OneDrive users voice their displeasure, want Microsoft to add their storage back

Use OneDrive
Use OneDrive (Image credit: Windows Central)

Microsoft's announcement earlier this week that it plans to reduce both of the free and paid storage options for its OneDrive cloud storage service has certainly been a controversial one. That has extended over to the official OneDrive UserVoice feedback site, where a topic page asking Microsoft to reverse its decision has now generated nearly 20,000 votes as of this writing.

Microsoft says that it will no longer offer unlimited amount of space on OneDrive for Office 365 subscribers, cutting that option down to 1TB. It will also remove its stand alone 100GB and 200GB storage plans, offering just 50GB of storage for $1.99 a month, Finally, it will reduce the free amount of storage it offers from 15GB to 5GB, and eliminate the 15GB of extra free storage for people who use the Camera Roll option on OneDrive apps. Microsoft says this decision was made due to a few users exploiting the "unlimited" storage option, with some using as much as 75TB of cloud storage from a single account.

The OneDrive UserVoice topic page that has generated all these votes explains the customer's views toward Microsoft's decision.

"Recently, a blog post was announced detailing that you would be reducing our free and paid storage. Only 1TB for Office 365 customers, and only 5 GB for free customers. I have been a long-time OneDrive fan, but after this upgrade I can no longer recommend it as my promised storage has been taken away. Some of us actually store a normal amount of stuff in OneDrive. Why makes us pay for those who went over the top?

Microsoft says these changes to OneDrive will begin in early 2016.

Thanks to Istvan for the tip!

Source: OneDrive UserVoice

John Callaham
414 Comments
  • Voted 3 votes, want my storage back!
  • Yep. MS is trying to force windows users go android or ios now.
  • Yes, that is their intention. You're either not very good at sarcasm, or you actually believe what you've said, in which case Googling a psychiatrist may be of benefit to you.
  • Meh I say use Bing
  • Just to be clear, they sent me notifcation after notification about moving my Music and Videos to OneDrive so that I can share anywhere...., and one month later they are cutting storage across the board?
  • I tried to convince my wife, my mom and sister and other family members (cousins, aunt, brother in law) to start using cloud storage, but they just don't use the service since they simply don't care, my mom has a Galaxy S5 I installed OneDrive for her, but she does not use it, she has all her photos and videos stored on the phone and on whatsapp, most people just purchase a larger microSD card to store their info locally instead than on the cloud.  Cloud storage is a dead business, as much as I love OneDrive, I don't use it since I don't have a data plan on my phone and at home I prefer to use local storage.  Time to move on.
  • Cloud is not dead at all. How can you access your stuff with different devices if you have everything stored in one SD card?
  • Yes. I have more than one computer and need them all access the cloud storage so how would i do that in one MicroSD securely not by moving it?
  • Maybe you don't use it but many people use cloud storage these days and the number is only increasing. Even if MS cut the lower limit from 5GB to 0 GB free storage, then people using Windows Phones will move over to Dropbox. Android users have Google Drive which allows syncing on PC. iOS users have iCloud and if you think nobody uses cloud storage just recall the naked images of many actors leaked from iCloud last year.
  • and actresses
  • I think he was referring to as just actors including females actresses. A majority were female actresses with some guys just thrown in, primarily boyfriends of the victims. Posted via the Windows Central App for Android
  • Google drive works way better with Android. OneDrive works better with windows 10 too. If I witch to Google driver, I might as well switch to Android.
  • @Gabriel Hernandez5: Well, *I* don't use whatsapp at all. It's clearly a dead business, so I don't know why your mom bothers using it. </s>
  • Gabriel, so what will happen to all those photos and videos you've on microSD card when it gets damaged or lost? That's where cloud helps.
  • Shhh, stupid people don't like logic.
  • MicroSD has class 4-10 and it has speed read and write too. It would be better higher class and it will be expensive...
  • Snap i got the same
  • @tribexx:
    When are people gonna realize that Microsoft under Nadella is an "iOS first, Android first" company?!
    No cloud, no Windows.
    Something's gotta give... (the money, to enable Microsoft to please iOS and Android users, because these "customers" don't pay them a ducking cent).
  • Oh STFU
  • lol
  • Nope Posted via the Windows Central App for Android
  • So How much free storage space do they offer?  
  • It's going from 30GB to 5GB. They say they're cutting it from 15 to 5, but they were also offering a free 15GB (which they're getting rid of) for setting up automatically backing up your photos from your phone to OneDrive. They should at least let anyone who took advantage of that, keep that storage. I don't mind them stopping the promo and not giving that storage away anymore, but don't take it away from people who use it.
  • Totally agree...have to honor the size offered to original customers. The unlimited option on 365 is trickier, but TBH 1TB is plenty for most people.
  • Espacially when it was meant for typical office files and not music and movies... Posted via the Windows Central App for Android
  • Its going from 15 to 5 gb. They had a promo for camera rolls for an extra 15 gb that is also going away. Basically if you want free storage over 5 gb there is google drive, box, and mega. If you want paid storage get the $7 1TB package and its the cheapest solution.
  • Considering iOS only give 5GB as well, you've just gone full retard with your comment.
  • Apple offers 100GB for 1.99$ a month when MS offers now only 50GB... So, really, doesn't understand MS's strategy here.
  • It's not difficult to understand. For like $70/year you get 1TB plus an always up to date office suite with full support. Apple doesn't offer anything close to that.
  • Yea and if you use Word from "Office 365 Personal" to edit more than 30 documents per month they tell you you're an abuser and are using the program for business proposals. Then you'll only be allowed to edit 5 documents per month. And people here on WC will tell you that 5 documents per months is enough for them.
  • Yeah because that's such an intelligent argument. Come back when you have something that actually makes sense instead of being just another retard.
  • It's Microsoft. They cancel and change their services all the time. And always remember: Windows 10 Mobile is a service now...
  • Lots of retard hate today...
  • @DancingDave: What part of "don't go full retard" was unclear to you? Even children are able to have a more intelligent conversation than you and your ridiculous red herring.
  • You're a fucking idiot.
  • I use Onedrive only to store my Camera Roll. Now tell me why I should spend money over it. They should keep the free storage how it is.
  • How much are you using for your camera roll? And how much could you delete from the same camera roll because they are either blurry, multiple shots, accidental shots, or stupid selfies?
  • @Axmantim I have been here for long time.... Just my camera roll has around 3gb usage after I sort my pics nearly every two month. Anyways who are you to say those selfies are stupid or not .... Its not for you... People are amused coz they were promised something and if it ain't fulfilled they have right to show their frustration. If it doesn't bother you it doesn't mean it doesn't bother anyone else.... So keep your retard theory to your self
  • No body was promised anything. You were given something for free, and then in accordance with the agreement you entered into with Microsoft, they changed the thing they gave you for free. No free storage solution is intended as a forever solution, that's just foolish to believe such a thing. The intention is to give a person a taste of what you can have, and then intice them to purchase one of the paid solutions. It's the same for all of them, they take the hit for the people that need a couple GB and don't pay and make a killing by charging a bunch more than they spend for the storage you pay for. It's a simple thing. If you can't understand that (or others that load up their OneDrive they don't pay for with pics they never look at again) they are in fact the problem. If people would take a little time and pay attention to what they are doing with a computer, half, if not more, of the problems/complaints would go away. It's sad that people are so up in arms over something they get for FREE. 
  • Free? You're crazy, there's no such thing. Google make money on ads, Microsoft monetize their service making money in other ways knowing that you have a link with their platform (OneDrive and Windows ecosystem). You'll not give them your money for the 15gb, but you'll give something that's yours to them and they'll find a way to make money using it. So, is it really FREE?          
  • Yo, Axmantim...stop trying to cover Microsoft on this.
    MS have used bait and switch tactics, and are now trying to strongarm people into buying unnecessary 365 subs.
    Google don't do this. They give you 20,000 songs worth of Google Drive space for free AND 15GB of storage.
    Microsoft now only offer 5GB of free storage space...down from 30 in most cases.
    How on earth do Microsoft expect to compete?!
    I for one will not be renewing my 365 subs....
  • True
  • Every present in life you got for free. No biggie when somebody comes and gets it back then? It's like MSFT coming to my home to take back the free cover we got for our Surface. Anyway, this is an endless discussion between those who are really not affected at all and/or can afford Office 365 and/or are excessive users of the cloud (which I am not). I'm really pissed that MSFT doesn't seem to be able to make up its mind, by changing the rules again and again. I'm getting sick of it. I stuck with MSFT despite the consquences (apps for phones and tablets), I can say farewell despite a few disadvantages as well. I thought that MSFT had learned its lesson and that it finally realised that it wasn't in a particularly good position with everyday consumers (Joe Sixpack if you will), clearly it hasn't. After jumping on board with WP7 and practically forcing my entire family to go Microsoft, since yesterday I'm checking my options. And there are plenty  (OpenOffice/LibreOffice, Google Drive, Android). The only thing I'm truely stuck with is Windows. Needing Windows, wanting Windows, loving Windows? A lot is going to have to change before that will happen.
  • Bait and switch, then?
  • For me, I got extra 200GB for 2years for buying a Surface 2 when it launched, 200GB for 2years too from Lumia 930 sales, extra 10GB for turning on photo upload on all devices and 30GB default being one of the first to open an Outlook.com account. So if I loose these things middle next year, I will be left with about 17GB having used 23GB. This can't work for me because I intended saving my docs from my coming Surface Pro 4 and external HDD to OneDrive. Horrible decision Microsoft. Apple here I come! iPhone 6s Plus it is!!
