Xbox feedback analysis: The top issues Xbox fans want to see fixed in 2022
Xbox is on the up, but is by no means perfect.

Xbox is on the up and up, with Xbox Series X|S consoles selling faster than any previous Xbox generation before it, even the Xbox 360. With Xbox cloud gaming, the biggest studio portfolio in the company's history, and an industry-leading subscription service in Xbox Game Pass, Xbox is poised to have a really great console generation.
As good as Xbox has been doing lately, things could always be better, right? Recently, I asked on Twitter what Xbox fans' biggest concerns were currently about the Xbox platform, and solicited over 1,000 replies with user feedback. Over the Christmas break, I sat down and analyzed each bit of feedback based on various categories. If a feedback item appeared only once, I added it to an "other" column. The vast majority of complaints did, in fact, appear multiple times, and the range of feedback was quite broad.
Here's an overview (and wholly unscientific) look at the ~1,000 user feedback sample I gathered, and what seem to be some of the biggest trending issues among core Xbox fans.
Xbox feedback overview
On Dec. 28, I asked Xbox fans in my Twitter following for feedback on the current state of Xbox. Each time I tracked an issue from an individual user, I added it to a tally on Excel and produced the above pie chart based on the results.
No single issue wholly dominated for Xbox gamers.
This should by no means be taken as scientific, given that it focuses entirely on my personal Twitter following and disregards the experiences of users who are perhaps playing more casually and don't get involved in the online discourse. Still, it gives us some good indication at what the prevailing pain points are for heavy Xbox users, and may give us some idea of where Xbox may prioritize development for future features and expenditure.
As you can see above, no single issue wholly dominated for Xbox gamers. The biggest pain points for most pertain to the Xbox Game DVR, which records game captures, screenshots, and handles live streaming. Another big pain point was general issues with the Xbox OS, with many complaints about the abundance of "ads" on the dashboard. Another concern for Xbox gamers is the perception of decreased support from Japanese studios, who increasingly seem to bypass Xbox in favor of exclusivity deals with Sony PlayStation or Nintendo Switch.
Below I'll offer some more details on the complaints, and also we'll start to track where Microsoft is on some of these issues over the course of the next year.
Xbox game DVR
There were many, many complaints about various aspects of the Xbox Game DVR, and for good reason. The Xbox Game DVR has fallen into a bit of a state in recent years, in a variety of ways. The way the system handles HDR for captures is a bit off, with screenshots appearing washed out and weird when you upload them to a PC. It's also weirdly difficult to obtain your captures from a PC, with no system in place currently to access cloud files without manually uploading them from your Xbox to an adjacent service like OneDrive.
Another complaint I combined in this category revolves around streaming. Since the death of Mixer, Microsoft had no way to stream directly from the Xbox to streaming platforms until recently, when it finally re-integrated Twitch. However, Twitch isn't the only streaming service out there. The Xbox currently offers no native support for YouTube Gaming, for example.
The Xbox Game DVR also has no system for editing clips together, offering only a basic trimming service. In a social media world, it seems odd that the Xbox Game DVR is so bare-bones when it comes to some of this stuff. The old "Upload Studio" app was left abandoned and finally deleted entirely from Xbox a little while ago.
Thankfully, Xbox engineering lead Jason Ronald said on a podcast a little while ago that the Xbox Game DVR is a high priority for the team in 2022, so hopefully, we'll see these issues solved sooner, rather than later.
Xbox OS customization and improvements
For this, I lumped many complaints about the Xbox dashboard into a single category, since there were many issues that were a little less specific. The most prevailing complaint revolved around the abundance of tiles perceived as "ads" on the dashboard. The larger tiles across the bottom generate "recommended" content from various sources, including achievements, game recommendations, and so on. Many users seek the ability to hide this row of panels and desire a "cleaner" dashboard that showcases more of the background.
There were other complaints, ranging from the lack of HDR on the dashboard which causes flickering on some TVs while switching HDR modes. Also, general speed of the dashboard often came up as an issue, too. There were some complaints about the complexity of the Family Settings system, too, while others requested Discord integration for messaging and voice chat.
Support from Japanese studios
Another frequent concern revolved around support from Japanese and other third-party studios.
