have Lumia Black and 8.1 PD Update 1?
  • This literally must be the most answered question on the site. Please do a simple look, or even a simple scroll through this article and comments.
  • wtf Verizon to dam slow I'm switching after my contract is up
  • Yeah but Verizon is now getting all the cool phones and still support Qi wireless charging. For all we know AT&T is done with WP flagship phones and this is the last thing they are doing for us! :(
  • Cool wish I had a 1020 along with my L1520, L920, L635 on at&t. Come on at&t with my L920's
  • Y is it up to the carriers to release the update⁉⁉
  • Because we have no market share and our name is not Apple!
  • Yes! But I am on the dev preview, so I'll have to wait a bit longer...
  • Need 920... C'mon...
  • Guys...., shall I downgraded or wait ?
    Bit confused........
  • You have to downgrade to get it, otherwise your phone won't find the update
  • Nokia Lumia 1020 with AT&T in the US, Updating as we speak!!! FINALLY!!!!
  • Y not Lumia 920??? Daniel could u plss anwr??
  • It is because you are too lazy to type complete words.
  • Just download it for T-mobile...unlocked 1020 from att
  • It's installing now!!!!!!!!!!!! ABOUT F*CKING TIME!!!
  • ANYONE NOTICED PROBLEMS WITH THE CAMERA? CAMERA STOPED TO WORK AFTER UPGRADING??? PLEASE LET US KNOW IN THE FORUM. SOME 1020 DIES WHEN UPGRADING TO CYAN. CAMERA = DEAD on WP 8.1, works again if you switch back to BLACK
  • GOTTA UPDATE THE CAMERAS (NOKIA AND MICROSOFT BOTH) FROM THE STORE.
  • In call volume still to low. Sent it to service, last Nokia I'll ever buy.
  • This is like beating a dead horse, but does the Cyan update for the 1020 fix the yellowish tint on the pictures taken with the camera?
  • So if we're on PfD and have the 8.1 GDR1is it worth going through the hastle to revert to 8.0 and do the update to Cyan and GDR1?
  • When is tha PD get there cyan update
  • And to make things even more confusing for some people, looks like an update to 8.1 GDR 1 is coming soon. Hopefully to fix the Update 1 battery issues that people have been complaining about: http://news.softpedia.com/news/Microsoft-May-Release-New-Version-of-Windows-Phone-8-1-Update-1-Soon-454979.shtml 
  • Whelp, I am phucked.y USB doesn work anymore...
  • I keep seeing the text about Preview not getting Cyan. Will this be the case forever, or is that upgrade path being active worked on? It's been a while since they disabled Cyan for Preview users. Just trying to find out if we're screwed and have to reset our devices.
  • Why reset when you have all the benefits already? And knowing Microsoft this wont be fixed, we'll just get happy tweets from Joe B ignoring the problem. :)
  • Where is my Cyan firmware for the 8.1 DP, MSFT?
  • Lumia 1020 AT&T Wisconsin USA 8.1 installed. Thakn you AT&T and Microsoft   Ran
  • Get ready for 8.1 wallet crash syndrome
  • Updated Lumia 1020 AT&T Usual.. seems faster, battery life has tripled
  • I just backed up my 1020 (AT&T) DP, and downgraded to 8.0 using the Nokia Recovery software.  Unfortunately, after the phone came back up, it didn't find the backup I just did.  Any ideas how to get the phone to see it?  Can one restore a backup later, after setting the phone up?  FYI, I watched the backup to make sure it finished successfully.
  • Ok, on the theory that it didn't see my backup because the backup was from 8.1, and the newly-flashed o/s was 8.0, I applied all the updates to bring the phone to 8.1, then did a factory reset.  Sure enough, after I came back up on 8.1, it found the recent update.
  • Exactly. I did the same thing.
  • I would know the name of that calendar thar appears in the picture. Somebody knows?
  • I think it's Simple Calendar.
  • Great finally!! i was watching Dead Poets Society when the update appeared so you imagine quoting. B I dont know if is me but the camera in the Cyan besides faster it working way much better in low light 
  • hi,
    my lumia 1020 manufacturer name is : Rm_875_im_mea3_1035
    can i get cyan update ? i know my rom is for middle earth but " im " is for which country ?
    i live in iran and iran is not in the cyan update list .
  • Please check forums and official Nokia website as previously recommended regarding your specific model. This notification and comments deal strictly with USA AT&T Nokia Lumia 1020.
  • hi,
    my lumia 1020 manufacturer name is : Rm_875_im_mea3_1035
    can i get cyan update ? i know my rom is for middle earth but " im " is for which country ?
    i live in iran and iran is not in the cyan update list .