  • So, tell me, what are you going to do with the 5GB you'll get from Apple? And how will it be better than the 17GB you're saying you have from OneDrive?
  • + we need onedrive smart files!!!
  • If Microsoft have us the Carl Zeiss camera phone then respect that 15GB for the phone. At least I can show photos anytime anywhere I took with my Lumia phone for years. If they don't, what respect do they really have with the cameras?
  • ^ this guy...not much fun at parties I reckon.
  • Sorry, but that's irrelevant. You're trying to defend MSFT by making us do the work. Was the 15 GB really necessary? Not for me, no. But a mere 5GB + the basic 5GB would have been nice.
  • I take 10 times less pictures on trips, parties and other events than an average person and quickly trim my camera roll to only keep the best shots. My photo collection from the last 4 or 5 years (since I got my first HTC Mozart WP7) is only a little over 5GB. And my important documents take less than 400MB. I've used Skydrive since it was 25GB for free, than it got converted to 7 plus a loyalty bonus, then again 15 plus a smaller loyalty bonus plus a camera roll bonus equalling up 40GB, and suddenly it gets cut down from 40 to 5GB? That is just insane.
    And now I am supposed to purchase additional 50GBs to keep my 6GBs of files? Ridiculous.
  • I also had a total of 40 GB and maybe that's going away(will they also take away the loyalty bonus?)
    Anyway, inconvenience or not, I'll find a way around it.
  • There's a chance the loyalty bonus stays, as it is not mentioned per se in their shamefull announcement, in which they claim that other bonuses an plans remain unchanged.
    Anywho, reducing storage for existing accounts is a dick move and deserves a class action suite.
  • Here's your workaround;
    Buy 4x Office Personal codes. Stack them...then pay for 1x month of Office 365 HOME.
    All four licences will convert to Home subs...which you can then share with others.
    If you get 5 people on board, it works out at £4/$3 per person, per year..
  • +929
  • Because you should pay if u require more storage regardless of if they are photos or not? I don't understand your shithouse logic.
  • Me too? 15GB is for my Lumia phone and not dedicated for office work. Why pay 100GB + Office 365 and share my copyright photos?
  • Apple give away their office suite with all new devices and provide access via iCould.com. Also the same amount of cloud storage is 50% cheaper than Onedrive at 99c for 50GB compared to $1.99. Anyway you try to look at this, it's a bad move by Microsoft that has generated a lot of bad PR. Supporting MS is really a fools game, they can't help themselves, everytime they have a leading position and a good product they shoot themselves in the foot and burn their users. Way I see it is you can go to Google and get unlimited photo storage for free, 15GB of drive space for free, free upload of 50,000 music tracks to Google Play Music and access to their office tools for free. Go to Apple and get high quality free office tools for free and pay 99c for 50GB or go to MS, pay $1.99 for 50GB and no office tools or pay up to $100 for a 365 annual subscription which is what they are really trying to push people toward with this move. Basically they've gone from being in the most competitive position to the lousiest option overnight.
  • I NEED Word, Excel and OneNote so got Office365 which gives me 1TB of storage included - I will not use all of this so I'm good. Plus, 4 other users can have the same, which I can pass on to my family, so again I'm good. But, I took a 4K video at a concert which was just one song and that was 1,6GB - so 5GB would be pretty useless anyway!
  • No, they can't.  Its 1Tb SHARED between all users on a single sub.
  • No. It isn't.
  • Subscription benefits for up to 5 users https://www.windowscentral.com/e?link=https2F%2Fclick.linksynergy.co... Each user gets 1 TB of OneDrive cloud storage, plus 60 Skype minutes of calling per month to mobile phones and landlines.
  • NO! It is 1TB per user as per their site for 5 users in total. Subscription benefits for up to 5 users Each user gets 1 TB of OneDrive cloud storage, plus 60 Skype minutes of calling per month to mobile phones and landlines.
  • Apple could offer unlimited, I still wouldn't use.
  • They're not going into partnership with Activision are they.
  • You never go full retard.
  • 5 GB is enough for me. Hahaha I have uploaded only 1 GB of documents and pictures. So yeah 5 GB enough for me.
  • So, how are you liking your 640Kb of RAM?
  • I'd cause because your phone is 1-series phone with 3mp. Mine is 9-series with 20mp.
  • I had a Lumia 1020. My Camera Roll alone is 80GB.
  • Don't go full retard, ever.
  • I can not help but laugh every time I see "full retard" in a comment. It makes my day each time. Not just on here either. I do have a question though.... Would not the amount of "retard" be subjective and/or imeassurable?
  • I agree, Android is looking prettier and prettier
  • Yeah, specially with all those forever-unpatched security holes and bugs... Just peachy!!!
  • While I think they're overreacting, this wouldn't make me switch ty Android or IOS. Windows 10 mobile, however, has made up my mind: I'll be switching to Android or iPhone. Microsoft took the greatness of 8.1 and completely ruined it. 10 mobile is garbage.
  • Thats pretty much the same with me as well, but I'm NOT be giving google anything.  iPhone (whatever the 7 will be) here I come. Its a shame as the 950XL looked sweet.
  • @Jason, first W10M has not been released. So any version of it has some bugs and hiccups. Second, I don't know if any requirement to upgrade your current device to the official release of W10M when it is ready. You should be able to stay on 8.1
  • Microsoft is basically saying "Fuck You Lumia 950/950 XL" because from what I see, the Lumia 1520 uses 3-6 mb each photo I take. Fact that Microsoft's new Lumia 950/950 XL's camera is so advance I can expect it to use 10-15 mb each photo. OneDrive by 2016 = $1.99 a month for 50 GB. So the Lumia 950 XL would be $649 USD + $2/month. Great Job Microsoft! By 2017 I am looking forward to $1.99/month for 15 GB! Then by 2018 I am looking forward to $1.99/month for 5 GB and hopefully by 2020 I am looking forward to $0.10/KB! I fucken love your new stradegy! Keep up the good work!
  • Microsoft is telling us Lumia is dead! I guess I have to sell all my unlocked Lumia phone to get iPhone or Android phone. Got to go shopping!
  • Cloud Firrst!
  • Yes, I bought my new mobile yesterday. An this give me a hint that next mobile gona be a Android and now is true. G-drive gaves 15 GB storage and Google Drive doesn't even count photos under 2048x2048 against that 15GB storage limit! Godbye Windows Phone and hello Android!
  • I don't plan on using more than 1 TB but I can see people being inconvenienced by the 15GB down to 5GB.
  • Getting rid of The 15GB is the dumbest move ever. It was what made OneDrive that much more attractive as a free service. Now it is worse than Google drive and icloud. 1 TB is an obscene amount of storage, only the abusers are going to use much more than that.
  • How is it worse than iCloud. I agree i'd rather more storage (who wouldn't) but they both offer the same amount of storage for FREE.
  • Sorry but defending M($) will not cut it.
    It's their fault and iCloud is now noticeably a cheaper option in terms of tiers for more storage Posted via the Windows Central App for Android
  • But the service is shit. Go enjoy icloud then.
  • PS the dollar sign for an S makes you look SO fucking stupid.
  • Thank you only the stupid people would see that.
    Nice to see an idiot respond but of course here Microsoft does nothing wrong. And no thanks I'll rather enjoy Google Drive, MEGA, SD cards and my own computer. Funny thing OneDrive service will soon become shit also.... Irony Posted via the Windows Central App for Android
  • 1TB is not that obscene for some users. Personally I don't use more than 1TB in OneDrive and I have office 365 so I'm not affected. However, if I used OneDrive for everything, 1TB would run out fast. Mostly I use it for pictures and documents, don't bother with music or movies etc (just camera upload movies). But if I were to keep my personal work on OneDrive I would need 1.5-2TB limit to stay covered.
  • yeah...I've been ignoring the marketing to put my music on OneDrive as well. sounds good in theory, but seems like it would be too expensive.
  • Would take me years to upload with uk p*** poor upload speeds ;)
  • Get the EE Christmas pay as you go 4G sim. Comes with 200GB of data for the next two months - with upload speeds of up to 40Mbps!
  • Yes to this 15gb was the sweet spot
  • I can see changing the unlimited amount to 1 Tb and allowing promotions to expire without renewal options, but to change 15 to 5 takes them out of being competitive.
    Not sure what's *really* going on. A victim of success and having problems physically or financially keeping up with storage or a deal with Dropbox and the likes? IDK. This is extreme and may adversely affect them badly, at the very least in PR.
  • They should at the very least keep the 15 GB. Heck at the very tiny least they could keep it as camera roll auto upload.
  • I agree. I was bummed I missed the earlier 10 gig bonus others got for being loyal users. The camera roll bonus was almost like a loyal windows phone user bonus.
  • the camera roll bonus is available to android users (and i believe iOS users as well) though I'm not certain.
  • I've voted too, every so often Microsoft messes up last time it was this bad was xbox one announcement. Its cost them a heck of a lot more than they saved
  • Unlimited WiFi provider didn't stop their plan for abusing that much data why did you MS
  • Yeah! Exactly
  • People should be happy they had that much free storage for so long. 1TB With Office 365 is still way more cost effective than the other providers.
  • Only if you need that much storage and/or Office. Otherwise, it's just bad value!
  • me too!!!!!this sh*t made me mad as f*c*!!!
  • I love how the first comment always garners hundreds of replies... Well here's hundreds+1 :P
  • yes we need it back :)
  • No shit they are voicing their opinions after that classic bait and switch move. The right move would have been to ban those abusers instead or notify them of their excessive usage.
