Gears of War 4 Xbox One and Windows 10 PC known launch issues [Updated]

Microsoft and The Coalition are tracking bugs with Gears of War 4 for the Xbox One and Windows 10 PC versions on the game's official forum, We're going to keep this article updated to reflect the latest problems, solutions and workarounds until the game is completely bug free!

Update: Microsoft has posted an updated list of Gears of War 4 issues on the official Gears of War forums, having resolved previous issues like the infinite loading bug on one of the game's Acts. The latest issues are as follows.

Matchmaking Issues

We have deployed two server side updates to improve matchmaking and squads. We are continuing to work hard to fix remaining issues as soon as possible. You can stay up to date with this thread here.   


DLC Items Missing

We are investigating reports of some users missing Season Pass, Brothers To The End and Gears of War 4 Xbox One S exclusive content. If you are missing content, please read this FAQ for more information. You can also submit your Gamertag and missing content there. 

Audio Settings Reverting

We have logged an issue where audio settings automatically revert every time the game is loaded.   


Hitching at the beginning of a Multiplayer match / during extended sessions

We have identified a fix for the hitching that occurs at the start of a Multiplayer match on Xbox One in the past couple of days. We have temporary workaround solutions, but we will be rectifying the issue as soon as possible with a small Title Update. 

Solution: Open four other games (allow them to load past the initial splash screen) and then load Gears of War 4. 

Alternative Solution: As a last resort, you can also uninstall and re-install the game to fix the issue. 


Store: Download Errors and Download Restarts

We are actively working with the Windows Store team to investigate some instances where users are unable to initiate or finish their download. Solutions or information provided from the Store team on specific error codes have been listed below. 

Before continuing, please ensure you have followed the instructions found in this thread

Additionally some users have reported workarounds that have fixed their issues which we've shared below. These are user submitted workarounds that may or may not help if you are encountering issues, and are not officially endorsed as solutions. 

Bchaps - Try Again Later 

iAntique - Try Again Later  

Killer331 - Try Again Later, Something Happened On Our End

Store Error 80070490 If you are encountering this error, the Windows Store team have provided a workaround solution: Windows+R and type regeditNavigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Appx\PackageVolumesRight click and Modify DefaultVolumeKey to 1Restart your downloadStore Error 803f8007  This indicates your Gears 4 digital license entitlement has been revoked. We detected some Gears 4 Windows 10 keys were obtained illegitimately via our NVIDIA promotion, and these keys have been revoked. If you believe your key was incorrectly revoked, we highly recommend you contact NVIDIA support with proof of purchase to help out with this. If the listed methods above do not fix your downloads, we would ask you follow the steps below to pass along to the Windows Store team for investigation: In the Cortana search bar, run wscollectUpload the .cab file to a download destination, such as OneDrivePM this account (TC Octus) with a link to your .cab download, and details of the issue encountered. Please include any associated error codes.(Note: For downloads restarting with OS Build 14392.222, please follow the feedback steps found HERE rather than the ones above) 

Windows Store - Error trying to download Title Update

If you launch the game on Windows 10 without the update, you will get a message that an update is required to play with a link to the store. Clicking this link only minimizes the game when it takes you to the Store - please close the game fully before updating to avoid errors.  

Windows Insider Build 14936

Insider Build 14936 of Windows has a known issue with UWP games. If you wish to play Gears of War 4 you will need to temporarily roll back until the next Insider Build is released. 

One or more of my Achievements won't unlock

Some players are reporting PC achievements are not working. 

Solution: Ensure that your Telemetry and Application Telemetry Settings are enabled and that the service "Connected User Experiences and Telemetry" is enabled. Make sure that any privacy tools you are using allow telemetry to be sent. This will rectify the issue and should unlock any 'stuck' achievements. 

Minimum Spec – Textures do not appear to stream properly

When running the game on a minimum spec 2GB VRAM video card for the first time, textures may not appear to stream properly. 

Solution: Restart the game to resolve the issue. 

Co-Op: Second player gets kicked to menu upon load in

Some users have reported their co-op partner being kicked to main menu upon loading Campaign. 

