What you need to know
- Surface Pro 4 and Surface Book 2 users have reported battery drain issues.
- Microsoft has responded to the issue and is "currently investigating the issue."
- Surface Pro 5th Gen (2017) and Surface Pro 6 users reported battery degradation issues earlier this month.
Several Surface users report battery drain issues for the Surface Pro 4 and Surface Book 2 following a recent Windows 10 Update (via Windows Latest). Twitter user Jason Falter states that he gets under two hours of battery life following updating his device to Windows 10 version 1903. Another user reports a similar issue on the Surface Book 2. Microsoft responded to the feedback and is "currently investigating the issue."
Thank you for your feedback and the great information. We understand the concern and are currently investigating the issue. Please continue to check for Surface and Windows Updates to make sure that your device has the most current firmware and software available. -Gemzon— Microsoft Support (@MicrosoftHelps) August 27, 2019
Battery life can vary dramatically depending on how people use a machine, but multiple users have reported issues with the battery life on Surface devices. Several users reported battery drain issues with the Surface Pro 4 in the past, though these issues were reported while running a different version of Windows 10.
Earlier this month, users of the Surface Pro 5th Gen (2017) and Surface Pro 6 reported severe battery degradation so issues are not restricted to the Surface Pro 4 and Surface Book 2.
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