Some Windows 10 Anniversary Update PCs are crashing when connected to Kindles [Update]

Update: ZDNet received a statement from Microsoft on these crash reports.

"We are aware of an issue with a small number of Kindle Voyager and Paperwhite e-Readers causing an unexpected behavior when plugged into Windows 10 devices after installing the Anniversary Update. We are currently working on an update to address this issue."

A number of Windows 10 Anniversary Update PC owners are reporting Blue Screen of Death crashes when they connect them to Amazon's Kindle eReaders like the Paperwhite and Voyage.

Many Kindle owners have been trying to transfer ebooks to their PCs, but have instead been dealing with crashes on the latest major update to Windows 10. Some of those owners have posted their experiences to Microsoft's support forums, (via The Guardian), such as the report from "Rick Hale"

On Tuesday, I upgraded to the Anniversary Edition of Windows 10. Last night, for the first time since the upgrade, I mounted my Kindle by plugging it into a USB 2 port. I immediately got the blue screen with the QR code. I rebooted and tried several different times, even using a different USB cable, but that made no difference."

So far, Microsoft has yet to comment on these issues. However, some Kindle owners are posting workarounds that have worked for some, but not everyone. One of them claims that just leaving the eReader plugged into the PC, and allowing it to reboot, solves the crashing problem. Another one states that plugging a Kindle into a USB 2.0 port, rather than a USB 3.0 port, can also work.

Are you experiencing any of these issues with the Windows 10 Anniversary Update crashing when connected to a Kindle eReader? If so, let us know in the comments, along with any workaround that have worked for you.

John Callaham