  • +635 +SE
  • Well when someone is sold "Unlimited" data it's a bit harsh to ban them for using unlimited data. Personally I think they could have avoided the backlash by just making these changes for new customers and any existing customer keeps what they were sold. They could also chase the 75TB type users to get it resolved privately. The way Microsoft is handling this just pisses people off, the large majority of customers won't even know or care but the large amount of people who do care are very vocal about it obviously. However, in the long run this will be good for profits, if you noticed they said the average user has like 5.7GB of data, so by cutting the free allowance to 5GB millions of customers will get emailed asking them to pay extra and a lot of those people will hence better profits in the long run and most likely bigger profits than the loss of a few million customers.
  • Exactly. 100% agree. It's like they have some MBAs who make these stupid sweeping decisions, and then have to backtrack later because there's (obviously) a huge outcry.
  • Well said! When you realize that they are not just going after the people who "abused" their unlimited data plan by using it as advertised, it means you simply can't trust this company.
    Note please, that they are canceling small Gigabyte data storage like the amount they gave to Windows Phone loyalists. THAT is the smoking gun that puts the lie to the distracting notion that this is about "abusers". It isn't.
    This is about the fact that Wall Street was surprised and thrilled with the sudden growth in profitability of MS's Cloud business, and rewarded Management with a nice bump in stock prices that makes their options worth a lot more.
    How will they sustain this growth for the next quarter? The next year? Well forcing existing customers to pay more is the obvious and easy route. And since MS has never cared much for Consumers (it's an Enterprise-first business folks) the head of clouds services division doesn't care if they hose Consumers, even the most loyal of them.
    It also free up server space and decreases the expense of building more, further enhancing the bottom line for Cloud Services, even while it drives away consumer Customers.
    Among the bad things this says about Microsoft, it's clear that the old ways of each division pursuing it's own agenda at the expense of the others is alive and well.
  • This^
  • Banning abusers is stupid. Then they would have been accused of not actually providing unlimited, just like the wireless carriers.
  • Exactly. Ironically, given that most people don't upload terabytes and have no plans to, if they'd just said they're lowering the cap to 5TB (or whatever's reasonable) then the loyal consumers who use it on their devices would've barely even noticed.
  • Exactly! If they wanted people to actually take advantage of their "unlimited" storage etc. Then they should've put some barriers in the first place! But nope, lets have users take advantage of it after all you said its unlimited but sorry it really isn't... Posted via the Windows Central App for Android
  • So instead of getting rid of the abusers, they instead get rid of them PLUS everyone else. Yeah, makes perfect sense.
  • They were not abusing, they advertised Unlimited storage
  • Me to. Use it allot
  • Darn straight people don't want these changes! This hobbles OneDrive's ease of use within the Windows ecosystem, it's a PR nightmare, and it's a betrayal of trust by Microsoft.
  • Good going Microsoft. Get in the spotlight for the wrong reasons.
  • Sheet fack yolosoft. Nah Just kidding
  • Wtf are you saying, man?
  • You could've just said fuck Microsoft. How hard is it to correctly state what you wanted to type.. Posted via the Windows Central App for Android
  • Yeah give us back!!!!!
  • It is really such a strange move by Microsoft! They've been showing nothing but great support and clean competition for a long time, then comes this!! I mean if the issue was really due to some users abusing their unlimited storage, why not warn or penalize these users individually? Completely mind boggling.
  • Agreed.
  • Agreed....
  • The thing to remember is : how can you "abuse" an "unlimited storage" ? Even if they had put 2000TB, they could have, as the storage sold to them was unlimited... If they could really provide an unlimited storage, then they should have provided a capped storage, even a big cap, to prevent these "abuse", but never advertise what they couldn't deliver.    
  • you can abuse a free system. when someone says all you can eat at a buffet, they don't expect you to be a bottomless pit. if you continually eat a whole lot more than average, you're abusing the system. an "unlimited" or "all you can eat" system is general predicated on users falling on a bell curve of usage with most being a low amount. however, if you get a few people that throw off the curve, it changes the dynamics drastically and makes it unsupportable. so now, if they do have to provide capped storage, its quite possible they can allow some users to go above that cap, but they'll be arbitrarily limited because of the behavior of a few people.   so, yeah, i can see where MS is coming from and I understand why they didn't want caps. it allowed storage to be used more efficiently. now they're forced to use it inefficiently. do i agree with their chosen cap? no. i think if the original plan was 1TB and then you raised it to unlimited, you should at least be able to be expected to support a higher cap than that.   also, i entirely disagree with cutting free storage. that's just going to hurt them in the long run. cutting unlimited will hurt too, but if they can't sustain it, they have to fix it.
  • I like a rational explanation like this. Many MS fans have been grumpy all the way.
  • +1 on that and we want Placeholders back.
  • Place holders don't scale well. They won't come back.
  • Having to sync your entire OneDrive contents doesn't scale well.
  • +75tb
  • supposedly the mythical Windows 10 Universal app will help in this area. Then it works similar to your phone. that was supposedly coming this fall, but since i've heard nothing about it, i'm not keeping my hopes up.
  • Not good. How does it compare to google or other cloud storage competitors?
  • http://www.windowscentral.com/cheap-cloud-storage-which-one-saves-you-most
  • Google Drive provides 100 GB per month for $1.99. Cheap Cloud Storage — which one saves you the most? http://www.androidcentral.com/comparing-cloud-storage-pricing-which-one-... Posted via the Windows Central App for Android
  • That's almost 7k people, assuming everyone did the max 3 votes each.
  • We want that 30GB storage back
  • Very good article John!
  • Its very good and trustable cloud storage and i'm people who usr i'm damn sure they know what is onedrive when compared to others
  • Camera role alone takes more storage as the pics store in two formats...one is rich and the other is hires....click around 350 pics and ur one drive storage is full....are they kidding by giving only 5 Gb...
  • I took a 4K video at a concert, it was only one song but came out at 1.6GB, so yeah, 5GB wont do much!
  • Ha ha ha yeah lol.
  • And they're proud with new flagships able to shoot 4K and they'll offer just 5GB? Yeah right Microsoft, talking about nagging that the OneDrive storage is full after few shots.
  • What? My Lumia 930 only uploads one final copy of my photos to OneDrive.
  • Camera roll from a windows phone or tablet, I think shouldn't be limited.
  • Why would they penalize everyone for the actions of a few. Cut the offenders off with a cap. Surely they can monitor the size of our One Drive account and set a free cap of 1 or 5 TB and then charge 10/mo for each additional TB or is that too logical
  • MS offered unlimited cloud storage so there are no offenders.
  • i don't see why people think you can't abuse an unlimited system. abusing an unlimited system means using way more than any one person should reasonably be expected to use it. i'm sure if someone at netflix took 1 year of vacation (even though they have unlimited vacation), one would call that abusing the system.   edit: as a note, i still disagree with the cut and think they're doing horrible things. i think a 5 or 10TB limit for O365 would make more sense and i think cutting any free storage is stupid.
  • Thoug I haven't read the EULA, I'm pretty sure there will be an Acceptable Usage Policy section that would specifically prohibit the 75Tb+ accounts. 'Unlimited' is very different from 'Unlimited within reason'.
  • Then MS should not have announced it like this: "Storage limits just became a thing of the past with Office 365. OneDrive and OneDrive for Business will now offer unlimited storage - at no additional cost"
  • They simply didn't expect that much storage to occur. Again, I have no issue with them having a problem with realizing they may need a cap. Too many people used an unreasonable amount of storage. They took advantage of the system. Especially since the unlimited storage was supposed to simply apply to only user accounts for OneDrive for Business. Not the entire business's storage (hence why they still sell 1GB for $1.99 a year or something like that). Moreover, the reason you should be angry is that the actions they took weren't justified by the explanation they gave. Whatever, fine, if they can't afford the unlimited storage that people are doing, then yeah, get rid of it. I get that, however, it's unreasonable to assume that they had in their mind that no one would ever need over 1TB. Moreover, there's zero connection between those abusers and getting rid of the free storage for people. So, get mad that they're trying to monetize folks who got used to storage that is considered almost a necessity with some of the services OneDrive was pushing (upload all your pictures, upload all your music, keep all your documents here, blah blah) and then cutting their storage over 80%. 5GB can't handle the services they were pushing for free. *THAT* is why you should be angry. Not because a ridiculously small portion of the customers who were paying for storage now need to pay for some of the storage they're using. Most people are losing something they never even used. Why get mad about that? Get mad about the people who are getting screwed over.
  • 3 votes!!!
  • Just grandfather in those who started with a WP device. You know, those who used the service when it was called SkyDrive.
  • I started using it back in 2012. SkyDrive was the only name then. Still remember when I signed up for it when I got my HTC 8X
  • #LiveMesh
  • LiveMesh :)
  • Live Mesh!! Good old days.
  • At the very least!
  • Whomever decided that this would be a good idea needs to be fired like Don Mattrick. I can understand the need to cap abusive users, but removing the 15GB free starter storage, was a bad idea, and it's getting Microsoft the negetive press a decision like this deserves.  It not only will hamper users from deciding to use it, it adds fuel to the "see Microsoft will bait and switch you with policy changes. The next thing you know, you'll be paying for Windows 10 updates." arguments used by Microsoft nay sayers.  Trust is a hard thing to earn and this makes it even harder to trust Microsoft for many.