  • I was so so so so excited about the 8.1 update on my 1020. Then I installed it.  Do. not. like.   I thought I had read everything about 8.1, but somehow I missed that they took out all of the capabilities of posting to/reading updates from social media via the Me tile. The greatest thing about having a Windows Phone was NOT having to have the FB or Twitter app if I didn't want them. And that posting updates, getting comments, commenting, liking, etc was SO FAST because you didn't have to open the (awful) proprietary apps for each social network. Isn't that capability what MS was heralding not a year ago with their "who can do <insert random thing here> faster?" campaign? Are there ANY plans to bring this back?  Shouldn't they be making things easier, rather than more cumbersome? So disappointing.
  • No. What Microsoft is doing now is something called app extension. What this does is more features can be added quicker because the app can update without wasting for an OS update like in 8.0. Also apps like instagram can be implemented to this so we can add that account to the people app. Then by adding this to a contract you can see a post without going to the app. It's nice but the app needs this feature to be added.
  • I totally get it. I valued the way I could actually view what a comment said or what a tweet mention said without having that extra step of the phone having to launch the app. If they added the actual comment (or tweet) text to the message that pops up in the notification center (instead of just "so and so commented on your post"), I'd be all for that. But all this seems to do is create a link to open the app to the comment, which is what iOS does (and which is one of the reasons I hated iOS-- it's so much slower). If, down the line, it becomes quicker-- great. But until the workflow becomes more instantaneous, it's going to be slower than interacting with these comments/tweets via the Me tile. But when all is said and done, I am the one that has to get used to it. I'm not giving up on my WP (I've had one since they were initially released)-- it's just a shame that this functionality is gone.
  • I agree. Hopefully it will get better with updates.
  • You are correct. A huge differentiator for WP is now a memory. I have ditched all social media so don't mind, but can certainly see the downside for those that are still using them. Bummer.
  • SnapDragon S4 based.... that bodes well for the 920 and 820 headsets... should be soon.
  • Yay Data Sense! Thanks for including it AT&T!
  • I had to use the manual update option to install the update. It did not pop up on the screen like it did for the other updates.
  • I updated, did a restore, and everything installed except Fitbit. It either gets to about 25% and hangs, or just sits at "Pending". I've rebooted a few times trying to see if that may cause some different behavior but to no avail. I did get an error code a couple of times: 80070057 but that appears to apply to just about anything.
  • I've had apps just hang at pending for hours before. Had to turn off wifi, let it start, then turn it back on again. May or may not work for you.
  • i got it .. for my lumia 1020 .. the hashemite kingdom of jordan (Middle east) ..
  • i just updated my 1020. do we still get to make folders, like i can on my 920 Dev?
  • Thinking on doing a full restore with 8.1 and cyan. Just back up and restore to 8.1/cyan. Or is it not as easy as I make it sound? X3
  • I reverted back to 8.0 from developer preview and installed Cyan on my 1020. I was surprised to still see the word Beta on Cortana. Is that to be expected? I thought Cortana was shipping with some newer models.
  • Agreed.
  • Can someone who got the ATT Cyan update today confirm if tethering is still enabled? Or is it locked (call 611 to enable it blabla) I'm on DP and it's enabled. I updated a 520 a week ago to Cyan and tethering got locked again.. @!$#@ what's up with that. If ATT is locking tethering again with the new ROMs than we have a problem.. Please confirm. 10x
  • Tethering is locked unless you pay for that feature, our have a certain data plan.
  • On the 520 on WP 8 it wasn't locked.. On my 1020 and 820 it also isn't locked and we don't have tethering plan..
  • Just downgraded to 8.0, then updated to Cyan. Did a restore before I went to 8.1 update 1, and it didn't save my tiles. No big deal as I took a screenshot of my home screen and uploaded to one drive before the process and it's back to normal now. Perhaps it was because I was using the folders, but I'm not sure. Not bad AT&T, now waiting on the 920 release.
  • You should have fully updated, and then factory reset, before restoring the backup.
  • LUMIA ICON PLEASE. I FEEL SO LEFT OUT.
  • I upgraded and am so happy. I never did the preview for developers, so the different features I have only read about until now. WP is really coming up on features.
  • Congratulations to AT&T.  They are showing love for the Windows Phones.  They currently have four WPs updated to Cyan and Verizon can't even get ONE Windows Phone updated yet!  Verizon is pathetic when it comes to phone updates.  I'm so disgusted with their slow, uncaring and LIEING BS, I'm so ready to go back to AT&T!  I actually had a Verizon tech support supervisor  lie to me and tell me they didn't even have the Cyan update from Microsoft Mobile OY (Nokia) to test yet!  I informed him that I already confirmed with MMO that Verizon received this firmware update on July 15th!  He still tried to deny it until I made him conference call MMO and they verified with him on the phone that yes Verizon has been provided the firmware update on July 15th and should have been testing the firmware update already.  His only response after that was to return to the same old rhetoric of "well, we need to test this to ensure it doesn't cause problems on our network."  To which I responded, well get to testing, because per your own admittance, you guys didn't even realize you had the update yet!  Pathetic!
