Skip to main content

Microsoft begins voluntary replacement program for some Surface Pro power cords

As previously announced, Microsoft has begun a voluntary recall of some of the power cords that were included with Surface Pro, Surface Pro 2 and Surface Pro 3 tablets. The recall affects those tablet owners who bought them before March 15, 2015, in the U.S. and Canada and before July 15, 2015, in other markets.

Microsoft stated the reason for the recall:

"If the cord is wound too tightly, twisted or pinched over an extended period of time there is a potential risk for the AC cord– the cord that connects the power supply unit to the electrical socket – to overheat. While there are no reports of serious injury, a small number of our customers have reported this issue and we are taking action to address by making free replacement cords available to all eligible customers. The safety of our customers is our top priority."

Again, this recall does not affect owners of the non-Pro Surface tablets, nor the recently released Surface Pro 4. It also is just for the power cord, and not for the power supply brick.

Sign up for your free Surface Pro power cord replacement (opens in new tab)

Source: Microsoft

37 Comments
  • Damn I thought I was going to get a new charging cord set for my SP1 because I've had a brick blow and another brick stop charging it. I'm charging with some other third party charger that causes my screen to incorrectly register touches when its plugged in but the damn thing is more reliable than both of my Microsoft OEM chargers.
  • Seems to be a problem with YOU rather than the chargers, or possibly the surface itself.  Stop treating them rough.
  • ........ Why does he have to be treating them rough? He might be, but it's also not uncommon to have tech fail like that. Posted via the Windows Central App for Android
  • I bought a Pro 1 in March 2013, day one! I am on my 5th power brick, all replaced through MS complete! But I DO NOT abuse my $1000 tech! I do however use it to charge my phone, as it was intended, and my surface every night. So there is a problem with them.
  • Really
  • Well darn. They just replacing the AC cord. LOL. I was hoping for a spare power supply. 
  • Ya I figured the skinny cable was the susceptible one! Not the thick one! Dammit, no extra travel charger :)
  • Right, and the fix seems to have cut the length of the cable by a lot. But oh well, it was a nice dream to have the complete spare battery.
  • Um, a recall means you have to send the faulty item back.
  • Not always. In this case the consumer is to dispose of the original cord in accordance with local waste-handling regulations.
  • In this case they definitely don't want your old one back.
  • I've submitted mine, even though I doubt I'll ever have a problem as I don't tightly wind that section of the cable up 
  • I have a SP1 also that I bought in 2012. The cord in question is 18 inches long and it is flat rectangular shape. I believe it is the shape of this cord the reason for the recall. Mine is fine but I will go ahead with the recall to have a spare.
  • I am glad Microsoft is remedying the faulty cords, but parts of the program leave me hanging. From the FAQ on the linked page... 1. "Can I continue to use the AC power cord safely until I get a replacement? If you have a Surface Pro or Surface Pro 2, or a pre-March 15, 2015 Surface Pro 3, you should stop using your AC power cord and discard or recycle it in accordance with local requirements." So basically stop using my Surface Pro for 4 to 6 business days until the new cord arrives? 2. "Is there a limit to how many power cords I can get? Microsoft will provide one AC power cord (without proof of damage) free for each eligible Surface Pro model that you own." So that second power brick's AC power cord doesn't count. Seems like the cords for those should be replaced as well, but...????
     
  • I believe they are saying to stop using it until the replacement comes in to cover themselves legally, but don't expect it to be followed.  After all, there is no way in practice that they will prevent you from using the old cord until your new cord arrives.
  • I figure that. But the fact that they have to say that for CYA... Called a support agent about my second cord. The agents (yes, multiple) I spoke with were very friendly, but I need a couple drinks before trying to herd cats again...
  • What did they say? I was about to call them also because I also bought a second AC Power Cord so I don't have to get under my desk every time I want to use the Surface Pro in another room.
  • I haven't called back yet. Maybe later today.
  • Hey Chris Turek, go check out righto.com, Ken Shirrif's blog. He torn down a dozen chargers and analysed those. If the charger you are using is causing issues, it may not be filtering the switching noise correctly. Please find a replacement for it. It may reduce the life of the battery. If you have a O'scope, please check output of the charger with it. Sorry for any spelling mistakes. English is not my native language.
  • @Malhar Deshmukh, best use the arrow on the top right hand corner of the comments if your using the app.
  • Anyone else unable to select their product on the web form? I've tried the form in IE11 and Edge. Sigh.
  • Yes, having the same problem. Step three seems to have an issue...
  • I did it on IE Mobile (Windows Phone 8.1) and though it was buggy, it did work properly. Pretty painless.
  • Worked fine in Chrome
  • They must be getting hammered.  The site becomes non-responsive at the point I am supposed to select my product.
  • What the hell!? Not letting me select the product.
  • Now only if MS would begin with voluntary replacement of the Lumia 950 XL "creaky" battery covers...
  • It's been noted if you keep removing the back many times this happens
  • Unfortunately this does not apply to the dock. So i won't be getting one.
  • i was taking classes and mine started burning during class. I immediately disconnected and got a third part replacement for the cord. Everything's worked great ever since.
  • Frankly the cord was always too short. Been using a $3, 6 foot third party for for both my SP & SP3.
  • Got mine ordered. Thanks! Never had any problems but don't want a fire.
  • 80% will be people trying to get a free extra power supply.
  • A recall is a recall. Better for MS not to be responsible for one fire and possibly loss of life than to just replace a part.
  • It's only the short power cord, not the whole brick (which would be more awesome)
  • seems that it also for canada tyoo, just ordered.
  • I already had to replace the regular AC adapter with a one piece one, so getting this piece doesn't help either.