With Sony buying up exclusivity deals around the Final Fantasy franchise, and other franchises like Persona just arbitrarily ignoring Xbox all together, it's clear that many Xbox fans feel Microsoft needs to work harder to get some of these developers interested in building for the platform.
Xbox has seen a bit of success here and there from Japanese studios. Microsoft helped bring Phantasy Star Online 2 to the West via Xbox, for example, and Sega also brought the entire Yakuza franchise to Xbox, after years of exclusivity on other platforms. Microsoft has even garnered some wins from Square Enix, nabbing Octopath Traveler for Xbox Game Pass. Yet still, major gaps in the lineup persist. While not Japanese-made, Genshin Impact skipping Xbox has proven a pain point for some, and Atlus' continued absence on Xbox frustrates JRPG fans everywhere.
Microsoft has previously described Japan as one of its fastest-growing markets, so perhaps the situation will change in the coming years. But it's clear Xbox still has a lot of work to do in this area.
Xbox achievements
Another large bout of feedback fell against the Xbox achievement system, which has been a bit neglected in recent years. Save for the inclusion of a special "rare achievement" toast notification, there have not been any meaningful additions to the system in years. Meanwhile, PlayStation's Trophy system has become the object of some jealousy, given that it offers a more granular look at how players tackle achievement hunting.
Many players were asking for some sort of recognition for 100% completions of games, while others want to be acknowledged for their dedication to a single title. It's certainly true that professional gamers may spend more time in a single game learning to play at a higher level, rather than hunt down achievements in many separate games. Additionally, there were complaints about some indie publishers who deflate the quality of achievements with purposefully easy Gamerscore harvesting opportunities, devaluing the system as a whole.
Xbox first-party concerns
There continues to be concerns about Xbox's first-party output too, despite the acquisitions Microsoft has made in recent years. Many of these complaints were about different specific things with regards to first-party, ranging from requests to revive old IPs like Banjo, to the perceived lack of information about major upcoming games like State of Decay 3, Perfect Dark, Fable, and others.
It's clear that Microsoft still has some work to do to fully repair the perception that it can't meet Sony's PlayStation platform on raw quality. They've had a large range of positive wins last year, with more award nominations than any time in recent memory. Flight Simulator, Age of Empires IV, Forza Horizon 5, and Halo Infinite were all well received, and continue to bring people to the platform who may have never considered Xbox before. That being said, games like God of War, Horizon Zero Dawn, Ghost of Tsushima, and others on PlayStation just seem to still be at a level of quality Xbox hasn't been able to reach yet, despite the variety that Microsoft is putting out.
Players in the thread continued to request high-quality cinematic third-person action games, akin to the likes of God of War and Horizon. There were also calls for Microsoft to explore superhero games, in response to Sony's confident command of the Spider-Man IP. Fixing this perception will take time, still, likely frustrated further by the pandemic and work-from-home disruption of the past two years. In 2022, some of the most anticipated Xbox games include Starfield and Redfall, as the purchase of ZeniMax starts to bear fruit for Xbox.
Other Xbox concerns
There were various other concerns that appeared frequently in the thread. Localization issues continue to be a subject of concern outside of U.S. and U.K. markets specifically, with many users upset at the lack of support for Microsoft Rewards in their region. As someone who uses Bing and Microsoft Edge across PC and mobile, it almost gets me enough points every few months to effectively pay for Xbox Game Pass for free. It's understandable that people would be mad about missing out on this, but unfortunately, it's not on the Xbox team to solve this one, since Microsoft Rewards is handled by a different part of the company. However, it also includes concerns such as poor language support for first-party games, with many games receiving no local dub in their language of choice, or in some cases, not even subtitles.
Many users were also requesting some sort of Xbox Game Pass family plan, for multi-console households. Right now, you can share Xbox Game Pass with up to one other user using the console-sharing workaround method, but for people with multiple kids and multiple Xboxes, those costs rack up quite quickly. Considering even Office 365 has a family plan, it seems a bit of an odd omission that Xbox Game Pass does not. Hopefully Microsoft and its partners can work this one out.
Many users were also bringing up forced crossplay between consoles and PC on games like Halo Infinite and Call of Duty, exposing Xbox gamers to hackers on PC and perceptions of unfair competitive play when you start mixing controllers with mouse and keyboard players. Many users also complained about the quality of the Xbox apps across mobile and PC, which have inconsistent features at best, and horribly bad performance at worst. The Xbox app on PC is particularly bad, and something we've written about extensively here on Windows Central.