  • 1000000% agree. Don Mattrick misreading the public killed Xbox One's launch to which they never recovered. Sony admitted they were dancing when they witnessed the mess Microsoft made on the eve of the PS4 launch. Now OneDrive mess up just before the global roll outs of Lumia 950s, Surface Book and Surface Pro. OneDrive is key to all these expensive devices, was it really worth the bad press to squeeze 3-5% of us to start paying $2 per month!
  • Also might affect to the non existent sales of phones too although Microsoft doesn't do anything in overseas or even efforts to reach to the consumer still with the policy of software company at least in markets non brics or united states ones Posted via the Windows Central App for Android
  • Voted 3 times
  • I also took to Windows Feedback right away since...you know, they're killing User Voice too =[
  • Don't act like getting rid of user voice is a bad thing. It's all about getting everyone's voice in one location. I swear people complain just for the sake of it.
  • I do prefer the new feedback app approach as searching uservoice was a pain and it is so much easier to feedback directly from your device. Plus, the filters are good for searching trending, new, my build etc.
  • Isn't it strange to be submitting comments to a service that is winding down and will be officially offline in a couple weeks?
  • I think they only are killing it for windows (desktop, mobile,et al).
  • Using the link through the WC app, it let's me continually hit the 3-votes button.
  • Meh. I switched to Yandex Disk yesterday with no issues.
  • Microsoft write in their TOC that they don't listen to feedback or accept suggestions: "16. Ideas. Microsoft does not consider or accept proposals or ideas, including without limitation ideas for new products, technologies, promotions, product names, product feedback and product improvements."  
  • That's simply a legal move to avoid lawsuits around intellectual rights etc. Example: You suggest they design/implement "X". At some point in the future, they actually do so. Conceivably, you could then sue them for stealing your design. Many companies will have this....       
  • Apple have done this to the extreme.  Anything they like from your app, they can (and have) stolen and incorporated into their various OSes and not given payment or attribution to the original devs.  Its the way all big tech companies do business now unfortunately.
  • Ban abusers? MS advertised UNLIMITED storage. You use it and then are classified as an abuser? Doesn't make sense. Or do you want to be banned because you "abused" your home internet connection? I don't think so.
  • Exactly!
  • I guess they must be using some weird dictionary where unlimited = means a capped resource...
  • They got the same dictionary AT&T uses.
  • Looks like it.
  • I have 10 tb but use less then 1tb. Skydrive use to be 20gb yes give us our storage back!!!!
  • There's also a petition at change.org - not as many votes- but still doing well.   https://www.change.org/p/microsoft-give-onedrive-users-back-their-storag...
  • Another thought I had regaarding this, is that Windows Phone/Mobile, and Windows 8/8.1/10 use OneDrive to store backups of certain data. In the last 3 years I've accumalated roughly 2GB just in backups. Sure, I'm proabaly one of the few usingthat much for backups, but as Microsoft continues to push the use of OneDrive to store backups, as well as for colalboration, I'd expect the free storage to meet the basic needs of both backups and collaboration. It doesn't have to be a huge amount, like say 50GB, but 10 - 15GB is a (at least in my mind) a realistic amount of storage for long-term backups and basic collaboration, without forcing users to have to frequently choose between one or the other, or perform periodic "cleanup" of their storage, just to ensure there's enough space.  Also, I find it funny that free users can upload files of up-to 10GB, but the free storage no only holds 5GB. Just a humerous observation. 
  • The backup from window phone doesn't take data from your space, nor should it if it does.
  • My understanding is that it does. This is caused by Widnows Phone/Mobile stating "Backup uses x out of x" of your OneDrive storage. In my case it shows something like 2.1GB of 10.1TB. This may just be a mistunderstanding, or soemthing they need to clear up. 
  • Hopefully app-generated backups, like xbox One game saves, are treated as different to user uploaded data.  Probably not, but I live in hope. I have a 130Gb onedrive account at the moment and use a tiny 17.5Gb of that, but with this new gutting of the dservice I'm going to have to loose some files or MS will 'loose' them for me.
  • I had to re-signing for this one since my down grade from Windows 10 mobile. Microsoft are you kidding me? Reduce unlimited to 1tb but leave the rest of us alone. From 15-5gb plus the removal of the extra 15gb for camera role is a big blow to OneDrive and windows users. You will lose many current and future customers don't do it :[
  • They really need to stop this back and forth games. I love microsoft but they need to make up their mind. I remember one more similar scenarios"anyone(pirated version)can download windows 10"  then they backed out and created such a huge haterated. Do whatever you want but dont change things so frequently. I agree wirh limiting 1tb for office 365 but limiting to 5 gb is a deal breaker for many friend i have including me. 
  • I can bet this early 2016 "coming soon" will come MUCH faster then typical WP-oriented "coming soon". Lol  
  • Definitely!!!!
  • Every refresh I do on the page..  atleast 10 more votes get added. Currently at 20,600 and moving up. This was really a bad decision. Least they could have done was grandfathered the current users.
  • Already at 31k.
  • Like anyone else, I'm disappointed, but certainly not surprised.  I never expected to get 40GB of free cloud storage forever.  Hopefully they find a middle ground, i.e., 10GB free + 10GB camera roll.
  • Agree those people that use more space should pay the rest should stay the same!!! Please Microsoft!!
  • Has the change rolled-over, already? If not, it should be "Users voice their displeasure, want Microsoft to not make changes to the OneDrive storage." Or something like that.
  • Considering that Microsoft Greece been using it as a selling point for so long Its weird. Guessing the real reason is I'd not profitable, just seems like an excuse their statement
  • How do you store 75TB of data. Like seriously wtf are they putting in there
  • And what if it was just to test if the OneDrive storage was REALLY unlimited ? They promised to add 10TB by 10TB... Maybe someone tried to see if it was really the case ? You can copy folders on OneDrive, and once you've uploaded, say 1TB, it's pretty fast to reach 75TB by copying/pasting folders...
  • Well, it doesn't really matter, does it? They paid for the UNLIMITED service Microsoft advertised. Microsoft took their money. They used said service. That's about it.
  • Yup, otherwise that it would be classed as miss selling.
  • In the EULA there is bound to be an acceptable usage section (there ALWAYS is) that would make such huge data stores impermissable. Now I haven't checked, but I'd be astonished if there wasn't something there.
  • O I agree with you. I'm just amazed someone has that much data to put in there. Especially for personal use if it were enterprise then that's different
  • This could be a small company that stored video for camera surveillance on jewlery or fashion stores, 75TB of 1080p video is not enough data these days, anyways large companies now store user sessions (live video) of hundreds of thousand users, and that of course is not manageable by OneDrive, they need to have dedicated SAN storage of hundreds of Petabytes   
  • Please give back 15GB to normal user the 15GB camera rolls, don't makes we as user changing mind to others..
  • Does anybody know what happens to the music we uploaded? They had a deal a few months back where if we uploaded music to OneDrive we got bonus storage. Is that gone now too?
  • Build your own server, problem solved.
  • This. I've got my own server at home that I can access from anywhere with several TBs of storage available. Not quite as simple as One drive but closer.
  • the cost associated with this rules it out for a lot of people. if you need less than a terabyte, people who purchased a personal license of O365 have saved a ridiculous amount of money plus have backups and generally more reliable connection to their data (power outage at your house, hurricane, tornado, bear attack, etc.). if you need only 1-2 TB, it'd take awhile before you'd actually make your cost back.
  • To do it properly, with adequate redundancy and speed is simply not achievable for most people. I run several 12Tb+ NAS boxes and the initial cost was very high considering the extra drives for raid 5 and 6 level protection, the cost of the NAS devices themselves, and the remote speed is total garbage as the fastest upload I can buy in my area is completely pathetic. OneDrive solved the speed and cost issue, and I'd NEVER use it for the huge amounts of data I generate if only due to the pathetic upload speed.
  • I bet 1 in a 100 people (or less) would have any idea how to do that or even realize it is possible..
  • Utterly :0 disappointed lost the only thing to boast about in Windows phone
  • You must really hate WP if this is all that you can boast about it.
  • Everyone wants something for nothing.....
  • So many people missing the point... It's like winning a 5 bedroom house for your 10 family members & then being told a year later that they're cutting it down to 1.5 rooms after everyone has already moved in. If MS would've had the policy from the beginning instead of using "Unlimited Storage" as a marketing technique to gain more users, people wouldn't be complaining
  • I never saw it as a somehting for nothing proposition.  You PAID for O365 and you get this as part of that subscription fee, thats NOT free. The same with the bits here and there when you BUY a surface device or Xbox One that each came with bonus sorage.  It was paid for.
  • Revenge will be sweet.
  • The more reasonable response would have been to put a cap on the "unlimited" outliers and leave everyone else alone. I would feel very comfortable betting that for every 75T user there are 50,000 people using under 2G of data.
     
  • Probably true, but then they can't make money off the customer who uses 10GB of data to backup their camera roll. It's all about the dollars, they don't actually care about who uses how much data
  • Well they're not gonna be making much ion the future by driving long term users who DIDN'T abuse the service away. I'm looking into other services now, MS just shot themselves in the foot, but this is all part of Nadella's plan to gut anything that isn't enterprise out of MS.
  • Why don't they just offer a 10tb option, which is pretty close to unlimited for most everybody....
