Microsoft disables custom Xbox Live gamerpics amid 'record numbers'

Xbox One X
Xbox One X (Image credit: Matt Brown | Windows Central)

What you need to know

  • Microsoft has disabled the ability to upload new custom gamerpics on Xbox Live.
  • The temporary move comes following "record numbers," as Microsoft hopes to improve moderation across the platform.

With much of the nation now stranded at home, Xbox Live reports record numbers, as Microsoft wrangles its gaming network to stay online. While we've seen a handful of issues impacting Xbox Live stability, the platform largely remains stable and adapting to increased demand. But it appears Microsoft has disabled the ability to upload new custom Xbox Live gamerpics, amid an effort to "streamline moderation" across the platform.

Introduced in 2017, Xbox Live allows users to represent themselves using external images, uploaded via Xbox apps. Usual moderation includes a manual review of all newly uploaded custom gamerpics, ensuring each adheres to community guidelines. But Microsoft suggests a sizeable uptick in Xbox Live usage, impacting its ability to effectively review content, and keep the platform safe for its multi-million userbase.

Xbox Live Guide

Source: Windows Central (Image credit: Source: Windows Central)

With increased traffic, Microsoft has temporarily shuttered the ability to upload new pictures across all platforms, including PC and mobile. The restrictions also extend to clubs, restricting changes to icons and backgrounds.

"As people look to gaming for social connection, we're seeing record numbers across Xbox Game Pass, Xbox Live, and Mixer," states Xbox Support. "To streamline moderation and ensure the best experience for our community, we're making small adjustments. We've temporarily turned off the ability to upload custom gamerpics, club pics, and club backgrounds."

Expect Xbox Live to restore full functionality over the weeks ahead, as load decreases on the platform.



Matt Brown

Matt Brown was formerly a Windows Central's Senior Editor, Xbox & PC, at Future. Following over seven years of professional consumer technology and gaming coverage, he’s focused on the world of Microsoft's gaming efforts. You can follow him on Twitter @mattjbrown.