Microsoft's Panos Panay responds to Consumer Reports 'Surface reliability' survey
Microsoft's Panos Panay has responded to Consumer Reports survey regarding poor reliability of Surface products.
Earlier today, Consumer Reports announced that it was removing its recommendations for Microsoft's Surface line of devices, citing poor reliability after two years of use. This is a pretty big deal, and doesn't paint a very good picture for Microsoft.
The Consumer Reports survey results have been received with mixed response. While it is true that Surface devices in the past have suffered from reliability problems, Microsoft's new Surface products in 2017 have been much better. What's more, Microsoft itself says it disagrees with Consumer Reports findings.
Now, Surface lead Panos Panay has weighed in on the subject via an official blog post. Panay says Microsoft is confident that customer satisfaction from users who own a Surface Book or Surface Pro is high, citing 98 percent of users as satisfied. You can read the full response below:
Panay closes by reaffirming that Microsoft is proud of the Surface product line and that it stands firmly behind its quality and reliability. What are your thoughts on Consumer Reports results and Microsoft's response? Let us know.
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Zac Bowden is a Senior Editor at Windows Central. Bringing you exclusive coverage into the world of Windows on PCs, tablets, phones, and more. Also an avid collector of rare Microsoft prototype devices! Keep in touch on Twitter: @zacbowden.
By Jez Corden
Man, these editors need to lighten up, around here. The ego working for WC builds is amazing. Daniel (although I love him🙄) is enough for two sites, and Zac doesn't need to follow in his footsteps... They need to play GOOD cop - BAD cop. SMDH
So, what would you do - if you we're such a person - if they say their products suck.
Right: You would shop somewhere else...
People nowadays trust the first thing they find on the internet.
Surfaces are the best mobile solutions by far.
I'm waiting for the new generation of mobile devices to get released to swap my Lumia 950 for one of them, I'm done with Android, I love it, but since I discovered W10M all I can feel for Android is some love, but smaller than the one I feel about W10M, regarding iOS: I had an iPhone 2 years ago, I could only stand it for 2 months, it's just a toy, an expensive one, it's very limited and restricted, it never evolved to meet users needs, it does not worth half of the price at all too.
Droid Cereal Box Prize😂 🤣
2. When undocking. We use USB docks. When the undock to go to a meeting, then come back and re-dock, sometimes their external monitor doesn't get recognised as their main screen. Some know how to change it, some know a reboot fixes it, some just log a ticket and complain. Yes, a switched on employee knows how to resolve or avoid these issues, but a new power button design, and better display switching would certainly help - and be something Microsoft could improve. Sometimes we get the occasional one that won't power up, so we talk the user though holding the power and volume button to fully power cycle it. That fixes a few issues occasionally also.. Out of that 50, in 18 months we've only had a single device be replaced due to a hardware fault, so for us that's half a percent hardware failure. You can't complain about that. I guess my advice for any IT Department contemplating rolling these out, opt for the extra accidental damage warranty option, use them yourselves so you understand their quirks and be prepared to hand-hold the staff through the deployment. Other than that, these are great devices and I love them. Oh and one thing I'd like to see Microsoft do, is have 8Gb RAM by default in all the base models, with NO price increase. 4Gb just really doesn't cut it these days.