  • Taiwan CHT also.
  • I think I'll wait until the Nokia SRT reports that I can install Cyan on the phone (not Black as it currently does). By then, I surely hope the bitlocker issue is fixed and I could get Cyan OTA ... Come on MS, you can do it!
  • Just got the update and installed on my AT&T 1020. Kind off meh on it;  very 'two steps forward, one step back' in terms of functionality.
  • Yeah! I can finally blow the dust off of my 1020 and start using it again. Now it's time to mothball the 920 until att gets Cyan for that.
  • It's not worth going through the downgrading and bringing phone back up to date at all. Not a single differences is evident yet, and I've been playing around with it since yesterday. Should have waited for MS to push the update thru DP
  • Kind of agree but a fresh install actually of helped me out. It forced me to connect my phone to my PC to backup all my files, which freed up a lot of storage. So many pics.
  • Mission accomplished. After seemingly downloading twice, my 1020 is running Cyan. I didn't do the preview, so now to play catchup on learning curve. Not ready to migrate to the new smaller tiles. I'll experiment this weekend. Scrolling long webpages in explorer comes with a few stutters now. Need to learn how to use Cortana... Lots to do!! :)
  • Experiencing wi-fi issue after Cyan update. Consitently dropping the 5Ghz connection. Before update, I can get full bars around my apartment (only 800 SqFt). After update, I can barely get 2 if only walk 30 ft away from the router. Very often, I only see one dot.  Otherwise, a good upgrade. Still annoyed by the games clutter my app list. Wishing the Action Center can have more app choices, like "Cell+SIM" will make whole lot of sense. Cortana is fun, but needs improvement, too often just showing web search results.   
  • Ditto. I have a strong 5GHz signal in my apartment that other devices pick up, while the 1020 I just updated, via AT&T's Cyan update, dropped to one bar connected to that signal.  On WP8, it used to have full bars.  
  • So not just me then.  Chatted with Nokia Care on Twitter. Sent me this link nokia.ly/1uBZaKD. Not helpful at all, saw no improvement.  Then finally they suggested to use the Nokia Recovery Tool to reset the device. Not sure if I want to do that, so much trouble.  I might just to switch to the g/n connection for now. Saw few more same problems on other forums. I think more people need to let Nokia know about the issue. 
  • Dang it...Backup is not working...I do not want to roll back or restore my 1020 if none of my settings will be there T^T,  Tried deleting the backup, deleting lIve lockscreen, changing my wallpaper back to bing, removing cortana from start screen...don't what to do T^T...
  • Does it give you an error message?
  • Yeah the typical something went wrong with the backup please try again later
  • There has been some issues with this in the past, maybe this might fix it?   http://forums.wpcentral.com/windows-phone-8-1-preview-developers/277723-...   Sorry if you have tried it or if it didn't fix it
  • Thanks!  Did all the steps but it turned out I had way to many ringtones. Also a few were over 10mb lol...So 8.1 DP backs up ringtones! Make a note of that. :)
  • Love the update on both my Lumia 1020 & 520. However, Cortana interests not available on either of the 1020s in the house, but works fine on the two 520s. Is this a Lumia 1020 problem?
  • Question, DP 8.1 update, when will that be released for the public.  is it another 6 months, I want App folders! Thanks
  • Nice to have Treasure Tag working.
  • Anyone elses 1020 after the update still says Nokia 909 in About?
  • Got my Cyan 8.1 update on my 1020 last week in Gibraltar (Europe) but no Cortana even with UK settings :(  
  • My initial Cyan want was m Fitbit Flex synch. It is now 99% there! Now to get my folders with Preview for Developers, then it will be perfect and a Android/Apple beater!!
  • Cortana can't seem to take voice commands after upgrading on my 1020. Anyone else experiencing this?
  • Yes, no problems on my 520, but neither of the two 1020s in our house are able to utilize Cortana properly.
  • Apparently, there's a whole thread about this issue. http://forums.wpcentral.com/nokia-lumia-1020/304073-cortana-error-800410...
  • Since the Lumia 920 is amonst the last to receive the updates, its almost guaranteed that it will not be receiving WP 9 when it comes out  :D
  • after upgrade on 1020, my One Drive is not higlighted and it is not working. i even cant remove it.anybody same problem or soulotion? 
  • can anyone tell us Verizon windows 8 smartphone owners when we will get the Windows phone 8.1 update and the Nokia cyan updates and the new updates for widows phones 8.1. Verizon Windows smart phone customers have missed 3 UPDATES. WOW and we are PISSED OFF
  • Does anyone here have information on the daily Nokia Lumia 1020 crash issue?  I've tried many of the work arounds on the Window's support forum, but my phone requires at lease 1 soft reset a day.