What you need to know

  • Xbox Live is down for countless gamers.
  • There are hundreds of thousands of reports that gamers can't sign in.
  • Xbox Support is working on a solution.
  • It's unclear how long this outage will last.

Updated September 6, 2019: After a four-hour outage, Xbox Live is back up and running. We were able to verify this as of 11:15 PM EDT on September 6. If you're still having trouble signing in, try restarting your console.

Xbox Live is having a lot of issues lately, and guess what, it's down again on Friday, September 6. There are multiple reports that players can't sign in to their consoles. This means that all gamers hoping to play Gears 5 among other online titles are out of luck. Microsoft is aware of this problem and is working towards a solution. It's unclear when the servers will be back up, but we'll keep you posted.

In the meantime, the solution to sign in is to take your console offline. While this means that you won't be able to play multiplayer, at least you'll be able to access single-player content. To do so, just go to Settings on your Xbox One. The option to take it offline should be in the Network menu. Keep in mind that this won't work if the Xbox One you're using isn't your Home Console.

Aside from the Distributed Denial of Service (DDoS) attacks that took place on Xbox Live a few years ago, this is one of the largest outages in recent memory. Hopefully, Microsoft will learn from this going forward — just like it did with the DDoS attacks — and make its service even better. Given the fact that Gears 5 launched today for select owners, the outage couldn't have hit at a worse time.

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