Another issue that came up frequently was the quality of backward-compatible games on the Xbox Series S. On the Xbox Series X, backward-compatible games use their Xbox One X resolutions and frame rates, but even though the Xbox Series S should be capable enough to handle these higher resolutions in older games, the system downloads the Xbox One S versions of backward-compatible games by default. This may be a precaution to ensure smooth gameplay, but I'm sure Microsoft could explore workarounds to make these features a little better on the Xbox Series S, considering many users likely picked up the smaller console as a secondary platform to take advantage of backward compatibility.
A never-ending process
I think the fact the issues people have are fairly spread out could be interpreted as a good thing. There's no central major problem facing Xbox for most users right now, with most aspects of the platform boiling down to refinement of things that are already there. I suspect in earlier years, concerns over the first-party lineup would've by far made up the bulk of fears about the future of the platform, but it seems confidence in this area has gradually improved over time.
With more investment than ever before, gamers ultimately stand to benefit.
Microsoft does have its work cut out when it comes to things like localization, support from Japanese and other third-party studios, and the constraints on the Xbox operating system. The Xbox OS is starting to show its age a bit potentially, given the limited resources allocated to running system-level features on the box. Opening the dashboard while running an intensive game reveals just how sluggish it can still be in certain scenarios, and the quality of the Game DVR and stagnation of the achievements system remains a bit painful.
One thing is for certain: Feedback and platform development is a never-ending process. Competition between the platform holders leads to innovation, which in turn leads to requests for more features and content. It felt a bit like Xbox was being run on a shoestring budget at the start of the last gen, but this gen, things absolutely feel completely different. With more investment than ever before, gamers ultimately stand to benefit, but we should keep up the (constructive, respectful) pressure on Microsoft to ensure that the complacency of yesteryear doesn't return.
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Jez Corden a Managing Editor at Windows Central, focusing primarily on all things Xbox and gaming. Jez is known for breaking exclusive news and analysis as relates to the Microsoft ecosystem while being powered by caffeine. Follow on Twitter @JezCorden and listen to his Xbox Two podcast, all about, you guessed it, Xbox!
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You can get your captures using old Xbox console companion app on PC.
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I don't know how a Family plan for Xbox Game Pass didn't garner more support.
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Family plan doesn't garner more support because not many families own and ALL play premium consoles. It's still overwhelmingly young boys and men that game. Switch currently owns the casual/family demographic mostly because of its portability and family focused exclusive titles. Besides, this only matters if you want to play coop games on separate screens/devices. This is becoming far more common than it ever used to be thanks to the PC/Xbox/Cloud streaming cross platform support, but it's still pretty rare. I think this is likely something Microsoft is actively working on even with not being the number one most requested feature. Anything to increase the number of active players on their service will help them win this race to be the dominant cloud gaming platform. It just takes time for a "family plan" to appear. Not because of development, but because of the maturation of the business model. You have to prove out the adoption, licensing, royalties, and overall profitability for your bean counters before you start offering what amounts to discount plans just to reach a minority audience that's holding out. Btw it's 100% my number #1 feature too. I ended up buying an extra Gamepass Ultimate for my son so him and I could play using the 3 year $1 a month upgrade trick when it was still around. Boy am I glad I jumped on it when I did. I have been absolutely blown away by the service on PC thus far. But I have another young one coming up that will want to join us soon and I really am not looking for to paying for 3 full monthly passes(possibly 4 if my super casual gamer wife doesn't want to miss out) when that time comes.
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I know the feeling. In our family we have 3 young adults and they all have an XBseriesX + one XBsX for dad and then we all have a laptop and a workstation so a true family plan comparable to MS Office365 would be most welcome as you can imagine. Dad is NOT Rockefeller....
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Young Girls and Women also play games and the numbers have equalled and surpassed males in some areas.
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Yeah, none of that other crap matters for me, but a family plan. I should be able to share game pass ultimate with my kids on their PCs
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Hanley, thank you!! That's by far my # overall issue (I have other technical issues): I have 2 kids, each with an Xbox -- we had them down as we upgrade, so one has an Xbox One, one an Xbox One X, and then we have an Xbox Series X in our family room. Kids always ask for any of the connected programs (Live, GamePass, etc.), but I'm not paying for 3 plans (because of cost and on principle). The strangest thing is that MS already has a family plan for Office AND a system for controlling how much time each child can game on Xbox or a Windows PC, and an approval system for purchases through the Family app. In spite of all of the pieces already being there, surely making this technically straightforward for Microsoft, they CHOOSE not to provide this. Frustrating. I would instantly become a customer if they did offer this and I will not become a customer as long as they don't.