  • I'm really not surprised by all this. Putting 37TB (reported for one account) in the cloud is silly! But should be expected as its why the whole 'unlimited' idea works. You'll have a couple abusers, but who cares! Most everyone else is small pickings. MS is doing great things but repeatedly FAILS at policy these days. Any trust I had in them is gone and so be it. They are a soulless, for-profit corp like the rest of them, in a spooky transition to make themselves relevant. #aviodlikekryptonite
  • How is it silly? Ever heart of smart home or connected home? It's pretty common that nowadays you have all your media on a separate server. One blu-ray alone is already 25-40 GB. So 37TB is nothing when it comes to media. And if it's in the cloud it's even better as you don't have to care about the backups yourself.  Plus if you're doing hourly updates of your PC (let's say one update each hour plus daily, weekly, monthly snapshots) you also need lots of cloud data. It's not like people were using a free service and uploaded the data. They PAID for the cloud space they were using. It's Microsoft that doesn't want to fulfill the contract. 
  • This!
  • This, definitely. It was painfully obvious from the get-go that, while the vast majority (90%+) wouldn't ever use more than 1TB, and even less (99%+) would never ever near 10TB+, there will always be a few outliers. This was clear from the start, I'm genuinely not surprised a few users have 75TB of data stored on OneDrive. They promised unlimited, some people were certainly going to put it to the test. Just because Microsoft didn't have good foresight doesn't mean everyone else should suffer. With the loss of placeholders, OneDrive doesn't have any significant advantages over DropBox anymore. Genuinely considering switching based on principle alone.
  • I have office 365, and I will never use over 1TB, cutting unlimited storage makes sense, but shrinking from 15GB to 5 is disgusting. Will no longer use OneDrive. All my photos now upload to Google Photo, and it works fine. This could also stop me returning to Windows Mobile. (Jumped ship from 1520 to Android) Posted via the Windows Central App for Android
  • It's like your dealer who gives you a taste for free...
  • That's the point all along. It's why all storage vendors, "give you a taste."
  • And it's why beasts migrate to better watering holes. A lack of transparency is bad business (see cable providers, mobile carriers, etc.).
  • Not for free. Office 365 users pay for it.
  • They probably made an acceptable loss calculation on those announcements. Say they only use 100k users, the amount they'll gain is probably greater than what they lose.  
  • Yeah, but this PR damage is massive. ESPECIALLY this dreadful silence they're keeping.
  • Forget the PR damage, the trust they built up for OneDrive is now non existent for alot of people. It takes time to build a bridge but only moments to burn it.
  • The should have just cut unlimited to 10TB and left the free storage alone.  No problems, no issues, no negative press.  Problem of abusers solved, everyone is happy, and life is good.  Vote for me to the next Onedrive VP!  "I can't do any worse"
  • We need it back..why we all suffer because of some fellows used it over the top
    Ms don't do that.. Don't cut our storage space
  • 1 TB with office is plenty. Microsoft made a mistake with unlimited and they fixed it, its done.
  • Yes it was a mistake to offer unlimited storage, but this is by no means a way to fix it
  • Ridiculous statement. People are upset because they have been using this service, have their data on OneDrive and now must either pay for something they didn't intend or spend an inordinate amount of time moving that data to another cloud service. They even admitted themselves that it was "a few" users abusing the system. Although how you abuse a system labeled as unlimited is still beyond me.
  • Not to mention, people with capped broadband plans.
  • Well I understand, but they are giving people time to move their files, no one has to pay anything right now. It is not something that should have happened but it did, and they had to make the change. Unlimited storage was supposed to be that but I think they never expected people to actually try to use all that and it probably effected the performance and stability of their service and possibly pirated movies stored on their servers. It is bad for Microsoft but it was a necessary move.
  • uh, cap the unlimited and keep everything else the same...the 15gb to 5gb makes no sense and makes MS look even more out of the touch to think we actually believe them when they are saying the reason was due unlimited users uploading like 75tb, what does that have to do with meor anybody else that had the standard 15gb from the beginning of outlook email?  It doesnt.  Just be upfront, you are reducing this because you want us to pay for more. 
  • Yes they advertised "unlimited" but at the same a user with 75TB of data is excessive.  Still, users with 15-30 GB of storage should not be the ones punished.   What they should do is really simple: reverse the decision on free and camera roll, leaving the free level to 15-30GB.  For existing Office365 subscribers, change the cap to a hard 10TB as long as the subscription stays active, and give them 6 months to get data below 10TB.  For new Office365 subscribers going forward, it's 1TB per user.  If there is a demand for 5-10TB offer plans for them and charge accordingly.  Give bonuses for users of Windows Phone like 50GB per year.  Possibly offer a bonus (like 10 or 20GB for a year) for users of Windows 10 to continue to encourage upgrades. 
  • You all better get out there and vote!
  • 3 votes and a lot of up votes on the feedback app for W10
  • If you look at Azure pricing Onedrive costs a lot more unless you use GRS or higher.
  • MS offers unlimited storage for Office365 & 15GB (+15GB camera roll) for free users. MS rolls out new services such as music streaming via OneDrive across windows devices. People upload music, pictures, important docs etc. Then MS essentially says they will hold your data hostage unless you pay up for their subscription service. On what planet is that ok?
  • Change rules for new users, not those of us who've been loyal Microsoft customers for years.
  • Change the T&C's, notify everyone of the "unlimited" changes, then address the abusers, and leave the rest of us alone. This "change" does not seem to be well thought out. I don't use more than 10GB, but that's me and I presume that the majority of OneDrive storage users are below what many would consider "regular" usage anyhow so why punish everyone?
  • Here's what they need to do to at least partially salvage their reputation: 1) Restore free tiers back to what they were. 15GB free + 15 more GB free of you enable automatic camera roll upload. The free users did NOTHING and do not deserve to have their service disrupted. Likewise, the previous free tier offerings were competitive, but 5GB is way too small in this day and age. No one, and I mean no one, will be inclined to sign up for a cloud storage suite that only offers a measly 5GB for free.
    2) As an apology for this, anyone who was a member should be grandfathered in with a special 30GB LIFETIME bonus. Not a year, not a limited trial, FOREVER. Anyone who had a OneDrive account before Nov. 2nd (When the changes were announced) will now have a total of 60GB free for LIFE (Base 30GB if they address point 1, plus the additional 30GB if they address point 2).
    3) Finally, anyone who was using 1TB+ of storage with Office 365 prior to Nov. 2 should be locked in and grandfathered on unlimited storage. They bought it, it's not fair that Microsoft take it away. This is the LEAST Microsoft should do. Notice /should/, because Microsoft needs to get grips on this before the have a PR disaster. Cloud first, Nadella, cloud first.
  • You know... I'm not bothered by the change but I certainly see why people are concerned. Bait and switch, or whatever. They should remove storage for abusers and grandfather existing users, and revise plans to be competitive and be done with it.
  • Pr stunt. Everyone wants what they can't have. One drive will be more popular after this.. :p
  • That's a crazy amount of votes so quick. Even knocked placeholders out of first place. I still don't see them going back on it. They had to know this was going to be unpopular. Surely the topic of "how bad will this piss people off" came up while discussing this. They'll hide until the dust settles.
  • Yep
  • My god, people won't let this go
  • I signed up for a hotmail email account back in 2001 or 2002 and used SkyDrive then when they gave 25GB free. I've had that grandfathered ever since. Does anyone know if us users will have that downgraded as well?
  • 10gb bonus will stay.
  • Thanks
  • Source?
  • When i think i have recomended to my android users friends to use Onedrive because is better than other cloud service, i feel like i am the biggest ashole in the world
  • Hahahaha i think that you really are in a fucked up situation.
  • They should, at least, grandfather in Windows Phone users.
  • Why is everybody getting mad with Microsoft? They aren't the idiots who uploaded 75TB in DVR and took advantage of a service. Blame those people not Microsoft. 
  • Lol What? Blame people for using the unlimited space MS offered?
  • Because it's Microsoft's fault. They offered unlimited storage, so now we're being punished because people used unlimited storage? And what about those who use 10-15 GB for the sole purpose of backing up photos and maybe storing a couple docs. They now have to move everything somewhere else or start paying for a service they were never supposed to pay for. People should get mad at Microsoft, as they're handling this in a god-awful way
  • So if you have a cell phone plan with 3GB of data a month and you use 3GB of data but then get punished for it by having your data allotment cut to 2GB a month for the same price would you be upset?  That's exactly what they did here.
  • Ummm, they're being blamed because it was they who offered 'unlimited'. Don't offer what you can't provide, and then going crying to Mommy and taking it out on everyone when people take you up on it.  
  • Because its their fault? Posted via the Windows Central App for Android
  • Noone abused this. If you go to an all you can eat buffet and then they punish you for eating 4 plates, you did nothing wrong. They offered unlimited storage. Unless unlimited suddenly has a different meaning, it means unlimited. Would be like the speed limit being 55 mph and getting a ticket for going 52. The argument that anyone abused this, whether from MS or anyone on here, is completely false and misguided to say the least. You can not abuse something that was given to you to use. I say this as someone who only uses OneDrive to back up my phone. It's the principle of the matter and the absurdity of people saying people should be punished for doing something they were told they could do. In fact, they weren't just told they could do it, it was advertised as a selling point for the service.
  • If you went to a buffet and dished up 14,000 plates, they would certainly close that loophole.
  • if you go to an all you can eat buffet and eat 75 plates, i think you're abusing it.
  • If you do that, you're abusing your body.
  • No wonder companies can get away with whatever they want these days. Sad
  • No service could ever offer unlimited with your scenario. "unlimited" is just an easier way of saying, "we won't put stuff like limits on data and as long as people aren't ridiculous, you won't have to worry." You can't possibly believe in any unlimited service because someone can always find a way to make it so unprofitable that they need to either stop the offering or the user. I don't agree with MS's response, but you are getting angry for the wrong reasons.
