What you need to know
- Surface Pro 4 and Surface Book 2 users have reported battery drain issues.
- Microsoft has responded to the issue and is "currently investigating the issue."
- Surface Pro 5th Gen (2017) and Surface Pro 6 users reported battery degradation issues earlier this month.
Several Surface users report battery drain issues for the Surface Pro 4 and Surface Book 2 following a recent Windows 10 Update (via Windows Latest). Twitter user Jason Falter states that he gets under two hours of battery life following updating his device to Windows 10 version 1903. Another user reports a similar issue on the Surface Book 2. Microsoft responded to the feedback and is "currently investigating the issue."
Thank you for your feedback and the great information. We understand the concern and are currently investigating the issue. Please continue to check for Surface and Windows Updates to make sure that your device has the most current firmware and software available. -GemzonThank you for your feedback and the great information. We understand the concern and are currently investigating the issue. Please continue to check for Surface and Windows Updates to make sure that your device has the most current firmware and software available. -Gemzon— Microsoft Support (@MicrosoftHelps) August 27, 2019August 27, 2019
Battery life can vary dramatically depending on how people use a machine, but multiple users have reported issues with the battery life on Surface devices. Several users reported battery drain issues with the Surface Pro 4 in the past, though these issues were reported while running a different version of Windows 10.
Earlier this month, users of the Surface Pro 5th Gen (2017) and Surface Pro 6 reported severe battery degradation so issues are not restricted to the Surface Pro 4 and Surface Book 2.
Sean Endicott is the news writer for Windows Central. If it runs Windows, is made by Microsoft, or has anything to do with either, he's on it. Sean's been with Windows Central since 2017 and is also our resident app expert. If you have a news tip or an app to review, hit him up at firstname.lastname@example.org.
I've noticed significant and unusual battery drain on my Laptop 2 over the past week-ish. Now that I see this article, it occurs to me that I had an update ready this morning. TBD if that fixes this particular issue...
This is like 2 week old news. Maybe if you posted less ads you would have time to post some real news.
We see this happen over and over. I wonder if they keep forgetting to merge old hotfixes into the new release.
While you're at it, please write up on people with Surface Pro 4 and Surface Book 1's with bulging batteries destroying the screens of an otherwise working computer. In some cases Microsoft replaces it for free out of warranty and in most cases they request $600 and say to talk to someone in your community to find out how to safely dispose of it. https://answers.microsoft.com/en-us/surface/forum/surfbook-surfdrivers/s... https://answers.microsoft.com/en-us/surface/forum/all/surface-book-scree... https://answers.microsoft.com/en-us/surface/forum/all/surface-book-scree...
My Surface Pro 4 did an update in the last few days. This morning I used it off the surface dock for the first time since and was shocked when the battery drained in less than 2 hours!... It is a recent warranty replacement so it had great battery life before this "update".Definitely something funny going on with the latest update!
I bought a new Surface Laptop 2 yesterday and I'm having these issues. Not cool Microsoft, I hope it gets fixed soon!
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