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I want a Microsoft Family plan. Something that include Office and Xbox. That way I only have to pay one bill.
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Absolutely. The fact there is no family plan for Xbox including Game Pass, and there is for Office/Microsoft 365, is a travesty. That needs to be fixed.
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Office doesn't have 3rd party licensed content so it is a bit different. I am sure it is much harder to do, but it does seem like they could just combine a few plans and eat the cost for a discount to the consumer.
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Well, it's more likely families will use Office programs for school and work, than play Xbox games between PC and XBOX. However, it should be an option.
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I would instantly jump on board with such a program. I have multiple kids and 3 Xbox One-or-later systems. I will not pay for each kid to have a plan and I can't just pay for one (fairness between kids), so right now, MS gets nothing. But if they offered a family plan for a reasonable rate, like they do with Office, I would jump on it in a heartbeat.
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Shouldn't the pie be 99% "Can't buy one" and move the rest of the slices under the remaining 1%?
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97% dvd player form factor and 2% availability. UPS form factor look like **** on your TV cabinet. It's trying to compete with the centre speaker and AV receiver for importance.
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Last month, maybe.
As of Mid January 2022, the SeriesS is so rezdily available, Woot has (had?) them at $279.
Headed for $249 by summer? Quite possible. -
Can we go back to the blade interface of Xbox 360, I hate that everything is 6 menus deep.
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Family plan for GP and VR support.
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Kinect 3. They should not have given up on the program. The games are the important part, but it would also help with UI navigation.
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Yes. So much this. I loved Kinect. It was great fun and great exercise. MS really missed it on this one. With Peloton and all the other virtual workout programs like Mirror. They could have been way ahead of the game by now.
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I miss Kinect for that reason: the auto-login (like Windows Hello) and the ability to turn on the TV while walking into the room by voice. For me though, this goes with the missing HDMI-in as a central entertainment hub. Xbox One nailed this perfectly. Other than to try them out briefly, I have not played any games that used Kinect for gaming, so a lesser system for login and voice control would be enough for me. I'd be fine if it were an expensive add-on via one of the USB ports, because I get that many gamers don't care at all about this. But as things stand now, MS doesn't even offer this as an option.
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Buy Amazon echo devices. I use voice to turn on Xbox and tv as i walk into my drawing room.
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I do appreciate that is technically possible, and maybe just my own hangup on this, but I'm not willing to have an Alexa listening in my house. I had no similar concern over Microsoft's service listening to us.
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Indeed yes. Although Kinect wasn't everyone's cup of tea I have to say I really liked the Windows Hello functionality it brought. Also HDMI in is brilliant and should not have been removed.
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I miss auto login, I miss the IR blaster and i miss the fitness games. It's too bad it just wasn't made optional.. enough people complained about it that i guess they just killed it... shame
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I don't like the Xbox ui... Fells like windows 8 and it was a complete mess.
We need a new ui that's build around w11 and not w8 ui... -
Did the writer actually look at the issues and concerns of the achievement hunting community ? The biggest issue is to do with games with broken/glitch/unobtainable/unsupported achievements. The most requested solution for this is the ability to remove games entirely (losing any GS earnt) or to hide them like we can do with zero gamerscore Also saying that there is an issue with gamerscore being devalued by the huge amount of shovelware since Xbox allowed all games to be 1000G, and then framing the idea of having a badge for 100%ing a game as the main request, is bizarre.
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Lol, I'm going off the analysis of the tweets in question. Not a single person mentioned broken achievements, but that doesn't mean it isn't an issue. sorry i missed your specific problem :(
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I am on the verge of quitting xbox because they have non-existent support outside the small handful of 'supported markets' (about 30 countries in a world of almost 200). With Sony, Nintendo and PC I can use my local debit/credit card to buy without issue and I can access any store front easily. With xbox it's a nightmare if you aren't within their presribed 'supported markets'. Makes no sense for a global company like MS.