Solution: Ensure your Firewall is turned ON and your NAT settings are Open or Moderate to prevent this issue. 

Co-Op: Non-Host player appears to freeze after a Checkpoint Restart for Host player

If hosting a co-op game with another PC user that has a slow computer, the other user may appear to freeze for a few seconds when restarting checkpoints if the host has vsync disabled.  

Workaround: The host can pause the game to avoid this becoming a detriment (reloading into combat, for example). 

Potential performance impact if SLI is enabled in the Nvidia Control Panel

Gears of War currently does not support explicit multi-GPU. However, we have found an issue where single-GPU performance will drop if SLI is enabled in the NVIDIA Control Panel. As a result, please disable SLI prior to playing Gears of War 4 if you have multiple-GPUs. NVIDIA and The Coalition are working on the issue and will inform the community as soon as we have the issue resolved. 

General Troubleshooting

Gears of War 4 must be installed to an NTFS drive otherwise it may fail to install, run or update properly. 

You make sure that the Windows EFS service is running in order to run the title. Do not disable it. 

Some players have reported that the title will not boot when the Windows automatic update service is disabled. Enabling the automatic update service will resolve this issue.

During my run through of the game I found very few issues on Xbox One, but it's encouraging to see that The Coalition are working diligently to repair every problem with Gears of War 4.

Read out our Gears of War 4 review

Need more? Don't miss our other coverage of Gears of War 4 including:

See on the Xbox Store (opens in new tab)

Jez Corden
Co-Managing Editor

Jez Corden a Managing Editor at Windows Central, focusing primarily on all things Xbox and gaming. Jez is known for breaking exclusive news and analysis as relates to the Microsoft ecosystem while being powered by caffeine. Follow on Twitter @JezCorden and listen to his Xbox Two podcast, all about, you guessed it, Xbox!

