What you need to know
- Microsoft recently released a firmware update for the Surface Pro X.
- Only models of the Surface Pro X with LTE connectivity have a new update to install.
- Surface Pro X devices may run into an issue that prevents the Eye Contact feature from working after installing the update.
Microsoft's Surface Pro X recently received a firmware update. Specifically, models of the Surface Pro X with an SQ2 or SQ1 processor and LTE connectivity have an update available. The Wi-Fi-only version of the Surface Pro X hasn't received an update since January 2022.
Here's everything that's in the firmware update:
- Improves system stability and resolves system bugcheck.
- Improves Camera performance.
- Enables support for new Surface Type Cover.
- Improves integration with Surface Dock 2.
- Improves trackpad accuracy.
- Improves Bluetooth performance.
To update your Surface Pro X, it needs to be running the Windows 10 May 2020 Update (version 20H1) or greater.
You may need to take some additional steps following the update. "There is an issue initiating the Eye Contact feature on the February 28, 2022 update on devices that have taken the Windows 11 update," says Microsoft. The company outlines a workaround for this issue.
To turn the feature on or off, you need to toggle it within the Windows Settings app. People with affected systems will have to perform these steps every time they open the Camera app:
- Select Start > Settings > Bluetooth & devices > Camera > Surface Camera Front or Surface Camera Rear
- Toggle the Eye Contact feature.
Microsoft is working on a permanent solution for the issue.
The specific drivers that have been updated are detailed in a Microsoft support document (opens in new tab).
Sean Endicott brings nearly a decade of experience covering Microsoft and Windows news to Windows Central. He joined our team in 2017 as an app reviewer and now heads up our day-to-day news coverage. If you have a news tip or an app to review, hit him up at email@example.com (opens in new tab).
The benefit of buying a computer from a company that isn't in it for hardware sales – they give the software a whole lotta love and don't just leave you high and dry after a year (looking at you, HP).
You got that right! I gave up on HP for that very reason. I had a laptop that 6 months after release, no more updates. The last update -- which was their third attempt to fix a buggy track pad -- they caused a new trackpad bug in the process. Despite being made aware of it, they never bothered to fix the faulty patch. About 8 years ago, my company was purchased by HP, and I thought that as an employee, I would get better service. Nope. When they couldn't find my machine I'd sent in for repair, I dug through our corporate address book and located the guy in charge of worldwide customer support -- I went to the top. One of his employees said they'd get someone on it and I'd receive a call. I never did. Finally got my machine back from support, but they'd forgotten to seal the box. There was a dent on the case where they'd reassembled it incorrectly, or maybe it had fallen out of the box during the return trip. The whole ordeal -- not my first with HP -- took over 2 months. Maybe they've improved over the years, they definitely couldn't get worse, but once burned, twice shy. That said, I've had luck with Lenovo, too...four years after buying a ThinkPad, I was still getting the occasional update.
My Surface Pro 7+ also received a few firmware updates today.
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