Microsoft Surface PCs blasted by Consumer Reports for reliability issues
In its annual reliability study, trusted recommendations company Consumer Reports blasted Microsoft's Surface lineup of PCs and removed its "recommended" designation for all Surfaces, according to reports.
The reason Consumer Reports took Microsoft and Surface to task was a significantly higher rate of breakage during the first couple of years of ownership, according to Reuters. Consumer Reports based its assessment on responses from 90,000 tablet and laptop owners and estimated that a full quarter of all Surface owners would experience some sort of problem with their PCs within two years of purchase. The most common issues with the Microsoft devices were reportedly frequent freezes, unexpected shutdowns, and touchscreen problems.
However, Microsoft quickly responded, saying it disagrees with the conclusion. Microsoft also said "its return and support rates differ significantly" than Consumer Reports' findings, Reuters says.
For what it's worth, Windows Central has a very active set of community forums based on the Surface lineup, and though we see posts regarding hardware issues and concerns about Surfaces, we have not seen constant complaints about Surface reliability. And a few months ago, J.D. Power, another trusted product recommendations company, released some very different findings.
Of course, that does not mean a problem doesn't exist.
Either way, the Consumer Reports findings are very bad news for Microsoft, because many people, especially those who aren't particularly tech savvy and who look to the most well-known names for product recommendations, rely heavily on Consumer Reports when making purchase decisions. It's going to be tough for the Surface lineup to come away from this without a major scar on its reputation.
What's worse: Apple's computers ranked highest in reliability in the study, according to Reuters.
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Al Sacco is content director of Future PLC's Mobile Technology Vertical, which includes AndroidCentral.com, iMore.com and WindowsCentral.com. He is a veteran reporter, writer, reviewer and editor who has professionally covered and evaluated IT and mobile technology, and countless associated gadgets and accessories, for more than a decade. You can keep up with Al on Twitter and Instagram.
Airlines are choosing Surface products for a reason... They are not toys. End of story.
He was using a Surface.. I like Surface. If you think about your comment it is irrelevant.. It's just funny that he would put an Apple sicker over it. Chill, Mr sensitive pants.. Unfold your arms, and untuck that lip.
My highest complain though is the keyboard. I was never rough with that but the magnetic strip already came separate.
1. i wasnt familiar with surface before surface pro 3, but since then, surface pro 3, 4 and 2017 ALL had problem with sleep, battery, and whatever. same goes for surface book and even surface laptop. i actually got accustomed to "new firmware to address sleep/battery/you-name-it issue on surface X release now by microsoft" articles on this blog, so yea they definitely deserve it.
2. you windows central start to act biased and i dont like it as an every day reader. how dare you to say in this article that their hardware is better that what ppl say, based on your forum and what ms is saying(of they defend themselves) when if you as a blog have an extremely high amount of articles about surface line issues or new firmwares to address them (which we all hear that most often they dont really address them, at least not completely)
3. to people who start throwing crap like google and apple have issues too, just top fanboys. i dont care about apple and google. if i cared, i most certainly id know about their issues. but i dont. why? because i use windows, so im trying to keep myself informed about windows devices, which neither google nor apple build. so yea, im upset about microsoft busting a premium line of windows devices, while i couldnt care less about what issues google and apple have. is this so hard to understand?
Combined with the battery issues that made the news a while ago (that thankfully I wasn't impacted by), this seems 100% believable from my experience.