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Some Surfaces unable to connect to 5GHz networks following recent update

Surface Laptop 2
Surface Laptop 2 (Image credit: Windows Central)

What you need to know

  • Some Surface users can't connect to 5GHz networks following a recent update.
  • The Surface Laptop, Surface Book, and Surface Pro 5th Gen seem to be affected by the issue.
  • The update that seems to have caused the issue was supposed to improve Wi-Fi.

Several Surface users have reported that they can no longer connect to 5GHz networks following a recent update. Users on a Microsoft Answers forum (opens in new tab) and a Reddit thread say they've run into the issue (via Windows Latest). The Surface Laptop, Surface Book, and Surface Pro 5th Gen are reportedly affected.

According to both posts, a user updated their Wi-Fi driver to "Marvell Semiconductor, Inc. – Net – 15.68.17013.110." Following the update, they couldn't connect to 5GHz networks on their Surface Book. Uninstalling the driver seemed to fix the issue and reinstalling the update seems to cause it again. Other users have chimed in saying they face the same issue on their Surface devices, including the Surface Laptop, Surface Book, and Surface Pro 5th Gen.

The extent of the issue is not yet determined. It seems to only affect a subset of Surface users, even on affected devices. Microsoft has not issued a response to the issue at time of publication.

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Surface Precision Mouse (opens in new tab) ($77 at Amazon)

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Sean Endicott
News Writer and apps editor

Sean Endicott brings nearly a decade of experience covering Microsoft and Windows news to Windows Central. He joined our team in 2017 as an app reviewer and now heads up our day-to-day news coverage. If you have a news tip or an app to review, hit him up at sean.endicott@futurenet.com (opens in new tab).

7 Comments
  • I don't have this issue on my first gen surface laptop
  • Still puzzled why MS chooses to use Marvell for Surfaces.
  • Keep us posted. Hopefully Microsoft will fix this soon for all surface devices.
  • I've actually been having an issue with losing wired network connectivity on my first generation Surface Studio since a recent update. Not sure if it would have been the same issue as is reported in this article or something else. To get the wired connection started again, I either have to unplug the ethernet cable and plug it back in or I have to reboot the PC. Super annoying.
  • Aside from Wi-Fi, my bluetooth is wonky now.
  • Bluetooth, has always been wonky for ages.
  • Its the reverse for me. I was having 5ghz issues on the last wifi drivers and now can connect to 5ghz with these.