Surface Go launch day is here in the U.S. and Canada, but it looks like late deliveries may put a damper on the excitement for some. Despite advertising an August 2 launch date for the device, it appears that some who preordered a Surface Go ahead of time won't see the device hit their doorsteps until later this week or next.
While the majority of people chiming in on the Surface Reddit are reporting that their Surface Gos are set to arrive today, some users are reporting later delivery dates from the Microsoft Store and Best Buy.
"I preordered from Best buy Canada and saw the same message stating delivery by the 2nd, however here we are on the release date and it's saying in progress with a delivery day of next Tuesday," says one Reddit user.
Another user stated: "I've also ordered from the Microsoft Store online. I was hoping that they would pre-ship so those that pre-order could have their device on August 2nd on release day or at least August 3rd-4th. Talking to a service agent and it seems like they don't actually ship till the 2nd. I'm thinking about changing my order to see if I can pick it up in stores now."
One user on the Windows Central forums today saw their Microsoft Store shipment status change to "in transit" with an estimated delivery date of August 8. However, FedEx's shipment tracker is showing a separate delivery date of August 8.
For our part, two Windows Central staff members have been charged for their Surface Go orders, but haven't received shipment notifications as of this morning.
While those waiting on home deliveries are hitting some snags, it appears that anyone who preordered for in-store pickup will be able to grab their orders today. In checking with various Microsoft retail stores and Best Buy, the device is showing as in-stock across much of the U.S.
That presents a problem, as it's currently easier to just walk into a store and grab a Surface Go while things are hit or miss for anyone who preordered weeks ago with the expectation of getting their device on launch day. Personally, I experienced a similar delay with my Surface Book 2 preorder last fall, with the delivery arriving a day later than the stated launch date. It's simply a bad customer experience, which mars an otherwise excellent device.
Did you preorder a Surface Go? Let us know the status of your delivery in the comments below and on our forums.
Surface Go is available now starting at $399 at Microsoft and other retail stores.
We may earn a commission for purchases using our links. Learn more.
Alleged source code for Windows XP exposed in 4chan leak
Alleged Windows XP source code has surfaced online after a thread on 4chan gained steam this week. If genuine, the source code could pose a security threat for any remaining Windows XP systems, particularly if they're connected to the internet.
HP updates Reverb G2 ahead of launch, preorders start shipping in November
HP is finally nearly ready to start shipping its new Reverb G2 Windows Mixed Reality headset. Those who have already preordered the $600 headset should see them arrive in November, while anyone preordering after September 24 will see headsets arrive in December.
The 300Hz display on the Razer Blade 15 is way ahead of its time
Our favorite gaming laptop now has a 300Hz display option and it's smoother than your eyes can really see.
Zac's 10 can't-live-without Surface Go accessories
The Surface Go is the ultimate tablet that's also a pretty good laptop when required. Here are our recommendations for the best Surface Go accessories that you should definitely be checking out if you haven't already.