  • It's the old "Bait and Switch"! Isn't that illegal?
  • No, they're changing the business model. Their EULA allows for service offering changes as long as it's announced sufficiently in advance (they give a definitive time window, I just don't recall it)
  • I wonder what this will mean for the Surface editions with 128GB hard drives where many people probably thought they could just put their extra data on OneDrive
  • I'm wondering if this is just some huge server maintenance.
  • im cool with it i use it Just for picture and small files but I still have 130gb till 2017
  • Voted. And just my opinion, but I don't understand why this is even an argument. Either you want it back or you don't care. I personally got Office 365 personal with 1 Tb of storage with my Stream 7. Plus I already had 200GB in Promo storage and Tue 15GB Camera Roll promo. I voted because I think it's a bad move.
  • I have to wonder about who is driving the Microsoft bus, when this unlimited Onedrive storage was "Thunk" up. I mean has no-one learned from the Cell vendors and unlimited anything? Now as usual Microsoft come out as the bad guy, taking away free stuff. We should all work for Microsoft were no stupid idea goes unpunished.
  • Will the music pass still give me some room, I really don't use my OneDrive for anything except my resume, odd documents and photos but my photo collection is always growing and will continue to grow
  • Well they said in the beginning "unlimited OneDrive" now they are like"You people are using too much of space? " tbh I don't need unlimited...
  • The problem is deeper than losing a few GB of free storage (for the record, I have the 1TB via Office 365 Home.) The language in that blog has some major ripple effects.. OneDrive was becoming a great service. Literally my "one drive", probably like a lot of you, and they seem to be back tracking on what they actually want that service to be used for.   They state they want to focus on "collaboration" and "productivity". Guess who doesn't care about those two key words. Average consumers. Ditching the camera roll bonus? They don't want your photos there. I'm surprised they still want music there with Groove and I could see that getting ripped out in the future. Dumping the 100GB and 200GB paid plans? Only selling storage in 50GB increments now? It's clear they don't want anything but Office documents there at this point. Not mass storage.   Want to know who else is seeing this backlash? Developers. The developers who haven't already brought apps over. Think moves like this are going to help them? OneDrive was a great persistence storage for apps and games, I could see most apps removing that integration after a move like this. Just from a PR stance, this was a terrible, terrible decision, especially the timing.   They really punched themselves right in the balls here and have made me really start to do some thinking on whether I want to invest in the 950. They seem hell bent on tearing down the consumer love.  
  • Just take out the unlimited plan and make it one TB.  Don't make everyone else suffer for a few people's abuse of the system.
  • Voted.
  • The only thing that makes me mad about the changes is the removal of the 100GB and 200GB plans. I have a 200GB plan and if I want to keep using OneDrive after the changes take place I will have to shell out more money and buy 1TB of storage that I will never use. I currently use about 70GB of storage and was going to switch from the 200GB plan to the 100GB plan but now I think I might just switch to a different cloud storage company instead.
  • Your plan is getting grandfathered in, they won't force you to one of the new plans
  • I don't quite follow their decision. I do understand the limit to 1 TB maximum to prevent abuse but the reduction in all of the free and paid amounts is confusing. Their whole motto as of late has been "Cloud first, mobile first" but now they are going to gut their cloud offerings? For a company trying to gain traction in the mobile space still, this is a horrible decision.
  • It's because they'd rather you pay for 50 gigs or get office 365, rather than give away 30+ gigs. It's all about the bottom line
  • But as a 365 user I am hurt as well. I paid for a feature I have come to rely upon.
  • I don't understand how they can say people "exploited" or "abused" the "Unlimited" storage so in other words.... not unlimited. They should have really thought about making that "Unlimited" announcement in the first place
  • They surely have a fair usage policy like all internet/mobile companies have.
  • Change your policy Microsoft. U cant make the GB users suffer bcoz of TB users. Make tv users pay for your service.
  • If Microsoft doesn't retract on the 15GB to 5GB OneDrive storage reduction, then there is really nothing worth picking up a Lumia phone over the iPhone or Android Armies...remember Google gives you 15GB free. It's joint pointless from Microsoft. I'm really close to placing that order on iPhone 6S Plus!!
  • And locking phones etc to use OneDrive, will be anticompetitive, something the EU will screw MS on again ;-)
  • They better do something about it as quickly as possible and also apologize for that stab in the back to their loyal costumers. MS is making very poor decisions lately smh.
  • All I want is to get my free 30GB for my illustration works and photos.
  • Just wait till Microsoft kills off Windows Phone and blames that on people too for not purchasing the apps and developers for not developing apps. But they will not look at themselves for discouraging developers/people with their built-in incapable apps. If Microsoft can't extract the full potential of the hardware and delivers stuttering and buggy user experience, it sure will discourage both the creator and the consumer of the apps to further associate themselves with the platform. Only entity to be blamed here is Microsoft.
  • Everyone needs to sound off now. I also left my voice on the insider feedback. The CEO just reconfirmed the cloud first mantra just 3 weeks ago while presenting new hardware that relies on a robust service. I never worry about uploading my photos because my Lumia does it for me. My music is all in the cloud so I can access it every where. My work files. Everyone needs to voice their frustration now. I pay for this feature through my subscription. I am not a taker. I am a loyal Customer. Tell them that.
  • This is really dumb. MS should punish those who abuse, but why drag a net over millions of regular users? There are alternatives, you know?!
  • 1tb is still alot. But I don't get the,
    "some people are using 75tb" so no 15gb for anyone
  • I have photos and videos dating back to April 2014 consuming 12 GBs. Somehow 1 1/2 years doesn't seem abusive to me. My question is about other "free" storage offers. I have participated in different programs offering free storage and have 226 GBs available out of 240 GBs. Is that going to drop to 5?
  • I hope it doesn't.
    I'm also thinking about my loyalty bonus. Will it go away?
  • Dem mobs are HANGRY!, everyone grab your pitch fork and march!
     
  • LOL!!
  • How does everyone like your CEO now? This was the bait and switch plan all along. Devices all come preset to store your photos on OneDrive. Tells you over and over than cloud is where it is at. Try it. We are giving you this free storage to begin with, move your files there. You have all of them there now? Ok, now give me your cash or your going to lose it all. Whatever. This CEO is DOA.
  • That's not what the market says. Stocks have gone up, profits too. Nadella is doing a good job so far.
  • Just as he is trying to drive some of us away with this dirt bag move.
  • Nadella doesn't care about the consumer market. It's all enterprise now.
  • Then what the hell is he dumping so much money into consumer devices? Either he is worried about the everyday consumer or he is a clueless clown that is destroying a market he is dumping money in. You cant have it both ways. So which is it?
  • They will come unstuck, as my new tablet says unlimited as part of office365. EU has some of the best sales laws, MS already had issues with previous lawsuits etc
  • Does anyone know if the Refer a Friend Bonus gets affected by this roll back?  Also, I used my Bing rewards to purchase 100 GB of storage for a year, I'm assuming that doesn't get affected and will expire when the time is do.
  • They said storage through promotions wouldn't be effected. I have 130 GB through special offers, I'm hoping that won't be reduced. But we'll see I guess.
  • Some of these changes, I can live with. While some of the blame goes to Microsoft for even offering unlimited storage, people who abused it do carry a portion of the blame. Nothing is truly unlimited. So reducing the unlimited storage to 1TB, I'm okay with that. I'm also okay with them ending the additional storage for storing photos on OneDrive for new customers. But for them to slash storage for existing customers is where I take issue. They took a number of consumers from 30GB to 5GB. They took away over 80% of the storage. And because some people were abusing the unlimited O365 option? That doesn't compute. Now here's the real question of all of this: Why did they make all of these changes at once? If they rolled back from unlimited to 1TB for O365 users this year and left everyone else alone, there wouldn't be as much backlash. Then next year, they could remove the Camera Roll feature. Then eventually, they could roll back the free accounts to 5GB. They could have spread it out and I think it would have been easier for users to swallow.
  • Because this was your darling CEO's game plan all along. The clown knew people would use it, then he could turn around and try to pry money out of you or you have to take the painstaking task of moving it all. It is a dirt bag move. There is a reason he hasn't shut up about the cloud since he got here... That was has cash cow bribe scheme all along. The fact this is the lamest excuse ever shows you that this was the plan, and this is the best B.S. Story he could come up with. If it was never really the plan, he would have had a much more convincing "issue" as to why they were doing this.
  • I agree with you. But I think they did mention something about these changes taking effect after 12 months(1 year) for the "existing users". Maybe that's half of the problem solved. The half or more than that still remains.
  • Yeah they gotta be pretty desperate to do it this way. Who knows what's going on behind the scenes but something isn't right.
  • I get what you've said here, but here is my issue. Regardless of whether these phantom "abusers" (because you can't abuse something that's unlimited) are the reason, means nothing to me and shouldn't be the catalyst for reducing storage ACROSS the board. ..... They offered unlimited storage to PAYING customers of Office 365. If anyone shouldn't be changed, its these customers, like myself. The reason everyone is upset is because their blog post mentioned users uploaded 75TB. That's a company or 1% of the 1% who actually have that much to store. Case in point, I'm allotted 10TB (of my current unlimited tier, presumably to rise another 10TB if I was to fill it up) and have used 2.5TB of my storage, with legit things I need access to from multiple devices, without carrying around mechanical drives. That's what drove me and plenty of others, to nit only use Office, but SUBSCRIBE to Office to reap these benefits. .... Now, somehow I must reduce 1.5TB and store is somewhere else, because MS didn't actually use their mental capacity, to understand what unlimited would mean to a select few? BS. How many times are we to let companies say one thing and then have the ability to interpret definitions that beat fit their needs? Put a cap in the storage, but 1TB in 2015 from a company saying "Mobile first, Cloud first", is a joke. I'd happily stay at 10TB or foe those who signed up for Office 354 Home, give them 25TB, with full access with a current subscription. Reduce it down for 365 Personal/University. The free tier should also stay intact because that's how you get new customers in. Removing Camera Roll when MS and every other company is producing phones shooting 4k video/photos, is beyond stupid. .... Its complete misguided direction.