  • haha classic ms.
    ​- STORE BROKEN      
  • Most of these issues seems like it's the game not the store... Except the one we're a few people couldn't download Posted via the Windows Central App for Android
  • This game is making think about upgrading me 970 to a 1080 >_<
  • Witcher 3 made me go from 750ti to 970
  • Can't run it at 1080p almost maxed out?
  • Still no completely working Windows Store, yet they want us to buy 70-100€ games from there? They can't be serious
  • I still remember when developers only released finished non-buggy games. Ahh those were the days... Posted via the Windows Central App for Android
  • That's not entirely true. I mean, I played games on NES and PS1 loaded with issues. 
  • Considering there are glitches in many NES games, I don't think you do remember that, you only choose to remember what you want. Not only that, it's not the same comparison. Older games had much less and far more simple code. No software is perfect.
  • true, even Super Mario Bros has its glitches, I remember doing the trick to do lives if you do too much you simply ended with negatives lives or the tick to go to the level -1 whitch is a infinite loop with no exit. even pac-man has his glitch at level 256
  • There never have been finished, non-buggy games. Isn't it amazing how making your software better, adding features, adding more fun gets you criticized? Of course, they are being criticized by one of Microsoft's biggest trolls on this site, so it is expected.
  • As usual, an idiotic comment from someone without a brain. "There never have been finished, non-buggy games"? No? Funny. I've played a ton of them through the years.   "Isn't it amazing how making your software better, adding features, adding more fun gets you criticized?" Specially when you rush the game to release it (as it has been usual these past few years) and only release half a game, with the rest of it coming out later as a (preferably paid) DLC.   You can now return to serve as a footstool for whichever Corporation you fancy (I suspect Microsoft in your case). They certainly do give a sh*t about you indeed. Oh, wait...
  • Name one game with 0 bugs.
  • DigDug XD
  • Nope
  • Right?! I want to see this list too. Software will inherently have bugs, no way around it.
  • I played through the campain without one single issue on Xbox one. Same with forza horizon 3. Can't say the same about other games. I had a gfx error and save file curroption in uncharted but just put it down to a new release bug. Destiny and fallout had a load of problems for me, so did BF4 but they all came good in the end. You are right about people trolling MS. It's just jealous kids to be honest. Just enjoy the pc or consoles you got ffs.
  • Dino quest ps1 and only 'cause it sucks.
  • Really....I cannot remember a game that was **** out of the box before windows 10 xbox one.  windows 10 proving once again its pure sewage and belongs down the toilet,  and bring back seperate xbox, desktop, tablet and phone OS where everything worked as it should insted of trying to be everyting in one that NEVER works.....Actually as a rule,  a product trying to be everything NEVER works.  There is only comprimise...just as we see 10 desktop,  crappy as a tablet os,  slow and laggy as a desktop os,  windows 10 mobile No explenation needed...just **** windows 10....crappy full of bugs..
  • Hahahahahah!!!
  • Hopefully they patch things before the official launch date. Posted via the Windows Central App for Android
  • Not again. Really? Store issues. That should be the last possible issue with the game not the first... Posted via the Windows Central App for Android
  • I made my purchase and then immediately tried to download the game and met with the Something Happened on OUr End Try Again Later message. I closed the Store app and relaunched it, navigated to My Library and was then able to successfully complete the donwload.
  • Happy for you but that doesn't work on mine :( I am annoyed too as i got it with my Gears console so i can't even request a refund for a broken product on PC.
  • Buy Forza 3, 5 days of download and more than 350 G of download ... Buying Gear of war cant download at all..... Not using windows store again ever. Not everybody can be Steam. Please stop with this windows store only bullshit microsoft you just suck at this.
  • 350 GB? (I assume you mean GB when you write G) Yeah, sorry, not believing it. Someone joins and immediately starts posting something that would not only be impossible, but also something that you would know was wrong when the download lasted 5 days, going to call BS on this one.
  • No im serious I had to download the full games multiple times before it end up working. Not trolling I am way too old for this BS and I am already at my 3rd attempt on this one ...
  • What a surprise
  • Anyone notice the GoW4 soundtrack on its own is priced at £79.99!!!!
  • Wait 1 week and search the soundtrack at YouTube and download it.
    -Jack Sparrow Salutes u-
  • True, but I think it's a typo
  • Search the soundtrack at YouTube and download it.
    -Jack Sparrow Salutes u-
  • The last thing I want to do its to defend MS and Gears of war Team but bugs and glitches are very often in the new games and because of this many companies let players to join via closed beta or preview to see and send feedbacks(W10m FTW)
    I bought the total war 2 when the Countdown clock was at +0:00:5
    Believe me no game will ever have so many bugs (even now I have updates).
    I saw the trailer of Gears of War and Cod.
    I swear to you God.
    When the Monday morning Comes I will skip school and I don't care how hard it is(im the teacher and a Veteran Player) and I will buy Xbox one S Gears of War edition...Lets hope my wife will not come earlier...
    Pray for me brothers,Pray for me.
  • I can't get past the 1st loading page. After a while the game just closes automatically. I wonder if it is because i am using the insider program. I wish i would have never done that, so many terrible bugs.
  • Hope this is all fixed soon! Posted via the Windows Central App for Android
  • New CEO will fix this all right up.  He will seperate all OS back to the way it should be instead of this massive failed experiment.  windohs 10 is a joke and a massive screw up.
  • I'm sorry but I like Windows 10 on xbox one! Posted via the Windows Central App for Android
  • @Steve What are your reasons?
  • His "reasons" being that he's an Apple fan and hates anything Microsoft.
  • Lol! He probably plays game on those android boxes like NVidia shield
  • Vote for trump
  • No thank you.
  • Windows 10 Install: My download install was interupted by power loss and I had a partial install. I tried to install again and it would start all over creating a new install folder. This install would error at the end. I found i had to go to System Apps and there was Gears of War 4 install listed. I uninstalled this and it cleaned up the failed install. I ran Windows Update Troubleshooter to clean up the fail files stuck in Software Distribution folder. I also set Windows 10 Apps Installation default to a different drive. I did command line Admin WSRESET.EXE. The install worked. Game looks 10x better than the XB1
  • Updating Windows to build 14951 (Windows Insider) fix the Crash after splash screen.
  • [EDIT] build 14955 not 14951, sorry. 
  • Hello.. can a Pc game able to join with xbox one gamer in multiplayer matchmaking