Maybe it's because they don't have to waste any resources on, oh, 3G data, but T-Mobile has, for the 5th year in a row, had the best customer services amongst the US carriers. That's why I let Mike Overbo talk me into them despite their tragic lack of UMTS, HSDPA, etc.
T-Mobile held onto the top spot and ranked highest among the five largest U.S. wireless network operators by creating a positive experience among customers who contact the carrier for service or assistance.
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