What you need to know
- Some Surface users can't connect to 5GHz networks following a recent update.
- The Surface Laptop, Surface Book, and Surface Pro 5th Gen seem to be affected by the issue.
- The update that seems to have caused the issue was supposed to improve Wi-Fi.
Several Surface users have reported that they can no longer connect to 5GHz networks following a recent update. Users on a Microsoft Answers forum and a Reddit thread say they've run into the issue (via Windows Latest). The Surface Laptop, Surface Book, and Surface Pro 5th Gen are reportedly affected.
According to both posts, a user updated their Wi-Fi driver to "Marvell Semiconductor, Inc. – Net – 15.68.17013.110." Following the update, they couldn't connect to 5GHz networks on their Surface Book. Uninstalling the driver seemed to fix the issue and reinstalling the update seems to cause it again. Other users have chimed in saying they face the same issue on their Surface devices, including the Surface Laptop, Surface Book, and Surface Pro 5th Gen.
The extent of the issue is not yet determined. It seems to only affect a subset of Surface users, even on affected devices. Microsoft has not issued a response to the issue at time of publication.
Our favorite Surface accessories from Microsoft
Every one of these valuable Surface accessories is Windows Central Approved and guaranteed to please.
Surface Precision Mouse ($77 at Amazon)
The Surface Precision Mouse is not only one of favorite Surface accessories, it's one of our favorite mice for any PC. It's packed with valuable features and customizable buttons. Its scrolling and tracking are seamless and spot-on. And it's rechargeable so you never have to buy new batteries for it.
Surface Pen (From $72 at Amazon)
Every Surface owner needs this Pen. Period. It supports 4,096 levels of pressure sensitivity, tilt support for shading density, and enjoys supremely low latency. When paired with a Surface PC, the potential is endless. And it comes in a bunch of cool colors.
Surface Dock ($136 at Amazon)
With two Mini DisplayPorts, four USB-A 3.0 ports, an Ethernet port, and a 3.5mm audio jack, this dock gives you the ports you need to stay connected to all your favorite devices. Plus, it easily turns your Surface into a desktop power hub. We highly recommend it.
Sean Endicott is the news writer for Windows Central. If it runs Windows, is made by Microsoft, or has anything to do with either, he's on it. Sean's been with Windows Central since 2017 and is also our resident app expert. If you have a news tip or an app to review, hit him up at firstname.lastname@example.org.
I don't have this issue on my first gen surface laptop
Still puzzled why MS chooses to use Marvell for Surfaces.
Keep us posted. Hopefully Microsoft will fix this soon for all surface devices.
I've actually been having an issue with losing wired network connectivity on my first generation Surface Studio since a recent update. Not sure if it would have been the same issue as is reported in this article or something else. To get the wired connection started again, I either have to unplug the ethernet cable and plug it back in or I have to reboot the PC. Super annoying.
Aside from Wi-Fi, my bluetooth is wonky now.
Bluetooth, has always been wonky for ages.
Its the reverse for me. I was having 5ghz issues on the last wifi drivers and now can connect to 5ghz with these.
Get the best of Windows Central in in your inbox, every day!
Thank you for signing up to Windows Central. You will receive a verification email shortly.
There was a problem. Please refresh the page and try again.