What you need to know
- Some Surface Pro 5th Gen (2017) and Surface Pro 6 users reported battery degradation and issues on a Microsoft forum.
- One user claims a Surface shows 0 percent while charged.
- Some Surface Pro 3 devices had battery issues.
One user reports that their device showed 0 percent battery while it was plugged in. The user also reported that their device was sluggish while experiencing the issue. A second user states that their Surface's battery has lost 70 percent of its original battery capacity after 309 charging cycles. One user shared a screenshot of a battery report to show the degradation.
The Surface Pro 5th Gen (2017), also known by some as the Surface Pro 5, was released in May of 2017. The Surface Pro 6 was announced last October. While some battery degradation over time is normal, devices shouldn't lose 70 percent capacity in this short of a time.
The Surface Pro 3 also experienced battery issues in the past, so this isn't the first set of battery issues the Surface Pro line has seen.
Microsoft has not released a statement on the issue or responded to the Microsoft Answer forum.
