Intel Optane memory hits snag with Windows 10 May 2020 Update

Dell Xps 15 9500
Dell Xps 15 9500 (Image credit: Daniel Rubino / Windows Central)

What you need to know

  • PCs with Intel Optane memory are throwing up errors when updated to the Windows 10 May 2020 Update.
  • Intel has now confirmed the issue.
  • The company says it's working with Microsoft on a fix.

The Windows 10 May 2020 Update is causing an issue with types of Intel Optane memory, Intel confirmed today. Reports of errors emerged on Twitter and Intel's support forums (via Windows Latest) of Optane errors appearing after Windows 10 users installed the May 2020 Update, and now Intel has confirmed the problem to PCWorld.

"We are aware of this issue," the spokesperson told PCWorld. "We are talking with Microsoft right now, and will soon have a response, which will include a site where users can get assistance with this issue." The spokesperson added that the issue applies to Intel Optane Memory H10 and M10.

The cause of the error, as noted by Windows Latest, is that the update removes an Optame Memory pinning file from the PC on which it is installed. However, when downloading a file, Windows still attempts to use the pinning file, causing it to throw and error.

If you're running into the issue, we've outlined a method to fix it in our guide to common May 2020 Update problems and their fixes.

Microsoft has put blocks in place to prevent the May 2020 Update from installing via Windows Update if a PC is affected by any one of a set of known issues. However, as PCWorld notes, there are currently no known issues listed related to Optane memory.

Windows 10 May 2020 Update review: Welcome improvements to everyday essentials

Dan Thorp-Lancaster

Dan Thorp-Lancaster is the former Editor-in-Chief of Windows Central. He began working with Windows Central, Android Central, and iMore as a news writer in 2014 and is obsessed with tech of all sorts. You can follow Dan on Twitter @DthorpL and Instagram @heyitsdtl