Dell trying to mend fences with Venue Pro orders

Dell is trying to ease the pain customers are feeling with regards to the Venue Pro. We've reported that production has hit a few snags, delaying shipments of the new Windows Phone 7 device.

An updated post on Direct2Dell updates when Dell might see the Venue Pro shipped.

The January 6 date that’s being reported could be correct for some but not all, as ship times vary by customer and the date/ time that they placed an order.

While everyone waits for the new phones to ship Dell's offering a few freebies in hopes of making things right. If you ordered your Dell Venue Pro on or before December 14th you will get:

Free Overnight Shipping upgrade
A free Plantronics Explorer 240 Bluetooth headset, which will ship separately in 4-6 weeks.

The shipping bump and $30 Bluetooth headset is a nice gesture but is it enough to make customers happy?

Source: Direct2Dell (opens in new tab); via: MobilityDigest

George is the Reviews Editor at Windows Central, concentrating on Windows 10 PC and Mobile apps. He's been a supporter of the platform since the days of Windows CE and uses his current Windows 10 Mobile phone daily to keep up with life and enjoy a game during down time.

4 Comments

If I had ordered the Venue Pro, I think I'd be pretty happy as long as the phone was working fine (no issues) and that headset came without issues too.
Good news.
Radialabs
The Bluetooth headset is a nice gesture, but I think I'd still be bummed I still don't have my phone. Although I am quite happy with my phone, I do hope Dell's phone turns out to be a roaring success.
I wonder what this means for people like me who ordered the Venue Pro through a 3rd party etailer like Clove.co.uk and not Dell directly since that option came up later and I think is US only? Guess we'll have to wait for dell to take care of it's own orders first and THEN hand them out to others in which case I'll still be waiting till January. *sigh*

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