Preview for Developers program temporarily halted as Microsoft looks to resolve issues
Earlier today we reported that certain Windows Phone users were having issues getting the Lumia Cyan update. Specifically, people running the Windows Phone 8.1 Preview for Developers and using BitLocker full disk encryption through their companies were having problems upgrading, resulting in locked phones.
Microsoft has just issued a statement and recommends users downgrade the Windows Phone 8.1 Preview for Developers to commercial software before downloading the Lumia Cyan update. Additionally, Microsoft has temporarily suspended the preview program, including today's 12400 build.
Here's the full statement from Microsoft:
"We are currently investigating the issue. We have paused delivery of the update to customers using the Preview for Developers, and will resume once a fix is in place. Customers whose phones have been affected should use the Nokia Software Recovery Tool to return your Lumia to a normal commercial software state before downloading the Lumia Cyan update."
A lot of you are running the Windows Phone 8.1 Preview for Developer on your phones. As of now, you should return your Lumia to normal commercial software before grabbing the Lumia Cyan update, especially if your company is using BitLocker enforcement (regular users are not reporting issues as of now). Links below to help you out:
- How to restore your Lumia using Nokia Recovery Software Tool
- Follow the Windows Phone 8.1 and Lumia Cyan rollout using our new tracker page
- Those who have had BitLocker related problems when upgrading to Lumia Cyan from the Windows Phone 8.1 Developer Preview will need to use the Nokia Recovery Software Tool to return to a normal software state.
- No problems with BitLocker? Or haven't received Lumia Cyan yet? Microsoft has temporarily paused the Lumia Cyan rollout to those with the Windows Phone 8.1 Preview for Developer until a fix is in place.
Have you had any trouble updating to Lumia Cyan from the Windows Phone 8.1 Preview for Developer program? Sound off below.