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yeah this stuff sucks. and its something ill press xbox on again with future localization articles.
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Thanks for replying Jez. Honestly, I think there's perhaps a few 10's of thousands of xbox owners holding down the xbox outpost here in Vietnam and we are utterly outnumbered by Sony (who manufacturers in Vietnam) and Nintendo (who also manufacture here). So there are hundreds of thousands of Switches and Playstations, Sony stores, Nintendo stores but xbox is only available from importers and then to make things worse xbox has appalling cross market support. With Nintendo (even back on the Wii E-shop and with the DSi) and then with WiiU and now Switch I can buy my games with any old local card, can access different store fronts (with Switch) and use any PayPal I have linked to any market. Sony the same, Epic store the same (and local currency billing, Steam the same (local currency billing and they accept local and international cards. xbox seems to be the only one that tries to actually block people outside their 'supported markets' from buying games on their store front. To buy a game I have to buy a xbox/ms gift card from a US online store, use my US region PC with a US IP address using a VPN from Vietnam to pretend I am in the US, input my gift card number to credit my Microsoft balance, use my VPN again to browse the xbox store via the US website on my PC, purchase the game (VPN again) and then (sometimes but not always) it will turn up in my 'owned games' tab on my xbox. It's utterly silly for a company with the reach of MS to make customers go through this. Hope you can bring some influence to bear.
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Saigon Brit, curious about something there: do the other companies (Sony, Nintendo, etc.) have native market support for Vietnam, or do they just not take any steps to block you from pretending you're in another country and allow you to purchase as if you're in, say, the US or the UK?
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Hi there GraniteStateColin. Nintendo has no native support (i.e. No Nintendo VN) but all functions are available and all stores fronts and all local payment cards work, Nintendo cloud games work fine and online is no issue. Sony actually has a full retail presence and support presence in this market so there are official Sony stores, a Vietnamese branded PS5 and the whole shebang. With Nintendo the Switch is made in Northern Vietnam but no official support presence (though there is an official reseller network and 3rd party 'Nintendo Stores' nothing Nintendo corporate though like with Sony. xbox goes out of its way to block all non-supported markets- I don't know why.
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"the abundance of tiles perceived as "ads" on the dashboard." They're not "perceived as 'ads' on the dashboard". They ARE ads on the dashboard.
And they should be gone. But Microsoft has been listening to us complain about this BS since the first version of the XBone and they did nothing. So I won't hold my breath that the Xbox UI will suddenly stop being **** overnight. Specially when it's gotten worse over the years instead of better. At any rate, not my concern anymore.
The moment the Series X took HDMI-in and the option to connect my TV box to the console, was the moment I went back to the PlayStation (well...I will go back to the PlayStation...as soon as Sony actually has PlayStation 5's for sale here). -
I fully accept that many people don't like these, but I don't really understand why. For me, it's just gaming news with an option to buy. I think it's fine that MS uses part of the Xbox dashboard to show new game releases. I have never found that these have any impact on how quickly I can do what I want to do. The bigger impact on speed is the removal of voice control and face-login without Kinect. I don't care about Kinect for gaming, but being able to voice command Xbox to launch a game while my hands are full of food and beer before I get to the couch so that it's running by the time I sit down was a big plus to the older Xbox One and One X (or just telling it to turn on the TV and put on the news or Netflix).
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first party game like psychonauts2 is not supported asia language. how can you do ms?
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Japanese titles missing is no coincidence: it's Sony money working.
Square is a perfect example. The buy and pay their way to shap the market.
A very anticonsumer and likely dubiously legal strategy, paying companies to explicitly keep their games out of their competitors platform.
Remember those leaked papers that showed some legal text with terms that forbid the game in question for being on Game Pass? -
Yet somehow, some folks think MS making their *own* games exclusive is a crime against humanity.
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My one complaint is the retarded limitation of Recording on Xbox. Coming from the PS5 to the Series X was an absolute disappointment in that arena. You're telling me that in the same generation where PS4 beat the snot out of the One due to price mainly, the PS4 still had the ability to record 15 minutes of gameplay so I could share complete matches if I wanted to with my friends? And now, in the current generation, I STILL can't share even 10 minutes of gameplay on the Series X while the PS5 has the ability to record an hour of footage if I so wanted??? Fix this. Asap. I left PS5 for the superior games offering and pro controller support. But losing the ability to share my moments with my friends is an absolute disaster of a nightmare.