  • They used their mental capacity. They knew you would use it if they gave it to you. And they knew it would be a pain in the ass to compress down to 85% the size. So they assume you pay up the ransom.
  • I don't know how anyone here can defend this move by Mirosoft. This is about trust and they certainly broke it once more with this decision.
  • I never use OneDrive since the app still sucks and is too sloooowww!!!
  • I don't think what Microsoft has done is a good move... but then again, if they turn it around, because they were listening to their customers... people will love them! It's a bit like new coke vs old coke.
  • The argument from Microsoft is such bullcrap. They don't even say explicitly that the reason is because of the 75TB users, they just say that and then move on to state they are cutting level. Whatever reasons they had for this, I can guarantee it has nothing at all to do with a small number of users that stored too much. If it was, they would just cut the Office 365 unlimited storage and nothing else.
    I think they simply saw that the previous levels weren't bringing them the revenue they hoped for, and now they are going back. They just had to find a scape goat.
  • Yeah. Go the petition! Stupid move by microsoft to take away the 15GB camera roll bonus
  • I have over 10 GB of photos from camera. It sucks that the photo storage bonus is going away.
  • 75tb is just stupid... 15gb shouldn't be affected though!
  • Now 28,255+ votes
  • 10Gb + 10Gb refferal/photo bonus free for new users sounds right.
  • What about people that got free storage from promotions and such? Does that go away as well?
  • Not according to their FAQ!
  • They blamed the users for something they were going to do anyway.  The cutting of the free space is a clear indicator they were going to modify the space given from the bottom to the top.  If this was really due to a few high use people they would have simply put a top limit on the space available and left the free space alone.  The fact they took the free space all the way down to 5GB and removed all the extra little things like the camera upload space is what upsets me.  They clearly don't want you uploading photos anymore.
  • Apple here I come.
  • This bait and switch has me wondering just how free Windows 10 really is. Wouldn't be a bit surprised if Redmond is scheming to somehow make it part of a subscription based service at a later date. 
  • Maybe they'll use the typical Microsoft/WP tactics. Offer something great and/or promising. Reduce it to crap. Then improve it. In the end, the majority of users will be excited to have something that is worse than what they used to have.
  • This is such a rookie move by MS. If some people were abusing it then that's why companies have "Fair Use" policies that would cut those people off. But this is killing any momentum MS had built up with getting consumers to love them again.
  • All said, MS stick to your words and don't backflip!!!
  • Just gave it 3 votes
  • 3 votes
  • I don't use any cloud Storage, but ms should give 30GB free Space to lumia users This is marketing... But we Know ms it's not so good in marketing stuff...
  • As with many things in life, the actions of a few ruin it for the many. If people are abusing the system then punish them, not everyone else. I can understand if MIcrosoft said that they were going to be very strict abouth the levels of storage offered now, 1Tb with office for example, but to cut the smaller rates like the 15Gb for camera roll, is just wrong, and is going to force users away. As a new Lumia phone owner I'm not happy at all.      
  • So they offer unlimited, which you can't really 'abuse' if that's the case, but use it as their lame excuse to punish everyone (and then some). Biggest dick-move by Microsoft in years, and lord knows they've made quite a few.
  • I got promotional 30gb with my 640xl... I hope they dont cancel that :/
  • "Some people with unlimited storage abused it by using 75 terabytes, so now we're reducing free storage for people who didn't abuse anything from 15GB to 5GB." Wha??????
  • This move damaged all my trust in Microsoft. It is not so much that I don't want to pay, but not when they fool and force me like this.
  • I am altering the deal.  Pray I don't alter it any further.
  • I'm interested in how many pre-orders have been cancelled yet. Posted via the Windows Central App for Android
  • Microsoft always seems to shoot itself in the foot and kill it's progress up the share of the market ladder, another step towards android for me then.
  • "my" storage??? The storage was never yours to begin with. Bunch of entitled spoiled brats.
  • No, people are buying in to an ecosystem and having their trust in its future put in jeopardy. Are you one of those people that like data caps as well? Stan up for yourself as a paying customer.
  • Since when do you pay for free storage?  Think about it.  If you're not paying for it, you have no right to complain when it's taken away.
  • I guess someone has to be the person to defend the indefensible. You're that guy. Says right here on the onedrive storage page, "Your plan" and "Your additional storage." 
  • If you're not paying for it, you have no right to complain.  
  • I have the right to complain about whatever the hell I want to complain about. Just like you. If you don't care about Microsoft running a bait and switch operation, that's your prerogative.
  • We are customers, of course we have a right to complain. How idiotic are you! Sorry if some of us see the stupidity of this decision which was because of the incompetence of Microsoft. Posted via the Windows Central App for Android
  • You're not a "customer" if the product is free.  Don't you get it?  If your friend promised to give you four new tires for your car, but then decided he would only give you two, would you bitch and complain about that too?
  • Im a customer if I BUY a phone and it says it comes with 15gb of cloud storage for my photos and music. Thanks for playing the home game though....exit left....
  • You're paying for the phone.  The cloud storage was a freebie.
  • It was advertised it comes with the storage, so the storage was not free. It was a bundle.  
  • I paid for what it said...a phone with 15gb of cloud storage. So stfu already... You're on an island all alone on this one.
  • If the product is free WE ARE the customers! Posted via the Windows Central App for Android
  • voted 3 times!
  • Punish the abusers not the average guy.
  • What's funny is that these 'abusers' were taken advantage of their unlimited' storage space. If they never wanted someone to 'abuse' it then they should've put caps in the first place like 10 terabytes or whatever but nope. I guess unlimited these days, At&t ahem!, is nothing. But yes it should've been, better yet should be solved privately! Posted via the Windows Central App for Android
  • I dont have issue with the unlimited/ 1TB limit, I have issue with 15GB getting cut to 5GB. My family each has their own MS account and windows phones with camera roll backups on. My wife has almost 10GB of pictures in hers over the last 5 years and my kids are both at or just over 5GB. Them and folks like them are the ones I have issue with. WP users should keep something when theyre using the automatic camera roll backup.
  • I share this opinion wholeheartedly. They've made a bad call, and even if they back down people will still think that they are dicks
  • Sure, Office 365 subscription is an answer but now I have to worry they may decide pull back on that at some point. Makes one cautious about subscription models.
  • Even worse is the fact that Microsoft has opened itself to make Windows 10 a subscription service... People aren't going to take their word of Windows 10 for Free for Life if you upgraded to it and when they throw the phrase "Windows as a Service" you can make up a picture where this can happen. To Satya Nadella, you need to come out and say something about this your company has a serious communication problem and it always has that's why Microsoft can't articulate a good argument for products like Windows 10, Xbox One, and or Windows Phone...
  • I'm glad they did this. It saved me from making a $1000 mistake in purchasing a surface pro. I'll probably stay in Google land.
  • Competing products running android don't even come close. But it doesn't matter anyway because if this changed your mind you weren't seriously considering surface. You can put any number of cloud services on windows 10, the loss of a few gb of storage on one of them is insignificant.
  • So they offered unlimited yet when users took use of this "unlimited" they didn't like it. Maybe they should've put a limit first. Microsoft fault here. And then our 15 gb will be slashed for Microsoft's incompetence (including the extra 15 gb for camera upload)! all the way g just a measly 5. Absolutely pathetic and bad on Microsoft's part. Either give Windows Phone users the ability to still stay with their current amount or better yet don't do such a idiotic decision and let people stay with their free 15 (30) gb of storage and solve these 'abusers' privately than making M($) a laughing stock. Sorry if people were using their unlimited' storage to their full potential. It was going so well smh. Posted via the Windows Central App for Android
  • Totally understand the cut from unlimited to 1tb. There is no way the cost of office 365 can or should be expected to support multiple Tb of cloud storage, that is abusing the service. People should not store large video collections in the cloud, buy them legitimately from msft store or iTunes if you need access everywhere. However I do not understand the cut in paid plan storage. If costs are high, simply charge a bit more, but at least offer those users a way to keep their 200gb, rather than forcing them down to 50gb. And surely they can keep free storage at 15gb to match rival services. If Microsoft were running out of capacity they should have started expanding that capacity a long time ago. Windows 10 had probably brought a lot more users, but they would have been prepared for this as OneDrive is a selling point for windows. This does not affect me as I happily fit with my 1tb limit, but I feel for those who have to reduce their storage.
  • I don't mind no longer having the unlimited option (never had it, probably never will) but I am a little bummed that my 25GB "loyalty" and 100GB Groove Pass bonuses are disappearing. Could I at least be bumped down to 15GB instead of 5? Geez, way to be a bummer, Microsoft.
  • This decision is a complete disaster both as a business move and in public relations. I think I'll be signing up with Mega.nz because I don't want to deal with Google and Dropbox has a low amount of storage for it's free tier (only 2 GB?!?!?!?! Why not bump that base level to 7GB?)
