UK watchdog group Which? claims Microsoft should offer better Windows 10 upgrade support
The leading UK consumer watchdog group Which? claims Microsoft should offer better support for people who upgrade their older PCs to Windows 10. The group claims that 12% of the people they surveyed who updated to Windows 10 have since rolled back to an earlier version of the OS.
Microsoft offered everyone who had a Windows 7 or 8.1 PC a way to upgrade their OS to Windows 10 for free from July 29, 2015 to the same day in 2016 (although there's evidence the company has unofficially kept that offer going). However, according to the BBC (via Neowin), the survey conducted by Which? showed that some people didn't care for Windows 10 after that update:
Much has been said in the past about Microsoft's efforts to "nag" Windows 7 and 8.1 owners to upgrade to Windows 10 with notifications from the now removed "Get Windows 10" app. Which? says it goes beyond that, with many people complaining about problems with their PCs after they installed the free upgrade:
The watchdog group believes Microsoft should offer better customer service for people who have experienced problems with the Windows 10 upgrade, including "paying compensation where it's due under the Consumer Rights Act 2015." In a statement, a Microsoft spokesperson defended its efforts to help customers with the update:
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By Jez Corden
Which is witch or witch is which??
I can understand if you are paying 80+ dollars for it, but this wasn't the case.
I guess I have a different point of view because I try my best to NEVER contact support, mainly because I don't want to be treated like a dumbass by the first level tech I get and I don't like bothering people. Most support that you are going to get anyway you can find on your own with a little EFFORT on your part. Dr. Google knows a lot of things if you ask him nicely!