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I'd like to throw in my hat for a Banjo Revival. Excellent post.
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Based on the #1 item (DVR problems), I suspect that Jez' list is not representative of most of us non-pro-gamers who own Xbox Series X|S or as the reasons listed among those who avoided upgrading to a new model or switching from PS. Most of the big (in % terms) items on this list matter primarily to those who monetize their gaming on the Internet. I don't have any specs, but I would be shocked if the majority of Xbox users care particularly about broadcasting or even recording their gameplay. I don't know that my issues are representative either, but here are my concerns as a gamer and a guy who watches streaming services through the Xbox (exclusively, because Xbox has EXCELLENT 4k UHD output, where many other systems only offer HD versions for the streaming services): 1. No family plan for Live or GamePass. We have 2 kids and an Xbox One, One X, and Series X (Series X is the family system that I control). I would love to buy Live or GamePass access for us, but there is no way I'm paying for 3 subscriptions. So instead of getting some money from me, Microsoft gets nothing for any of these services. I heard the same problem from many parents with more than 1 kid. 2. Manual sign-in every time I sit down. What is this, 1955? With the Xbox One and One X, I just walked into the room and it recognized me. Now I have to enter a code every time. This also means that I can't even start doing anything until after I sit down and pick up the controller, wait for it to wake up, then finally I can enter my code and start using it. This used to be done and already running the game or app I wanted by the time I was on the couch. Faster SSD? Sure, but pointless if the whole experience is delayed and slower due to this major missing function. Like #1, this is especially a problem for anyone with a family where we don't want our kids to use our account, so I have no choice but to require a code entry (and my 2 kids would screw with each other if they didn't do the same on their respective consoles). 3. Loss of voice control. Really, this is part of #2. With Xbox One I could tell it what to play or what app to launch and more, so it was already running by the time I sat down. No longer possible. Makes the "fast" new Series X feel much slower to everyone in my family than the prior generation. 4. No more HDMI-in. Like #2 and #3, this is a time killer. I had to go out and buy a Harmony remote (which Logitech stopped making, because it was "obvious" to them and the rest of the world, but apparently not to MS, that technology was moving away from needing universal remotes). MS took another giant leap backwards with this cut from the Xbox One, so instead of having my TV go through the Xbox to the TV, now I have to hook each up separately to my tuner/amp. When I want to watch TV, if not for the Harmony, I'd have to use several remotes. None of this was needed with the Xbox One. Even with the Harmony, it's MUCH SLOWER now than it was before. I get that an HDMI would add cost, but for those of us who wanted it as part of a home theatre experience (we tend to be less price sensitive customers), they should have at least provided an add-on via USB or offered a Media Edition Xbox at a premium, where they could combine it with the mic and Hello camera to address #2 and #3. 5. Standardized Keyboard UI for all apps. OK, this one probably doesn't affect very many people, but I have the added keyboard plug-in that snaps into the Xbox controller. Love it. It's like an old Blackberry for typing with thumbs. I assume the issue here is also the same for anyone using a USB keyboard with their Xbox. The keyboard works great in many apps, but not in the ones that would benefit the most: movie and TV apps where you may want to search for a show or actor. It may work for some of these (don't recall for sure), but for most of the ones I use regularly it does not: Netflix, Disney+, HBO, Showtime, and Starz. Microsoft's own apps, including Movies & TV, seem to support a keyboard properly. Even though I have a keyboard attached, most or all of those third-party apps still require me to use the controller stick to select a letter at a time from an onscreen keyboard. Grr.... That's my top 5 list of pain points with Xbox Series X.
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just turn off pin request and use controller to sign in
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But anyone can pick up the controller and they're in. That eliminates any security. It's not a theft or privacy concern that I have, it's a parent concern. I don't want my kids watching all the hard R-rated things I love to watch (most recently: Witcher, Dexter New Blood, with Amazon's latest season of The Boys on the watch queue soon) or using each other's time after they've used up their own gaming time for the day.
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first party game have to support none english language subtitle.
people not just only live english man on the earth. -
Thanks for analisis.
For me, family plan, localisation, quality of game Hdr for stream service are priority.
But i have more interests in development of achievements as game mode with levels difficulty, skins for avatars.