  • MS , Please bring back 100GB 200GB plans. porting 70GB of data to another cloud service will be painful process for me. Google has 100GB for 2$ per month. I dont want your office 365. Dont force us what you think is right for me. MS slowly becoming like Apple.Now MS will decide what is good for us like Apple does.    
  • OneDrive and Office are worth every penny. Try other services, try your own NAS. If you use Windows, you'll be back.
  • I dont need sex anymore, 'cause MS fucks me everyday ... Shame on you MS
  • "1TB ought to be enough for anybody" -Someone at OneDrive  
  • They have to be joking. I easily blow past that with all my photography, music, design files, etc. 1TB is a drop in the bucket these days.
  • Sorry but to late, being a MS fan and owning 5 differant WP from the very beginning i have finally given up. I just brought a Galaxy Edge+ and even better it comes with 100g of OneDrive free storage for 2years! Still a fan but i could not wait anymore as a few apps i need for running my bussiness are not on WP and with the ondrive thing they are also losing some of the reasons i used to point people in the MS direction.
  • This was one of the worst announcements and things Microsoft has done in a long time. There are so many wrongs with this. A) All Satya Nadella says I'd "Mobile First, Cloud First." This completely goes against those 2 things. How can I be mobile if I only have enough storage for my files on local drives instead or a sharable location. And how can can we putting our files in the Cloud if we are going to be so limited in space? 1TB is joke these days. An absolute joke. B) What a PR nightmare. One minute it's unlimited. Next they're chopping off at the waste. Not a reduction, but literally a massive cut off.
  • .....wonder what would happen if everyone just gave OneDrive the finger and started using a different solution??
  • I use OneDrive mostly to store my photo collection and some documents. I have less than 6GB of my storage used. The way Windows 10 Mobile work with OneDrive is one of the strengths of the system (my opinion). If they really downgrade my storage to 5gb I will have to move my stuff to another storage, and it would be a shame. I can say I will be one more step away from Windows Phone and will really start considering another platform when buying a new phone next year.
  • Was listening to one of the android podcasts on twit. Figured I would take the opportunity to learn about other platforms since I'm so unhappy with these onedrive changes and am looking at my options. They were having a coversation about the possible future convergence of android and chromebook and they had a chat about how "cloud is the future". So if "cloud is the future" why on earth are microsoft doing this.
  • Because if it is the future, free is unattainable. MS doesn't make money off your data.
  • Microsoft makes money off its users in plenty of ways. You don't alienate your users.
  • 5 gb is nothing
  • Nearly 40,000 votes now!!!! :)
  • This is a very shady move. Why not penalize the abusers rather than everyone?...shame on you MSFT!
  • Just an observation I would like to point out.  A lot of peoole are claiming that the new Lumias have become less attracive options becuse of Onedrive.  I would just like to point out that if you are a photography person, you could always store pictures on the EXPANDABLE STORAGE that is included in the hardwae (expandable stoage that I hear is not available on other flagships).  Just great.  Talk about the dissonance.  MS puts a great camera on the phone, then people go ahead and say that they wot buy it because what good is a good camera phone if i cannot keep more than5 gigs oof pics online.  Wow... Impeccable logic.  Back in the day, we'd save pics by uploading them to facebook, or, we'd print them.   
  • Another point for saying bye bye to microsoft. They are making it easy for me to quit their ecosystem.
  • Easy solution like with google drive. Any documents, excel in their .docg etc format can be saved via their own editor free *ie not taken from space* and do same with camera from their own eco system.
  • I'll go for 15GB Google drive, I'll go Android. Period. Bye, Lumia.
  • All of this backlash could have been avoided by a properly worded announcement. I been reading other forums and there are some WM users jumping to ios/Android over this(so they say). This is the last thing MS needed.
  • LOL.... look at the post by David T Ng above my previous comment.
  • There is no such thing as a free lunch, and apparently that extends to data. I must admit I saw this coming a few years back and I knew then that it was a clever ploy to get folks firmly ensconced in the Windows ecosystem. While I have no intention of jumping ship to Android or iOS over this others may not feel so inclined. lol, looks like Mr. Nadella's subscription based model is working. Pay a little for storage or pay a little bit more for more storage and Office.
  • First the truck of space, then the mighty price. Keep it or lost it. That's call conning.
  • There are many cloud based services out there that offer more for less money. The only way Microsoft or any corporation will take any notice and change how they operate is when people say "no, I don't think so" and vote with there wallets.
  • MS = idiots in charge.
  • No, OneDrive manager = idiot in charge. You can't blame the whole of MS for one departments cock up.
  • Said it was due to VCR OneDrive cannot be unlimited. Does that had to make Lumia phone's OneDrive limited? Hotmail might be but Lumia? Why should I have a phone that's only 32GB and your support was to give me 15GB to backup my photos.
  • Yes we want our storage back...
  • Don't know if by vote will change an decision of Microsoft also already have shown be too naive besides that why not established Microsoft to unlimited plans monthly quotas based in their research's Posted via the Windows Central App for Android
  • Well it was fun while it lasted but maybe it's time for me to think about having my own personal "cloud storage" solutions anyway. (Do I really need the selfies from my Icon stored to One Drive?) For the money MSFT wants WD offers a 3TB external hard drive with local and cloud back up. to be perfectly honest, I can do without One Drive.
  • I've been PC loyal since forever, and smartphone loyal since my Nokia N95, and all I have been feeling is betrayed, with office's subscription/monthly utility based software and windows phone. Now this? I am now looking at the new Sony xperia and the LG V10.
  • How does this make you look at spending hundreds of pounds on a new phone? Seriously? Just do it the old fashioned way like I do. Plug your phone into your PC or tablet and copy the photos to it. Done.
  • Why not just use a tape backup then by your logic. There's better options out there from other companies that's why. And let's say you have a Surface or cheaper PC with a small capacity hard drive (128 gb). That storage becomes much more valuable. I guess you can always lug around an external drive after you spend the time to download all your data
  • Why don't they talk to or the few who have "exploited" the plans rather than cop out and blanket punish everyone?
  • Because when the usher smells crap in the movie theatre it's easier to make everyone wear a diaper instead of putting out a little effort into finding the one person that actually shit themselves....
  • I personally think the cloud wasn't made to be used as your main HD...like most did...keeping tons of videos and music files... Plus most files on the cloud were considered to be in idle status for way to long(uploaded and never used by the user) making the space MS provided as a sharing tool useless...thus the decision to cut back... Plus I bet it made very hard for nsa to go through tons of files hard not knowing if those files were important or not since everyone just uploads everything...;p
  • "If you like your cloud, you can keep your cloud." --- Satya Nadella Well, clearly that is not the case any longer.  He preaches the cloud to the Microsoft fans and now he is taking it away.  As many have commented, Windows Phone users should keep the camera roll backup as a Thank You for buying WP phones.  In addition, if Microsoft has abusers to the current system, then take it up with those abusers.  Don't penalize everyone for the actions of a few [Geez, that sounds like so many other headlines in the news these days].
  • People are directing their anger towards a problem that Microsoft simply can't solve due to financial reasons. You'll *never* overcome that. It's an argument you will always lose. If they can't afford unlimited storage in the way some people were using it, they need to cut back. There's no way they can keep that going. That's useless anger and they have an absolutely justified response. However, offering all these services on top of OneDrive (music, auto uploads of pictures and video, documents, etc etc etc) and giving people more then plenty of space for free to actually utilize that and then cutting that storage by over 80% is ridiculous. They're basically saying they offer those other services for free, but in reality, you'll have to pay in the end because even the average user used more than the free allotment. So, all their "free" services are no longer free. Its absolutely worse than Google. Google will allow unlimited pictures under a certain resolution, don't count Google Docs file types towards your storage. Granted, their music storage is separate. You get 2000 songs for free and then need to pay for more (regardless of how much space you have, unless you simply backup your music to google drive and don't use google music). Plus, more free storage to begin with. So, people can easily depend on Google's free services without worrying about their storage allotment. You simply will not be able to do that with OneDrive.   *THATS* why people should be upset. It's like a bunch of people are tricking everyone into getting mad over the wrong reason, which gives Microsoft a free pass on their actual crappy business move. They have a response for getting rid of unlimited storage. It wasn't financially responsible based on how certain people were using it. So they *had* to cut it. But they cut it back way too much based on their reason. They cut way too much free storage based on how they advertise their services. But all the outrage is being funneled away from where people may actually be able to shed light on some shady business practices and maybe even get change to occur. They're barking up the wrong tree and wasting their breath.   edit: typo
  • They should only punish new users. :D
  • Since UserVoice is going away make sure you express your concern via the Windows Feedback app. You could vote for the "Don't take away our 15+15 free storage in OneDrive" suggestion.
  • People should really just stop whining about free stuff. Either pay for the service or hop over to the competition.
  • Seems see like a really dumb idea. If there only a few people that are using the full amount of space (remember...this is not a bad thing...it'd what they were told they could have) then all should be good. Don't do it MS. Big haters are coming.
  • I am so mad a Microsoft and its dirty tactics! I had 140 GB which I had tested for file replication, they simply & unilaterally removed 100 GB and left me with 40GB. I wrote to them about this, and got no response whatsoever. They simply could care less!   In my book, when you give something, you should never take it back, and even less do so arbitrarily. These actions clearly show that Microsoft has absolutely NOT changed. They will shaft the user / Any User regardless of their promisses. This is definitely a corporation that cannot be trusted!!! I wonder if a class action could not be brought against them???!!!