Has your Xbox One randomly turned itself off? You're not alone. (update)

What you need to know

  • The Xbox One Preview Program allows the public to test out upcoming builds.
  • These updates can feature serious bugs.
  • There's new bug in the Alpha Ring 1910 Update which randomly shuts down your console.
  • There doesn't appear to be a workout or fix at this time.

Updated September 10, 2019: Today, Microsoft fixed the random shutdown issue plaguing Alpha Ring Insiders.

The Xbox One Preview Program gives the public a chance to test out upcoming features and changes. However, it's not without its problems. In a recent update, it looks like a rather serious bug was introduced which caused the console to randomly shut down when watching Netflix or playing games. We encountered the same issue while testing out an upcoming title for review purposes.

Luckily, Microsoft is aware of the problem and posted the following information on Xbox Wire (opens in new tab) about the latest Alpha Ring build. Unfortunately, there doesn't appear to be a solution at this time.

Some users have reported the console shutting down unexpectedly while using Netflix... If you encounter this issue after today's update, the console will take longer to reboot than normal. This is expected information to assist with investigating the cause of the behavior is being collected from the console. Some users have reported the console shutting down while playing games... If you encounter this issue after today's update, the console will take longer to reboot than normal. This is expected information to assist with investigating the cause of the behavior is being collected from the console.

We'll keep you posted as soon as Microsoft releases another patch or a workaround is discovered. Until then, be careful. We had to unenroll from the Xbox One Preview Program to fix this as it was impacting our coverage of an upcoming game. If you're having serious issues too, that may be the only solution as of now.

Xbox accessories you'll love

Every one of these quality accessories is guaranteed to enhance your Xbox experience.

PowerA Enhanced Wired Controller for Xbox One (opens in new tab) ($20 at Amazon)

PowerA's take on the Xbox One controller is an attractive pickup for budget-conscious gamers that nails all the basics.

Talon PDP Xbox media remote (opens in new tab) ($20 at Amazon)

The Talon PDP Xbox media remote is great for watching shows on your console.

Xbox One S vertical stand (opens in new tab) ($10 at Amazon)

Stand your console upright with this accessory.

Asher Madan handles gaming news for Windows Central. Before joining Windows Central in 2017, Asher worked for a number of different gaming outlets. He has a background in medical science and is passionate about all forms of entertainment, cooking, and antiquing.

5 Comments
  • Mine is randomly turning on
  • Mine actually turned off the other night, but I'm on the normal build. In not on the beta problem at all. This has only happened once to my knowledge.
  • Has a couple shut downs, but the Kinect voice has been going crazy since they shut down Cortana. It always thinks I am talking to it....
  • Mine just turned off on me while playing Gears 5 and I'm in the delta ring not the alpha ring
  • No, but my Xbox One X randomly gets a green tint on the screen that won't go away until you reboot it.